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All 153 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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Serela Riau Bandung
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Ranked #19 of 153 Hotels in Bandung
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
FitriaDaniels89
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274 reviews from our community

Traveler rating
    100
    102
    49
    16
    7
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98
29
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
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  • Mar-May only
    (47)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (82)
  • Dec-Feb only
    (78)
All months
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 4 days, 3 nights. Everything was perfect. Staffs were very friendly and helpful. It's a good location for shopping as it's very near to the factory outlet; walking distance only. There's also nice food near the hotel premises. The hotel staff named Tisna was superb in his customer service. He was very helpful as he helped us... More

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Fitria Daniels89, Greetings! Thank you very much for taking the time to share your experience concerning your stay at Serela Riau Bandung. Happy to read you enjoyed your room and our hotel; We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with great memories..Please... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

It was 4D3N holidays for me n my wife. We booked Serela Riau hotel for our 1st trip here n it was a smooth one. No waiting time at the hotel lobby. Everyone seems ready to serve us. The room is nice n the lighting was cosy enough for both of us. Toilet is up to its standard, clean. Tv... More

Was this review helpful? Yes
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Mohd I, Good Morning.... Thank you very much for taking the time to share your comments concerning your stay at Serela Riau Bandung. We are delighted to hear you enjoyed your room and our hotel; We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very pleasant and enjoyable stay at this hotel. All staffs are friendly and approachable. Good location for shopping too ! Thumbs up! Should try the spa in the hotel as they do room service too! Price wise, very affordable. definitely not a regret choosing this hotel as my choice. Will visit again soon.

Was this review helpful? Yes 2
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear FeatDaniesl, Good Morning.... Thank you for Sharing experience during stayed with us on TRipAdvisor. Really sorry for late respond due to some technical problem We are pleased to read that you had an enjoyable stay and received hospitality service from our team. Thank you for your positive review and recommendation. We look forward to your return. Have a great... More

Pekanbaru, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Had a wonderful stay, Staff members with a pleasant smile always! the location of the hotel is excellent with many factory outlets & Restaurants around(walkable distance). Our morning was made even more special with variety of breakfast,wonderful service. But some minor issues faced were - repeated problems with Room card key, varying Wifi speed and also Bathroom fixtures may need... More

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ Ms Sresh, Good Morning From Serela Riau Bandung... Thank you for sharing your experience during stayed with us On TripAdvisor and for providing us with positive rating. Happy to read that our service meet to your expectation. We are really sorry for room key and wifi quality. I will Follow up immediately with team. Thank you for constructive... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed ranging from 4 to 6 stars hotel as i am a frequent traveler. I must say that the hospitality of Serela Riau are 6 star. The hotel was recommend by my cousin as its a stone throw away from shopping heaven. I traveled to Bandung via Jakarta with my husband. We requested a Queen bed as I... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Ms Tasha.... First.....HAPPY ANNIVERSARY, May The Happiness with you all the time. Thank you for sharing your experience following your stay at the hotel and for providing us with a very positive rating. I am extremely happy to hear you enjoyed your stay. Please rest ensured our associates will be congratulated for their good work Especially Ms. Novia who... More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All staff from this hotel are friendly and nice. Because we have some language barrier, but they will try to understand our needs and will assist us whenever they could. They are easy to communicate and always greeted us with nice smile. Good environment and clean. Also convenient to other places.. Lots of food served for morning breakfast which satisfy... More

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Good Morning Mr/Ms Laiyujin, Many Thanks for great review on TripAdvisor, Hope this letter find you well! Happy to read that our services meet to your experience, we do hope we can maintenance and improve our service quality in the future. All the Comment is very important for Us here. Again Thank you for Sharing the experience.. we look forward... More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel for 6D5N and everything provided by the hotel and the officers was perfect. The most enjoyable moment through out the stay was waking up early for breakfast and greeted by the sweet smiles from all the hotel officers in charge. In addition, the daily room service was efficient and good. If I would be visiting Bandung... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Garrygerrard8, Good Morning Garry.... Nice to meet you and Many thanks for excellent Review on TripAdvisor. High Appreciate! Happy to read that our service meet to your expectation. Hopefully we can maintain our Service quality to all our guest. Again, Thank you.. and looking forward to welcoming you in the near future. Have a great Day! Kind Regards, Cita... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent hospitality demonstrated by all functions' staff - starting from stepping into hotel entrance & greeted by bellboy, great check-in experience with front desk, super-friendly assistance from maintenance crew upon request made, satisfying routine make room service & pleasant dining experience and variety dishes served for morning breakfast.

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Gorillaz27, Good Morning.... hope this letter find you Well and Thank you for Excellent Review on TripAdvisor. High Appreciate. All the review are very important for us to continue and improve our service Quality. I will pass this Review to the all entire team at Serala Riau to motivate us to keep the Service Quality. Again Thank you for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very Good And Convenient, Hotel initials for All TYPES Kategory when Back Stop in Bandung , business , travel or more! . The service is very good and satisfactory review . Thank you Top Service excellent and friendly.

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr Rio B, Good Morning! Thank you for Great Review on TripAdvisor and Thank you for Choosing Serela Riau during your visit to Bandung. I will pass this message to all the entire team in Serela Riau for their spirit to continue improve their excellent service. Again, Thank you and looking forward to welcoming you back home to Serela... More

Jakarta
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Grand Family Room at the 6th floor, I booked and paid online thru Kagum Hotel website, with request to have a non smoking room and floor, however there is no information that all the Grand Family Room is a smoking room and on the smoking floor until we checked in. Checked in process is pretty quick,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. RIzal P, Thank you for choosing Serala Riau Bandung and Thank you for nice Review on TripAdvisor. All the feedback is very important for us and Continue to improved our valued guest experience. Thank you for constructive feedback, this is motivating us to improve our quality . I have shared this review to dept concern for evaluation. Again... More

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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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