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d'Season Hotel Surabaya

Tenggilis Utara 14, Surabaya 60292, Indonesia
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1 room 1 guest
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31 Reviews from our TripAdvisor Community

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Traveler rating
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    12
    3
    3
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5
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12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
  • All months
    (31)
  • Mar-May only
    (7)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (9)
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Depok
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 15, 2015

That is too bad, They just expand new wings ann some new rooms, but they not consider the improvement of old rooms. Some old rooms need to be improve, Air Con not working well, etc. Hope they will do more improvements.

Was this review helpful? Yes
dSEASONHotelSby, Manajer Hubungan Tamu at d'Season Hotel Surabaya, responded to this review

Dear Mr. Johannes, warm greetings from d'SEASON Hotel Surabaya Thank you for taking the time to share your experience on TripAdvisor choosing to stay at d'SEASON Hotel Surabaya. d'SEASON Hotel Surabaya founded in 2009 and has been developing, for the renovation we also have done some renovations in stages in several parts in order to keep guests feel comfortable staying... More 

1 review
4 of 5 stars Reviewed July 13, 2015

i'm stay on the sunday night, this hotel not big but clean, have a small swimming pool and fitnes center, staff friendlies, breakfast standart with indonesian food and chinese food, i will back if i go to surabaya again.

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dSEASONHotelSby, Manajer Hubungan Tamu at d'Season Hotel Surabaya, responded to this review

Dear Rony S Warmest Greetings from d'SEASON Hotel Surabaya Thank you for taking the time to share your experience on TripAdvisor about Hotel d’SEASON Hotel Surabaya. We will share your comments to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Palangkaraya, Indonesia
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 27, 2015

I stay 2 nites for workshop. When workshop run, we need internet connection, and this start the problem. Lucky i had modem in my laptop so problem solve. In my room i can get wifi sinyal, but internet can not run. Good food, but pool like under renovation. I see in this hotel had SPA but not yet try. Location... More 

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dSEASONHotelSby, Guest Relations Manager at d'Season Hotel Surabaya, responded to this review

Dear Mr. Cornelius, Warm greetings from d'Season Hotel Surabaya. We of management d'Season Hotel Surabaya say thank you for share your experience during your stay at our hotel, d'Season Hotel Surabaya equip all areas with free wifi facility to complement the needs of guests who indulge in our hotel, a few days wifi yesterday we did experience a little problem... More 

Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 7, 2015

almost everytime when I visit Surabaya, I choose this hotel. the price is very cheap considering the facility of this hotel where you can find small pool, gym, spa and fast wifi connection. superior room only have twin beds and located in the 5th floor, while the elevator only reach 4th floor. so you must walk through stair from 4th... More 

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dSEASONHotelSby, Guest Relations Manager at d'Season Hotel Surabaya, responded to this review

Dear Mr. Joko S , Warm greetings from d' SEASON Hotel Surabaya , Our management d' SEASON Hotel Surabaya thank you for the trust you are always staying at our hotel during a visit to Surabaya , to Superior own unit is limited and indeed its position can only be reached using the stairs from the 4 floor to the... More 

Yogyakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

Stayed in this hotel for seven nights, the hotel located in side the small street and a bit difficult to find, got a very small room almost no where to put a suitcase, hot water did not work properly especially in the morning, breakfast was good. Large parking area, polite and friendly staff...

Was this review helpful? Yes 1
dSEASONHotelSby, Guest Relations Manager at d'Season Hotel Surabaya, responded to this review

Warm greetings from d'Season Hotel Surabaya, Our management d'Season Hotel Surabaya thank you for trusting d'Season Hotel Surabaya as a place of stay in Surabaya. Regarding the room, we did have a few rooms are rather small size and position of the rooms are slightly behind, but have the same facilities, it happened when the position of the rooms on... More 

Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

Stayed for three night at d season,I stayed in executive room the room is clean,air conditioner work properly,various tv channel,the only problem is hot water on the shower did not work properly sometimes is hot sometimes the hot water is not worked,breakfast is average they have nasi goreng,ayam panggang and only one kind of bread.as i come to surabaya to... More 

Was this review helpful? Yes 1
dSEASONHotelSby, Guest Relations Manager at d'Season Hotel Surabaya, responded to this review

Warm greetings from d'Season Hotel Surabaya. Our management d'Season Hotel Surabaya thank you for using d'Season Hotel as a place to stay in Surabaya, some facilities are still less than the maximum we will evaluate that in the future could provide a better service, we always wait for you next visit, thank you . More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 1, 2015

I think this one of good place to stay if we prefer to save budget trip. But im unsatisfied with breakfast. to low option to choose. And one more, i think there was only slight diffrence service between business and low i dont know this was a good or bad ..overall good

Was this review helpful? Yes 2
dSEASONHotelSby, Manajer Hubungan Tamu at d'Season Hotel Surabaya, responded to this review
Google Translation

Kepada Yth. Bapak Faikar Salam hangat dari kami d'Season hotel Surabaya, terima kasih telah mempercayai d'Season hotel sebagai tempat menginap... More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 28, 2014

Had a short visit to Surabaya and stayed in this hotel. The rate is fair. The location is also pretty good. Not far from city center. The meal is not extraordinary but i still consider it fine. Too bad I did not had a chance to try the fitness center in this hotel. Spa and massage service are also available... More 

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dSEASONHotelSby, General Manager at d'Season Hotel Surabaya, responded to this review

Thank you very much for staying with us. Looking forward to welcome you again to Surabaya! More 

Scahgen
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2013 via mobile

We made a mistake with our booking dates, the staff was so kind to help us. At 10€ per night per person (we got a promotion through agoda) this hotel is good value for money. The pool is very small. I don't think anyone would swim in it. Breakfast had a wider selection then expected (soup, nasi goreng, Rice porridge,... More 

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Jakarta, Indonesia
Level Contributor
92 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed November 8, 2013

Well, I agree with almost comments here, telling that the location of the hotel was not strategic. Totally agree, OK, the price was cheap. But the quality of the service was not good. They put me on one room with no window. So, there's nothing to enjoy there. The room was OK, quite nice linen. Fine. But : no water... More 

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