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All 151 Bandung hotels

The Papandayan

4.5 of 5 Hotel   |   Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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88%
Ranked #9 of 151 hotels in Bandung
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
DodidanAnggie Jakarta, Indonesia
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153 people have reviewed this hotel

Traveler rating
    72
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    11
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See reviews for
46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I will start with positive feedback so you can make an informed decision when you book this hotel. The staff are generally very friendly and try their best to fix problems. The room is spacious. The swimming pool is good; the water is just a bit too cold. Here are the problems: I booked a non smoking room, they got... More

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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stay in this hotel with my wife and kids for 2 days. It's truly a fantastic place to stay. The breakfast is superb, they have all sort of stuff bread, rice, meat, sushi, fish, porridge, ice cream, cereal, pancake, fruits. Truly enjoy the breakfast. The staff are quick, very polite and very helpfull, The rooms are stunning, clean and comfortable,... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Bapak Dodi Thank you very much for your patronage at The Papandayan Hotel, Bandung and for taking your precious time to write a review about our hotel. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our overall products and services excellent. I am... More

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed July 3, 2014

Staff are friendly & hotel is clean but too expensive for a very old 5 star hotel. Parking area looks like a hospital. Garden needs more works. The whole hotel needs a major renovation and a totally new design a.s.a.p.

Review collected in partnership with this hotel

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Khwasn, Thank you for your review about The Papandayan. We are truly sorry should you feel that our hotel needs a major renovation. I just would like to share the information that The Papandayan had a major renovation in 2010 and became a 5 star hotel with new designs and outlets. Since then, we always continue to improve our... More

Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 27, 2014

Due to miscommunication...when i came back from dinner and enter my room....uittt....where is all my luggage....my things...its all gone...i went out and checked if i entered a wrong room no....but nop...this is my room....but where are all my things gone???...i called the reception and asked where is all my things gone to??? They said...they put it at the storage room...OMG....meaning... More

Was this review helpful? Yes 2
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear SuTLMTravel On behalf of The Papandayan staff and management, please accept our sincere apologies for the inconvenience caused during stay with us at The Papandayan Hotel. In relations to your comments, we have done further investigation. We found out that the Duty Manager of our hotel has spoken to the Event Organizer and was given permission by them to... More

Senior Contributor
46 reviews 46 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 5, 2014 via mobile

I stay for 2 days, i see different services. They are helpfull and quick when i need something like sugar when i breakfast, looks organized. Wifi access from lobby better and easy to get. But hot water for shower is not good enough, i must wait so long until water warm. So far i see positive improvement from this hotel... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Fnras, Thank you very much for taking you precious time to write a review about The Papandayan on TripAdvisor. Also, thank you for being a loyal guest to our hotel. I'm delighted to learn that you have enjoyed your stay at our Hotel and you have seen improvement on our services as well. I have shared your kind comments... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 3, 2014

Staff were very attentive and made us feel very welcomed. The kids corner on the weeeknds are an excellent idea for families with kids. My daughter loved it and we were very greatful for it to amuse the toddler for a couple of hours in the morning.

Review collected in partnership with this hotel

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Elaine First of all, I would like to thank you for choosing The Papandayan on your recent visit to Bandung, and also thank you for taking your precious time to write a review about our hotel on Trip Advisor. We are delighted to hear that your daughter also enjoyed spending some times at the kids corner at our hotel.... More

The Hague, The Netherlands
1 review
4 of 5 stars Reviewed May 31, 2014

Great hotel with nice swimmingpool and surroundings. Good good en we choose a exec package which was good value for money. Helpfull staff who arranged our tickets to Jakarta. So overall great hotel to stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Roger, First and foremost I would like to thank you very much for your patronage at The Papandayan Hotel, Bandung and for taking your precious time to write comments about our hotel on Trip Advisor. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. We are delighted to be of service... More

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 22, 2014

Building appearance and lobby design seems old but service, room and food were amazing. Very good hospitality as most of the staffs greet you with smile. The room was really comfortable with firm bedding, 32" Panasonic TV, elegant lighting and most importantly, clean. Bathroom amenities were plentiful and with quality. Stayed in room 121 with good view across the road.... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Majuw First of all, thank you for staying at The Papandayan and for taking your precious time to write a review about our hotel on Trip Advisor. We are delighted to hear that you found our products and services excellent. I have shared your compliments with our associates who will be delighted to be recognized in such friendly manner.... More

Pune, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2014

I stayed in the papandayan hotel for a short period. I had a mixed experience of my stay. Good parts: -They upgraded my room to a suit on arrival. I loved that -Their rooms are beautiful -Their management is great and good hospitality -The food is decently nice. On one of their traditional days their manager came up to me... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Swati Thank you for choosing The Papandayan as your choice of accommodation in Bandung recently, and thank you for your review about our hotel on Trip Advisor. We do regret that some of our products and services did not meet your expectation during your recent stay. It seemed like the main problem for your inconvenience during your stay was... More

Depok, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2014

Me and my wife just having short holiday in Bandung, Indonesia. After searching on the net, we decided to choose this lovely hotel since so many great review on tripadvisor about this hotel. And it was amazing......... From the front desk, restairant, in room dining and massage, everything are truly amazing. The bathroom was great, they segregate between shower and... More

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Mr. Dimas P. Thank you very much for spending your precious time to write a review about The Papandayan. We are delighted to learn that you and your wife have enjoyed staying at our hotel and that you were happy with the facilities and services we have delivered. Kind comments like yours which I have shared with our associates,... More

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Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Papandayan 4.5*
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung

94 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Bandung #8 Luxury Hotel in Bandung
Hotel Class
Official Description (provided by the hotel)
Bandung’s newest, most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides itself in exceeding your every expectation. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property. ... more   less 
Number of rooms
172

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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