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Java Paragon Hotel & Residences

Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
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Java Paragon Hotel & Residences
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Ranked #18 of 86 Hotels in Surabaya
A recent review
4 of 5 stars reviewed yesterday
Ali C. H
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244 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Booked this hotel for one night with guests from overseas. Reception staff was friendly, Concierge staff was helpful and polite, check-in process was quick, room needed a facelift but it was quite clean, bed was comfortable, shower water pressure was fantastic, breakfast spread was good and tasty. Food and beverages at the Sky Lounge over priced.

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1 review
5 of 5 stars Reviewed 1 week ago

Amaizing Services and Facility. I got surprise when they upgrade my superior room to Executive Superior without any surcharge. I very enjoy the room, it's very big room with full facility inside. Living room, kitchen, medium refrigerator, microwave. Never forget this moment.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Efendi T" Thank you for so incredibly kind and gracious to mention your "Perfect" experiences during your stay in JAVA PARAGON Hotel in your glowing review. As you discovered, we are quite fortunate to have an outstanding staff who are so willing to extend their warmest smile and greetings and give their amazing services to accommodate your every single... More 

Peoria, Arizona
Top Contributor
80 reviews 80 reviews
36 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Thought we booked a decent hotel but we're we surprised. The lobby was nice, staff welcoming but the executive level room left much to be desired. The carpet was tattered, water stained ceiling, no toiletries and worst of all the stained chaise lounge with the accompanying used implement used to cause the stain (let your imagination determine the implement as... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear JohnF023, Thank you for taking the time to comment on your recent stay. We are very glad to see, that you remarked our nice Hotel Lobby and also our corteous and attentive staff. On behalf of the management and staff of Java Paragon Hotel and Residences Surabaya, I would like to personally apologize that we did not meet your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

For the 4th times my family n i stay in this hotel. So far, we really enjoy the room, facilities, n the view to the city. Placed in the west business district of Surabaya, this hotel is only 5-10mins drive to the highway to airport (means 30-45mins to the airport). Surrounded by many kinds of culinary spots and only 5mins... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Nancy R" Thank you for so incredibly kind and gracious to mention that Java Paragon Hotel is "Good for Family and Business" in your glowing review. We are glad to read that on your recent stay with us, every single things were completely met with all of your expectations. We are also very much overwhelmed to read that you... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I visited this hotel a couple months ago for university registration in Surabaya and I felt good to stay even just one night. I'm not sure which type of room I rent but the view outside is not so great. It shows ordinary city view from above because for me the best view outside is only nature.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Nadhiva M Thank you for sharing your experience and for choosing to stay at Java Paragon Hotel and Residences during your recent business trip to Surabaya. It was a pleasure to read that you were also appreciate our clean, well maintained and comfortable room. All of those compliments are only showing of how much you enjoyed your time with... More 

Makati, Philippines
Top Contributor
70 reviews 70 reviews
3 hotel reviews
684 helpful votes 684 helpful votes
3 of 5 stars Reviewed March 9, 2015

We stayed here for 5 days, according to the pictures in their website, I assumed that their rooms were clean and up to standard. So I booked our rooms for this hotel. We arrived at the hotel past 9pm, The Front Desk clerk first started out to be nice, but when we asked for the conversion from dollar to rupiah,... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Atiyadlc, Thank you for taking your valuable time to write constructive feedback following your recent stay at Java Paragon Hotel Surabaya. You indicated the service inconsistency that was unsatisfactory and fallen short of your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. However, In light of your comments, we have improved our room cleanliness... More 

1 review
1 of 5 stars Reviewed March 9, 2015

Hi, I am staying at the hotel. I booked the hotel for 6 nights because I have business in Surabaya I need to take care. I stay at this hotel from friend's recommendation. I do not think my friend know the real condition of this hotel because she stays in Surabaya and has her own home. First of all, my... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Angelina S, Thank you, for taking the time to share your review and for choosing Java Paragon Hotel during your recent visit to Surabaya. I sincerely apologize that we did not meet your expectations. Especially since the hotel was recommended to you by your friends. We are taking your feedback extremely seriously and will be looking at ways to... More 

Chicago, Illinois
Top Contributor
70 reviews 70 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 4, 2015

Once again, I stayed in this hotel. I heard there were some minor change in management team. However, the service still good. I slept in the Deluxe room for two nights and they did not disappoint my expectation. One complaint though, I saw some renovation project going on; it was quite loud in daytime.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Jay T, We appreciate the time you have taken to share your experience staying with us at TripAdvisor and we take this opportunity to thank you once again for choosing JAVA PARAGON Hotel and Residence on your business trip. We are sorry about your inconvenience during your stay with us. At present we are upgrading one of our outlets,... More 

2 reviews
3 of 5 stars Reviewed March 3, 2015

i was stayed at java paragon, my first time but i feel bad. first i try to walk in because i dont have reservation before but reception staff offering me to stay at expensive room because all standard room full booked already. i feel they lie to me because i can booked directly thru online booking at standard room. after... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Anggina P, Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the Room Service issue and or, spoken with the employee in... More 

Jakarta, Indonesia
Top Contributor
51 reviews 51 reviews
13 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed March 3, 2015

I stayed for one night. The room is small but its ok if you are doing business trip. Swimming pool is also good and not so many people. But overall this hotel is quiet enough and has good hospitality.

Review collected in partnership with this hotel

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear pLORAkeph, Thank you for spending your time to give us a straight and detailed feedback. The satisfaction of our guests has highest priority. We make an effort to offer our guests an excellent service at the JAVA PARAGON Hotel. We were overwhelmed and quite honored that you were mentioned our excellent service and good hospitality. All of those compliments... More 

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