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All 152 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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Serela Riau Bandung
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Ranked #23 of 152 Hotels in Bandung
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Rizal P Jakarta
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259 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Jakarta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I stayed at the Grand Family Room at the 6th floor, I booked and paid online thru Kagum Hotel website, with request to have a non smoking room and floor, however there is no information that all the Grand Family Room is a smoking room and on the smoking floor until we checked in. Checked in process is pretty quick,... More

Review collected in partnership with this hotel

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. RIzal P, Thank you for choosing Serala Riau Bandung and Thank you for nice Review on TripAdvisor. All the feedback is very important for us and Continue to improved our valued guest experience. Thank you for constructive feedback, this is motivating us to improve our quality . I have shared this review to dept concern for evaluation. Again... More

Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

First time I have stay in this hotel on 2 weeks ago, first come to hotel I think same with level 3 stars with other hotel not special„ but I stay in room 120 so surprise I have found letter with my name and hand writing from management and little cake....and staff fully friendly and this location very strategic in... More

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Chazr30, Thank you for valuable review on TripAdvisor. Happy to read our services meet to your expectation. All Feedback is very important to us to continue upgrade our services. Again, Thank you and looking forward to welcoming you back to Bandung Always Happy to serve and have a great Day Kind Regards, Cita Hepiningtias General Manager More

Bali, Indonesia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We were there for a family vacation recently and just loves it. The Grand Room is perfect for family holidays and the staff are accommodating and courteous. The location could not be better. It is very close to the 'Must Visit' places in Bandung. We would like sincerely thank you for the great work that you have done and look... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ms GBali11, Good Morning..... Thank you for your great review on a TripAdvisor We are pleased to learn that you have had a magnificent stay with Serela Riau Bandung. We look forward to the pleasure of welcoming you back home to Serela Riau Bandung in the near future. Again, thank you.... and Have a Fabulous Day! Cheers, Cita Hepiningtias... More

Bogor, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 4 days and 3 nights for business trip. I stayed at the Grand Room, also called the family room. The room is unique, because it has 2 levels of bed rooms. 1st floor is for twin bed, and there is mezzanine floor for king-size bed, suitable for small family with teenager or young children. They provided... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr Ondru, Good Morning From Serela Riau Bandung! Thank you for sharing review on TripAvisor, we have noted and took Action based on some point above and Please allow me to express my sincerest apologies for the inconvenienced caused. Your comments is motivating us to improve all areas and therefore we refresh our staff to take a good care... More

Singapore, null, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent location with many eating and shopping options within walking distance. Service is very good - the staff are very friendly and helpful. Enjoyed breakfast which has a good range of local food. Good value for money.

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms Linah, Greetings From Serela Riau Bandung! Thank you for great review on TripAdvisor. Happy to Read our service meet your expectation. Looking forward to see you again back home at Serela Riau Bandung in the near future.... Have a fabulous Wednesday... Your Sincerely, Cita Hepiningtias General Manager More

Labuan Town, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel rooms are cozy and clean and whilst the in room dining prices are not expensive. The breakfast cuisine are delicious. KFC outlets, which is just 3 mins walk from the hotel is open 24 hours, therefore food is not a problem. The hotel staffs are friendly and very helpful. I would recommend this hotel to the shoppers out there... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ Ms Rusni I, Good Morning From Serela Riau Bandung.... Thank you for valuable Review on TripAdvisor and thank you for choosing Serela Riau Bandung during your visit in Bandung. Happy to Read our service meet to your expectation. We look Forward to welcoming you home at Serela Bandung in the near future. Again Thank you and have a... More

Bali
Top Contributor
50 reviews 50 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

2nights staying in Deluxe room #101 on 30 Aug - 01 Sept 2014, it was a pleasant staying in Grand Serela Hotel. It's such a nice hotel in good location, very strategic and close to everywhere especially to Factory Outlet. Complete with Restaurant, Spa room treatment, Karaoke, Kids Play ground near by Lobby hotel,Meeting venue and they have the convenient... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms Clavi Bali, Good Morning! Thank you for Great Review on TripAdvisor, Happy to read our service meet to your expectation. We Have noted and take action based on your comment for improvement Concern to Room Lighting. Again Thank you for Choosing Serela Riau Bandung Stayed Period 30 Aug - 01 Sept 2014, looking forward to welcoming you home... More

1 review
5 of 5 stars Reviewed August 21, 2014

great hotel located in the shopping area. I booked the hotel through online and read the review first at TripAdvisor. The service meet to our expectation. Arrived at the hotel I got the welcome drink in Traditional Way. they served us in "tanggungan". Very creative!. then when arrived at room I got a note from General ManAger by hand writing... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Purwanidias, Good Morning From Serela Riau Bandung! Hi, Nice to meet you again .. and Thank you for great Review on a TripAdvisor. happy to read that our service meet to your expectation. I will pass your review to the entire team here. we look forward to welcoming yo home in Bandung in the near future. Always happy... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Stayed here for 2 nights visiting my aunty in Bandung. First impression the hotel loby are clean . Full Decorated of Indonesia Independence day. VERY Inerseting as well as breakfast theme. They prepare traditional choices. The hotel location is great.. food store surrounded and the center of Bandung Factory outlet. The hotel staff is very attentive.. thank you for the... More

Was this review helpful? Yes 1
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms Zahraku, Thank you for Valuable Review on TripAdvisor! At Serela Riau Bandung, we strive to provide all our guests with warm and great hospitality throughout their stay with us, therefore your feedback is very vital to us and we continue to improve our valued guest experience. Again, Thank you for positive comments which made us proud of our... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 2, 2014

Only 1 night stay. Overall ok. Room was clean, but seemed to have thin walls. Noises heard from an event 1level above. Foods are average, mostly local cuisine. Wifi good. Parking spot is an issue. Very limited and the valet parking service was slow.

Was this review helpful? Yes 1
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ Ms. Zikra M, Greetings From Serela Riau Bandung! Thank you for valuable review on a TripAdvisor. We have noted and took action based on your Comment for improvement. 95 % of our Guest come from Local Market especially Jakarta and based on to our market we served by local food variance. However, we will more explore for food... More

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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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