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The Papandayan

#20 of 181 Hotels in Bandung
Certificate of Excellence
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Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Special Rate
Start IDR 1.000.000 net
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1 room 1 guest
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219 Reviews from our TripAdvisor Community

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Traveler rating
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70
28
11
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (47)
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Jakarta, Indonesia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spacious rooms, friendly staff, good pool, this hotel is recommended for family stay.. nearby various attractions, good hospitality, good food. A perfect weekend gateway hotel... Though a city hotel but feeling like resort!!

Was this review helpful? Yes
Bobby R, General Manager at The Papandayan, responded to this review

Dear SoumikC It was our pleasure to have you as our valuable guest at The Papandayan. Thank you very much for your short, yet meaningful comments. It describes our vision to have a "Balance in Life" where you can do business and leisure at our hotel. We always try to keep improving our services and facilities to serve our guests... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed and had meetings here for a week. The room was very comfy and the service was excellent. Assisted by Mrs. Juli, she was really helpful and cooperative while we stayed at The Papandayan Hotel. The food was superb, specially on weekend, it serves traditional Sundanese food, you won't find jengkol in any hotel, but here. Lol, thank God i... More 

Was this review helpful? Yes
Bobby R, General Manager at The Papandayan, responded to this review

Dear Ibu Arti D, Thank you very much for your nice review about The Papandayan. Great comments such as yours always motivates us to continuously exceeds our guests' expectations. It is our pleasure to hear that you have enjoyed our facilities and services at our hotel, especially with Ibu Juli's assistance. I have shared your compliments with her and all... More 

Jakarta, Indonesia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The room was beyond expectation. We love the bed and the bathroom! Great service although it was a bit pack because of holiday season. Breakfast spread was good. The pool was nice, the water a bit too cold, it'd be nice if they warm it up a bit, but no smell of chlorine, so fresh! They have a nice little... More 

Was this review helpful? Yes 1
Bobby R, General Manager at The Papandayan, responded to this review

Dear Fimiana, It is always a pleasure to hear that you and your family have enjoyed staying at The Papandayan. Thank you for your lovely comments, it is very much appreciated! We look forward to welcoming you back and experience The Papandayan in the near future. Kind regards, Bobby Renaldi More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2015

Locate at the heart of Bandung city in the center Gatot Subroto streets. 5 minutes drive to the famous Asia-Afrika monument. Combination on the vintage and europian style interior make this hotel look awesome. The room and the bathroom was big enough (Premier room) and feel very comfortable. They just need to improve the waiting time when guest check in... More 

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Bobby R, General Manager at The Papandayan, responded to this review

Dear Tferdian, Thank you for your recent review for The Papandayan at Trip Advisor. Your kind comments are highly appreciated. We do apologise for the inconvenience caused due to the waiting at check in/out. We have shared your comments to the department concerned to rectify the problem and improve the quality of service at our hotel. Once again, thank you... More 

Jakarta, Indonesia
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 10, 2015

Spent a night here on business--was told by the management of the hotel that the whole city was prohibited from the sale of alcohol during the month of fasting season. Room was spacious--though there were some problems with my internet connection. Service was well attended to. Will be back here again on my next business trip here in Bandung due... More 

Was this review helpful? Yes
Bobby R, General Manager at The Papandayan, responded to this review

Dear 4ri4, Thank you for your comments and feedback on Trip Advisor. In following the government regulation and honouring the holy Ramadhan, all hospitality industries are prohibited from the sale of alcohol during the month of fasting season. We do appreciate your understanding. It is through valuable feedback such as yours that we are able to continuously improve our standards.... More 

Canberra, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015

I've stayed in this hotel for 6 nights. It's an amazing hotel with excellent service. I was booked in the Ambassador's Club room. Great king-size bed with very clean and quality bed linen. Although the the mattress was too hard for my liking, it offered a good night's sleep. Great bathroom with the rain shower and a big bath tub.... More 

Was this review helpful? Yes
Bobby R, General Manager at The Papandayan, responded to this review

Dear AR_Frequent_Flyer, I would like to let you know how gratifying it was to receive your kind comments of our services and facilities during your stay at The Papandayan. I have taken the liberty of sharing your kind words with our associates who are the real movers in providing our guest with their best effort. Your words were visibly heartening... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2015

I stayed in this hotel for 5 days for business meeting. I love the food. All the food is delicious to eat. The service is nice. All the staff are really helpful and fast. But the proce for laundry and food are bit pricey. Overall, I think I will be back again to this hotel.

Was this review helpful? Yes 1
Bobby R, General Manager at The Papandayan, responded to this review

Dear Mong A Thank you for very much for your kind review about The Papandayan on Trip Advisor. It is our pleasure to hear that you have enjoy the facilities and services at our hotel. Comments such as yours motivates us to exceed our guests' expectation. Thank you again for your feedback and we are looking forward to welcoming you... More 

Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 20, 2015

I will preface this by saying we only stayed here because the Padma was booked out. We travelled to Bandung from Jakarta by train on Saturday, returning Sunday afternoon. It was just a family break from Jakarta, and a treat for Mothers Day. When we do a pamper weekend we have two priorities for out accommodation – an executive lounge... More 

Was this review helpful? Yes 5
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Thank you for your valuable feedback. Due to the maintenance on the Ambassador Lounge, you should have received the same benefit at the lobby lounge (Mirten Lounge), I understand that it was not an ideal compensation compared to the lounge access, and for that, we do apologise for the unsatisfactory experiences. I have forwarded your comments to our team to... More 

Jakarta, Indonesia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2015

The hotel is located near Trans Studio Mall (TSM). I booked one room via telephone and get a promo price, because the hotel informed that there is a special price for the weekend. When checking in, I get a room on the 1st floor, type of room is classic, and when entering the room, very surprised because my room is... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear SatriaKautsar, Thank you for sharing your positive comments about The Papandayan on Trip Advisor. We are delighted to learn that you have enjoyed your stay and was satisfied with the facilities, the food (especially at the Night Market) and the breakfast choices we have at our hotel. Comments such as yours motivate us to continue improve and consistently deliver... More 

Depok, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

I enjoyed my stay at the Papandayan Hotel. The room was nice, though the bed wasn't as soft as I expected and the room wasn't soundproof enough. I also loved the food variety in their restaurant. The swimming pool wasn't so big but it was nice. Also, my husband and I tried the massage at their spa and they gave... More 

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear PsychoFat, Thank you for taking your precious time to write review about The Papandayan on Trip Advisor. It was our pleasure to learn that you have enjoyed your stay, even though there are few things that did not meet your expectation such as the softness of the bed and soundproofing in the room, and for that please accept our... More 

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