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All 151 Bandung hotels

The Papandayan

4.5 of 5 Hotel   |   Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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The Papandayan
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87%
Ranked #8 of 151 hotels in Bandung
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
SuTLMTravel Kuala Lumpur, Malaysia
  • Overview
  • Reviews (149)
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149 people have reviewed this hotel

Traveler rating
    69
    62
    11
    5
    2
See reviews for
45
21
6
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 3 weeks ago

Staff are friendly & hotel is clean but too expensive for a very old 5 star hotel. Parking area looks like a hospital. Garden needs more works. The whole hotel needs a major renovation and a totally new design a.s.a.p.

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Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Due to miscommunication...when i came back from dinner and enter my room....uittt....where is all my luggage....my things...its all gone...i went out and checked if i entered a wrong room no....but nop...this is my room....but where are all my things gone???...i called the reception and asked where is all my things gone to??? They said...they put it at the storage room...OMG....meaning... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear SuTLMTravel On behalf of The Papandayan staff and management, please accept our sincere apologies for the inconvenience caused during stay with us at The Papandayan Hotel. In relations to your comments, we have done further investigation. We found out that the Duty Manager of our hotel has spoken to the Event Organizer and was given permission by them to... More

Senior Contributor
44 reviews 44 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 5, 2014 via mobile

I stay for 2 days, i see different services. They are helpfull and quick when i need something like sugar when i breakfast, looks organized. Wifi access from lobby better and easy to get. But hot water for shower is not good enough, i must wait so long until water warm. So far i see positive improvement from this hotel... More

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Fnras, Thank you very much for taking you precious time to write a review about The Papandayan on TripAdvisor. Also, thank you for being a loyal guest to our hotel. I'm delighted to learn that you have enjoyed your stay at our Hotel and you have seen improvement on our services as well. I have shared your kind comments... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 3, 2014

Staff were very attentive and made us feel very welcomed. The kids corner on the weeeknds are an excellent idea for families with kids. My daughter loved it and we were very greatful for it to amuse the toddler for a couple of hours in the morning.

Review collected in partnership with this hotel

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Elaine First of all, I would like to thank you for choosing The Papandayan on your recent visit to Bandung, and also thank you for taking your precious time to write a review about our hotel on Trip Advisor. We are delighted to hear that your daughter also enjoyed spending some times at the kids corner at our hotel.... More

The Hague, The Netherlands
1 review
4 of 5 stars Reviewed May 31, 2014

Great hotel with nice swimmingpool and surroundings. Good good en we choose a exec package which was good value for money. Helpfull staff who arranged our tickets to Jakarta. So overall great hotel to stay.

Review collected in partnership with this hotel

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Roger, First and foremost I would like to thank you very much for your patronage at The Papandayan Hotel, Bandung and for taking your precious time to write comments about our hotel on Trip Advisor. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. We are delighted to be of service... More

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 22, 2014

Building appearance and lobby design seems old but service, room and food were amazing. Very good hospitality as most of the staffs greet you with smile. The room was really comfortable with firm bedding, 32" Panasonic TV, elegant lighting and most importantly, clean. Bathroom amenities were plentiful and with quality. Stayed in room 121 with good view across the road.... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Majuw First of all, thank you for staying at The Papandayan and for taking your precious time to write a review about our hotel on Trip Advisor. We are delighted to hear that you found our products and services excellent. I have shared your compliments with our associates who will be delighted to be recognized in such friendly manner.... More

Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

I stayed in the papandayan hotel for a short period. I had a mixed experience of my stay. Good parts: -They upgraded my room to a suit on arrival. I loved that -Their rooms are beautiful -Their management is great and good hospitality -The food is decently nice. On one of their traditional days their manager came up to me... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Swati Thank you for choosing The Papandayan as your choice of accommodation in Bandung recently, and thank you for your review about our hotel on Trip Advisor. We do regret that some of our products and services did not meet your expectation during your recent stay. It seemed like the main problem for your inconvenience during your stay was... More

Depok, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2014

Me and my wife just having short holiday in Bandung, Indonesia. After searching on the net, we decided to choose this lovely hotel since so many great review on tripadvisor about this hotel. And it was amazing......... From the front desk, restairant, in room dining and massage, everything are truly amazing. The bathroom was great, they segregate between shower and... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Mr. Dimas P. Thank you very much for spending your precious time to write a review about The Papandayan. We are delighted to learn that you and your wife have enjoyed staying at our hotel and that you were happy with the facilities and services we have delivered. Kind comments like yours which I have shared with our associates,... More

singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 20, 2014

My friend & I visited Bandung on 18 Apr to 20 Apr 2014 (3D2N). After looking at reviews from tripadvisor, we came to decision to book The Papandayan hotel. I am please that we had made the decision to do so as it is worth every penny. The good service starts from right when you alight from vehicle to the... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Jasmine6868, It was our pleasure having you at The Papandayan during your visit to Bandung. We are delighted to learn that you have enjoyed your stay at our hotel, I hope it was a memorable one. I have shared your kind comments to our associates, we value your patronage and appreciate your confidence in us. Counting you among our... More

Denpasar, Indonesia
1 review
5 of 5 stars Reviewed April 17, 2014

The hotel is beautiful, very clean. The staff are excellent very helpfull, The food was really great. Nice location where the hotel is pretty close to any business distric. I would recommend to stay in The Papandayan Hotel, Bandung while the travellers are in Bandung otherwise they will miss one of the heritage hotel in Bandung with a special service... More

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Tot A Thank you for your time to write review about The Papandayan. We were delighted to have you and feel honoured to be your chosen accommodation during your stay in Bandung. Your kind comments is much appreciated, and we will do our very best to continue to meet your expectations. Your continued patronage and suggestions are a vital... More

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Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Papandayan 4.5*
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung

92 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Bandung #6 Luxury Hotel in Bandung
Hotel Class
Official Description (provided by the hotel)
Bandung’s newest, most elegant, luxurious 5-star hotel, The Papandayan unveils the art of hospitality, committed to delivering the promise in every moment of every stay where impeccable staff prides itself in exceeding your every expectation. Centrally located in the most strategic location of the thriving business hub of Jl Gatot Subroto 83, it is set away from the congested one way thoroughfares, offering many avenues of accessibility to the property. ... more   less 
Number of rooms
172

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