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The Papandayan

#18 of 177 Hotels in Bandung
Certificate of Excellence
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Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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The Papandayan
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The Papandayan
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208 reviews from our community

Traveler rating
    89
    90
    17
    10
    2
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68
27
11
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I will preface this by saying we only stayed here because the Padma was booked out. We travelled to Bandung from Jakarta by train on Saturday, returning Sunday afternoon. It was just a family break from Jakarta, and a treat for Mothers Day. When we do a pamper weekend we have two priorities for out accommodation – an executive lounge... More 

Was this review helpful? Yes 3
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Thank you for your valuable feedback. Due to the maintenance on the Ambassador Lounge, you should have received the same benefit at the lobby lounge (Mirten Lounge), I understand that it was not an ideal compensation compared to the lounge access, and for that, we do apologise for the unsatisfactory experiences. I have forwarded your comments to our team to... More 

Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located near Trans Studio Mall (TSM). I booked one room via telephone and get a promo price, because the hotel informed that there is a special price for the weekend. When checking in, I get a room on the 1st floor, type of room is classic, and when entering the room, very surprised because my room is... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear SatriaKautsar, Thank you for sharing your positive comments about The Papandayan on Trip Advisor. We are delighted to learn that you have enjoyed your stay and was satisfied with the facilities, the food (especially at the Night Market) and the breakfast choices we have at our hotel. Comments such as yours motivate us to continue improve and consistently deliver... More 

Depok, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

I enjoyed my stay at the Papandayan Hotel. The room was nice, though the bed wasn't as soft as I expected and the room wasn't soundproof enough. I also loved the food variety in their restaurant. The swimming pool wasn't so big but it was nice. Also, my husband and I tried the massage at their spa and they gave... More 

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear PsychoFat, Thank you for taking your precious time to write review about The Papandayan on Trip Advisor. It was our pleasure to learn that you have enjoyed your stay, even though there are few things that did not meet your expectation such as the softness of the bed and soundproofing in the room, and for that please accept our... More 

Jakarta
Top Contributor
84 reviews 84 reviews
47 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 15, 2015

To my surprise Papandayan hotel is quite a nice 5 star local hotel in Bandung. The room is comfortable and well lit. Plenty of amenities in the room and in the bathroom. The only negative comment is at the breakfast area when I saw one of the ladies who were tending the porridge counter bent down to fix her loose... More 

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear DannyHS Thank you for taking your time to write a review about The Papandayan on Trip Advisor. We are delighted to learn that you found our room, bathroom and amenities exceeded your expectations. However, we do apologise for letting you down in relations to the incident at our restaurant. Please be rest assured that it wasn't our standard of... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed March 29, 2015

I did no expect much at first of this Hotel when i booked it in Singapore. The moment I arrival at the hotel, I was greeted by all the friendly staff with a smile. The lobby and the surrounding area was definitely well kept and we can see that the management has given immense attention to every detail of the... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Christq12 Thank you for taking your previous time to write a review about The Papandayan on Trip Advisor. It is our pleasure to learn that you enjoyed your stay and found our products and services excellent. Your kind and valuable comments are very much appreciated. I am more than happy to share your compliments with our team members, especially... More 

Singapore, Singapore
Top Contributor
141 reviews 141 reviews
13 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed March 20, 2015

we arived on Friday night after 4 hours of slow trip from Jakarta. We were welcomed by the sound a world class jazz live band. we initially asked the driver to wait for us for diner in town but decided to stay here for diner. the room is very comfortable with a clasic 5* set up. breakfast this morning was... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear djchrisblue, Thank you for your recent visit to The Papandayan. We are delighted to learn that you have enjoyed your visit and even extended your stay. It is our pleasure to be of service to you. Thank you for your valuable feedback which motivates us to continuously improve our standards. Looking forward to welcoming you back to The Papandayan... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2015

What not to love about this hotel? :) A month before my visit, my family and I were browsing through a few hotels in Bandung and finally decided on The Papandayan. Upon booking via Booking.com, the site had only two rooms left so I called the hotel reservation to ask if we could get another room with the same rate.... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Anis C Thank you for taking your previous time to write a review about The Papandayan on Trip Advisor. Your kind and valuable comments are delightful. It is our pleasure to learn that you enjoyed your stay and found our products and services excellent. I am more than happy to share your compliments with our team members, especially with... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

I stay here on 8th March 2015 with my family attending my cousin's wedding, everything is good here, the room is clean, bathroom is clean with separate bathtub and shower, swimming pool is clean also. No complain at all. The staff is super helpful, I just realize that I left my phone charger in my room after checkout, but when... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Klina888, Thank you very much for your patronage at The Papandayan and for taking your precious time to write a review on Trip Advisor. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. I am more than happy to share your compliments with our team members, especially with Chandra and Ridha... More 

Contributor
16 reviews 16 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 17, 2015

Plus: - Nice, comfort & luxury room - Helpful & friendly staff - Great location - Great breakfast menu - Nice pool & garden - Spacious parking lot - Near to Trans studio and Cipaganti travel Minus: - Quite expensive

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear emir_rh, Thank you for your kind comments regarding your experience on your recent stay at The Papandayan. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is our pleasure to hear that hat you found our overall products and services excellent during your recent stay. It is our privilege to... More 

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 20, 2015

My family always stay at this hotel whenever we go to Bandung and this is my first visit after more than 4 years. The lobby look the same as I remember but I was amazed by their new interior for room and pool area. Their new garden with waterfall was gorgeous as well. My parents were impressed with their new... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Kamarati, I would like to thank you for your recent visit at The Papandayan Bandung and for taking your precious time to write a review on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our overall products and service excellent during... More 

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