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All 74 Surabaya hotels

Java Paragon Hotel & Residences

4.0 of 5 Hotel   |   Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
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Ranked #14 of 74 Hotels in Surabaya
A recent review
3 of 5 stars reviewed yesterday
Bruce L Melbourne, Australia
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

Overall the hotel was fabulous, it had good quality food, nice dining area, and a nice spacious bathroom in the deluxe suite, which is pretty uncommon in most hotels. However the website and the booking process was quite a disappointment. When i booked for the deluxe suite it did not gave me a choice of either booking the room with... More

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Jakarta, Indonesia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night for business trip there in Sept 2014. Nice hotel. Stayed in 20th floor. The room is spacious, also the bathroom. There is small sofa in the room as well. There are buses to take guests to Ciputra World, quite close to the hotel. Nice breakfast available in the lobby, lots of choices and also there is... More

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed there for a long period and it felt like home, the staff is great and the place beautiful, with a lot of choices of places where to eat and chill out. My favourite places where the citylites bar and the pool.

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Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stay one night. I preferred to have a non smoking room, but due to availability room then I got the smoking room. As soon as I requested, the house keeping came to treat my room. Overall, the room and service are good. The location is near to Ciputra World mall and near my office as well. As I... More

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Senior Contributor
32 reviews 32 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm a regular customer of this hotel. When I visit to Surabaya, I should stay at Java Paragon. Java Paragon located at the Surabaya main street, near a big mall (5 minutes walk, Ciputra World) and near the airport (use the highway toll, about 30 minutes drive). I usualy use the 3 BR Apartemen. because with a good price, I... More

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ars127, Thank you for your comments – we are always keen to impress our guests, and I feel that on this occasion we haven’t done so. In light of your comments, we have improved our maintenance on air conditioning system, hot water, electronics, and bathroom facilities especially in our Apartments unit. We are very grateful and take every constructive... More

Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

Room isn't exactly the best, but it's more than enough in providing a comfortable night's rest. A round of applause must be given though, in recognition of the excellent and sincere level of services by the staff. I would like to express my heartfelt gratitude to the staffs for seeing to the request of special arrangement to surprise my girlfriend.... More

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear kevin y, Thank you for spending your time to give us a straight and detailed feedback. The satisfaction of our guests has highest priority. We make an effort to offer our guests an excellent service at the JAVA PARAGON Hotel. We were overwhelmed and quite honored that you were mentioned our excellent service. All of those compliments are only... More

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

not the best hotel room, but was impressed with the staffs. so heres the long story short. i got a free stay voucher from where i work. lets keep my company a secret, dont wanna lose my spot. hahahaa. i was suppised to stay with my friend coming from semarang, and i had to pick her up. so after i... More

Was this review helpful? Yes 1
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear „sweetlove86“, We appreciate the time you spent posting the positive feedback following your recent visit to JAVA PARAGON Hotel. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door... More

Singapore
1 review
3 of 5 stars Reviewed August 10, 2014

My stay was fine. The chief was good! I suggest that Indian cuisine should be add in the breakfast and menu. Especially the front desk manger Dinesh was very helpful. The front desk should be more commitment when a question has been asked a follow up should be done.

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Ravichandar66, We appreciate the time you have taken to share your experience staying with us at TripAdvisor and we take this opportunity to thank you once again for choosing JAVA PARAGON Hotel and Residence on your business trip. We always appreciate hearing from our guests on improvement opportunities or experiences that they have had at our Hotel, as it... More

1 review
5 of 5 stars Reviewed August 7, 2014 via mobile

Nice hotel,good food rooms are nice for family and business stay.In a single word Verygood. Price is also resonable.the service are good. The hotel is located near a mall so we can go for pirchase to mall with vechle provided by hotel of free cost Mr.Dinesh,Manager of the hotel is given a good service

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear karthikkd, Thank you for so incredibly kind and gracious to mention JAVA PARAGON Hotel is a Good Hotel in your glowing review. As you discovered, we are quite fortunate to have a wonderful staff who are so willing to extend their warmest smile and greetings. We are pleased to read your kind words about our nice room for family... More

Asan, South Korea
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 7, 2014

I stayed for three weeks. The service was good. The hotel manager keeps high standards. I locked my room safe and forgot the password. The problem was quickly and professionally served by Mr. Dinesh Muralidharan. I can recommend the hotel as good value for money.

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Pieter R, Thank you for your kind and warm review the JAVA PARAGON Hotel Surabaya and for sharing your views with other travelers on Trip Advisor. I am glad to read that your stay met all your expectations and that you have notice the JAVA PARAGON Hotel Surabaya is a nice Hotel. Thank you for your great support. Your... More

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Additional Information about Java Paragon Hotel & Residences

Address: Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya

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