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Prime Royal Hotel Surabaya

Jl. Kranggan 103-105, Surabaya 60251, Indonesia
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Prime Royal Hotel Surabaya
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56 Reviews from our TripAdvisor Community

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Traveler rating
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    12
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
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    (56)
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    (18)
  • Jun-Aug only
    (18)
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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 12, 2014

Stayed at Prime Royal Hotel with my partner for 4 days. We like staying here as the hotel is clean, they have friendly staff and it is near to shopping centres! The swimming pool is nice and we enjoyed eating the food in their restaurant, we feel their food and drinks are creative.

Was this review helpful? Yes 4
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Ibu Megahwati, Thank you for your compliment through this post. We are honoured to welcome you back to our property for you next Visit. Best Regards, Eko Sujianto General Manager More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 22, 2014

the room is neat, i like the room setting, useful power sockets are everywhere, very convenient. Complimentary free wifi for 1 user, free minibar, and free snacks. I will recommend this hotel to my colleagues for a business meeting.

Was this review helpful? Yes 2
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Iba, Thank you for your review on this forum. Kindly We inform you our additional free facilities such as Evening Tea and up to 4Mbps Hot-Spot Wifi per connection starting from January 01,2015. Best regards, Eko Sujianto General Manager More 

Utrecht, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 16, 2014

The pros are - The swimming pool is nice - Good bed - Silent at night (ground floor) But given the price of ~ 42 dollars per night for the room the cons are: - in the reataurant all prices on the menu are subject to an additional 20% service fee - You only get one wifi login code per... More 

Was this review helpful? Yes 5
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review

Dear Mattel, We do apologize for your un-convenience during your stay periods with us. Subject to the goverment regulation, all of our selling price must be charge by 21% Tax and Service Charge. We had a lot of price range for our OTA Partner based on the customer need, which You have Chosen the Room Only (Without Breakfast). Kindly We... More 

Shanghai, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 2, 2014

We stayed in the junior suite. The room was clean, modern, and spacious. Breakfast was alright. We stayed for 4 nights but really never slept well at all. We slept only 3-5 hours only each night because EVERY night, even after midnight there was this clonking noise just behind our wall. Then every morning around 4am we were woken up... More 

Was this review helpful? Yes 2
ekos351, Manajer Umum at Prime Royal Hotel Surabaya, responded to this review
Google Translation

Dear Genduk_Duku, Terima kasih atas masukannya serta kami mohon maaf atas kejadian sebagaimana ditusliskan pada halaman tripadvisor ini kepada kami.... More 

Surabaya
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

This is really a Great Hotel in Surabaya, the staff services really excellent & warm. They have mini bar complimentary, the location near BG Junction shopping center, just 5 minutes walk. The first boutique hotel in Surabaya, 5 star services with local prices. Each room design differently to make you come and stay again. Cannot wait to back and try... More 

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 19, 2013

The hotel certainly takes a serious view of non-smoking in the room. They made me sign an undertaking during check-in explaining the consequences if I smoke. I do not smoke but was rather amused and impressed by their approach. The room is basic and they were fast to prepare the room as I walked in without any booking late in... More 

Was this review helpful? Yes
Calgary, Canada
1 review
4 of 5 stars Reviewed June 8, 2013

We were on three days trip to Surabaya. We found Prime Royal Hotel to be an excellent choice for a three star boutique hotel. In spite of a very busy road outside the hotel is wonderfully quiet and pleasant to stay in. The room is pretty spacious, comfortable, clean and it has modern touch. The staffs at the hotel are... More 

Was this review helpful? Yes
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Asterina_Andiputri, Warmest Greetings from Prime Royal Boutique Hotel, First of all, I would like to extend our gratitude for choosing Prime Royal Hotel. We prepared all the service and facilities for you to experience our indulgence of Prime Royal Boutique Hotel by our extra thought that makes the difference. We will maintain and improve our services to ensure all... More 

Surabaya, Jawa Timur, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2013

The hotel is well maintained, Staff are helpful and always friendly, the room is clean and the location is very good. It offers very good access to retails shop and there is a mall just about 10 minutes walk. Foods also nice. They even have their own rent a car provided with driver to drive you around the city or... More 

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Dewi I, Thank you for all your compliments and suggestive inputs are highly appreciated. We will maintain and improve all services and facilities in hope that our entire guest will be satisfied as you are. Again thank you for choosing Prime Royal Boutique Hotel and your generous review. We are looking forward to serve you again when you are... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

We stay at this hotel during our business trip to Surabaya. It's a clean hotel, friendly staff with an excellent services. Foods also nice. Even though not a big hotel, it's very comfortable with the personal touch. Good value. Will definitely stay at Prime Royal Hotel when we visit Surabaya.

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Dear Caroline C, First of all we would like to say thank you for your time and compliment regarding Prime Royal Boutique Hotel, Surabaya. We are pleased to serve you and your colleagues. We will to maintain and upgrade our service and facility so that all of our guest will have the same satisfaction as you and your colleagues do.... More 

Medan, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

Just like to share my experience staying at the hotel. Greeted by the warm and friendly employees at the lobby. Staying at the deluxe room. First impression was, the room is not very big but it is clean, cozy and comfortable. Decided to take a nap after tiring day. But wake up by feeling hot and perspiring. Checked on the... More 

Was this review helpful? Yes 1
PrimeRoyalManagement, Hotel Manager at Prime Royal Hotel Surabaya, responded to this review

Good day Hendra W, Thank You for staying with us during your trip to Surabaya and your review about Prime Royal Boutique Hotel. We will maintain and improve our services to ensure all our guests are as pleased as you are. We are looking forward to serving you again with our warmest welcome at Prime Royal Boutique Hotel. Regards, Tahir... More 

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