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Sheraton Bandung Hotel & Towers

4.5 of 5 Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
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Sheraton Bandung Hotel & Towers
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Sheraton Bandung Hotel & Towers
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77 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at Sheraton Bandung for 3 nights last week. The first facility that I want to highlight here is the pool; it’s a pool that you use for fun only, not for burning your calories due to its small size. The room that I used is generally OK, but you can’t sit on the veranda for smoking when it... More

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear Mr. Cholil, Thank you for your review and feedback. We valued your comment especially regarding the internet connection. Rest assured that we will follow up on this matter with respective Department Heads. On behalf of the team, we look forward to seeing you again soon. Best regards, Masri General Manager More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I booked for deluxe room with garden access. What surprise me was the front desk upgraded my room without any cost. Thank you for your kind service Sheraton Bandung, and we are pleased to stay at the hotel. Feels like home! The room is spacious, even though they have corporate event but the room still quite. I really recomend this... More

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear BungMatt, Thank you for your kind review. We are happy to know that you had a memorable stay and rated our service as excellence. We do look forward to seeing you again soon. Best regards, Masri General Manager More

Jeddah, Saudi Arabia
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel location was OK, the rooms and service is OK, except for one incident where the room was not cleaned as it should, and when complained for management their response was very good, the room was cleaned as it should and we did receive an apology cake (which was delicious by the way)

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Mr. Raaodi, Thank you for your review. We are delighted to know that you enjoyed your stay. We have taken note on your feedback regarding the room cleanliness and I believe follow up actions had been taken place. Again thank you for your feedback and we do look forward to seeing you again soon. Best regards, Masri General Manager More

Lyon, France
1 review
5 of 5 stars Reviewed 3 weeks ago

I was lucky enough to stay in this beautiful hotel, thanks to the French Institute of Bandung. The rooms are spacious, state of the art bathrooms, and the breakfast buffet is one of the best I have ever seen, many different stations with lots to offer in terms of quality and variety.

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello cedricandrieux, Thank you for your review. We are happy to know that you enjoyed your stay. We do look forward to seeing you again soon. Best regards, Masri General Manager More

Singapore, Singapore
Top Contributor
98 reviews 98 reviews
57 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This new resort reminded me of the very minute scale of the Taj Hotel in Mumbai in terms of its all white woodern pillars and long corridors. It was an awakening tranformation from the old brown resort into a spanking white theme resort. Having a better quality snack at the club lounge would be good as guests are paid for... More

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear inxpekto, Thank you so much for your review. We are happy to know that you enjoyed the stay and like our transformation. We have also taken note on your feedback regarding the lounge area and rest assured that improvement is on progress. We do look forward to seeing you again soon. Best regards, Masri General Manager More

Bandung, Jawa Timur, Indonesia
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm stayed in Hotel Sheraton Bandung for celebrating my Birthday with my wife and my little baby, i'm choose this hotel because they had renovated the hotel so nice just i saw it at their website photo gallery. The Hotel have a 2 entrance, 1 at main lobby, and another at side of the hotel and for privacy we go... More

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear Mr. Rachmad2002, Thank you so much for your kind review. We are delighted to know that you and family had a memorable stay and enjoyed our transformation. I have also conveyed your compliment to Ms. Rindy. We do look forward to seeing you again soon. Best regards, Masri General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in Sheraton Bandung, Towers room for 2 nights in October. This newly renovated hotel offers fresh looks, great immaculate garden landscape and breezy air. Its location not too far from factory outlets but away from hustle bustle Bandung and only about 10 mins drive to famous Stone Café. Spacious room and bathroom layout, the round sofa so great for... More

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear dyn_za, Thank you so much for your kind review. We are delighted to know that you had a memorable stay and enjoyed our transformation. We have also taken note on your comment regarding the baby crib, although the crib and set up should be according to Starwood safety and hygiene standard. We do look forward to seeing you and... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me and my family stayed for 4 days/3 nights and had the connecting rooms. Rooms were overall alright except that the shower tile was a little dirty and the bed skirts had stains on them. Other than that, everything else was good – staffs were friendly and helpful, breakfast buffet was good and the bed was comfortable.

Was this review helpful? Yes 1
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Dear Ms. Marli _Adli, Thank you for your review and feedback. We are happy to know that you enjoyed your overall stay, on the other hand we also apologize for the short fall on the cleanliness. Rest assured, I have followed up this matter with respective Department Head on our going training and development programs. We look forward to seeing... More

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 21, 2014

This review is long overdue but I'd like to recognize the service and nice staff that made our family at home during our 9 days stay last July. Every morning and afternoon we enjoyed the breakfast and cocktail at the club Lounge as I am a platinum member. The hotel has been renovated and it was so much better than... More

Was this review helpful? Yes
SheratonBandung, Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello NHMumOfTwo, Thank you so much for your review. We are delighted to know that you and your family had a great stay back in July and love our transformation. We do look forward to seeing you and family again soon. Best regards, Masri General Manager More

Madrid, Spain
1 review
5 of 5 stars Reviewed October 21, 2014

After being his guest for nearly two weeks, I think it’s my duty to thank you for all the effort that you and your staff have done to make me feel as at home. The facilities of the hotel are truly outstanding. But nothing likes the professionalism and friendliness of the staff in the hotel, from the front desk, restaurant,... More

Was this review helpful? Yes
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Angel S, Thank you so much for your kind review. We are delighted to know that you had a memorable stay. We do look forward to seeing you again soon. Best regards, Masri General Manager More

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Additional Information about Sheraton Bandung Hotel & Towers

Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Bandung Hotel & Towers 4.5*
Number of rooms: 156
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Also Known As:
Sheraton Bandung Hotel And Towers
Bandung Sheraton

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