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favehotel MEX Surabaya

Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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favehotel MEX Surabaya
Best prices for: 1 room 1 guest
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Ranked #24 of 87 Hotels in Surabaya
A recent review
5 of 5 stars reviewed 3 weeks ago
Natalia H Bali, Indonesia
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241 reviews from our community

Traveler rating
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    70
    18
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
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    (241)
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Bali, Indonesia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We actually thought we had booked into the sister hotel, The reception at check-in were very friendly, We were so glad we stopped here to get some rest! As we ate breakfast, the manager (Milpin) stopped by our table and sincerely asked if everything about our stay was okay, and made us want to return, We highly recommend!!

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Natalia H We are really pleased to read your positive feedback and to know that your experience was memorable with us. In regards to your feedback about our service, rest assure that we are striving to continually improve the quality of our service. We look forward to welcome you back again in the near future. Best regards, Malpin Pagau... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed for four nights with my family and loved every second. The hotel is incredibly beautiful and the reception staff are wonderful. We stayed in a boncafe view room which was incredibly comfortable. All amenities were provided and the rooms were quiet and beautifully appointed. The location in middle of surabaya city making it very easy to find a taxi... More 

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Marno T Thank you for your feedback on your recent stay with us, I am delighted to hear that you enjoyed your stay and that the staff were helpful. Thank you and we look forward to welcome you back again in the near future Best regards, Malpin Pagau Front Office Manager More 

Batam, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 15, 2015

I stay for 1 night on April 08th 2015 since the location in middle of town near with basuki rahmat street and just closed to Tunjungan Plaza. I the hotel maybe like office tower and become hotel. Very budget. The room is very small no window, bed also not comfort. the corridor is very noisy from other room. Overall I... More 

Was this review helpful? Yes 2
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear kadirly, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced. It is truly appreciated to bring the issues to our attention so we know which areas of improvement that we need to rectify. Sincerely yours, Malpin Front Office Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2015 via mobile

....you came to the right place. Even you ask for nonsmoking room, chances are good you get a smoking room. Place is old, doors don't work properly staff is suuuuper slow and if you're lucky you can listen to disco beats the whole night long ;) enjoy

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Donald1304 We would like to thank you for your time to post your comment regarding your experience during visit fave Hotel Mex Surabaya, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will take all action necessary to improve our service... More 

Travelers are raving about these Surabaya hotels

Bali, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 9, 2015

Location hotel is near by Tunjungan Mall, rooms are very spacious but the smell is not good, smell of cigarettes, start from the corridor of hotel until our rooms. Breakfast is not really good, is not may option and variant of food. but once again thank you for kind assistance of staff.

Was this review helpful? Yes 1
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Putu Y Firstly, let us deliver our deeply sorry for your inconvenience during your stay in our hotel. Thank you for pointing out some details in regards to our service and facilities that we can use as guidelines to improve our level of service in the future. In regards to the food quality and Smell of cigarettes, our team... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 4, 2015

I stay on 28 march by hotel quickly. Room standart was too small, there was no window. Room is like karaoke room. There was some noisy from next door and i can hear from my room. I used motorbike, and parking area for motorbike was not propered. Very far away from lobby hotel. But the location is strategic on city... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Akrom_Fikri Thank you for taking your time to share about your recent stay in our Hotel. We regret to hear that your experience did not meet your expectations. We will address your concern in regards to our team for further review, and of course we will take all actions necessary to improve our service quality. We do hope... More 

Bukit Mertajam, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 24, 2015

We checked in hotel earlier (almost half day) than we booked, to our surprise they did not charge us for full day cost! Yet the staffs let us reviewed the room before we make our decision.The room is not so spacious, but comfortable and clean. Location wise is not bad and quite close to those tourist destinations on the North... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear ckyuen Thank you for staying with us at fave Mex Surabaya hotel and we really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share on your experience and recommendation on our hotel Great location, Helpful staff, Comfortable and clean of room as reference for others travelers. We are look forward to... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed March 22, 2015

I am Ali from jakarta, I was stayed et fave Mex Surabaya view days ego, Services is very-very excellent (Specials for reception), room is clean, The hotel in center of surabaya city. closed to mall, I will comeback, See u fave Mex, Lovely....!

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear 599ali Thank you for staying with us and for taking the time to give us positive feedback. It was always a pleasure to know that we were able to assist you with all of your needs during your stay at Fave Mex Surabaya. Wishing you for all the best and we are expecting you to come again to give... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 21, 2015

u know sometimes when u found cheap hotel or budget hotel we cant think more or expect more about the facility that we got , but i found its different here in fave hotel mex surabaya, located in MEX Building , i stayed here with 4 of my friends i booked 2 rooms standard without breakfast on march 8-9 (2015),... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Wa A Thank you for staying with us. We are delighted to know that you had a wonderful experience during your staying. Wishing you for all the best and we are expecting you to come again to give you a better service. Malpin Pagau Front Office Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

First time at fave MEX Surabaya..it was very nice..great price deal..room clean..Check in fast, Front desk officer was very nice people.. Reception friendly and helpful, every staff that we met had been very polite. such a great staying experience for us. A must try and would definitely recommended place to stay. Hope back here to Fave when going Bussines at... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Arief H Thank you for choosing Fave Mex hotel Surabaya as you place to stay in surabaya. We appreciate your positive feedback and delighted to hear you say that This hotel has warm and friendly staff , We look forward to sharing your positive feedback with our team. Wishing you for all the best and we are expecting you... More 

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