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All 81 Surabaya hotels

favehotel MEX Surabaya

3.0 of 5 Hotel   |   Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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favehotel MEX Surabaya
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Ranked #20 of 81 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
alhady89 Putrajaya, Kuala Lumpur, Malaysia
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208 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

At check-out time, the staff at receptionist let us waiting for around 10 min. without any 'excuse word'. Breakfast taste are sooo... standard with no much choice. My daughter hard to sleep because of noise sound. Hmmm....I don't think we'll be back here.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Santi_TD I would like to apologize for inconvenience your experienced during your recent stay with us. Your feedback is very important to us to avoid similar case from happening. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Malpin Pagau Front Office... More 

Point Cook, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This would easily be the worst Favehotel I have stayed in. Noisy, staff not interested in assisting. We found it impossible to sleep because of the noisy guest. When wr complained staff were uninterested in assisting us. We moved to a different hotel and gave the room to our driver. He complained he could sleep because the noise.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Aussie_Bule Thank you for giving us your feedback during your stay at fave Mex Surabaya We are sorry that your experience did not meet your expectations, We have gone through it and evaluated with the team how we can avoid similar case from happening. Look forward to seeing you soon ! Best Regards Malpin Pagau Front Office Manager More 

Putrajaya, Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Me and a friend of mine arrived at Juanda International Airport and decided to book this hotel for one night before leaving for Probolinggo the next day. We took the Damri from Juanda airport to the Bus Terminal. From there, you have to take a cab or one of the angkut-angkut. I can say in general the hotel is okay.... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Alhady, Thank you for your recent positive feedback over you last stay with us at fave Mex surabaya, We are delighted to hear that our staff has made a good impression, We have also take a note of your constructive feedback about room, water pressure, pillow and wifi We hope to see you again soon! Warm regards, Malpin Pagau... More 

Melbourne, Australia
Top Contributor
90 reviews 90 reviews
43 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 5 weeks ago

For the prices offered (about Rp. 400,000 nett) for a standard room, this hotel is a good choice. The location is quite central, near to Tunjungan Plaza, and there are a few restaurants directly in front of the hotel. The standard room is indeed small (16 sqm) and there's no fridge nor kettle to make coffee/tea, but the bed was... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear SpiceNSpruce Thank you for Choosing our Hotel during your business trip, Your review has been disseminated to our team to ensure service and facilities were well maintained and comfortable for our guest. We look forward to welcoming you back at Fave Mex Hotel surabaya Warm regards Malpin Pagau Front Office Manager More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 23, 2014 via mobile

Pros: 1. Fast check in process, friendly receptionist. 2. Location. 3.minimalist concept. 4. Quite low prices. 5. Good internet connectn. Things to improve: 1.cleanliness. found stain on pillow sheet. Did they even change it? (Pic attached) 2. Limited amenities and services. No water boiler, coffemaker available @lobby for rp5.000,- per cup. No additional toothbrush, shaver and hairdrier. 3. Broken doorstopper.... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mogliath, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced. It is truly appreciated to bring the issues to our attention so we know which areas of improvement that we need to rectify. Sincerely yours, Malpin Front Office Manager More 

Orchard Road, Singapore
Contributor
20 reviews 20 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 11, 2014

Stayed in this hotel from 08-10 Dec. Requested for connecting rooms, but they said the junior suites are located each in different floor. So we stayed in level 2,5 and 6. I have 04 family member travelling with me. Minibar were complimentary. Consists of Sprite, Fanta Strawberry, Redbull, Orange Juice, Soda and 02 mineral water bottles. Strong wifi. Auto connected... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear GEMINI1982 We are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this. We are working on some improvements to serve you better. We wish to serve you again in near future to feel our betterment. With Love, favehotel-MEX team More 

Malang, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

i stayed at this hotel on 5-7 dec 2014. it was short stays during my call for paper in UNAIR surabaya. i choose this hotel because it is located at the center of the city, get the discounted rate from fave website. and it is walking distance from Tunjungan Plaza. the room was too small i think, bathroom amenities is... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ismaadila, Firstly, let us deliver our deeply sorry for your inconvenience during your stay in our hotel. However, Thank you very much for staying with us and also bringing us this good review. According to our standard, for amenities and mineral water (small ones) are set up accordingly. There are two big bottles set to ease you have more... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2014

After my fisrt bandung fave hotel experience I directly booked this hotel without looking any other options, for my next destination and I was not disappointed, its beautiful centrally located budget hotel, the products are at combative price.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Arif J, Thank you a bunch for coming up with positive reviews towards our hotel. We are looking forward to your next staying in near future. With Love, Favehotel-MEX Team More 

Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2014

Very nice hotel with a new interior. The hotel was easy to find. It's not near to station but there are some nice malls on walking distance. The room was clean and new but the service wasn't very good. Even though they are very helpfull the employees don't speak english well which caused some miscommunication (we had to pay more... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Asri, Firstly, let us deliver our apology due to the inconvenient during your stay. To meet our guest need, we are improving our service quality and staffs skills. A great thank you for your positive input towards our service. We are awaiting for your next visit. With Love, Favehotel-MEX Team More 

Jakarta, Jakarta Raya, Indonesia
1 review
5 of 5 stars Reviewed November 22, 2014

We do love the quality of linen and the pillows, the simple decoration and the bathroom of the rooms. It is so cozy to spend the time in the room, although we have no any windows with city-views (standard type). The breakfast is awesome, delicious and various in menus. Highly recommended budget hotel in Surabaya. (^__^)//

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ika, A bunch of thank you for choosing us as your best place to stay. We keep improving our service and facilities to meet our guest needs. We are looking forward to your coming back to us. With love, Favehotel-MEX team More 

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Additional Information about favehotel MEX Surabaya

Address: Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
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Also Known As:
Favehotel MEX Surabaya Java
Hotel Style:
#7 Best Value Hotel in Surabaya

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