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Sheraton Bandung Hotel & Towers

#4 of 179 Hotels in Bandung
Certificate of Excellence
Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
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Sheraton Bandung Hotel & Towers
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Sheraton Bandung Hotel & Towers
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174 Reviews from our TripAdvisor Community

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Traveler rating
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    4
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5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
  • All months
    (174)
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    (39)
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    (35)
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Toronto, Canada
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As a platinum SPG member we were upgraded to one of the suite facing the pool. Services are great from greeting to check out, worth of a 5 stars recognition. Definitely one of Bandung's best high-end accommodation. Truly recommended especially to an Elite SPG members.

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Jakarta, Indonesia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Located halfway up the hill on cool Bandung, very nice kids club with play ground and horse riding. The towers we book were so amazing clean sheet, nice bed, nice view. I had breakfast in the restaurant next to the swimming pool .

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Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This property lays on a big piece of land, bright colors, nice layout with open corridors, beautifully maintained, with manicured garden and clean pools. The staff is very friendly. Check-in was smooth and fast. They accommodated our request to have rooms with connecting doors upon check-in. Our rooms were clean with complete basic amenities such as bath robe, tooth brushes,... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Djundi K, I thank you very much indeed for your very kind review. I am so happy that you and your family enjoyed the resort experience. Thank you for your comment about our staffs, ground, pool and room plus its bed. Yes, upon our transformation project last year, we equipped all our guestrooms with the latest bedding product from... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This trip, we had good and bad experiences with Sheraton hotel. I try to be objective in this case. First the hotel was nice, good atmosphere, especially if you have young children. The kids playroom was nice and clean, and there's a horse ride as well in the morning. The swimming pool was a also nicely placed, which was in... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Willz H, I thank you very much indeed for your review. I highly value your appreciation about the resort facilities. I am happy that you still had areas where you had enjoyable time in the resort. Willz H, I understand the need to meet our guests' expectation. And I truly regret that we have failed you on that occasion.... More 

Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel during for family holiday and booked a total of 4 rooms. I had high expectation for the hotel because of reading all the good reviews, however, I am a bit disappointed. First of all, although the hotel is supposedly to be newly renovated, but they appeared to still be using some older furniture/equipment. One of... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello AngelClaud, I thank you so much for your recently posted review. It does sound fair and kind enough to me. I am happy that you enjoyed the hotel natural green and lush ground. And also the hotel kids club that you enjoyed. I could agree that you like the hotel location since it is remote, away from the busy... More 

jakarta
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's a pleasant weekend getaway in Bandung to stay in Sheraton. The hotel staff are very nice, they up grade my rooms from garden view to pool view. The kids love the hotel very much. Nice view, nice room, nice pool and very nice kids club with play ground and horse riding. They generously approve my request for early check... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello enjelita j, This is so great to have your review. Thank you ! And I am so happy to learn that you and your family thoroughly enjoyed your recent Sheraton Bandung experience. So glad that your family loved the newly transformed Sheraton Bandung. Our huge green and lush ground absolutely distinguished us from others. Thus the completed full renovation... More 

Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Currently staying in the midst of a 3 night stay from the 10th to the 13th of July. Love the ambiance of the hotel. Rustic yet modern. There seems to be an over construction of Hotels in Bandung, and has created a city that is mostly congested and chaotic. Yet this hotel is definitely an Oasis, a get away from... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Du2me2, I am so happy to find you really enjoying your current Sheraton Bandung experience. And I thank you so much for your very kind review. Du2me2, please do not hesitate to reach out to me at anytime should there be anything else I and my team can do to make the rest of your stay more enjoyable. And... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel to celebrate my 2nd Anniversary with my beautiful wife and my lovely daughter..We book directly to the hotel staf. What a suprised we've got. The make a lovely cake with our picture on it. We barely not touch or eat the cake until we got home.. Coz we so amaze with it. The towers we book... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Andrian W, I thank you so much for your very kind review. I am very happy to learn that you thoroughly enjoyed your special getaway on your special 2nd anniversary occasion. I also thank you for your comment about Boma. i will surely pass this to him through our recognition program in the property. The newly transformed Sheraton Bandung... More 

Yogyakarta, Indonesia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I came on weekend getaway. Initially didn't stay in Tower Room but in the other part of the building. Woke up at 2 am due to a very noisy sound came from the Aircon Exhaust somehow accumulated on top of my room. The staff are superb on handling my complaint, upgrade and move my stay to Tower Room. The room... More 

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AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Ahmad_da, I thank you so much for your very kind review. I am so happy that you still commenting on your enjoyable and memorable stay back in Octobedr 2014. And I thank you so much for your very positive comments on our Tower Room. Our Engineering has rectified the AC issue you reported last time. Meantime, you just need... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

My husband booked for a 1 night stay at a deluxe room for our Anniversary through our travel team Aria Global Tour. We were thrilled when told our room was upgraded to an Executive suite. The Suite was simply superb !!! On the bed there was two swans made from towels kissing and rose petals made out into heart shape.... More 

Was this review helpful? Yes
AkhmadFadholi, General Manager at Sheraton Bandung Hotel & Towers, responded to this review

Hello Sharol O, I thank you so much for your very kind review. Congratulations once again on your wedding anniversary ! I am very happy to find you enjoyed your recent Sheraton Bandung experience. And I am also glad to know that you loved our newly transformed room. And also our way in recognizing your anniversary occasion. That is what... More 

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