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Family Guest House

Gubeng Kertajaya 8C no. 15 | Masuk Dari Bank Ganesha Kertajaya, Surabaya 60281, Indonesia
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Family Guest House
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Ranked #3 of 87 Surabaya B&B and Inns
A recent review
4 of 5 stars Reviewed September 23, 2014
Karianne D
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29 reviews from our community

Traveler rating
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4
12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
163 reviews 163 reviews
34 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed September 23, 2014

We recently stayed for 2 nights at Family Guesthouse. The staff are all lovely. As previous reviews have stated, the staff don't speak much English so communication can be a little problematic but they will all help as much as they can. We were always greeted with a smile by the two guys at reception and the girls who served... More 

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Leuven
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 2, 2014

Although we didn't like Surabaya itself very much, this guest house was an excellent place to stay. Clean rooms, basic but good enough breakfast and friendly staff. The only thing is that it is located quite a bit outside the old town centre (20 minutes by cab for about 40 000 IDR).

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Yogyakarta, Indonesia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2013

I had two times in this place. The price wasn't too expensive, and the room is good for take some rest. Toilet also good. Big enough for me. The minus was it placed at housing. So I need more time to find it. And it needs more car parking area. 'cause in the weekend parking area is full. So I... More 

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Paris
Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 3, 2013

We were very pleased to find the Family Guesthouse in Surabaya. It is situated in a quiet, residential area off one of the main roads (Jl Kertajaya) in Surabaya, a few kms from Gubeng station (15 000 Rp by meter taxi from the station) where we arrived from Yogyakarta, and so it is not noisy at all. It is run... More 

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samarinda
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed June 22, 2013

This is the third time I stayed at this guest house. The front view the building now has a wide canopy to cover the carport area. What I felt stay was comfortable and safe during stayed here. The workers were friendly in serving. Provided an extra on the breakfast menu, also very fun to stay at U.S. $ 30/night this.... More 

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Paris, France
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 5, 2013

This hotel is really a little gem. We paid 300 000 Rp For a price which just fitted into our flashpacker budget we had an exceptionnally clean & comfortable room by Indonesian standards. The AC & Wifi worked very well, and the staff were exceptionally attentive providing excellent service. The only point to be aware of is that the staff... More 

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Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 30, 2013

We booked via Agoda for triple sharing & we stayed just 1 night in this hotel as an overnight stop en-route to East Java tour (Bromo, Semeru & Ijen). It was a little difficult to find the hotel since it was nestled in a nice residential area not too far from the city. It is good value for money although... More 

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Denpasar, Indonesia
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2013

Overall this guest house is nice, the staff are friendly, they're fast. Cleaned room and mineral water everyday. The main problem is the price, for USD 30 per night, I think it's too high, it would be better if they're lower the price. I ever stayed on other guest house in Surabaya with much cheaper rate and almost same quality... More 

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Stockport, United Kingdom
Top Contributor
96 reviews 96 reviews
48 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 19, 2013

Chose the FGH due to the close proximity to the train station. The staff were difficult to communicate with due to lack of English speaking personnel but we got there eventually. The rooms are very big but pretty basic and you need mosquito repellants. There are plenty of Warungs in the locale and getting around is quite easy, finding the... More 

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Geraldton, Australia
Top Contributor
206 reviews 206 reviews
26 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed January 12, 2013

It took about an hour to travel to the Family Guest House from the airport, and cost about Rp100 000. We chose to stay here as we were heading off by train and the Gubeng station was only about 15 minutes away. So its location was great for that as we had an early departure. I had booked a room... More 

Was this review helpful? Yes 5
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