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Novotel Semarang

5.0 of 5 Jalan Pemuda 123, Semarang 50132, Indonesia
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Novotel Semarang
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Novotel Semarang
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404 reviews from our community

Traveler rating
    72
    223
    71
    26
    12
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124
49
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152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (404)
  • Mar-May only
    (81)
  • Jun-Aug only
    (101)
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    (117)
  • Dec-Feb only
    (105)
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Jakarta, Indonesia
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel has premium location and the price is whorted. however..some note for the hotel: - the room is dark, the light is not bright enough - baby day care in lobby floor near to the elevator make gusts smell the pee. but offeral i satisfied with my visit to Semarang

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Meera_mel, It is always a pleasure to receive positive and constructive comments and learn that you have thoroughly enjoyed your stay with us. Even so, my sincere apology to hear that you found our room lighting did not meet your expectation. We are doing luminance test in all rooms at the moment in order to find the right intensity... More 

Ottawa, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

I came here on a trip for work. With a hotel brand of this standard, I at least expect reliable internet access. It's incredibly annoying to work while the internet access you receive in your room in constantly dying in and out. As well, I had to call housekeeping several times to deal with issues in the washroom. I would... More 

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Jakarta, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Coming to this hotel few weeks ago, was greeted by a friendly & helpful security officer, although less reactive. Because the parking lot is full, after I asked where I should park, he invited me to park my car in the lobby drop off. Reception lady was also friendly, always smiling and communicative so that we get a suite that... More 

Was this review helpful? Yes
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Tony H, Thank you for taking the time to review our hotel. It is always a pleasure to read positive guest feedback, your review has been shared with our team to help motivate them in the future. Wishing you a pleasant day ahead. Sincerely, David Lane General Manager More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

one of the reasons for choosing to stay at Novotel Semarang in New Year's Eve is because the hotel is located in the city center, the overall service provided by the Novotel Semarang during my stay there very well. existing facilities are less satisfactory, amenities available at room less complete when compared to others novotel in Indonesia and conditions bathtube... More 

Review collected in partnership with this hotel

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GManagerNOV, General Manager at Novotel Semarang, responded to this review

dear MarioLesiangi, Thank you for giving a time to tell us about your experience in Novotel Semarang. My apology that your experience during your stay did not meet your expectations, especially regarding bathroom cleanliness. I am pleased to inform you that we have started a project to improve the quality of the room including our bathroom so that we can... More 

Senior Contributor
22 reviews 22 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The booking for this hotel was made two days before arrival including a request for connected rooms. We arrived around 17.00, 3 hours after official check in time. Connected rooms were not available, I can understand this but when I asked why the hotel did not inform me so I could have cancelled the booking the answer was simply 'don't... More 

Was this review helpful? Yes
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Jitze B, Mr. Please accept our apologies for all inconveniences during your stay at Novotel Semarang. We have to admit that we have failed in providing a standard service for you and your family. We realize that your current image of our hotel is ‘tainted’ by these incidents and we sincerely hope that we have another chance to make... More 

Jakarta
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Novotel Semarang located near the place call Simpang Lima in Semarang (walking distance) also cross over with famous mall - Paragon. The staff are very nice, helpful and quick response. The room also quite nice and clean. The breakfast also have variety foods, combine traditional and western food. You'll love to stay in this hotel. Thank you.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Clifford M, Mr. Thank you for choosing Novotel Semarang and taking the time to convey your feedback with us. It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming... More 

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've been Accor member for several years and had tried many hotels managed by Accor. I feel Novotel Semarang fall below any other Novotel I've tried. Lobby was nice, staffs were wonderful and the room was spacious. However the hotel feels a bit shabby. The aisle to the room a bit smelly, not too obvious but it was not fresh.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Adij76 It is always a pleasure to receive positive and constructive comments and learn that you have thoroughly enjoyed your stay with us. Even so, my sincere apology to hear that you found our room did not meet your expectation. Also when you find our breakfast was not up to standard. Please rest assured that our Chef is working... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

4 days 3 Nights in Semarang was not enough but it was started my day with Ms Tiara warm hospitality once i'm checked in. Pro this hotel, excellent location. Great staffs with great smile. The hotel is allowed my local friend to check in first eventhough i only reach hotel in the eveni g. Fast feedback on my complaints from... More 

Was this review helpful? Yes 1
GManagerNOV, General Manager at Novotel Semarang, responded to this review

Dear Eddie1309 Thank you for choosing Novotel Semarang and taking the time to convey your feedback with us. It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back... More 

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Additional Information about Novotel Semarang

Address: Jalan Pemuda 123, Semarang 50132, Indonesia
Phone Number:
Location: Indonesia > Java > Central Java > Semarang
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Semarang 5*
Number of rooms: 174
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Also Known As:
Novotel Semarang Hotel Semarang
Semarang Novotel
Hotel Style:
#3 Luxury Hotel in Semarang
#4 Business Hotel in Semarang

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