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All 81 Surabaya hotels

Java Paragon Hotel & Residences

4.0 of 5 Hotel   |   Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
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Java Paragon Hotel & Residences
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Ranked #18 of 81 Hotels in Surabaya
A recent review
4 of 5 stars reviewed 1 week ago
Craig M Oxford, United Kingdom
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217 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oxford, United Kingdom
Top Contributor
55 reviews 55 reviews
45 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed at the Java Paragon for 3 individual nights over a two week period. The rooms are clean and have the basic requirements, although the second night there was no kettle in the room. The service is very welcoming and the staff go out of their way to make you feel welcome. Breakfast was of a very high... More 

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I came to the hotel paragon Surabaya is for business needs. Incidentally it is just not more than 100 meters from my office. I think this hotel is suitable for the Business traveler like me, simple and its facilities are not too fancy so my budget affordable, its hotel staff friendly, but the restaurant was not making my appetite for... More 

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Singapore, Singapore
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 6, 2014

As normal I will scale review to similar hotel price category. Arrival and check-in was very fluent. I arrived late night and got to check-in at empty counter, so I cannot comment on rush hour service. My wish for the room type was well fulfilled. Separate comment and compliment to the hotel staff. They are smiling, friendly and efficient. Friendliness... More 

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Groningen Province, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 26, 2014

This is a very busy hotel but the staff are still very attentive and efficient. There are only two elevators which can mean a bit of a wait to go up to your room. The room was fine but unfortunately had only a very small window (room 2121). Room service was fast and the food nice and tasty. Breakfast was... More 

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Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 21, 2014

I stayed in this hotel during my business trip in Surabaya. Receptionist say that my room was upgraded to Executive Room so that I could get room in higher floor. I stayed in room 2003. I was surprised, I got a small room, seems that not well maintained, hot AC (the airconditioner was not working well, already asked the technician... More 

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Alkomala, Thank you for taking your valuable time to write constructive feedback following your recent stay at Java Paragon Hotel Surabaya. You indicated the service inconsistency that was unsatisfactory and fallen short of your expectations. Please accept our sincere apologies for the inconvenience you may have experienced. However, In light of your comments, we have improved our maintenance on... More 

Surabaya, Indonesia
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 18, 2014

I stayed for 1 night at Executive Suite Room fro weekend getaway. Check-in process run well and I stayed at room 705. The room was big and had a elegant decoration. There are 2 bathroom, living room, pantry and dining room. It was a big room for 3 person hahaaa. The room facilities were well equipped and complete with SDB,... More 

Was this review helpful? Yes 1
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear genie_jennie, Greetings from Java Paragon Hotel and Residences Surabaya! Thank you very much for taking your precious time in sharing few personals opinion about your stay with us at JAVA PARAGON Hotel Surabaya. We would like to thank you for the compliments you had on our spacious and elegantly decorated Executive Suite room with its room facilities such as... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 12, 2014

We stayed in this hotel as our relatives have pre-booked this hotel for the whole family who came for a wedding event. The check-in was smooth as our names have been registered. The room was pretty standard, with double bed and standard bathroom. Unfortunately there was no bathtub, only a shower room. The view from the room was better than... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ANJ002, Thank you for your kind and warm review the JAVA PARAGON Hotel Surabaya and for sharing your views with other travelers on TripAdvisor. I am glad to read that your stay during your relative Wedding Event met all your expectations We are very much overwhelmed to read that you were appreciate our smooth express check-in, our great room... More 

Virginia Beach, Virginia
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 9, 2014

Recently stayed in this hotel with an associate for two nights on business. Booked two rooms but the front desk upgraded us to a 3 BR residence which was very nice. Hotel is well located, has a nice gym/pool, is clean and staff attentive. Very nice roof top restaurant/bar City Lights which was a breath of fresh air after 30+... More 

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YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Cboy57" Thank you for so incredibly kind and gracious to mention your experience to have a "Good Stay in Surabaya" at Java Paragon Hotel in your glowing review. We are glad to read that on your recent stay with us, every single things were completely met all of your expectations. We are also very much overwhelmed to read that... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2014

This hotel is big and great service , have a nice buffet breakfast and yes near paragon mall and have shuttle to mall, really enjoyed my stay in here , not too far from hotel you can find a snack place khas surabaya, its really near, and you can go around surabaya by taxi, ask the staff to get taxi,... More 

Was this review helpful? Yes
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear "Nadita A" We would like to express our gratitude for your kind review toward our hotel. It is great to know how our services and facilities could indulge you during your stay with us. We are also happy that you appreciate our nice, comfort, and spacious room, and of course our strategic location that only a walking distance to... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 28, 2014

The hotel is kind of old, but its well maintained. So its still a great hotel to stay. Friendly and very helpfull staff, variety of breakfast is good. Reasonable price. Close by to the ciputra world mall and lenmarc mall, where my kids can play at the biggest indoor playground at chipmunks lenmarc.

Was this review helpful? Yes
YUSUF A, e - Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear Sylvia8282, Thank you very much for taking your precious time in sharing few personals opinion about your stay with us at JAVA PARAGON Hotel Surabaya. As being a city hotel with all shopping surrounding, JAVA PARAGON Hotel Surabaya is well maintained to be the perfect choice for any types of traveler, as it close to the airport and a... More 

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Additional Information about Java Paragon Hotel & Residences

Address: Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya
Hotel Style:
#11 Luxury Hotel in Surabaya
#12 Business Hotel in Surabaya
#13 Spa Hotel in Surabaya

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