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All 40 Malang hotels

The Grand Palace Hotel Malang

3.0 of 5 Hotel   |   Jl. Ade Irma Suryani 23, Malang 65117, Indonesia
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27%
Ranked #25 of 40 hotels in Malang
A recent review
3 of 5 stars Reviewed January 9, 2014
Danaprawira Jakarta, Indonesia
  • Overview
  • Reviews (19)
  • Photos (46)
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19 people have reviewed this hotel

Traveler rating
    2
    3
    8
    2
    4
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4
7
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 9, 2014

I was staying at this Hotel with my colleagues during office outing. We booked 4 rooms at that time. At first I felt I was entering a grandeur hotel. So many ornaments and sculptures. Welcome drinks were served pretty fast and pretty refreshing too. A very good first impressions. Unfortunately the room was dull as it has no windows and... More

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Indonesia
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 8, 2014

The hotel is not as cool as the photos in the website. The exterior design are nice but seemed to be not well maintain. The room interior looked old and have humid smell which is quite annoying. Staying there for 2 nights, got the room on the ground. The breakfast spread is average.

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Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 19, 2013

nice and good value hotel at Malang, East Java Indonesia. You should have to try this hotel when you visit Malang city. Good staff, fair food, and good room. You can go to downtown easily with becak, I advice you to ask the hotel staff about the price before you use becak.

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Cambridge
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed July 22, 2013 via mobile

The most incompetent hotel I have ever stayed. All the grand ornaments and deco are nonsense. The room is tiny with the worst smell. The bog is actually in the shower cubicle. Because of where the bog is the toilet paper is situated 5 feet from bog (one have to remember the toilet paper before you sit on it). Spend... More

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Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 10, 2013

It's a hotel with a very Renaissance feeling. Even the sink and closet looks like custom made. We stayed in Executive room on the first floor and got a nice view to the garden and fish pond from our balcony. Too bad that the room is not very big, but since I just traveled with my husband, it's okay. But... More

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Surabaya, Indonesia
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

I stayed at the Grand Palace Hotel for one night with my partner. We stayed in an Executive suite. The room was not particularly large however it was very nicely decorated and very clean and comfortable. The whole hotel is based on a Romanesque theme with columns and other decorative features but done in a classy way. It's a quality... More

Was this review helpful? Yes 1
usa
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 21, 2013

A few weeks after my first review, one of the hotel staff contacted me to apologize and offer a complimentary hotel room. It was very nice of them and I did not expect that , and I appreciated that :) In the hotel, the manager welcomed us during our breakfast and he kindly apologized again in person. He was such... More

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Surabaya, Jawa Timur, Indonesia
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 4, 2013

This hotel is very poor... I stayed for 3 nights and won't come back again in the future. Room was small and bathroom was soo stink and small. Me and my partner was very disappointed as we didn't expect that bad. Hot shower has no button to press more. Breakfast also was very standard, not many variety. Room Service took... More

Was this review helpful? Yes 2
usa
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed July 22, 2012

Stayed there for 1 night for 2 rooms after viewing their rooms on their website. Let me describe it in a simple way: Pos: 1. the garden 2. Friendly staff Neg: 1. As soon as we entered the rooms, the smell was so strong. At first we could not tell what it was. But then the smell in the 2nd... More

Was this review helpful? Yes 3
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review

Dear Guest, Thank you very much for having spent some time with us at Grand Palace Hotel Malang. We also thank you for your inputs mentioned above,We do apologies and we have taken care of them immediately to make sure that everything goes to perfection. We have identified the smell was from the wash basin have fixed them immediately. About... More

Washington DC
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 27, 2012

The lobby, the garden and the rooms have a grand faux classical appearance; the breakfast was good, the internet connection was excellent. It is in a central location, very close to what is known as kampung Arab 'Arab village,' and there are some interesting restaurants nearby. Easy walk to the alun-alun. The staff is amazingly clueless and poorly trained. I... More

Was this review helpful? Yes 1
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review

Dear Jokely, Thank you for your feed back regarding our hotel, I am certainly disappointed that you missed your train. On behalf of the Management I do apologize for this miss arranged, I will be sure to raise your experience with our entire service team as a training exercise. Very pleased that you were enjoyed our hotel breakfast, internet connection... More

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Additional Information about The Grand Palace Hotel Malang

Address: Jl. Ade Irma Suryani 23, Malang 65117, Indonesia
Location: Indonesia > Java > East Java > Malang
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Grand Palace Hotel Malang 3*
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46 photos of this hotel

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Hotel & grounds (25)
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style
#9 Spa Hotel in Malang
Hotel Class
Official Description (provided by the hotel)
An Executive classic hotel combined with eastern and western atmosphere style it is located in the heart of Malang Town, East java IndonesiaConsist of 57 rooms, superior, deluxe, Executive and Presidental Suite, with LCD TC and Free WIFI.Fully equipped with 3 meeting rooms and The Traditional Spa. ... more   less 
Number of rooms
57

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