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All 82 Surabaya hotels

favehotel MEX Surabaya

3.0 of 5 Hotel   |   Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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favehotel MEX Surabaya
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Ranked #23 of 82 Hotels in Surabaya
A recent review
4 of 5 stars reviewed yesterday
Asep Abdul R
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217 reviews from our community

Traveler rating
    38
    98
    63
    15
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed for 2 nights in this hotel. I'm booking this hotel from hotel website (disc apply :D ), mention i'll coming to hotel at 8 am. The Frontliner give the room 9am, NO CHARGES fee but change from double bed to twins cause its available at 9am. The staffs are friendly and helpful. The room is clean, but hot... More 

Was this review helpful? Yes
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I arrived at night and i was given warm welcome by Reception, The staffs are friendly and helpful, The location is good close to Tunjungan Plaza, I recommend this hotel, would visit this hotel that is value for money.

Was this review helpful? Yes
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

i stayed there few weeks ago with my family, n was very pleased with the service. started with friendly reception, quick check in process, good hotel facilities, perfect location right in the center of Surabaya. i definitely recommend others to stay there n experience it themselves.

Was this review helpful? Yes 2
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Risa R I would like to thank you for having taken the time to share your wonderful experience during stay with us. We appreciate your positive feedback and for your recommendation. We are expecting you to come again and give you better service and great experience. Best regards, Malpin Pagau Front Office Manager More 

Jakarta
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I and my friends have to wait about 30 minutes when i arrived to do check-in at 14.00 WIB, the reason is that our rooms are not ready yet. If it's happened when we arrived before the check-in time then it's fine, but this was happened during the hotel check-in time. We're exhausted and have to wait in the hotel... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ian24ian I would like to thank you for having taken the time to share your experience with the member of TripAdvisor, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will take all action necessary to improve our service quality. We... More 

Jakarta, Indonesia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 8, 2015

At check-out time, the staff at receptionist let us waiting for around 10 min. without any 'excuse word'. Breakfast taste are sooo... standard with no much choice. My daughter hard to sleep because of noise sound. Hmmm....I don't think we'll be back here.

Was this review helpful? Yes 3
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Santi_TD I would like to apologize for inconvenience your experienced during your recent stay with us. Your feedback is very important to us to avoid similar case from happening. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Malpin Pagau Front Office... More 

Point Cook, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 7, 2015

This would easily be the worst Favehotel I have stayed in. Noisy, staff not interested in assisting. We found it impossible to sleep because of the noisy guest. When wr complained staff were uninterested in assisting us. We moved to a different hotel and gave the room to our driver. He complained he could sleep because the noise.

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Aussie_Bule Thank you for giving us your feedback during your stay at fave Mex Surabaya We are sorry that your experience did not meet your expectations, We have gone through it and evaluated with the team how we can avoid similar case from happening. Look forward to seeing you soon ! Best Regards Malpin Pagau Front Office Manager More 

Putrajaya, Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed January 1, 2015

Me and a friend of mine arrived at Juanda International Airport and decided to book this hotel for one night before leaving for Probolinggo the next day. We took the Damri from Juanda airport to the Bus Terminal. From there, you have to take a cab or one of the angkut-angkut. I can say in general the hotel is okay.... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Alhady, Thank you for your recent positive feedback over you last stay with us at fave Mex surabaya, We are delighted to hear that our staff has made a good impression, We have also take a note of your constructive feedback about room, water pressure, pillow and wifi We hope to see you again soon! Warm regards, Malpin Pagau... More 

Melbourne, Australia
Top Contributor
91 reviews 91 reviews
43 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 26, 2014

For the prices offered (about Rp. 400,000 nett) for a standard room, this hotel is a good choice. The location is quite central, near to Tunjungan Plaza, and there are a few restaurants directly in front of the hotel. The standard room is indeed small (16 sqm) and there's no fridge nor kettle to make coffee/tea, but the bed was... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear SpiceNSpruce Thank you for Choosing our Hotel during your business trip, Your review has been disseminated to our team to ensure service and facilities were well maintained and comfortable for our guest. We look forward to welcoming you back at Fave Mex Hotel surabaya Warm regards Malpin Pagau Front Office Manager More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 23, 2014

Pros: 1. Fast check in process, friendly receptionist. 2. Location. 3.minimalist concept. 4. Quite low prices. 5. Good internet connectn. Things to improve: 1.cleanliness. found stain on pillow sheet. Did they even change it? (Pic attached) 2. Limited amenities and services. No water boiler, coffemaker available @lobby for rp5.000,- per cup. No additional toothbrush, shaver and hairdrier. 3. Broken doorstopper.... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mogliath, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced. It is truly appreciated to bring the issues to our attention so we know which areas of improvement that we need to rectify. Sincerely yours, Malpin Front Office Manager More 

Orchard Road, Singapore
Contributor
20 reviews 20 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 11, 2014

Stayed in this hotel from 08-10 Dec. Requested for connecting rooms, but they said the junior suites are located each in different floor. So we stayed in level 2,5 and 6. I have 04 family member travelling with me. Minibar were complimentary. Consists of Sprite, Fanta Strawberry, Redbull, Orange Juice, Soda and 02 mineral water bottles. Strong wifi. Auto connected... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear GEMINI1982 We are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this. We are working on some improvements to serve you better. We wish to serve you again in near future to feel our betterment. With Love, favehotel-MEX team More 

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Additional Information about favehotel MEX Surabaya

Address: Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
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Also Known As:
Favehotel MEX Surabaya Java

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