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Novotel Bandung

#20 of 179 Hotels in Bandung
Certificate of Excellence
Hotel website
Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
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Novotel Bandung
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764 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed 1 week ago

Undoubtedly, the worst Novotel ever that we have stayed in. The location is so, so and the rooms are just about ok. It fails on every other count. The internet is so slow that for a moment I felt that I was a decade prior and the speeds were something of a dial up connection and even web pages failed... More 

Was this review helpful? Yes 5
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This is my second time stay at this hotel. It's combine both business and family hotel. The facilities are small swimming pool, enoug for splashing water, gym, and kids playground. The breakfast is standard for 4 star hotel. I disappointed with the service especially the response from the staff. I order 2 rooms smoking free.. i got one room with... More 

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Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

My office held a 2-days meeting in this hotel last November, so I stayed overnight for 3 nights with great rates. The hotel is strategic, could be easily reached from many inter-city shuttle points in Cihampelas. My room was clean and a bit more spacious than expected. I love that I got tub in the bathroom for the price. Breakfast,... More 

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Miri, Malaysia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 nights. Room here is big with cozy setting. Not too far from shopping area. Breakfast is nice with lots of choices. Staff are helpful enough to help us get a taxi to the airport early in the morning.

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FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Mirian20132013, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team, about our spacious room, best location, good breakfast variety and taste, and most of all, our very helpful staff. I am sure that this feedback will serve as... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for two nights. This branch of novotel is a bit small. The room is up to novotel standard; nice and cozy. But the kids area and pool was very small. It would make a good business hotel, but family have better options.

Was this review helpful? Yes 1
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Puzzo P, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your... More 

Bogor, Indonesia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Comfort bed and good locations makes Novotel great place to stay. The swimming polls is not so big but enough for family members to chill out. The food menu was good and the attitude of the hotel staff is doubtful. Keep up the warm service...

Was this review helpful? Yes
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Erwin P, Thank you for your time and willingness share your experience when staying in Novotel Bandung. I am so glad to know that your experience with us is doing great. Once again thank you for sharing your experience in this Trip Advisor, and we hope your next visit will be as pleasant as the previous one. Best Regards,... More 

Tangerang, Indonesia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Their staffs are very helpful, from helping you to purchase medicine to solve your problem. I am happy with their services. Their food are delicious, I recommends their Lontong Sayur, Mie Ayam Kampung and Jamu! Jamu is Indonesia traditional Herbal drink, they serve it during breakfast. Their improvements point shall be : Larger Fitness Area, Larger Pool Area and adding... More 

Was this review helpful? Yes
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Ronald Sipahutar, Warmest Greetings From Novotel Bandung....! Thank you for sharing your review on TripAdvisor. Whilst it was good to read that you were happy with overall of your stay. And also thank you very much for your constructive feedback on our fitness area, swimming pool and more traditional sundanese cuisine, and please accept my most sincere apology for... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed on April 2015 for 3 nights and on May for 5 nights. It is comfortable hotel with good quality of food. The room is comfortable and the variety of the food is excellent. The service was also 5 stars!

Was this review helpful? Yes
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Gugiguer, Warmest greetings from Novotel Bandung ! Thank you for your time to share your stay with Novotel Bandung. It was so pleased to hear that your 3 and 5 nights stay with us so memorable. I will share your wonderful comment with all staff and definitely it will encourage all our staffs to strive for perfection. My Team... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This Hotel located in cihampelas area. Not so close to everything, but not too far too. The hotel is a Lil bit difficult to find btw. However, for one night, it was very comfortable. The staf was polite, from reception, concierge, room service. The room was adequate and the amenities well prepared. The price was very reasonable. I don't have... More 

Was this review helpful? Yes
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Daniel-Lo7 Warmest Greetings from Novotel Bandung ! Thank you for taking the time to leave a review of your recent experience staying with us recently. I am glad that you find your stay very comfortable, our price is very reasonable and our staff so polite and helpful. I also feel sorry that you had a bit of trouble to... More 

Jakarta, Indonesia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel. Strategic location... Breakfast need improve. Very recommended!!! Good room and very clean. I stay 3 nights at Novotel. I think the hotel must have lounge like Novotel Tangerang. The Lounge is important facility, because if customers need privacy or want to chit chat, the Hotel Lounge is option of that.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
FOM_H6181, Front Office Manager at Novotel Bandung, responded to this review

Dear Mr. Ferry H, Warmest Greetings From Novotel Bandung....! I am delighted to read your review and thank you for taking the time to share such great and positive feedback with us following your recent stay at Novotel Bandung. We are happy to know that you were satisfied with your accommodation, the cleanliness of our area, our perfect location, and... More 

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