We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Serela Riau Bandung

#12 of 174 Hotels in Bandung
Certificate of Excellence
Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Serela Riau Bandung
Professional photos View all
Browse nearby
Serela Riau Bandung
Serela Riau Bandung
Serela Riau Bandung
Write a Review

347 reviews from our community

Traveler rating
    141
    125
    56
    18
    7
See reviews for
119
34
17
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (347)
  • Mar-May only
    (64)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (118)
All months
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel sure has a very nice spot.. Near factory outlets and so many food outside.. But actually i wasnt satisfies during my stay. The room small, then unfortunately my room was a connecting door with other people whom so noisy and loud. Even people outside can hear it clearly. Dirty bed sheer (like a few hairs) even my mini... More 

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Jazt88, Thank you for the review/ corrections for us at Serela Riau Bandung. Our housekeeping and front office staff will pay more attention on cleanliness issue at mini play ground. And will be more informative regarding in room facilities we have as well. I do apology for the inconvenience Thank you Djarot More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

if you are in Bandung and wanna go for shopping spree and do not want to rent a car or hire a driver, this is the best place to stay. It is located in Jln Riau (which is one of the main street of Shopping outlets stretch. Basically it takes less than 5 minutes walk to reach the nearest factory... More 

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Natasha M, We were happy served you during stayed at Serela Riau. We do appreciate and grateful for your great review for our hotel. Hopefully I and staff could maintaining and improving our quality service and product at your next stay. Please kindly forward our warm regards for your family. Welcoming you back home again to Serela Riau... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stay 1 months ago for 2 nights room superior king,It's very nice hotel with nice staff,the room is okay and clean but the bathroom is to small,but for next day the staff recommend me for move upgrade to deluxe room without charge,I'm very happy thanks for staff named Tisna,you give me good room.

Was this review helpful? Yes 2
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Agiandra, It was our happiness served you at Serela Riau and we do grateful. I have forwarded your appreciation to Tisna as well. Hopefully we could maintaining event improving our service and product in future. We are looking forward to welcoming you back home to Serela Riau Bandung. Thank you for your kindness Sincerely, Djarot General Manager More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The place was good for staycation.easy to walk about there as there's many shops and foods.got a free upgraded to deluxe room for one night stay without any additional charge.the staff Tisna was nice upon my arrival,he give me about the details about that place,great service.thank you Serela riau bandung will come back again

Was this review helpful? Yes 2
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Chistch, Warm regards from Serela Riau... It was our happiness served you during your stay and we do appreciate for your excellent review as well. I have forwarded your appreciation for Tisna. He was happy and said thank you for your kindness. We are looking forward to welcoming you back home to Serela Riau soon. Thank you Sincerely,... More 

Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

the location is near to restaurants & factory outlets..and you can find traditional bandung food the street easily..you'll find it enjoyable to walk around this neighboorhood..and this hotel serves very various food for breakfast..such as : kupat tahu, empal gentong, bubur kacang hitam, ubi rebus, jagung rebus, singkong goreng.. if you bring a car, you'll find the parking lot is... More 

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Ita Irawan, We do grateful for your appreciation and good review. I and staff are going to maintaining even improving our quality of service and products. We are looking forward to welcoming you back home to Serela Riau Bandung. Thank you for your kindness Sincerely, Djarot General Manager More 

Surabaya, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice location for those who Love shopping, a lot of factory outets surrounding the area, for overall performance of hotel are good but room too dark and need to have bedding renewal, cable TV not so clear, wifi works fine.

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Tinton, We do thank you for your review. For the time being we are changing all lamps inside guest rooms with brighter ones starting from April 6, 2015. Hopefully we could gradually carry on and accomplishing improving lighting in this month. Thank you for your kindness Sincerely, Djarot General Manager More 

Springfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel wasn't anything special. Old but clean and kept up as well as could be expected. Location right in the heart of the shopping district in Bandung. However the wait staff in the restaurant could not have been any nicer. Definitely the highlight of the stay.

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Larry, We do gratitude to your stay and appreciation for us. Hopefully we could maintain even improving our quality of service and quality. We are looking forward to welcoming you back home to Serela Riau Bandung. Thank you and have a nice day. Sincerely, Djarot More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a night on business,great place to stay and service all round staff were friendly,helpful especialy ms.novia sweety! Breakfast in the cafe was very good with a wide array of food to satisfy anyone.

Was this review helpful? Yes 2
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Memey29, We were happy and gratitude we could serve you at Serela Riau Bandung. I have personally forwarded your appreciation towards our staff Novia, and she was happy and said many thanks. I and staff are looking forward to welcoming you back home to Serela Riau Bandung. Thank you for your kindness Sincerely, Djarot More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Initially we booked 2 family rooms, 1 delux and 2 superior rooms for our stay 5 days 4 nights. However some of the rooms air con were not cold. But the hotel staffs assisted us and gave us a better rooms. They even upgraded one room with no additional charge. My was the family room. Great for family but the... More 

Was this review helpful? Yes 5
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs Marlina, I do apology for my fault regarding the air conditioners. For the time being we are continuing maintaining all a/c at guest rooms. Thank you very much for your kindness. We are looking forward to welcoming you back home to Serela Riau Bandung. Sincerely, Djarot More 

KUALA LUMPUR
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2015

Initial night was not satisfactory..given a small room without windows...can hardly move about,small toilet etc..cos they have not received AGODA booking confirmation..they should have accommodated based on the confirmed booking for a superior room with breakfast....and it was already nearly 2am in the morning

Was this review helpful? Yes 2
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Suhardi, Please kindly accept my fault regarding the inconvenience, i have evaluated my staff and our computer confirmation system as well. We are working fixing the system. Hopefully we could serve you better in future. Thank you very much for your kindness. Sincerely, Djarot General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (108)
Viewed
Room/suite (36)
Viewed
Hotel & grounds (25)
Viewed
Dining (11)
Viewed
Family/play areas (3)
Viewed
Bathroom (4)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (5)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question