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All 74 Surabaya hotels

Prime Royal Hotel Surabaya

3.5 of 5 Hotel   |   Jl. Kranggan 103-105, Surabaya 60251, Indonesia
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Prime Royal Hotel Surabaya
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Ranked #27 of 74 hotels in Surabaya
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 22, 2014
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54 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Haarlem, The Netherlands
11 reviews 11 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

After a long train journey we arrived in Surabaya . Checked in to the hotel which from the main lobby appeared very clean and had all the intentions of being a boutique hotel . Rooms were very disappointing, tired and dirty with old coffee stains on walls and ring marks on desk that hadn't even been wiped off! During a... More

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16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 22, 2014

the room is neat, i like the room setting, useful power sockets are everywhere, very convenient. Complimentary free wifi for 1 user, free minibar, and free snacks. I will recommend this hotel to my colleagues for a business meeting.

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Utrecht, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 16, 2014

The pros are - The swimming pool is nice - Good bed - Silent at night (ground floor) But given the price of ~ 42 dollars per night for the room the cons are: - in the reataurant all prices on the menu are subject to an additional 20% service fee - You only get one wifi login code per... More

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Shanghai, China
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 2, 2014

We stayed in the junior suite. The room was clean, modern, and spacious. Breakfast was alright. We stayed for 4 nights but really never slept well at all. We slept only 3-5 hours only each night because EVERY night, even after midnight there was this clonking noise just behind our wall. Then every morning around 4am we were woken up... More

Was this review helpful? Yes 1
18 reviews 18 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

This is really a Great Hotel in Surabaya, the staff services really excellent & warm. They have mini bar complimentary, the location near BG Junction shopping center, just 5 minutes walk. The first boutique hotel in Surabaya, 5 star services with local prices. Each room design differently to make you come and stay again. Cannot wait to back and try... More

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Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 19, 2013

The hotel certainly takes a serious view of non-smoking in the room. They made me sign an undertaking during check-in explaining the consequences if I smoke. I do not smoke but was rather amused and impressed by their approach. The room is basic and they were fast to prepare the room as I walked in without any booking late in... More

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Calgary, Canada
1 review
4 of 5 stars Reviewed June 8, 2013

We were on three days trip to Surabaya. We found Prime Royal Hotel to be an excellent choice for a three star boutique hotel. In spite of a very busy road outside the hotel is wonderfully quiet and pleasant to stay in. The room is pretty spacious, comfortable, clean and it has modern touch. The staffs at the hotel are... More

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PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Asterina_Andiputri, Warmest Greetings from Prime Royal Boutique Hotel, First of all, I would like to extend our gratitude for choosing Prime Royal Hotel. We prepared all the service and facilities for you to experience our indulgence of Prime Royal Boutique Hotel by our extra thought that makes the difference. We will maintain and improve our services to ensure all... More

Surabaya, Jawa Timur, Indonesia
2 reviews
4 of 5 stars Reviewed June 1, 2013

The hotel is well maintained, Staff are helpful and always friendly, the room is clean and the location is very good. It offers very good access to retails shop and there is a mall just about 10 minutes walk. Foods also nice. They even have their own rent a car provided with driver to drive you around the city or... More

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PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Dewi I, Thank you for all your compliments and suggestive inputs are highly appreciated. We will maintain and improve all services and facilities in hope that our entire guest will be satisfied as you are. Again thank you for choosing Prime Royal Boutique Hotel and your generous review. We are looking forward to serve you again when you are... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

We stay at this hotel during our business trip to Surabaya. It's a clean hotel, friendly staff with an excellent services. Foods also nice. Even though not a big hotel, it's very comfortable with the personal touch. Good value. Will definitely stay at Prime Royal Hotel when we visit Surabaya.

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Caroline C, First of all we would like to say thank you for your time and compliment regarding Prime Royal Boutique Hotel, Surabaya. We are pleased to serve you and your colleagues. We will to maintain and upgrade our service and facility so that all of our guest will have the same satisfaction as you and your colleagues do.... More

Medan, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

Just like to share my experience staying at the hotel. Greeted by the warm and friendly employees at the lobby. Staying at the deluxe room. First impression was, the room is not very big but it is clean, cozy and comfortable. Decided to take a nap after tiring day. But wake up by feeling hot and perspiring. Checked on the... More

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Good day Hendra W, Thank You for staying with us during your trip to Surabaya and your review about Prime Royal Boutique Hotel. We will maintain and improve our services to ensure all our guests are as pleased as you are. We are looking forward to serving you again with our warmest welcome at Prime Royal Boutique Hotel. Regards, Tahir... More

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Additional Information about Prime Royal Hotel Surabaya

Address: Jl. Kranggan 103-105, Surabaya 60251, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Prime Royal Hotel Surabaya 3.5*
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Also Known As:
Prime Royal Hotel Surabaya Java

41 photos of this hotel

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Room/suite (5)
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Hotel & grounds (11)
Room/suite (5)
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  • At what time does the pool open each day?

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