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All 146 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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74%
Ranked #17 of 146 hotels in Bandung
Certificate of Excellence 2014
A recent review
  • Reviews (231)
  • Photos (86)
  • Amenities
  • Room tips (45)
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231 people have reviewed this hotel

Traveler rating
    73
    93
    43
    16
    6
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87
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Houston, Texas
Top Contributor
61 reviews 61 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

We book the family room on the expectation that it's designed for family. The room is located at the highest floor with a Loft design (interesting). The carpet was torn in many places, the furniture is full of cigarettes burnt, there are molds in the small bathroom with a underpower exhaust fan and leaky aircond on the loft unit. Breakfast... More

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malaysia
1 review
5 of 5 stars Reviewed 1 week ago

My 1st time visit to this hotel on Apr 2014 was perfectly smooth & satisfying for me, husband & my baby starting from the airport transfer supir who was readily waiting at the arrival hall altho our flight was 1 hour delayed till we departed back to KL. We arrived a bit late around 9pm & once we reached the... More

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1 review
3 of 5 stars Reviewed 2 weeks ago

I stay in the grand family room for 1 night. The room is small duplex. Bathroom is small, dark and dirty. Breakfast only for 2 people though the room is for 4 people. The breakfast is okay, lack of western food. Parking area is very small The location is great. Walking distance to fo. I think the best feature of... More

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Contributor
20 reviews 20 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was stayed here 5 nights in june 2014. The location in Riau street is near to many factory outlet, but its too far from the main street in Bandung (Dago street). Its too far from mall and department store also. The service is poor, i have put my laundry near my door room in 7 am, when i go... More

Was this review helpful? Yes 1
KL
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed in the family room. Its a duplex unit with double bed on the top floor and 2 single beds on the floor below. Plasma tv available for each floor. The room was clean n the beds are comfy. Customer service was superb. Complimentary choc banana cheese were delivered to our room right at the moment we arrived. The receptionists... More

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Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived on 11 June 2014 and stayed in this hotel for 3 nites. Overall, we have found the staff to be helpful and polite, especially Putri, the customer relation manager. The staff could manage some simple English words. Our check-in was smooth and our superior room was clean and fairly comfortable although a little small. The breakfast spread are... More

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Seremban, Negeri Sembilan, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

MY REVIEW FOR 2013 Staying at this hotel in 2011 , 2012 and this year... Past 2 year, really enjoy my stay there... But not this year..... 1. This hotel really need to change their linen... Bedspread... Pillow cover... They never change past few year... The colour not white anymore.... 2. How bad to use dirty towel... It's grey ....... More

Was this review helpful? Yes 1
Singapore, Singapore
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 1, 2014

Booked the loft room. Room was dusty. Lighting was terrible. Language barrier with staff. They couldn't understand basic english. Toilet was small. Air con was too cold on the lower level and too hot on the upper level. Asked them to fixed that several times but it never happened. Breakfast was utter rubbish. Location wise was fantastic, if you are... More

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Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014

I stay this hotel last year for 3 nights.location was good friendly staff especially the manager cannot remember his name sorry,breakfast is ok ,one thing i really appreciate the staff done for me i bought a baby shoe from a mall they give both also left size i told d manager then he ask he staff when and change for... More

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Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear : christine_Tay_Khoo Warmest Greetings From Grand Serela Riau Bandung ! Thank you very much for your nice review on Tripadvisor. It provide us your feedback on your stay with us. We are pleased to read your comment.. At Grand Serela Riau Bandung, we do our best to provide a superior service experience for each customer. That’s why your feedback... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

Airport pickup was good and fast! Super love my duplex room! All my friends loved it too and we wish it was a longer stay! Big rooms, peaceful & nice... Clean toilets. Breakfast was good for a 3 star! WiFi is fast & good! Check In was smooth. Very convenient, 7-11 located at the hotel 24/7! KFC walking distance, factory... More

Was this review helpful? Yes 1
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear ridzuanora Warmest Greetings from Grand Serela Hotel Bandung ! Thank you very much for your review on tripadvisor, and thank you for choosing Grand Serela hotel during your stay in Bandung. I am very pleased to see you enjoyed and happy during your stay with us, your review is a big awards and encourage for the best quality of... More

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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#7 Spa Hotel in Bandung
Hotel Class
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
Number of rooms
83

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