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Java Paragon Hotel & Residences

Jl. Mayjend. Sungkono 101-103, Surabaya 60256, Indonesia
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Java Paragon Hotel & Residences
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325 Reviews from our TripAdvisor Community

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Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 3, 2016

I was here for a business trip and conference. Requested for a non-smoking level, which I found out wasn't and was granted with a change to a much bigger room on a non-smoking level, there was still some cigarette smell but at a much lighter level. I appreciate the placement of air filter machines at intervals along the corridor. The... More 

Helpful?
Thank akmori
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear Akmori, We thank you for taking the time to write your review on Trip Advisor site regarding your stay and the products and services you received as our guest. We appreciate your complimentary remarks on the room upgrade, our comfortable bed, and breakfast selection, along with our friendly and attentive staff to whom nothing was too much to do... More 

Bandung, Indonesia
1 review
2 of 5 stars Reviewed January 1, 2016 via mobile

Only has 2 elevators for 21 floors and do not have a special elevator for access to the pool, so we had to pass the main elevator access, so that we takes about 10 minutes to queue with wet condition after swim. mattresses and pillows hard and uncomfortable for a 4 star hotel. Room not really clean (old furniture).

Helpful?
Thank reginariyantika
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear reginariyantika, Thank you for posting a review of your recent visit to the Java Paragon Hotel and Residences Surabaya. We are concerned to note your dissatisfaction in regards to the elevator access, mattresses and pillow, as well as cleanliness issue during your stay, and we appreciate that you brought this matter to our attention. On behalf of the management,... More 

Great Neck, New York
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 14, 2015 via mobile

This was my first trip back to Surabaya in 18 years. Check in was late for us since we arrived late then stopped for dinner before heading to the hotel. Accommodation was available without any problem. Pros: Hotel was close to shopping malls, restaurants and many shops even if you did not drive or take a taxi. Concierge was attentive... More 

Helpful?
Thank Fhwa1998
JAVAPARAGON_MGT, Director of Sales at Java Paragon Hotel & Residences, responded to this review

Dear "Fhwa1998", Thank you for taking the time to share your valuable feedback concerning your recent stay at Java Paragon Hotel Surabaya. Allow us to express our sincere apologies on behalf of the entire Management team for the disappointing level of services and inconveniences you have experienced during your recent stay with us. Please be assured that all of your... More 

singapore
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

While i'm writing the review, i'm actually still staying at the hotel. We've been staying here for 4 days now and I see a lot of good (and not so good things) around. We love the free shuttle to the nearest mall called ciputra. We like the friendliness of most of the staffs. We didn't enjoy much of the choices... More 

Helpful?
Thank carnellin
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear carnellin, We thank you for taking the time to write your review on Trip Advisor site regarding your stay and the products and services you received as our guest. We appreciate your complimentary remarks on our facilities, rooms, location along with the amazing staff to whom nothing was too much to do to ensure you all felt welcomed. We... More 

Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

Located in a excellent area near Cyputra Mall. The room was good, clean and well decorated. Mattress, sheets, pillows and towels of good quality with no signs of wear or stains. The bathroom and it's water was clean and nice smell. Different from other hotels in Surabaya where I experienced always a funky smell in the water. Breakfast was good... More 

Helpful?
Thank Marcelo D
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear Marcelo D, Thank you for taking the time to share your experience on TripAdvisor. It is a delight to know that you had an enjoyable time at Java Paragon Hotel and Residences Surabaya and we are happy to read your review. We are also pleased to read from your comments that Java Paragon Hotel is a different kind of... More 

Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 4, 2015

Spent three nights there with my wife, staying at the business floor. Just wonderful. Excellent rooms, warm service, great food. Especially want to mention the splendid business floor lounge staff, and the view from the lounge. The roof resto was also excellent, great for both food and an evening drink. Highly recommended.

Helpful?
Thank Basil R
JAVAPARAGON_MGT, Corporate Director of Sales and Marketing at Java Paragon Hotel & Residences, responded to this review

Dear Basil R, We thank you for taking the time to write your review on TripAdvisor site regarding your stay. We appreciate your complimentary remarks on our excellent rooms and our great food, along with our amazing staff to whom nothing was too much to do to serve and ensure you and your wife felt welcomed. Ensuring guest comfort is... More 

surabaya
1 review
4 of 5 stars Reviewed November 30, 2015

i wanna go back sometimes. at least, all I got so good. the facilities : food, room, pool, gym, spa, etc. im so happy. the place so strategic to go everywhere ill go.. i hope we're as a customer get promo or voucher sometimes.

Review collected in partnership with this hotel

Helpful?
Thank annisaa55
Los Gatos, California
1 review
4 of 5 stars Reviewed November 25, 2015

I will be coming back again in January. I suggest you get a larger reading light next to the bed. as i said before, the swimming pool is well taken care of with water quality, and I like to food in the Japanese restaurant out front, and I can walk across the street to other Japanese restaurants.

Review collected in partnership with this hotel

Helpful?
Thank freemank250
Zwolle, The Netherlands
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 24, 2015 via mobile

A basic convention hotel with a comfortable room. We stayed for 3 nights with 2 kids under 3 years old. The room is big and cozy. It is located nearby a good mall. The hotel service is good. The people in the hotel are friendly. We like it. :) and the breakfast is ok.

Helpful?
Thank SekarNareswari
Balikpapan, Indonesia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 19, 2015

Stay one night only for next day business meeting. Check in at around 8 PM, all things already prepared, great service at receptionist. Room has unique and asymmetrical layout, clean and well maintained. Quality amenities also available in bathroom. Breakfast menu is very good, a lot of choices and delicious!!. Surely I will come back again for next trip to... More 

Helpful?
Thank Budi I
JAVAPARAGON_MGT, General Manager at Java Paragon Hotel & Residences, responded to this review

Dear Budi I, Thank you for sharing your kind feedback on Trip Advisor. It was a pleasure to have you as our guest at JAVA PARAGON Hotel and Residences during your business visit in Surabaya. We at JAVA PARAGON Hotel and Residences strive to provide all our guests with the highest standards of service at all times and we are... More 

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