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Crowne Plaza Semarang

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Jl Pemuda 118, Semarang 50123, Indonesia
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Crowne Plaza Semarang
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Crowne Plaza Semarang
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353 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I have stayed here 3 times now in the last 6 months and I must say the customer service gets better each time - From the front desk to the breakfast area. Special thanks to Mr Sushant, the front desk manager for taking time to talk to me and to get feedback about my stay. It clearly shows that they... More 

Was this review helpful? Yes
Malaysia
1 review
5 of 5 stars Reviewed 5 days ago NEW

It is late posted review. I've been stay at crowne plaza on may. I was travel with my wife and she is disability person. upon check in we request room near with elevator but we don't get that room due to fully book on that time. than one of the manager meet us, his name is KRISS. he was so... More 

Was this review helpful? Yes
CrownePlazaSemarang, Director of Sales at Crowne Plaza Semarang, responded to this review

Dear Robi R from Malaysia, Thank you for choosing Crowne Plaza Semarang for your stay recently and taking the time to share your experience in TripAdvisor. We are delighted to learn that you had an enjoyable stay with us and especially with our room facilities as well as services provided by our colleague, Kris. Surely this comment will motivate all... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 2 days, and all I remember about this hotel is awesomeeeee. the room, food, staff, place, and anything was totally awesome. I'd love to come back. I used to make a long review for hotel I stayed in but, this hotel was so incredible all i can say is AWESOME. They have big, comfy room with... More 

Was this review helpful? Yes
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Ms Zahro F, Thank you for choosing Crowne Plaza Semarang as a place to stay in Semarang. We are happy to learn that you enjoyed our facilities, location as well as services ​provided by our colleagues Surely, this comment will motivate all of us to work best in our industry. We look forward to welcoming you back in the... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

When i stop by semarang,i stayed Gumaya hotel.This time i stayed 2 night 3 days at Crown hotel.The room ,swiming pool and gym is ok.The restaurant is average as like another hotel in Semarang means so so. It's good to stop by Starbucks coffee shop and some store in there.Overall.okay

Was this review helpful? Yes
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Mr. Simon P, Thank you for choosing Crowne Plaza Semarang and taking your time to review our hotel. We are happy to learn that you had an enjoyable stay with us. We noted that our restaurants could do better and we are having collaboration with Celebrity Chefs, both in All Day Dining and Chinese Restaurant . We hope that... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed for one night, and it's so worth the money. The rate is quite cheaper compared to crowne plaza chain hotel average room rate. It's below 800 for a five star hotel. We're very pleased with the room design, especially with the very sexy bathroom. The sliding partition is such a great inspiration

Was this review helpful? Yes
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Mr Bapao22, Thank you for sharing your experience during your stay in Crowne Plaza Semarang. We are happy to learn that you enjoyed your stay with us. We are looking forward to welcoming you back whenever you stop by in Semarang. Best Regards Angelina Josephine Asst Marketing Communication Manager More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Good hotel with good location, the staffs are very helpful. Many varian of breakfast, my kid enjoy them so much and having fun at the pool. We will stay at Crown Plaza Hotel if next time we visit Semarang.

Was this review helpful? Yes
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Ms Maria L, Thank you for always choosing Crowne Plaza Semarang for your place to stay in Semarang. We are delighted to learn that you enjoyed your stay as well as our services. We look forward to welcoming you back in the near future. Warm Regards, Angelina Josephine Asst Marketing Communication Manager More 

Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Last week was my third stay withing three years in this Hotel. I always stay there while I am for business in Semarang. I agree with the previous writers about the Crown Plaza beeing the best hotel in Semarang BUT only because there is no other choice. I had a room on the 11th floor and while the bathroom was... More 

Was this review helpful? Yes 2
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear M_a_r_a_964 from Zurich, Switzerland, Thank you for choosing Crowne Plaza Semarang for your place to stay in Semarang. We are happy to learn that you had an enjoyable stay with us. We thank you for the note of our area for improvement on cleanliness and also the breakfast variety. These will be part of our continuous improvement for our... More 

Jakarta, Jakarta Raya, Indonesia
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've reserved for two rooms connecting by IHG website about two or three weeks before my arrival. This reservation has been confirmed by woman staff by phone and everything goin well. Front office staff at that time only one and its 10.30 o'clock at night. Staff name is putri, has quite quick response for processing my room. But when i... More 

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CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Ms.Nita Y from Jakarta, Thank you for taking the time to express your thoughts and concerns. We are very disappointed to hear about your experience on your recent stay. We have also noted your concerns on a few issues that you had during your stay Please be rest assured that it will be our continued endeavor to improve services.... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is definitely the best hotel in Semarang. The location is great, right in the center of everything and connected to a shopping mall. The building is nice but could use a better carpet cleaning because we saw many spots on the carpet floor. Looks dirty. We stayed 3 nights at the executive suite. The suite was a good... More 

Was this review helpful? Yes 1
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Mr Adam A, Thank you for choosing Crowne Plaza Semarang for your place to stay in Semarang. We are happy to learn that you had an enjoyable stay with us. We thank you for the note of our area for improvement on cleanliness and also the breakfast variety. These will be part of our continuous improvement for our hotel.... More 

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The bed in this hotel is probably the most luxurious and comfortable that I can remember. This is the second time that I have stayed here and it has not let me down. It is attached to a shopping center so I could go and get some things that I had forgotten to pack - very convenient! The restaurant was... More 

Was this review helpful? Yes 2
CrownePlazaSemarang, Public Relations Manager at Crowne Plaza Semarang, responded to this review

Dear Ms AnneC720 from Melbourne, Thank you for choosing Crowne Plaza Semarang and sharing your experience at Trip Advisor, We are happy to learn that you had an enjoyable stay with us especially with our location, room facility and food quality at our restaurants. Surely your comment will motivate all of us to always give the best service to all... More 

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