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All 152 Bandung hotels

The Papandayan

4.5 of 5 Hotel   |   Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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The Papandayan
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86%
Ranked #10 of 152 Hotels in Bandung
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Aisyah S
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161 reviews from our community

Traveler rating
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    66
    12
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I booked two premiere rooms and one classic room for family visit. They are just fine. The staff are very friendly and ready to help. We thought that the Pasar Malam the Papandayan advertised was crowded but in fact it is not. The food is just so so, not really tasty. But the food variation is great. We were there... More

Review collected in partnership with this hotel

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked 2 ambassador club rooms for a family stay while visiting Indonesia. Below us list of feedback for management: 1. Front office staff - friendly & eager to help. I have to say that your front office staff were much better in providing service & heaps friendlier compare to Hotel Mulia Senayan. 2. Room / Bathroom - fairly reasonable,... More

Was this review helpful? Yes 2
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Julie, Thank you for taking your precious time to share your comments about The Papandayan Hotel. It is thoroughly appreciated that you found our Front Office service is excellent and better than other hotels. I am more than happy to share your compliments with our team members who will be delighted to be recognized in such friendly manner. On... More

Contributor
20 reviews 20 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After recently being renovated, this hotel come up being a more modern and better hotel. Actually, some parts of the hotel are still being renovated, making it better & better (I hope). But the best part of this hotel lies in its employees attitude & hospitality to their guests, and you can tell that they're quite good at this. Friendly... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Dr Tjokro Thank you for taking your precious time to share your comments about The Papandayan Hotel. It is thoroughly appreciated that you found our associates service is excellent. I am more than happy to share your compliments with our team members who will be delighted to be recognized in such friendly manner. Please accept our apologies for the... More

Tangerang, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I visited Papandayan hotel on September 1st, 2014 for a short business trip. The facilities and service are very good particularly the tropical garden inside the building, however the renovations project are quite annoying.

Review collected in partnership with tiket.com

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Bapak Subagio Thank you very much for your patronage at The Papandayan Hotel, Bandung. It is thoroughly appreciated that you found our overall products and service excellent during your recent stay, in particular our tropical garden. Please accept our apologies for the inconveniences caused due to the renovations. We always try to improve our facilities and services to make... More

Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 26, 2014

I will start with positive feedback so you can make an informed decision when you book this hotel. The staff are generally very friendly and try their best to fix problems. The room is spacious. The swimming pool is good; the water is just a bit too cold. Here are the problems: I booked a non smoking room, they got... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Dunnocolor On behalf of the Management, we would like to thank you for choosing The Papandayan Hotel Bandung during your holiday in Bandung. Please accept our sincere appreciation for taking the time to let us know of your experience at The Papandayan Hotel Bandung through Guest Satisfaction Survey at the hotel upon your departure and Trip Advisor. Please allow... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2014

Stay in this hotel with my wife and kids for 2 days. It's truly a fantastic place to stay. The breakfast is superb, they have all sort of stuff bread, rice, meat, sushi, fish, porridge, ice cream, cereal, pancake, fruits. Truly enjoy the breakfast. The staff are quick, very polite and very helpfull, The rooms are stunning, clean and comfortable,... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Bapak Dodi Thank you very much for your patronage at The Papandayan Hotel, Bandung and for taking your precious time to write a review about our hotel. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our overall products and services excellent. I am... More

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed July 3, 2014

Staff are friendly & hotel is clean but too expensive for a very old 5 star hotel. Parking area looks like a hospital. Garden needs more works. The whole hotel needs a major renovation and a totally new design a.s.a.p.

Review collected in partnership with this hotel

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Khwasn, Thank you for your review about The Papandayan. We are truly sorry should you feel that our hotel needs a major renovation. I just would like to share the information that The Papandayan had a major renovation in 2010 and became a 5 star hotel with new designs and outlets. Since then, we always continue to improve our... More

Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 27, 2014

Due to miscommunication...when i came back from dinner and enter my room....uittt....where is all my luggage....my things...its all gone...i went out and checked if i entered a wrong room no....but nop...this is my room....but where are all my things gone???...i called the reception and asked where is all my things gone to??? They said...they put it at the storage room...OMG....meaning... More

Was this review helpful? Yes 2
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear SuTLMTravel On behalf of The Papandayan staff and management, please accept our sincere apologies for the inconvenience caused during stay with us at The Papandayan Hotel. In relations to your comments, we have done further investigation. We found out that the Duty Manager of our hotel has spoken to the Event Organizer and was given permission by them to... More

Senior Contributor
47 reviews 47 reviews
39 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 5, 2014 via mobile

I stay for 2 days, i see different services. They are helpfull and quick when i need something like sugar when i breakfast, looks organized. Wifi access from lobby better and easy to get. But hot water for shower is not good enough, i must wait so long until water warm. So far i see positive improvement from this hotel... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Fnras, Thank you very much for taking you precious time to write a review about The Papandayan on TripAdvisor. Also, thank you for being a loyal guest to our hotel. I'm delighted to learn that you have enjoyed your stay at our Hotel and you have seen improvement on our services as well. I have shared your kind comments... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 3, 2014

Staff were very attentive and made us feel very welcomed. The kids corner on the weeeknds are an excellent idea for families with kids. My daughter loved it and we were very greatful for it to amuse the toddler for a couple of hours in the morning.

Review collected in partnership with this hotel

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Elaine First of all, I would like to thank you for choosing The Papandayan on your recent visit to Bandung, and also thank you for taking your precious time to write a review about our hotel on Trip Advisor. We are delighted to hear that your daughter also enjoyed spending some times at the kids corner at our hotel.... More

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Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Papandayan 4.5*
Number of rooms: 172
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung

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