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Hilton Bandung

Travelers' Choice award winner
4.5 of 5
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Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia
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Hilton Bandung
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Ranked #6 of 179 Hotels in Bandung
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4 of 5 stars reviewed today
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694 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed today NEW

Nice hotel with spacious room (ours were facing the main road) and big bathroom. Hotel staff were all very friendly and helpful, from the concierge to the restaurant staff. Breakfast spread was good, with both international and local food. I gave 4 stars because housekeeping was not so thorough, missing towels and not replacing soap bar even though the current... More 

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jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent Hilton Experience, the Hotel was very nice, great breakfast, Very SPACIOUS Room with Very WIDE BED.. great swimming pool scenery.. will be great if it can have warm water.. Fitness center is good with lost of equipment for working out the Swimming Pool has comfy spaces for hang out or resting just along side the swimming pool

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Nur Agus S, Thank you for your review, and we are delighted to see that you had a very memorable stay with us, especially at the pool. We look forward to welcome you again soon. Until then, Kind regards Scott Wilson General Manager . More 

Bandung, Indonesia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Location, room, breakfast is all very good, but the price for the rooms is just not right anymore. You can have hotels with of a little less quality for more than 50% of the Hilton price. If money is not a problem tis hotel is an excellent pick.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Peter D, Thank you for taking the time to share your positive comments. During the last few weeks has been the peak holiday season for hotels in Bandung, which is reflected in the room rates, however we hope that you will continue to stay with us, and take advantage of the many promotional rates available throughout other periods of... More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked about 3 weeks before our arrival in hilton to make sure we got the room we want (2 queen executive) has 2 queen beds coz we have children and paid as soon as we got the email confirmation. When we arrived there (hilton hotel), not just they HAVE NOT prepared my room, they also give me downgrade (junior)... More 

Was this review helpful? Yes 1
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Tourleader 999, Thank you for sharing your feedback, however what you experienced is deeply concerning and I understand how disappointed you and your family must have felt. This is not the standard on which we have built our credibility. It is unfortunate that we did not meet during your stay and therefore I would like to discuss this with... More 

jakarta, India
1 review
3 of 5 stars Reviewed 1 week ago

not all the room is clean and ready for guest. and also waiting time to get the room ready is very long. but the response when we call CS, the response is very quick. i might consider staying in hilton again and i hope i dont find same problem again

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear WIllyanto G, Thank you for choosing Hilton Bandung. I apologize for the inconvenience that your room was not ready on arrival. Whilst we try to limit any delay, due to the peak demand of the holiday season this can sometimes take longer. I am pleased to read however that our team was responsive. We look forward to welcome you... More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked about 3 weeks before our arrival in hilton to make sure we got the room we want (2 queen executive) has 2 queen beds coz we have children and paid as soon as we got the email confirmation. When we arrived there (hilton hotel), not just they HAVE NOT prepared my room, they also give me downgrade (junior)... More 

Was this review helpful? Yes 3
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Tourleader 999, Thank you for sharing your feedback, which I see that you have posted the same feedback twice. What you experienced is deeply concerning and I understand how disappointed you and your family must have felt. This is not the standard on which we have built our credibility. It is unfortunate that we did not meet during your... More 

Jakarta, Indonesia
3 reviews
5 of 5 stars Reviewed 1 week ago

Having stayed in Bandung for so many times, I am looking forward for another surprise that make this journey remarkable. I am glad that this happen this time during my stay in Hilton. The room and service provided by your staff really deserve 5 star plus rating and I am sure that I will return here again.

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Madam Koo Thank you for considering us as your ' Best stay ever" - this is certainly the best accolade we can receive. We strive that every guest has a memorable stay and hope to welcome you back again soon. Until then, Kind regards Scott Wilson General Manager . More 

Bandung, Indonesia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was not staying here but I was happened to have dinner here with my brother. I chose Hilton because of some people's recommendation. I am very satisfied with the service from staffs here. Unfortunately I forget the staffs' names. And for sure there are plenty of choices for food, yet so delicious! I will surely come here again! :D

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GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear KKaanyaa, Firstly Happy Eid Mubarak to you. Thank you for choosing us for your Iftar dinner, and I shall share your appreciation with all our team. We hope to see you back again soon for dinner during our regular buffet. Kind regards Scott Wilson General Manager More 

Bandung, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is very good and cool, but it would be better if in the room got sofa, it near hypersquare point at the left and about 1 km to nearest Mall ( Istana Plaza ) where there is a lot of food station, the staff is helpfull we recieve supprise for birthday and our anniversary too. oh if you... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Christina T, Thank you for choosing Hilton Bandung once again. We are pleased that you had another great say and enjoyed the small surprise recognition from our team. For your next visit, we have noted your preference that you like to have a daily newspaper delivered, and should you prefer a room with sofa, these are available in all... More 

melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

really good & friendly staff, clean room, nice looking hotel. al fresco restaurant serves very good food. 6th floor pool area is beautiful presented . very satisfied overall and highly recommend this hotel for business or holiday , I would be happy to return again soon.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GenMgrHilton, General Manager at Hilton Bandung, responded to this review

Dear Sebastien G, Thank you for sharing your recent experience. We are very heartened to know that you had another great stay with us. I see that this is your third stay, and it is very pleasing to see that we continue to maintain a consistently high standard. On your next visit I look forward to meet you personally. Thank... More 

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