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The Papandayan

#17 of 175 Hotels in Bandung
Certificate of Excellence
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Jl. Gatot Subroto 83, Bandung 40262, Indonesia
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Start from IDR 958.320
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The Papandayan
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The Papandayan
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199 reviews from our community

Traveler rating
    87
    84
    17
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63
26
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49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Singapore, Singapore
Top Contributor
141 reviews 141 reviews
13 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 1 week ago

we arived on Friday night after 4 hours of slow trip from Jakarta. We were welcomed by the sound a world class jazz live band. we initially asked the driver to wait for us for diner in town but decided to stay here for diner. the room is very comfortable with a clasic 5* set up. breakfast this morning was... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear djchrisblue, Thank you for your recent visit to The Papandayan. We are delighted to learn that you have enjoyed your visit and even extended your stay. It is our pleasure to be of service to you. Thank you for your valuable feedback which motivates us to continuously improve our standards. Looking forward to welcoming you back to The Papandayan... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

What not to love about this hotel? :) A month before my visit, my family and I were browsing through a few hotels in Bandung and finally decided on The Papandayan. Upon booking via Booking.com, the site had only two rooms left so I called the hotel reservation to ask if we could get another room with the same rate.... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

I stay here on 8th March 2015 with my family attending my cousin's wedding, everything is good here, the room is clean, bathroom is clean with separate bathtub and shower, swimming pool is clean also. No complain at all. The staff is super helpful, I just realize that I left my phone charger in my room after checkout, but when... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Klina888, Thank you very much for your patronage at The Papandayan and for taking your precious time to write a review on Trip Advisor. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. I am more than happy to share your compliments with our team members, especially with Chandra and Ridha... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Plus: - Nice, comfort & luxury room - Helpful & friendly staff - Great location - Great breakfast menu - Nice pool & garden - Spacious parking lot - Near to Trans studio and Cipaganti travel Minus: - Quite expensive

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear emir_rh, Thank you for your kind comments regarding your experience on your recent stay at The Papandayan. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is our pleasure to hear that hat you found our overall products and services excellent during your recent stay. It is our privilege to... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 20, 2015

My family always stay at this hotel whenever we go to Bandung and this is my first visit after more than 4 years. The lobby look the same as I remember but I was amazed by their new interior for room and pool area. Their new garden with waterfall was gorgeous as well. My parents were impressed with their new... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Kamarati, I would like to thank you for your recent visit at The Papandayan Bandung and for taking your precious time to write a review on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our overall products and service excellent during... More 

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed February 5, 2015 via mobile

I stayed in the Ambassador Suite. It gives me the access to go to their lounge which contains bar and mini library. The bedroom is so nice!! I love the bed! And padded head board ;D they give you a free drinks and cakes during snack times, and beer and cocktails for free at night in the Ambassador lounge. The... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Itsqueeny, Thank you very much for taking the time to share your comments at Trip Advisor after your recent stay at The Papandayan. We are delighted to hear that you enjoyed your stay with us and that you appreciated the our hotel location, the room, the Ambassador Lounge and the breakfast offered. We would be very happy to welcoming... More 

Batam, Indonesia
1 review
2 of 5 stars Reviewed February 3, 2015

Went to bandung for a sweet honeymoon, but i really disappointed when i found my room were twin bed even i requested for a king size bed room on my reservation, I didnt know what happen. Then the receptionist offered me a new room and asked me to move, but unfortunatelymthere were a dirty towel on the wasbasin. I really... More 

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Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Rucky S Thank you for your comments on Trip Advisor. It is through valuable feedback such as yours that we are able to continuously improve our standards. We were surprised and disappointed to learn about your unsatisfactory experience. We would like to investigate this matters of your concern and find the root cost of the problem. Unfortunately, we could... More 

Depok, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed January 30, 2015

Hotel Room: Clean. Nice carpet. Comfort bed. Great bathroom. Suitable with 1 kid family only. Pool: Quite nice. No hot water available so please be ready. But, a few efforts to make just to go the swimming poll from the room. Food: Breakfast standard, not so special. Food price quite expensive. Service: Standard but thank you for let me check... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Ibu Naura, Thank you for your comments on Trip Advisor. We are happy to learn that you enjoyed your days with us and we hope that you will find time to come back to The Papandayan in the near future. Kind regards, Susy Chandra More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2015

I needed a place to stay in Bandung with a good high-speed Internet connection. This proved to be a good choice. I was getting 4Mb download and 5Mb upload consistently. My room was large, the bedding was high quality and very comfortable. In my three days I tried a selection of quality food and drink in the restaurants Breakfast buffet... More 

Was this review helpful? Yes 1
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Timothy L, Thank you for taking your precious time to write a review about The Papandayan at Trip Advisor. On behalf of the management and staff, we also thank you for your compliments on our facilities and services, it was our privilege to be of service to you. We hope your stay was a memorable one. Looking forward to... More 

Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 13, 2015

Room is great, location is ok. The biggest problem is the lift access, really test your patience. Somehow you have to keep trying and trying just to get to your room. They have kids club, but the place closes at noon. Very strange, the first kids club i know that close so early. Breakfast has decent selection, good size room.... More 

Was this review helpful? Yes
Susy C, Guest Experience Manager at The Papandayan, responded to this review

Dear Tulang_B, Thank you for staying with us at The Papandayan and thank you for you positive feedback on TripAdvisor. I took notice of your comment in relation to the lift access, please apologize for the inconvenience, I am pleased to inform you that we have taken action to rectify this problem to avoid this occurrence in the future. Kids... More 

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