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favehotel MEX Surabaya

Jl.Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
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favehotel MEX Surabaya
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Ranked #18 of 84 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
ckyuen Bukit Mertajam, Malaysia
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229 reviews from our community

Traveler rating
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    66
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Bukit Mertajam, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked in hotel earlier (almost half day) than we booked, to our surprise they did not charge us for full day cost! Yet the staffs let us reviewed the room before we make our decision.The room is not so spacious, but comfortable and clean. Location wise is not bad and quite close to those tourist destinations on the North... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear ckyuen Thank you for staying with us at fave Mex Surabaya hotel and we really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share on your experience and recommendation on our hotel Great location, Helpful staff, Comfortable and clean of room as reference for others travelers. We are look forward to... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 1 week ago

I am Ali from jakarta, I was stayed et fave Mex Surabaya view days ego, Services is very-very excellent (Specials for reception), room is clean, The hotel in center of surabaya city. closed to mall, I will comeback, See u fave Mex, Lovely....!

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear 599ali Thank you for staying with us and for taking the time to give us positive feedback. It was always a pleasure to know that we were able to assist you with all of your needs during your stay at Fave Mex Surabaya. Wishing you for all the best and we are expecting you to come again to give... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

u know sometimes when u found cheap hotel or budget hotel we cant think more or expect more about the facility that we got , but i found its different here in fave hotel mex surabaya, located in MEX Building , i stayed here with 4 of my friends i booked 2 rooms standard without breakfast on march 8-9 (2015),... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Wa A Thank you for staying with us. We are delighted to know that you had a wonderful experience during your staying. Wishing you for all the best and we are expecting you to come again to give you a better service. Malpin Pagau Front Office Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First time at fave MEX Surabaya..it was very nice..great price deal..room clean..Check in fast, Front desk officer was very nice people.. Reception friendly and helpful, every staff that we met had been very polite. such a great staying experience for us. A must try and would definitely recommended place to stay. Hope back here to Fave when going Bussines at... More 

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Arief H Thank you for choosing Fave Mex hotel Surabaya as you place to stay in surabaya. We appreciate your positive feedback and delighted to hear you say that This hotel has warm and friendly staff , We look forward to sharing your positive feedback with our team. Wishing you for all the best and we are expecting you... More 

Dungun, Malaysia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was an overnight stay before we depart from Surabaya. The hotel was quiet nice and the front desk was very helpful. I booked through Agoda, immediately they knew my request and had arrange for us the transportation. The only 1 thing is the room has no sound proof. When the next room speak a bit louder, we can hear... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear AmyIklim Thank you for choosing us during your business travel. We really thank you for your good Valued feedback, However, We also deliver our sincere apology that the room has not sound proof . We will address your concern in regards to management for further review. Looking forward to your next coming. Malpin Pagau Front Office Manager More 

Kuta
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for couple days. It was such a pleasure. I booked through their website and got great deal. Was very lucky! Its located at the downtown of Surabaya, where you can walk for less than 5 min to one of biggest shopping center in Surabaya, Tunjungan Plaza. Or took a cab and drive for another minutes to the iconic... More 

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faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Geminiky Thank you for choosing Fave Mex hotel Surabaya as your place to stay in Surabaya. It was a great pleasure to share your positive feedback with the team. We all appreciate you mentioning all the many details. This will encourage them to do even better in the future. We are looking forward to welcoming you back soon. Best... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Was There 1 night stay for business trip, The Check in and check out were fast, Reception friendly and helpful, every staff that we met had been very polite. such a great staying experience for us. A must try and would definitely recommended place to stay.

Was this review helpful? Yes
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Lucman A Thank you for your staying with us, We are delighted that you enjoyed such a wonderful stay and we are looking forward to welcoming you back on you next trip to Surabaya. Regards, Malpin Pagau Front Office Manager More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for 2 nights in this hotel. I'm booking this hotel from hotel website (disc apply :D ), mention i'll coming to hotel at 8 am. The Frontliner give the room 9am, NO CHARGES fee but change from double bed to twins cause its available at 9am. The staffs are friendly and helpful. The room is clean, but hot... More 

Was this review helpful? Yes 2
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Asep Abdul R Thank you very much for your excellent review, I am glad to read you had such an enjoyable stay, Providing great service is our top priority and it 's wonderful to learn that our staff went above and beyond on your stay. We look forward to welcoming you back to fave Mex Surabaya. Regards, Malpin Pagau... More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived at night and i was given warm welcome by Reception, The staffs are friendly and helpful, The location is good close to Tunjungan Plaza, I recommend this hotel, would visit this hotel that is value for money.

Was this review helpful? Yes 2
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Jonathan L Thank you for your good valued feedback, We really thank full for your good opinions about our location and staff friendliness. We are looking forward to welcoming you back to fave Mex Surabaya soon. Malpin Pagau Front Office Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my 1st time stay in Fave Hotel, we stay in the 6th floor (no smoking floor) The Lobby is in the 3rd floor of the building. The receptionist was very welcome n friendly. The room is in a small size, twin beds, clean n very functional. Best thing about this hotel is the LOCATION. It placed in the... More 

Was this review helpful? Yes 2
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Nancy R Thank you for staying with us and for taking the time to share your wonderful experience. We appreciate your positive feedback and delighted to hear that our hotel has warm and friendly staff, We are awaiting for your next visit. Regards, Malpin Pagau Front Office Manager More 

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