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All 74 Surabaya hotels

Java Paragon Hotel & Residences

4.0 of 5 Hotel   |   Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
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Ranked #15 of 74 hotels in Surabaya
A recent review
3 of 5 stars reviewed yesterday
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182 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Senior Contributor
28 reviews 28 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'm a regular customer of this hotel. When I visit to Surabaya, I should stay at Java Paragon. Java Paragon located at the Surabaya main street, near a big mall (5 minutes walk, Ciputra World) and near the airport (use the highway toll, about 30 minutes drive). I usualy use the 3 BR Apartemen. because with a good price, I... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 6 days ago NEW

Room isn't exactly the best, but it's more than enough in providing a comfortable night's rest. A round of applause must be given though, in recognition of the excellent and sincere level of services by the staff. I would like to express my heartfelt gratitude to the staffs for seeing to the request of special arrangement to surprise my girlfriend.... More

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3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

not the best hotel room, but was impressed with the staffs. so heres the long story short. i got a free stay voucher from where i work. lets keep my company a secret, dont wanna lose my spot. hahahaa. i was suppised to stay with my friend coming from semarang, and i had to pick her up. so after i... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 3 weeks ago

My stay was fine. The chief was good! I suggest that Indian cuisine should be add in the breakfast and menu. Especially the front desk manger Dinesh was very helpful. The front desk should be more commitment when a question has been asked a follow up should be done.

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel,good food rooms are nice for family and business stay.In a single word Verygood. Price is also resonable.the service are good. The hotel is located near a mall so we can go for pirchase to mall with vechle provided by hotel of free cost Mr.Dinesh,Manager of the hotel is given a good service

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Asan, South Korea
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed for three weeks. The service was good. The hotel manager keeps high standards. I locked my room safe and forgot the password. The problem was quickly and professionally served by Mr. Dinesh Muralidharan. I can recommend the hotel as good value for money.

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 14, 2014

The room is spacious, the breakfast is normal. The location is great, its very near to mall, easy access from highways. The service was considered below average for the rating of the hotels. the respond is slow.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Jakarta, Indonesia
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 9, 2014

Good location, great food, and reasonable price. The room was nice but missing some details that compromise the comfortability. There was no plug near the bed. Water from the shower was uncontained. Untight curtain that makes morning light streams in.

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YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ArsiSubandoro, Thank you for spending your time to give us a straight and detailed feedback. It is our aim to offer our guests a entirely satisfactory service at the Java Paragon Hotel Surabaya. We truly apologize for the inconvenience you had with some of the missing details which only leads to an uncomfortable stay you had with us. We... More

1 review
5 of 5 stars Reviewed July 8, 2014 via mobile

This is the best place to had a family holiday! The rooms are spacious. If you want to stay in the apartement, java paragon offers a good place to stay with a best deal. The hotel is located in strategic area like mall, culiner center, and also for gifts. The transportation is also easy to find.

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Mathius D", We would like to express our gratitude for your kind review toward Java Paragon Hotel Surabaya. It is great to know how our services and facilities could indulge you and all of your family member during your stay with us. We are also very much overwhelmed to read that you and all of your big family members... More

1 review
3 of 5 stars Reviewed July 4, 2014

I have been stayed in this hotel for few days so far. The room is OK, the food is OK ... Talking about service, it was surprising good sometimes but some small things can make you feel unhappy. It appeared that the staffs have trained to serve well but I feel how they behave seems to be "programmed" but not... More

Was this review helpful? Yes
YUSUF A, e-Commerce Manager at Java Paragon Hotel & Residences, responded to this review

Dear ,,Kaon Z", Thank you for spending your time to review our property and give us a straight and detailed feedback. We truly value the opinions of our customers and we apologize that we did not meet your expectations with the experience you had during your check-in process and also customer handling procedure which was not in accordance with a... More

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Additional Information about Java Paragon Hotel & Residences

Address: Jl. Mayjend. Sungkano 101-103, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya

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Dining (5)
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Hotel & grounds (4)
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Other (33)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#9 Luxury Hotel in Surabaya #10 Business Hotel in Surabaya #11 Spa Hotel in Surabaya
Hotel Class
Official Description (provided by the hotel)
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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