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The Papandayan

4.5 of 5 Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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Start from IDR 958.320
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The Papandayan
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The Papandayan
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194 reviews from our community

Traveler rating
    83
    83
    17
    9
    2
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61
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48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My family always stay at this hotel whenever we go to Bandung and this is my first visit after more than 4 years. The lobby look the same as I remember but I was amazed by their new interior for room and pool area. Their new garden with waterfall was gorgeous as well. My parents were impressed with their new... More 

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Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed in the Ambassador Suite. It gives me the access to go to their lounge which contains bar and mini library. The bedroom is so nice!! I love the bed! And padded head board ;D they give you a free drinks and cakes during snack times, and beer and cocktails for free at night in the Ambassador lounge. The... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Itsqueeny, Thank you very much for taking the time to share your comments at Trip Advisor after your recent stay at The Papandayan. We are delighted to hear that you enjoyed your stay with us and that you appreciated the our hotel location, the room, the Ambassador Lounge and the breakfast offered. We would be very happy to welcoming... More 

Batam, Indonesia
1 review
2 of 5 stars Reviewed 3 weeks ago

Went to bandung for a sweet honeymoon, but i really disappointed when i found my room were twin bed even i requested for a king size bed room on my reservation, I didnt know what happen. Then the receptionist offered me a new room and asked me to move, but unfortunatelymthere were a dirty towel on the wasbasin. I really... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Rucky S Thank you for your comments on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. We were surprised and disappointed to learn about your unsatisfactory experience. We would like to investigate this matters of your concern and find the root cost of the problem. Unfortunately, we could... More 

Depok, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel Room: Clean. Nice carpet. Comfort bed. Great bathroom. Suitable with 1 kid family only. Pool: Quite nice. No hot water available so please be ready. But, a few efforts to make just to go the swimming poll from the room. Food: Breakfast standard, not so special. Food price quite expensive. Service: Standard but thank you for let me check... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Ibu Naura, Thank you for your comments on Trip Advisor. We are happy to learn that you enjoyed your days with us and we hope that you will find time to come back to The Papandayan in the near future. Kind regards, Susy Chandra More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2015

I needed a place to stay in Bandung with a good high-speed Internet connection. This proved to be a good choice. I was getting 4Mb download and 5Mb upload consistently. My room was large, the bedding was high quality and very comfortable. In my three days I tried a selection of quality food and drink in the restaurants Breakfast buffet... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Timothy L, Thank you for taking your precious time to write a review about The Papandayan at Trip Advisor. On behalf of the management and staff, we also thank you for your compliments on our facilities and services, it was our privilege to be of service to you. We hope your stay was a memorable one. Looking forward to... More 

Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 13, 2015

Room is great, location is ok. The biggest problem is the lift access, really test your patience. Somehow you have to keep trying and trying just to get to your room. They have kids club, but the place closes at noon. Very strange, the first kids club i know that close so early. Breakfast has decent selection, good size room.... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Tulang_B, Thank you for staying with us at The Papandayan and thank you for you positive feedback on TripAdvisor. I took notice of your comment in relation to the lift access, please apologize for the inconvenience, I am pleased to inform you that we have taken action to rectify this problem to avoid this occurrence in the future. Kids... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2015

I booked two rooms through agoda, I felt great that one of the rooms was upgraded to suite and checked in early. However, I was only able to check in my other room at 3pm, Im not sure what took them that long to get my room ready. In some occasions, I also notice that the hotel service is not... More 

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear James R, Thank you for your comments on Trip Advisor, it is through valuable feedback such as yours that we are able to continuously improve our standards. I took notice of your comments in relation to our services and I have instantly addressed matter of your concern with our team. We apologize for the inconvenience caused during your recent... More 

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 27, 2014

We visited the Papandayan and stayed 3 nights. Because of the reviews we had high expectations. When checking in we unfortunately could not get rooms with connecting doors. This can happen and the hotel was almost fully booked so we accepted it. At the reception they promised to see if they could do anything the next morning and to contact... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Jitze B, Thank you for taking your precious time to share your comments about The Papandayan Hotel. It is thoroughly appreciated for your compliments on Mr. Deden Sulaeman's attitude and service. I have shared your compliments with him who is delighted to be recognized in such friendly manner. On the other hand, please allow us to apologize for the... More 

Ajax, Canada
Top Contributor
101 reviews 101 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 13, 2014

The hotel is an oasis. It's beautifully designed and maintained. The rooms are a good size and the beds comfortable. Wi-Fi is complimentary, as it should be at a modern hotel. The pool area is amazing, and there's a lovely rock garden with waterfalls just off the lobby.

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Daleb0422, Thank you for taking your precious time to write a review about The Papandayan on Trip Advisor. We are happy to hear that you have enjoyed your stay and felt that our hotel is an oasis. Please let me know if there's any way that we might make improvements on the accommodation and services, we strive to provide... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 12, 2014

Requested a non smoking room, but room smells tobacco. Not recommended if you are not smoking! This hotel need to re-assess all the room (smoking or non smoking). Distance from parking lot to lobby is quite far.

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Fendy H, Thank you very much for your patronage at The Papandayan Hotel, Bandung and for taking your precious time to write a review about our hotel. It is through valuable feedback such as yours that we are able to continuously improve our standards. I took notice of your comment in relations to the room that smells like tobacco.... More 

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Additional Information about The Papandayan

Address: Jl. Gatot Subroto 83, Bandung 40262, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Papandayan 4.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
The Papandayan Hotel Bandung
Papandayan Hotel Bandung
Hotel Style:
#6 Family Hotel in Bandung
#13 Luxury Hotel in Bandung

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