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Java Paragon Hotel & Residences

Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
Hotel amenities
Java Paragon Hotel & Residences
Best prices for: 1 room 1 guest
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Ranked #18 of 85 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
Nancy R
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240 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria, Arizona
Top Contributor
75 reviews 75 reviews
34 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed 1 week ago

Thought we booked a decent hotel but we're we surprised. The lobby was nice, staff welcoming but the executive level room left much to be desired. The carpet was tattered, water stained ceiling, no toiletries and worst of all the stained chaise lounge with the accompanying used implement used to cause the stain (let your imagination determine the implement as... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear JohnF023, Thank you for taking the time to comment on your recent stay. We are very glad to see, that you remarked our nice Hotel Lobby and also our corteous and attentive staff. On behalf of the management and staff of Java Paragon Hotel and Residences Surabaya, I would like to personally apologize that we did not meet your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

For the 4th times my family n i stay in this hotel. So far, we really enjoy the room, facilities, n the view to the city. Placed in the west business district of Surabaya, this hotel is only 5-10mins drive to the highway to airport (means 30-45mins to the airport). Surrounded by many kinds of culinary spots and only 5mins... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I visited this hotel a couple months ago for university registration in Surabaya and I felt good to stay even just one night. I'm not sure which type of room I rent but the view outside is not so great. It shows ordinary city view from above because for me the best view outside is only nature.

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Makati, Philippines
Top Contributor
70 reviews 70 reviews
3 hotel reviews
682 helpful votes 682 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 days, according to the pictures in their website, I assumed that their rooms were clean and up to standard. So I booked our rooms for this hotel. We arrived at the hotel past 9pm, The Front Desk clerk first started out to be nice, but when we asked for the conversion from dollar to rupiah,... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Atiyadlc, Thank you for taking your valuable time to write constructive feedback following your recent stay at Java Paragon Hotel Surabaya. You indicated the service inconsistency that was unsatisfactory and fallen short of your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. However, In light of your comments, we have improved our room cleanliness... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Hi, I am staying at the hotel. I booked the hotel for 6 nights because I have business in Surabaya I need to take care. I stay at this hotel from friend's recommendation. I do not think my friend know the real condition of this hotel because she stays in Surabaya and has her own home. First of all, my... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Angelina S, Thank you, for taking the time to share your review and for choosing Java Paragon Hotel during your recent visit to Surabaya. I sincerely apologize that we did not meet your expectations. Especially since the hotel was recommended to you by your friends. We are taking your feedback extremely seriously and will be looking at ways to... More 

Chicago, Illinois
Top Contributor
70 reviews 70 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Once again, I stayed in this hotel. I heard there were some minor change in management team. However, the service still good. I slept in the Deluxe room for two nights and they did not disappoint my expectation. One complaint though, I saw some renovation project going on; it was quite loud in daytime.

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Jay T, We appreciate the time you have taken to share your experience staying with us at TripAdvisor and we take this opportunity to thank you once again for choosing JAVA PARAGON Hotel and Residence on your business trip. We are sorry about your inconvenience during your stay with us. At present we are upgrading one of our outlets,... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

i was stayed at java paragon, my first time but i feel bad. first i try to walk in because i dont have reservation before but reception staff offering me to stay at expensive room because all standard room full booked already. i feel they lie to me because i can booked directly thru online booking at standard room. after... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Anggina P, Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the Room Service issue and or, spoken with the employee in... More 

Jakarta, Indonesia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed for one night. The room is small but its ok if you are doing business trip. Swimming pool is also good and not so many people. But overall this hotel is quiet enough and has good hospitality.

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I'm really amazed to see the way the front desk people handled the check in early around 10 am and received me with nice smile. I was really impressed the way room service and house keeping people extended the service . In room service Spa was really refreshing and comfortable. Overall the stay was very pleasant and enjoyable

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed February 23, 2015

This is my second time stay in same hotel. Location is near to highway, therefore the traffic is not as heavy compare to central area. Check-in and out are very fast and smooth. Internet connections are satisfactory. Only remark is the limit of dinning choices at the coffee lounge. You can have your dinner at the Bar lounge area, not... More 

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