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Java Paragon Hotel & Residences

Jl. Mayjend. Sungkono 101-103, Surabaya 60256, Indonesia
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Java Paragon Hotel & Residences
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Ranked #17 of 89 Hotels in Surabaya
A recent review
3 of 5 stars reviewed 4 weeks ago
SalehaRahim Kuala Lumpur, Malaysia
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
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  • All months
    (253)
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    (81)
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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night. Check in extremely slow but the staff were pleasant. Place looks a bit old and jaded. And this includes the rooms. Beds were very comfortable. Big windows. Bathrooms were equiped with everything you would expect but wall were a bit drab and looked run down. Air con didnt work but was fixed quickly.

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Jakarta
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been using Paragon since last year.Sometimes I could stay the big room which is including a living room. It is very comfortable. I feel that I would like to stay more than one week. Also fitness gym is nice .

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2015

Booked this hotel for one night with guests from overseas. Reception staff was friendly, Concierge staff was helpful and polite, check-in process was quick, room needed a facelift but it was quite clean, bed was comfortable, shower water pressure was fantastic, breakfast spread was good and tasty. Food and beverages at the Sky Lounge over priced.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Ali C H", Thank you for taking the time to review our hotel during your recent business visit. It is nice to read your comment about our friendly reception staff, our polite and helpfull concierge, and also all of the hospitality given by a wonderfully friendly and professional staff during your stay. Thank you for your compliment to our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2015

great service,clean place ,close to every thing ,10 out of 10,when i come to jakarta i always stay here and it feels like home away from home ,sunday is my favourite day to stay there because we can swimming .

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Akrom_Fikri", We would like to express our gratitude for your kind review toward Java Paragon Hotel Surabaya. It is great to know how our services and facilities could indulge you and your couple during your stay with us. We are happy to read that you were appreciate our great service, cleanlines, facilities, and our strategic location that close to... More 

1 review
5 of 5 stars Reviewed April 13, 2015

Amaizing Services and Facility. I got surprise when they upgrade my superior room to Executive Superior without any surcharge. I very enjoy the room, it's very big room with full facility inside. Living room, kitchen, medium refrigerator, microwave. Never forget this moment.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Efendi T" Thank you for so incredibly kind and gracious to mention your "Perfect" experiences during your stay in JAVA PARAGON Hotel in your glowing review. As you discovered, we are quite fortunate to have an outstanding staff who are so willing to extend their warmest smile and greetings and give their amazing services to accommodate your every single... More 

Peoria, Arizona
Top Contributor
81 reviews 81 reviews
37 hotel reviews
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed March 23, 2015

Thought we booked a decent hotel but we're we surprised. The lobby was nice, staff welcoming but the executive level room left much to be desired. The carpet was tattered, water stained ceiling, no toiletries and worst of all the stained chaise lounge with the accompanying used implement used to cause the stain (let your imagination determine the implement as... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear JohnF023, Thank you for taking the time to comment on your recent stay. We are very glad to see, that you remarked our nice Hotel Lobby and also our corteous and attentive staff. On behalf of the management and staff of Java Paragon Hotel and Residences Surabaya, I would like to personally apologize that we did not meet your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

For the 4th times my family n i stay in this hotel. So far, we really enjoy the room, facilities, n the view to the city. Placed in the west business district of Surabaya, this hotel is only 5-10mins drive to the highway to airport (means 30-45mins to the airport). Surrounded by many kinds of culinary spots and only 5mins... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Nancy R" Thank you for so incredibly kind and gracious to mention that Java Paragon Hotel is "Good for Family and Business" in your glowing review. We are glad to read that on your recent stay with us, every single things were completely met with all of your expectations. We are also very much overwhelmed to read that you... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I visited this hotel a couple months ago for university registration in Surabaya and I felt good to stay even just one night. I'm not sure which type of room I rent but the view outside is not so great. It shows ordinary city view from above because for me the best view outside is only nature.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Nadhiva M Thank you for sharing your experience and for choosing to stay at Java Paragon Hotel and Residences during your recent business trip to Surabaya. It was a pleasure to read that you were also appreciate our clean, well maintained and comfortable room. All of those compliments are only showing of how much you enjoyed your time with... More 

Makati, Philippines
Top Contributor
70 reviews 70 reviews
3 hotel reviews
686 helpful votes 686 helpful votes
3 of 5 stars Reviewed March 9, 2015

We stayed here for 5 days, according to the pictures in their website, I assumed that their rooms were clean and up to standard. So I booked our rooms for this hotel. We arrived at the hotel past 9pm, The Front Desk clerk first started out to be nice, but when we asked for the conversion from dollar to rupiah,... More 

Was this review helpful? Yes 1
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Atiyadlc, Thank you for taking your valuable time to write constructive feedback following your recent stay at Java Paragon Hotel Surabaya. You indicated the service inconsistency that was unsatisfactory and fallen short of your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. However, In light of your comments, we have improved our room cleanliness... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015

Hi, I am staying at the hotel. I booked the hotel for 6 nights because I have business in Surabaya I need to take care. I stay at this hotel from friend's recommendation. I do not think my friend know the real condition of this hotel because she stays in Surabaya and has her own home. First of all, my... More 

Was this review helpful? Yes 1
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Angelina S, Thank you, for taking the time to share your review and for choosing Java Paragon Hotel during your recent visit to Surabaya. I sincerely apologize that we did not meet your expectations. Especially since the hotel was recommended to you by your friends. We are taking your feedback extremely seriously and will be looking at ways to... More 

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