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All 73 Surabaya hotels

Java Paragon Hotel & Residences

4.0 of 5 Hotel   |   Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
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69%
Ranked #15 of 73 hotels in Surabaya
A recent review
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  • Reviews (170)
  • Photos (68)
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170 people have reviewed this hotel

Traveler rating
    32
    83
    41
    9
    5
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26
8
10
102
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room is spacious, the breakfast is normal. The location is great, its very near to mall, easy access from highways. The service was considered below average for the rating of the hotels. the respond is slow.

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Was this review helpful? Yes 1
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Good location, great food, and reasonable price. The room was nice but missing some details that compromise the comfortability. There was no plug near the bed. Water from the shower was uncontained. Untight curtain that makes morning light streams in.

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ArsiSubandoro, Thank you for spending your time to give us a straight and detailed feedback. It is our aim to offer our guests a entirely satisfactory service at the Java Paragon Hotel Surabaya. We truly apologize for the inconvenience you had with some of the missing details which only leads to an uncomfortable stay you had with us. We... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This is the best place to had a family holiday! The rooms are spacious. If you want to stay in the apartement, java paragon offers a good place to stay with a best deal. The hotel is located in strategic area like mall, culiner center, and also for gifts. The transportation is also easy to find.

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Mathius D", We would like to express our gratitude for your kind review toward Java Paragon Hotel Surabaya. It is great to know how our services and facilities could indulge you and all of your family member during your stay with us. We are also very much overwhelmed to read that you and all of your big family members... More

1 review
3 of 5 stars Reviewed 3 weeks ago

I have been stayed in this hotel for few days so far. The room is OK, the food is OK ... Talking about service, it was surprising good sometimes but some small things can make you feel unhappy. It appeared that the staffs have trained to serve well but I feel how they behave seems to be "programmed" but not... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Kaon Z", Thank you for spending your time to review our property and give us a straight and detailed feedback. We truly value the opinions of our customers and we apologize that we did not meet your expectations with the experience you had during your check-in process and also customer handling procedure which was not in accordance with a... More

1 review
2 of 5 stars Reviewed June 25, 2014 via mobile

I stayed for a night, and has an early flight in the next morning. So decided to go downstairs and ask for an empty box to take some bread and food for breakfast later on. They rudely said that we can't choose what we'd like to take from the bar, and i was given 4 pcs of non attractive bread,... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Risadaryl, Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the breakfast issue and or, spoken with the employee in question and... More

1 review
3 of 5 stars Reviewed June 16, 2014

1. Location is good, facility is enough, the choices of restaurants are good, breakfast is good enough. 2. The noice insulation in the room was very bad. The next door bathroom shower noice is loud and could hear the children played and laughed. 3. Key cards went wrong often. We had to changed key cards everyday. 4. There is only... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,HOPE H", Thank you for spending your time to give us a straight and detailed feedback. It is our aim to offer our guests an entirely satisfactory service at the Java Paragon Hotel Surabaya. We truly apologize for the inconvenience you had with the noise insulation in room, key card and elevator system, the condition of shower nozzles and... More

Krakow, Poland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 15, 2014

Modern style. High quality facilities incl. spacious gym and nicely designed swimming pool for a resonable price. Delicious food. Optimal location, close to Ciputra Mall. Not so far from the city center. Ideal choice to combine business and relax...

Was this review helpful? Yes
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Dariusz_Loboda" Thank you for so incredibly kind and gracious to mention that Java Paragon Hotel is the "REAL 4 STARS HOTEL " in your glowing review. We are glad to read that your stay met all of your expectations. We are also very much overwhelmed to read that you were appreciate our hotel's optimal location which is just a... More

Surabaya, Indonesia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 7, 2014

The hotel are good in the prime location, only short walking to the most happening Mall in Surabaya- Ciputra World. The service was great (thank you for upgrading me) the breakfast was awesome - many variety of food. The staff are friendly. Vanila sky Lounge are the one spot that not supposed to be missed. It was great ambience there... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Erly E", We appreciate the time you spent posting the positive feedback following your recent visit and so incredibly kind and gracious to mention JAVA PARAGON Hotel is a "Good Hotel" in your glowing review.. As you discovered, we are quite fortunate to have a wonderful staff who are so willing to extend their warmest services and will always... More

Malang, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 2, 2014

We (my parents, my siblings and their spouses, my children and their cousins) always stay here for a (big) family trip to surabaya. We stayed in the 3 bed room apartment. The breakfast is okay, we love the pool and the view from every apartment. The apartment ia spacious, clean and already renovated. Too bad there's no toilet shower. It's... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "RiaLoekito" Thank you for so incredibly kind and gracious to mention that Java Paragon Hotel is "Your First Choice Hotel for (Big) Family Trip " in your glowing review. We are glad to read that as you were one of our loyal customers whose always stay with us, every single things were completely met all of your expectations. We... More

Surabaya, Indonesia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

A foreign manager is not friendly, he was not friendly when he reprimand us because we made business meeting at the lobby. Also, he was not friendly when we parked our car at front door just for few minutes as we made room check out. He should have better friendly words and not just act like angry to customers. This... More

Was this review helpful? Yes 4
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Herman L'', Thank you for taking the time to write this extensive review of our hotel. I do apologize for the issues that you encountered while staying with us, and can assure you that I have taken steps to correct the situation. It is our aim to offer our guests an entirely satisfactory service at the JAVA PARAGON HOTEL.... More

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Additional Information about Java Paragon Hotel & Residences

Address: Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya

68 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#9 Spa Hotel in Surabaya #9 Luxury Hotel in Surabaya #10 Business Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 
Number of rooms
209

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