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The Grand Palace Hotel Malang

Jl. Ade Irma Suryani 23, Malang 65117, Indonesia
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The Grand Palace Hotel Malang
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The Grand Palace Hotel Malang
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23 reviews from our community

Traveler rating
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    10
    2
    4
See reviews for
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denpasar, Bali, Indonesia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed October 14, 2014

Stay here for 2 night with family. The hotel is old and considered cheap. The room size averagely bigger than the newer hotel with same price level. But you have to deal with old furniture. Anyway the sculpture and ornaments are quite fun =D I got problem in my room, something wrong with the ceiling. It always pouring dust on... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 9, 2014

I was staying at this Hotel with my colleagues during office outing. We booked 4 rooms at that time. At first I felt I was entering a grandeur hotel. So many ornaments and sculptures. Welcome drinks were served pretty fast and pretty refreshing too. A very good first impressions. Unfortunately the room was dull as it has no windows and... More 

Was this review helpful? Yes 1
Indonesia
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 8, 2014

The hotel is not as cool as the photos in the website. The exterior design are nice but seemed to be not well maintain. The room interior looked old and have humid smell which is quite annoying. Staying there for 2 nights, got the room on the ground. The breakfast spread is average.

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Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
27 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 19, 2013

nice and good value hotel at Malang, East Java Indonesia. You should have to try this hotel when you visit Malang city. Good staff, fair food, and good room. You can go to downtown easily with becak, I advice you to ask the hotel staff about the price before you use becak.

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Cambridge
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 22, 2013

The most incompetent hotel I have ever stayed. All the grand ornaments and deco are nonsense. The room is tiny with the worst smell. The bog is actually in the shower cubicle. Because of where the bog is the toilet paper is situated 5 feet from bog (one have to remember the toilet paper before you sit on it). Spend... More 

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Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 10, 2013

It's a hotel with a very Renaissance feeling. Even the sink and closet looks like custom made. We stayed in Executive room on the first floor and got a nice view to the garden and fish pond from our balcony. Too bad that the room is not very big, but since I just traveled with my husband, it's okay. But... More 

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Surabaya, Indonesia
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

I stayed at the Grand Palace Hotel for one night with my partner. We stayed in an Executive suite. The room was not particularly large however it was very nicely decorated and very clean and comfortable. The whole hotel is based on a Romanesque theme with columns and other decorative features but done in a classy way. It's a quality... More 

Was this review helpful? Yes 1
usa
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 21, 2013

A few weeks after my first review, one of the hotel staff contacted me to apologize and offer a complimentary hotel room. It was very nice of them and I did not expect that , and I appreciated that :) In the hotel, the manager welcomed us during our breakfast and he kindly apologized again in person. He was such... More 

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Surabaya, Jawa Timur, Indonesia
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 4, 2013

This hotel is very poor... I stayed for 3 nights and won't come back again in the future. Room was small and bathroom was soo stink and small. Me and my partner was very disappointed as we didn't expect that bad. Hot shower has no button to press more. Breakfast also was very standard, not many variety. Room Service took... More 

Was this review helpful? Yes 5
usa
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 22, 2012

Stayed there for 1 night for 2 rooms after viewing their rooms on their website. Let me describe it in a simple way: Pos: 1. the garden 2. Friendly staff Neg: 1. As soon as we entered the rooms, the smell was so strong. At first we could not tell what it was. But then the smell in the 2nd... More 

Was this review helpful? Yes 6
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review

Dear Guest, Thank you very much for having spent some time with us at Grand Palace Hotel Malang. We also thank you for your inputs mentioned above,We do apologies and we have taken care of them immediately to make sure that everything goes to perfection. We have identified the smell was from the wash basin have fixed them immediately. About... More 

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