We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Serela Riau Bandung

#13 of 175 Hotels in Bandung
Certificate of Excellence
Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Serela Riau Bandung
Professional photos View all
Browse nearby
Serela Riau Bandung
Serela Riau Bandung
Serela Riau Bandung
Write a Review

339 reviews from our community

Traveler rating
    138
    122
    54
    18
    7
See reviews for
117
33
16
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (339)
  • Mar-May only
    (56)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (118)
All months
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Initially we booked 2 family rooms, 1 delux and 2 superior rooms for our stay 5 days 4 nights. However some of the rooms air con were not cold. But the hotel staffs assisted us and gave us a better rooms. They even upgraded one room with no additional charge. My was the family room. Great for family but the... More 

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs Marlina, I do apology for my fault regarding the air conditioners. For the time being we are continuing maintaining all a/c at guest rooms. Thank you very much for your kindness. We are looking forward to welcoming you back home to Serela Riau Bandung. Sincerely, Djarot More 

KUALA LUMPUR
1 review
4 of 5 stars Reviewed 2 weeks ago

Initial night was not satisfactory..given a small room without windows...can hardly move about,small toilet etc..cos they have not received AGODA booking confirmation..they should have accommodated based on the confirmed booking for a superior room with breakfast....and it was already nearly 2am in the morning

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Suhardi, Please kindly accept my fault regarding the inconvenience, i have evaluated my staff and our computer confirmation system as well. We are working fixing the system. Hopefully we could serve you better in future. Thank you very much for your kindness. Sincerely, Djarot General Manager More 

Sleman
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

For the first experience to stay on this street, I found it interesting and so useful. People who loves shopping will really enjoy staying here, just along the street there are factory outlets and culinary heaven (traditionally and internationally).

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Ragil Suryoputro, I and staff of Serela Riau were happy served during your stayed. Hopefully we could welcoming you back to Serela Riau in future. On behalf of staff and management of Serela Riau I do grateful for your kindness and appreciation. Sincerely, Djarot General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

location is in the busy shopping areaalso as it is location in the shopping district with factoury outlet around you. you have a direct access from the hotel to the mini market and ticket counter which is great

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Jeje, Thank you for gave us excellent review and we would to maintain the quality of service and products.Please kindly forward our warm greetings for you family. We are looking forward to welcoming you back home to Serela Riau Bandung. Sincerely, Djarot General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The best thing about this hotel is the service.this was my first time staying here and I arrived in the morning and my room was ready!and every time I was in the lobby,restaurant,corridor room the staff greeted me by name.serela riau for making our stay very comfortable and memorable.

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Iis, it is our honour and commitment to deliver sincere service to Mrs. Iis and we are happy served you. We would maintain even improving our quality of service and products. Please kindly forward our warm greetings for your family and we are looking forward to welcoming you back home to Serela Riau Bandung. We do grateful. Sincerely,... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Good location to reach shopping and culinary destination in downtown Bandung. Nestled among many Factory Outlets, Cafes and Foodcourts offering various ambiance (modern or traditional) and taste (local, asian or western).

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Willy Simanjuntak, We do thank you and feel happy since you have got good time during stayed at Serela Riau Bandung. Hopefully we could serving you again in future. Please kindly forwarding warm greetings from Serela Riau for your family as well. Thank you very much Sincerely, Djarot More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spend short holliday with my family here.Serela riau bandung make for an ideal starting point for leisure and business travellers exploring bandung.its location being in the centre of bandung is great benefit.very nice hotel

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Yuhana Cahya, Warm regards from Serela Riau We are happy to having your excellent review on us, we do appreciate and grateful. Ii is our commitment to maintain and improving our product and service in future. Please kindly visit and stay again to Serela Riau we are more than happy to welcoming you back home here. Thank you... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Well, it is great location for who really enthusiatic for shopping.I really enjoy staying there.The staff really friendly.Keep good job guys! Nearby the hotel there is mini market, and a long the road is shoplot .

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Nik N, We do thank you for stayed at Serela Riau for couple days. We were happy and grateful served you as well. Hopefully we could welcoming you back home to Serela Riau in future. Please kindly forwarding our warm regards for your family. Thank you very much Sincerely, Djarot General Manager More 

1 review
2 of 5 stars Reviewed February 19, 2015

So disappointed, since this hotel has no pool. The carpet is smelly. The hotel aircon is not fresh more like smoking room although i stay in non smoking room. But the location is near many factory outlet.

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Hanifa, I do apology for my mistakes regarding poor service. I and housekeeper have noted the problems and we are doing general cleaning at all guest rooms. We do grateful for your reviews. Sincerely, Djarot General Manager More 

Selangor, Malaysia
1 review
4 of 5 stars Reviewed February 18, 2015

I stayed here for 2 nights and everyday when met the staff, all the staffs will greet and smile. And when asked questions, the staffs always try the best and give afford to help. Also, the hotel is near the factory outlet shopping area (example : Heritage Factory Outlet, Summit Factory Outlet etc..). This hotel is worth for money to... More 

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. Berg, we do appreciate and grateful for stayed at Serela Riau Bandung. It is our our honor and pleasure to deliver our sincere service to you. Hopefully we could maintain our sincere service and improving our quality of products. We're looking forward to welcoming back home to Serela Riau. Thank you very much Sincerely, Djarot General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

117 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (107)
Viewed
Room/suite (36)
Viewed
Hotel & grounds (25)
Viewed
Dining (11)
Viewed
Family/play areas (3)
Viewed
Bathroom (4)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (5)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question