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Novotel Solo

#5 of 52 Hotels in Solo
Certificate of Excellence
Jl. Slamet Riyadi 272, Solo 57131, Indonesia
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Novotel Solo
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At a glance

75%
Positive reviews?
KEY AMENITIES
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Parking
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Novotel Solo
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    361 Reviews from our TripAdvisor Community

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    Traveler rating
      85
      184
      74
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    131
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    95
    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (32)
    Date | Rating
    • English first
    • French first
    • German first
    • Indonesian first
    • Italian first
    • Japanese first
    • Spanish first
    • Any
    English first
    • All months
      (361)
    • Mar-May only
      (99)
    • Jun-Aug only
      (101)
    • Sep-Nov only
      (75)
    • Dec-Feb only
      (86)
    All months
    Jakarta
    Level Contributor
    13 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    1 of 5 stars Reviewed 1 week ago

    I stayed in this hotel with my family, booked 7 rooms including a suite room. Arrived around 2.15 PM just the right time to check in..... I thought. Found out that they gave me 2 rooms. I repeat 2 rooms of the 7 rooms I booked. They said because the rest of the rooms were not ready. Reason, the previous... More 

    Was this review helpful? Yes 1
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Looooooks, We appreciate your time in writing this review, and thank you for your comments. Your comments are very valuable to ourselves, and we are committed to improvement. I have taken your feedback regarding check in courtessy and room readiness seriously and forwarded it to our team to make an immediate improvement. Looooooks, whilst we do strive to provide... More 

    Level Contributor
    14 reviews
    4 hotel reviews
    4 of 5 stars Reviewed 3 weeks ago

    Novotel Solo is very comfortable hotel with good and clean room, tasty food, and helpful staff. I have been there for 3 days on business trip and the location is premium. The pool looks shared with Ibis, but it's not a problem anyway. Very recommended.

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Herdito Sandi P, Thank you for your review, and it was our pleasure to have you stay with us I am thrilled to hear that you had such a fantastic time with us and all the elements of your stay have met your requirements. I will share your comments with my entire team; I am sure this will motivate... More 

    Jakarta, Indonesia
    Level Contributor
    36 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    Spent a night in June. It's a solid hotel, but needs better upkeep. The bathroom fixtures including shower need repair or upgrade. Hallway carpets near lifts are in dire need of a change. On a plus side, the staff got me a coffee to go while I checked out and highlighted the specific repair issues to the manager. The bar... More 

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Charles H, We are so glad to hear that the service level of our team and the bar atmosphere has contributed to your satisfaction. Unfortunately, it seems that we did not meet all your expectations. I have taken your feedback regarding the bathroom and shower condition seriously and forwarded it to our Director of Engineering to make an immediate... More 

    Taipei, Taiwan
    Level Contributor
    92 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 48 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    Enjoyed my 4 nights there very much. The service and the staff are great, very warm and personnel. The breakfast is good and the buffet dinner is great and cheep. I went to the hotel bar 3 times, it was wonderful. Live band was good. Drinks are super expensive but well made. I enjoyed my stay there , I would... More 

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Adityo M Thank you for your review, and it was our pleasure to have you stay with us. A 5/5 rating on Tripadvisor is a huge compliment for us. I am delighted you felt the staff looked after you very well and they were always warm and friendly. I will share your comments with my entire team; I am... More 

    Johannesburg, South Africa
    Level Contributor
    29 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 62 helpful votes
    2 of 5 stars Reviewed June 28, 2015

    Don’t get fooled by the super focussed, light filled photographs of the property. The reality is 10 times duller. It is a very old property, 17 years or older. The front office seems to be customer friendly and full of smiles but thats where it ends especially, Putri at the front office. We were upgraded to a family room but... More 

    Was this review helpful? Yes 1
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear ReddyR312578, Thank you for taking the time to post your review, and I am deeply sorry that you did not enjoyed your stay with us in Solo. I personally take all feedback very seriously, and I have investigated your comments. Whilst we were pleased to upgrade you as requested upon check from a previous noisy negative experience in a... More 

    jakarta
    1 review
    4 of 5 stars Reviewed June 15, 2015

    I stayed in Novotel for 2 nights with my parent and sister. This is my first time i booked online in Accor site. (Previous i usually booked from travel site such as agoda). So, little afraid...but everything is fine. The staff are so friendly, nice room with nice view. And I really like the breakfast buffet. Overall is okay.

    Review collected in partnership with Novotel Hotels

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Asriabbas, Thank you for staying with us in Solo, and we are very pleased to provide you the best offers via our Accor website. We very much appreciate your review, and we hope to welcome you back again soon. My staff and I are waiting to welcome you soon. Brian Townsend General Manager Novotel Solo More 

    Jakarta
    Level Contributor
    10 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    4 of 5 stars Reviewed June 12, 2015

    The location is good, the service also really good. Even though the hotel is quite old but it is clean, tidy, and professional. The food also good. You can have traditional food during breakfast and you can have international food on room service. As my son doesnt like traditional food, we ordered pizza during our stay and the price was... More 

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Nina V, Thank you for taking the time to review our hotel, and it was a pleasure to have you stay with us. I am delighted that you enjoyed not only our hotel, but Solo as a city. We have extensive traditional culinary and shopping available; we hope to welcome you back again soon. I will share your feedback... More 

    Kunming, China
    Level Contributor
    416 reviews
    118 hotel reviews
    common_n_hotel_reviews_1bd8 287 helpful votes
    4 of 5 stars Reviewed June 10, 2015

    Front desk staff were helpful with touring information and arrangements. They gave me a small map and directed me to a very good restaurant that would have otherwise been difficult to find. My room was on the club floor. Clean and comfortable, but far from lavish. Was favorably impressed with the breakfast buffet. It provided an excellent selection of Indonesian... More 

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear ZhongguoKM, Thank you for your review, and it is wonderful to receive your comments and feedback. I have a wonderful team, and very pleased that we were able to assist you locally with information and culinary choices; I do hope you were able to take advantage of our Central City location, so explore some of the wonderful Batik and... More 

    Jakarta, Indonesia
    Level Contributor
    89 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 26 helpful votes
    4 of 5 stars Reviewed May 22, 2015

    The location is in city area so it was easy for me to go to Kauman to buy Batik by becak (rickshaw). The various of food is average & the taste for traditional food were good. The hotel room & corridor were good. The receptionist & officer were good. Unfortunately wifi was not accessible.

    Was this review helpful? Yes
    Novotel_Solo, General Manager at Novotel Solo, responded to this review

    Dear Evawaty, I sincerely thank you for taking the time to post your review, and it was a pleasure to have you stay with us. I am delighted you were able to take advantage of our Central City location, and support the local Batik traders with your shopping. Solo has some of the best Batik's in Central Java, complemented by... More 

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