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Grand Aquila Hotel Bandung

Jalan Dr. Djunjunan 116, Bandung 40173, Indonesia
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1 room 1 adult
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Grand Aquila Hotel Bandung
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47 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 18, 2015 via mobile

Bad experience with spa and f&b services... booked the spa at 3pm and told to return at 6pm, after saying that I have booking, counter said only one therapist, can only do one at a time. There is no proper spa centre, using a hotel room at 2nd floor. Deceived by the nice write up on website. Banner outside advertise... More 

Helpful?
1 Thank janicet637
GAManagement, Manajer at Grand Aquila Hotel Bandung, responded to this review

Dear janicet637, We have investigated your matter and we found out that: 1. You were 15 minutes late for your spa appointment. You were not informed enough to let us know that you would be late. We have other customer ready to be treated, so we regret that we decided to cancel your appointment. 2. We were very crowded at... More 

Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 10, 2015 via mobile

Old decor, poor cleaning, breakfast is not that great. For the price is ok but I still prefer to have pay a little more and get a better hotel. Staff is friendly though. Water in bathroom gets super hot all of sudden pls take care if u r staying here.

Helpful?
Thank sbgemstw
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 17, 2014 via mobile

It was high season and I was not able to get into other hotel. Ended up in Aquila which I found more expensive than others. Room is good. Old stylish. With bath tub. Food is good. I was quite happy until I came to the pool. I was not allowed to enter the area because I was wearing slippers. Maybe... More 

Helpful?
Thank Caroline M
GAManagement, Manager at Grand Aquila Hotel Bandung, responded to this review

Dear Caroline M, Thank you for staying with us at Grand Aquila Bandung and for taking the time to share your experience. Your feedback is highly appreciated. Our slippers are designed and provided only for use in the convenience of our room. We regreted that you did not see nor care our information provided in your room and inside the... More 

Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed April 23, 2014 via mobile

Today I checked in to this hotel. Have some trouble in the room, because of the machine under the room, the work area in the room feels like an earthquake, shaking all the time. When I called receptionist, he said this hotel doesnt have customer care, I requested an upgrade, he said it can not be done. And then he... More 

Helpful?
Thank andreasgultom
GAManagement, Manager at Grand Aquila Hotel Bandung, responded to this review

We are currently under renovation and we have put a notice board on every floor, we are sorry for any inconvenience caused from our renovation. We regret that you missed it. However, we cannot upgrade your room because it would violate your Group Event Agreement. We have spoke with your committee about this matter and they understand. Our personnel have... More 

Travelers are raving about these Bandung hotels

Semarang, Indonesia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 29, 2014 via mobile

Very traditional hotel with traditional interior. The hotel is consider quite clean. Breakfast is consider very simple for 5 stars hotel. The only drawback is its location where most of the time the street in front of it always traffic jammed.

Helpful?
Thank taste88
Yokohama, Japan
Level Contributor
244 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed March 19, 2014

Central located in a busy street. The staff is very good but the hotel is old, the toilet is also old fashioned and had some mold signs on corners and between tiles. Simple amenities but missing a drier and no iron/ iron board to borrow to rooms. The breakfast is simple, it has local food, fruits and bread, juices.I had... More 

Helpful?
Thank williefil13
Jakarta, Indonesia
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 9, 2014

The hotel is old but the location is very good. it's just 500 meters away from the exit free-way and a shopping mall is nearby. The room is clean as well as the bath room. The carpet in the room is old, smelly and dusty.

Helpful?
1 Thank anneluntungan
GrandAquila, Manager at Grand Aquila Hotel Bandung, responded to this review

Thank you for your suggestion. We are still on progress with our renovation. Hopefully it would surprised you on your next stay. As always, Quality Service is Our Commitment :) More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed December 24, 2013

This is my first time stay in this hotel. They offered me package with buffet dinner for Christmas Eve. I arrived quite late and I thought the dinner is over but it's not! I love the buffet dinner, foods are delicious and they also have special drinks at the dinner. Too bad I can't eat much, I haven't got the... More 

Helpful?
Thank Gonponkuro
GrandAquila, Manager at Grand Aquila Hotel Bandung, responded to this review

Thank you for your continued patronage to the Grand Aquila, Bandung. As always, our team looks forward to making your experience memorable. More 

Bandung, Indonesia
1 review
5 of 5 stars Reviewed December 12, 2013

I get perfect service while staying here, the staff were friendly, comfortable guest room, convenient location, this hotel is perfect. I would stay here again I regret not use the fitness center, because the beds were very comfortable makes me not want to wake up

Helpful?
Thank v1d32
GrandAquila, Manager at Grand Aquila Hotel Bandung, responded to this review

Thank you for your continued patronage to the Grand Aquila, Bandung. More 

Bali, Indonesia
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed October 18, 2013

I was booked into the Grand Aquila for a work conference, and was a bit dismayed by the bad reviews here. It's not that bad! BUT it is an older hotel (18 years), and has a number of weak points as a result -- my main complaints were an absence of power points for laptop, mobile phones, iPod, etc., and... More 

Helpful?
Thank indonesia80571
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