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The Papandayan

#16 of 175 Hotels in Bandung
Certificate of Excellence
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Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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The Papandayan
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The Papandayan
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203 reviews from our community

Traveler rating
    88
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    17
    9
    2
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65
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51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Depok, Indonesia
1 review
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed my stay at the Papandayan Hotel. The room was nice, though the bed wasn't as soft as I expected and the room wasn't soundproof enough. I also loved the food variety in their restaurant. The swimming pool wasn't so big but it was nice. Also, my husband and I tried the massage at their spa and they gave... More 

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Jakarta
Top Contributor
75 reviews 75 reviews
43 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

To my surprise Papandayan hotel is quite a nice 5 star local hotel in Bandung. The room is comfortable and well lit. Plenty of amenities in the room and in the bathroom. The only negative comment is at the breakfast area when I saw one of the ladies who were tending the porridge counter bent down to fix her loose... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear DannyHS Thank you for taking your time to write a review about The Papandayan on Trip Advisor. We are delighted to learn that you found our room, bathroom and amenities exceeded your expectations. However, we do apologise for letting you down in relations to the incident at our restaurant. Please be rest assured that it wasn't our standard of... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

I did no expect much at first of this Hotel when i booked it in Singapore. The moment I arrival at the hotel, I was greeted by all the friendly staff with a smile. The lobby and the surrounding area was definitely well kept and we can see that the management has given immense attention to every detail of the... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Christq12 Thank you for taking your previous time to write a review about The Papandayan on Trip Advisor. It is our pleasure to learn that you enjoyed your stay and found our products and services excellent. Your kind and valuable comments are very much appreciated. I am more than happy to share your compliments with our team members, especially... More 

Singapore, Singapore
Top Contributor
141 reviews 141 reviews
13 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed March 20, 2015

we arived on Friday night after 4 hours of slow trip from Jakarta. We were welcomed by the sound a world class jazz live band. we initially asked the driver to wait for us for diner in town but decided to stay here for diner. the room is very comfortable with a clasic 5* set up. breakfast this morning was... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear djchrisblue, Thank you for your recent visit to The Papandayan. We are delighted to learn that you have enjoyed your visit and even extended your stay. It is our pleasure to be of service to you. Thank you for your valuable feedback which motivates us to continuously improve our standards. Looking forward to welcoming you back to The Papandayan... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2015

What not to love about this hotel? :) A month before my visit, my family and I were browsing through a few hotels in Bandung and finally decided on The Papandayan. Upon booking via Booking.com, the site had only two rooms left so I called the hotel reservation to ask if we could get another room with the same rate.... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Anis C Thank you for taking your previous time to write a review about The Papandayan on Trip Advisor. Your kind and valuable comments are delightful. It is our pleasure to learn that you enjoyed your stay and found our products and services excellent. I am more than happy to share your compliments with our team members, especially with... More 

2 reviews
5 of 5 stars Reviewed March 20, 2015

I stay here on 8th March 2015 with my family attending my cousin's wedding, everything is good here, the room is clean, bathroom is clean with separate bathtub and shower, swimming pool is clean also. No complain at all. The staff is super helpful, I just realize that I left my phone charger in my room after checkout, but when... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Klina888, Thank you very much for your patronage at The Papandayan and for taking your precious time to write a review on Trip Advisor. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. I am more than happy to share your compliments with our team members, especially with Chandra and Ridha... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 17, 2015

Plus: - Nice, comfort & luxury room - Helpful & friendly staff - Great location - Great breakfast menu - Nice pool & garden - Spacious parking lot - Near to Trans studio and Cipaganti travel Minus: - Quite expensive

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear emir_rh, Thank you for your kind comments regarding your experience on your recent stay at The Papandayan. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is our pleasure to hear that hat you found our overall products and services excellent during your recent stay. It is our privilege to... More 

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 20, 2015

My family always stay at this hotel whenever we go to Bandung and this is my first visit after more than 4 years. The lobby look the same as I remember but I was amazed by their new interior for room and pool area. Their new garden with waterfall was gorgeous as well. My parents were impressed with their new... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Kamarati, I would like to thank you for your recent visit at The Papandayan Bandung and for taking your precious time to write a review on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our overall products and service excellent during... More 

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed February 5, 2015 via mobile

I stayed in the Ambassador Suite. It gives me the access to go to their lounge which contains bar and mini library. The bedroom is so nice!! I love the bed! And padded head board ;D they give you a free drinks and cakes during snack times, and beer and cocktails for free at night in the Ambassador lounge. The... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Itsqueeny, Thank you very much for taking the time to share your comments at Trip Advisor after your recent stay at The Papandayan. We are delighted to hear that you enjoyed your stay with us and that you appreciated the our hotel location, the room, the Ambassador Lounge and the breakfast offered. We would be very happy to welcoming... More 

Batam, Indonesia
1 review
2 of 5 stars Reviewed February 3, 2015

Went to bandung for a sweet honeymoon, but i really disappointed when i found my room were twin bed even i requested for a king size bed room on my reservation, I didnt know what happen. Then the receptionist offered me a new room and asked me to move, but unfortunatelymthere were a dirty towel on the wasbasin. I really... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Rucky S Thank you for your comments on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. We were surprised and disappointed to learn about your unsatisfactory experience. We would like to investigate this matters of your concern and find the root cost of the problem. Unfortunately, we could... More 

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