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favehotel MEX Surabaya

Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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favehotel MEX Surabaya
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Ranked #28 of 92 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 1 week ago
Yoko S
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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3 of 5 stars Reviewed 1 week ago

Room was not really clean, but cozy nevertheless. And there's a small gym, which kind of okay. The great news is, it's cheap and in the center of city. Very enjoyable if you just want to visit Surabaya for holiday with your friends or family. Just make sure you book first.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Yoko s Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions necessary to improve... More 

Denpasar, Indonesia
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Room was nice and clean,,,but smile was not good,,,check in and check out was smooth,,,but in coridor 5th floor the smile was not good and i saw some people was smoking and hangout in the corner in the floor ,,, overall is nice,especially the security was friendly and very helpfull,,, thanks

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Jacktheking, Thank you for staying with us at fave Mex hotel Surabaya and we really appreciate that you taking the time to write your comprehensive review. We regret to hear that your experience did not meet your expectations. We will address your concern in regards to our team for further review, and of course we will take all actions... More 

Travelers are raving about these Surabaya hotels

Jakarta, Indonesia
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

my fave hotel when visit surabaya. good good location.. Tunjungan plaza is only a walking distance... nice, clean room but breakfast is so so.. the staffs are nice and helpful also. good budget hotel!

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Fransiska W Thank you for your feedback on your recent stay with us. I am glad to hear that you enjoyed your stay and appreciate all your kind comments. Please accept our sincere apologies for the food quality, Our team will review for better improvement. We’re hoping that your recent experience does not affect your next stay with us.... More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

First time at this hotel i really like this. i chose to stay at hotel for 1 night. Room, bathroom and surrounding clean. The hotel is quite satisfying and reasonably priced. breakfast ok with many variants

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Simon Dedy E Thank you for your feedback on your recent stay with us, We appreciate your positive feedback and Love to hear that our services and facilities have met your expectation. We are looking forward to welcoming you back on you next trip to Surabaya. Best Regards, Malpin Pagau Front Office Manager More 

Surabaya, Indonesia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 23, 2015

stay here two years a go. nice and clean hotel. minimalist interior. nice staff located in downtown, central surabaya, near one of the biggest mall in surabaya, just 5 minutes by car. valuable price offered

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Novee, Thank you for bringing us this good review. We are very pleased to know that you were served excellently by our team. We wish to see you again for your next staying in the near future. Best Regards, Malpin Pagau Front Office Manager More 

Singapore, Singapore
Level Contributor
81 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 19, 2015

this hotel is able to serve all basic needs - wifi, fresh towels, comfortable rooms, very basic gym the front desk staff are really nice and very friendly! they were so willing to store our luggage before and after checking in and out, really helpful in helping to transport all our luggage, booking taxis for us... etc prices were really... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Hangjh, Warm greetings from fave MEX Hotel Surabaya ! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. Love to hear that our services have met your expectation. We will be passing on your fantastic feedback to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2015 via mobile

The Favehotel Surabaya has been one of my most unbelievable hotel experience! Rooms are clean, pretty and comfty, food is good but over all, and it's what makes this hotel amazing: the Front Desk'staff is the nicest and the most helpfull I have ever seen! Mr Erzam Achmad and his team do everything they can to help you so that... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Nanouenvoyage, Thank you for taking the time reviewing us during your stay at fave Mex Hotel Surabaya. We are glad to hear the service that our staffs provided has made your stay an enjoyable one. We hope we can continue giving a memorable experience for your next visit. We look forward to welcome you back again in the near... More 

Bali, Indonesia
Level Contributor
3 reviews
5 of 5 stars Reviewed April 26, 2015

We actually thought we had booked into the sister hotel, The reception at check-in were very friendly, We were so glad we stopped here to get some rest! As we ate breakfast, the manager (Milpin) stopped by our table and sincerely asked if everything about our stay was okay, and made us want to return, We highly recommend!!

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Natalia H We are really pleased to read your positive feedback and to know that your experience was memorable with us. In regards to your feedback about our service, rest assure that we are striving to continually improve the quality of our service. We look forward to welcome you back again in the near future. Best regards, Malpin Pagau... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

Stayed for four nights with my family and loved every second. The hotel is incredibly beautiful and the reception staff are wonderful. We stayed in a boncafe view room which was incredibly comfortable. All amenities were provided and the rooms were quiet and beautifully appointed. The location in middle of surabaya city making it very easy to find a taxi... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Marno T Thank you for your feedback on your recent stay with us, I am delighted to hear that you enjoyed your stay and that the staff were helpful. Thank you and we look forward to welcome you back again in the near future Best regards, Malpin Pagau Front Office Manager More 

Batam, Indonesia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 15, 2015

I stay for 1 night on April 08th 2015 since the location in middle of town near with basuki rahmat street and just closed to Tunjungan Plaza. I the hotel maybe like office tower and become hotel. Very budget. The room is very small no window, bed also not comfort. the corridor is very noisy from other room. Overall I... More 

Was this review helpful? Yes 3
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear kadirly, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced. It is truly appreciated to bring the issues to our attention so we know which areas of improvement that we need to rectify. Sincerely yours, Malpin Front Office Manager More 

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