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favehotel MEX Surabaya

Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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1 room 1 guest
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265 Reviews from our TripAdvisor Community

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Traveler rating
    45
    114
    82
    20
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Dutch first
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  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
  • All months
    (265)
  • Mar-May only
    (78)
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    (70)
  • Sep-Nov only
    (61)
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Surabaya, Indonesia
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I wasn't planning to stay in this hotel based on my last stay. But this time a friend booked this hotel for me. I was very surprised of how much it has changed. Sleep was very pleasent this time. The last time i was here it was really hard to sleep because of the nightclub above the rooms, glad to... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. James Timothy, Thank you for your loyalty and continuous support and at the same time thank you for having chosen us as part of your holiday destination while you are in Surabaya. We are pleased to inform you that we have been doing room refurbishment, so they will have new look and more comfortable. Regarding your comment about... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

The room is small and we have no idea how it can be full of mosquitoes during my stay there. It makes us spend the night busy of killing musquitoes. The location is close to shopping mall and many nice restaurants so it's easy to reach them on foot.

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Gilang M, We are delighted to know that your have an enjoyable stay at fave hotel Mex Surabaya. we are concern your comment about the mosquitoes . It is always valuable to hear from our guest. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I've been there with my friends to stay for one night. The front desk agent was very friendly and helpful. They gave me the room even before c/i time (2 pm). The house keeping staff also been helpful during the stay. Keep up the good work! The bathroom was clean and the hot water is excellent.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ariany_Aphroditee, Thank you so much for choosing fave hotel Mex Surabaya as your place to stay in Surabaya. We really pleased to read your positive feedback and to know that your experience was memorable with us. Wishing you for all the best and we are expecting you to come again to give you a better service. Best Regards, Malpin... More 

1 review
3 of 5 stars Reviewed July 26, 2015

Room was not really clean, but cozy nevertheless. And there's a small gym, which kind of okay. The great news is, it's cheap and in the center of city. Very enjoyable if you just want to visit Surabaya for holiday with your friends or family. Just make sure you book first.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Yoko s Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions necessary to improve... More 

Denpasar, Indonesia
Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed July 15, 2015

Room was nice and clean,,,but smile was not good,,,check in and check out was smooth,,,but in coridor 5th floor the smile was not good and i saw some people was smoking and hangout in the corner in the floor ,,, overall is nice,especially the security was friendly and very helpfull,,, thanks

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Jacktheking, Thank you for staying with us at fave Mex hotel Surabaya and we really appreciate that you taking the time to write your comprehensive review. We regret to hear that your experience did not meet your expectations. We will address your concern in regards to our team for further review, and of course we will take all actions... More 

Travelers are raving about these Surabaya hotels

Jakarta, Indonesia
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 15, 2015

my fave hotel when visit surabaya. good good location.. Tunjungan plaza is only a walking distance... nice, clean room but breakfast is so so.. the staffs are nice and helpful also. good budget hotel!

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Fransiska W Thank you for your feedback on your recent stay with us. I am glad to hear that you enjoyed your stay and appreciate all your kind comments. Please accept our sincere apologies for the food quality, Our team will review for better improvement. We’re hoping that your recent experience does not affect your next stay with us.... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed July 3, 2015

First time at this hotel i really like this. i chose to stay at hotel for 1 night. Room, bathroom and surrounding clean. The hotel is quite satisfying and reasonably priced. breakfast ok with many variants

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Simon Dedy E Thank you for your feedback on your recent stay with us, We appreciate your positive feedback and Love to hear that our services and facilities have met your expectation. We are looking forward to welcoming you back on you next trip to Surabaya. Best Regards, Malpin Pagau Front Office Manager More 

Surabaya, Indonesia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 23, 2015

stay here two years a go. nice and clean hotel. minimalist interior. nice staff located in downtown, central surabaya, near one of the biggest mall in surabaya, just 5 minutes by car. valuable price offered

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Novee, Thank you for bringing us this good review. We are very pleased to know that you were served excellently by our team. We wish to see you again for your next staying in the near future. Best Regards, Malpin Pagau Front Office Manager More 

Singapore, Singapore
Level Contributor
81 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 19, 2015

this hotel is able to serve all basic needs - wifi, fresh towels, comfortable rooms, very basic gym the front desk staff are really nice and very friendly! they were so willing to store our luggage before and after checking in and out, really helpful in helping to transport all our luggage, booking taxis for us... etc prices were really... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Hangjh, Warm greetings from fave MEX Hotel Surabaya ! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. Love to hear that our services have met your expectation. We will be passing on your fantastic feedback to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2015 via mobile

The Favehotel Surabaya has been one of my most unbelievable hotel experience! Rooms are clean, pretty and comfty, food is good but over all, and it's what makes this hotel amazing: the Front Desk'staff is the nicest and the most helpfull I have ever seen! Mr Erzam Achmad and his team do everything they can to help you so that... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Nanouenvoyage, Thank you for taking the time reviewing us during your stay at fave Mex Hotel Surabaya. We are glad to hear the service that our staffs provided has made your stay an enjoyable one. We hope we can continue giving a memorable experience for your next visit. We look forward to welcome you back again in the near... More 

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