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Serela Riau Bandung

Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40153, Indonesia
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1 room 1 guest
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Serela Riau Bandung
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377 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
  • German first
  • Indonesian first
  • Japanese first
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Indonesia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

i just recently started writing review for tripadvisor,so this is a late review but novia contact me (whatsapp) she said 'dont forget for review' hehe thank you...the breakfast buffet is delicious,it had a huge selection of different pastries, traditional menu, etc ! Hotel was crowded we had wait 5 minutes before being seated for breakfast. O ya located very good,... More 

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Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My 2nd stayed at this hotel..Satisfied with services ..convinience to shopping area..staff very friendly and helpfull..down stair more tits bits to buy as there a circle k kiosk.easy to find food for supper food at the restaurant with reasonable price ..and also delicious..till we meet again serela ..

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hi ..i love this hotel..this is my 2nd time stayed at this hotel..the staff so friendly and helpfull..especially Tisna and also a banquet staff by the name Anita and Novia..love their services...and also the manager by the name Mr Anton..helping us and drive us to the Bandung airport..so hepi and feel wonderfull during our stayed..Thank serela Riau..for ur services .Bye... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is a short walk from restaurant and factory outlet is near great shopping, upon our arrival we are pleasantly greeted by the bellman and check in was a breeze. Novia guest relation always give recommended top place in bandung. We were in a grand room was great.

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms Hezty09 Warmest greeting from hotel serela riau Bandung, We thank you very much for choosing hotel serela riau Bandung as a place to spend time in Bandung city, we are so pleased to hear you are happy and enjoy stay at our hotel and it is our honor to provide sincere service for all guest who stayed in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

visited with a group of friend for 2 days, the staff at this hotel were so helpful and friendly during our stay, novia thank you always give me everythink information. hotel were what you'd expect for central bandung.

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Deva O, Warmest greeting from hotel serela riau Bandung... First of all we thank you for choosing hotel serela riau Bandung as a place to spend your time in Bandung city, we do appreciated and grateful for the excellent review and I have forwarded your appreciation to Novia as well she was happy. it is our honor to provide... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I'm from a travel industry and was shocked by the level of service in this hotel. Booked an Executive room. Room is really dark with only 2lights no table lamp and corner lamp. Ask to be moved to different room and was ignored for almost 1hour. Finally room is full and offered to pay difference for upgrade to their biggest... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Setiadi Halim Thank you for leaving a valuable feedback about your stay at Serela Riau Bandung. i'am truly sorry that you did not enjoy the room condition and breakfast experience when you stay with us, in our effort to provide a variety of quality food items. i'll correct you, First of all you booking from travel agent, you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The service was good n environment was chill and relax.recieptionist was also polite and easy to communicate in many ways.lastly, dont dissapointed to came here to leisure around bandung,indonesia.backpackers also came here man dont miss its!

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Hakimiealimudin, Warmest greeting from Hotel Serela Riau Bandung... We do grateful and happy having your excellent review for us at Serela Riau Bandung and it was our pleasure to serve you during your stay and next future, hopefully we could welcoming you back to Serela riau Bandung sincerely yours Made More 

Tangerang, Indonesia
1 review
5 of 5 stars Reviewed July 25, 2015

One of our best planned holiday in Bandung , we choose hotel that perfectly located at heart of Bandung city , Serela Riau , you can find all famous restaurant , factory outlet , bandung speciallity shop within walking distance from the hotel. Hotel Serela has room with design and fasilities that make us feel comfort and pleasant during our... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr, Soerono and Family Warm regards from Serela Riau Bandung... We do grateful to have excellent review from Mr. Soerono. It is our commitment to provide sincere service and excellent products during your stay. Hopefully we could welcoming you back home to Serela Riau Bandung. Once again we do thank you for your kindness. Sincerely, I Made Sedana General... More 

1 review
5 of 5 stars Reviewed July 21, 2015

Great and cool best hotel choice i could have made in bandung 20/15 minutes from airport, 3 minutes from factory outlet or restaurant . the staff is what make a great hotel, specialy novia and they very helpfull

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Dewi R Warmest Greeting From Serela Riau Bandung We do grateful to have excellent review from Mrs.Dewi R. It is our commitment to provide sincere service and excellent products during your stay. Hopefully we could welcoming you back home to Serela Riau Bandung. Once again we do thank you for your kindness. Sincerely, I Made Sedana General Manager More 

Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2015

My second trip to bandung with 9 family members and of course I stayed again at this hotel as the location is great with many factory outlets and eateries and not forgetting the staff who are very helpful and courteous especially Tisna who not only waited for us at the airport but arranged a 14 seater van for us to... More 

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/s. ABIsmail, Warm greetings from Serela Riau... It was our honour and pleasure served you back to Serela Riau Bandung. We do grateful and happy having your excellent review for us at Serela Riau Bandung. I have told to Tisna regarding your compliments for him and he's excited and said many thanks for Mr/s. ABIsmail. Hopefully we could keep... More 

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