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Serela Riau Bandung

Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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354 Reviews from our TripAdvisor Community

Traveler rating
    145
    128
    56
    18
    7
See reviews for
124
35
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (71)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (118)
All months
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

A good place to stay with all the facilities provided. It would be full rating if the gym facilities working on. Anyway, congratulation for all the staff as they are very friendly and try to serve you with their best. I will surely come again to this hotel if going to Bandung.

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Danial, Thank you for reminding us to fixing our treadmill at gym center. I will speed up the spare part procurement by this week. We do appreciate for good comment as well. Hopefully we could serve you better on your next stay at Serela Riau Bandung. Sincerely, Djarot General Manager More 

Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

The grand room are exceptionality large for family enjoyed our 3 day experience at serela riau hotel bandung, with the high quality service by its staff they would so anything to keep you feel like home!! It was a great pleasure in serela riau bandung

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Dehariki83, We grateful for your excellent review and we do appreciate. It is our commitment to deliver sincere service for you and family at Serela Riau Bandung. We are looking forward to welcoming you back. Thank you for your kindness. Sincerely, Djarot General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Best location,excellent service friendly staff Novia (Gro) and the staff make me feel at home. Overall experience was a very good hotel well positioned in the centre of Bandung ! Very recomended hotel for holliday or bussines

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Dehariki 83, Really appreciated and we do thank you for your excellent review. I have forwarded your appreciation to Novia as well and she was happy and said grateful for you. Hopefully we could serve you and family again on next stay at Serela Riau Bandung. Sincerely, Djarot General Manager More 

Indonesia
1 review
5 of 5 stars Reviewed 2 weeks ago

first about this hotel is location, being in the center of Bandung is great advantage. we stayed for one night and one thing, this hotel is merge with shopping center example recomended factory outlet : summit,heritage,secret and for man this factory outlet has a lot of international brand, for a shopaholic this hotel must be a heaven. all the staff... More 

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s.Evifeli85, We do appreciate and grateful for the excellent review. It is our commitment to deliver sincere service to all guest. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Please kindly forward our warm greeting for you and family. Sincerely, Djarot General Manager More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here two nights in May 2015, and was very pleased with the hotel. Rooms are clean and nice (loved the shower after a long train ride!), and there was even a little plate with chocolates welcoming us! The beds were nice and comfortable, and the wifi was good. There were even slippers in the room! The staff at... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Hanneke, We do grateful and appreciate for your good reviews on us. It is our honor to provide sincere service during staying at Serela Riau Bandung. We are looking forward to welcoming you back stay again at Serela Riau Bandung. Sincerely, Djarot General Manager More 

Subang Jaya, Malaysia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Our first time stay at this hotel was great.will come again in our next visit. Suggest in every room there is a simple weighing machine.we have to bring our luggage bags to the hotel's kitchen to weigh and this was very inconvenient for heavy shoppers like us travelling by air asia. Hotel in Ho Chi Minh city ive been recently... More 

Review collected in partnership with this hotel

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Zohana, Thank you very much for good reviews on Serela Riau Bandung. We do appreciate for your kindness and suggestion regarding the weight scale, for the time being we are going to provide at lobby area. Hopefully we could serve you again at Serela Riau shortly. Sincerely, Djarot General Manager More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

i stay in here for two nights, and hotel location near with factory outlet and restaurant lovely place. clean room and cute with friendly staff , Novia always help me anywhere i met in hotel and knowledgeable.thank you! Over all the stay was great and value for money . Service and Hospitality excellent In the end serela riau Hotel is... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Ratna, I and entire staff of Serela Riau are delightful and gratitude for your excellent review. We are committed to maintain event improving the quality of service and products. I have forwarded your appreciation to Novia our Guest Relation Officer and she said thank you and sending warm regards for you and family. Hopefully we could welcoming you... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2015

On a recent visit to Bandung I chose tp stay at the Serela Riau Hotel. This is a local style hotel that does not dissapoint in any way and is really good value for money. The location is the best in Bandung if you are shopping as the major factory outlets are 5 minutues walk away and others are a... More 

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Moore, I and entire staff were happy and gratitude for your excellent review, hopefully we could maintaining event improving our quality of service and products. I have forwarded your appreciation to Novia our Guest Relation Officer and she was very happy as well. We do hope we could welcoming you back home to Serela Riau Bandung in future.... More 

Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 18, 2015

This hotel sure has a very nice spot.. Near factory outlets and so many food outside.. But actually i wasnt satisfies during my stay. The room small, then unfortunately my room was a connecting door with other people whom so noisy and loud. Even people outside can hear it clearly. Dirty bed sheer (like a few hairs) even my mini... More 

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Jazt88, Thank you for the review/ corrections for us at Serela Riau Bandung. Our housekeeping and front office staff will pay more attention on cleanliness issue at mini play ground. And will be more informative regarding in room facilities we have as well. I do apology for the inconvenience Thank you Djarot More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2015

if you are in Bandung and wanna go for shopping spree and do not want to rent a car or hire a driver, this is the best place to stay. It is located in Jln Riau (which is one of the main street of Shopping outlets stretch. Basically it takes less than 5 minutes walk to reach the nearest factory... More 

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Natasha M, We were happy served you during stayed at Serela Riau. We do appreciate and grateful for your great review for our hotel. Hopefully I and staff could maintaining and improving our quality service and product at your next stay. Please kindly forward our warm regards for your family. Welcoming you back home again to Serela Riau... More 

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