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All 151 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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73%
Ranked #16 of 151 hotels in Bandung
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Adila A Jakarta
  • Overview
  • Reviews (234)
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  • Room tips (46)
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234 people have reviewed this hotel

Traveler rating
    75
    94
    43
    16
    6
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89
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta
1 review
5 of 5 stars Reviewed yesterday NEW

Just booked 2 room for 3D2N. Reason why I pickrd this hotel because it's near a lot of factory outlets (FO), KFC is just around the corner, Holycow steak is just about 100-125 meters away. I like the Circle K because it's "kinda" Inside the hotel premises. The hotel is clean, homey, free WiFi, foods OK, price of room it's... More

Was this review helpful? Yes
Bandung, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I'm stayed for 4D/3N accompanied my family from family from Singapore. this is my first visit to Serela Riau event thought I'm living in Bandung. I'm surprised for the hotel cleanliness and staff is so friendliness. value for money and for Family group is so helpful because hotel provide for family rooms and the hotel provide for driver room. appreciate... More

Was this review helpful? Yes
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Kireisa M Thank you for Excellent Comments which made us proud of our team. We have shared this positive Comment to our entire team and especially to Putri. We look forwards to welcoming you back to Serela Riau in The near future. Last but not least thank you for being our advocate. Your Sincerely, Cita Hepiningtias General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Serela have a good location near with so many factory outlet,restaurant and cafe, event the restaurant on the hotel have a delicious dessert, very homie and strategic hotel, so you can easy find the hotel. We are really can enjoy staying at serela riau hotel.

Was this review helpful? Yes 1
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Kania... Greetings from Serela Riau Bandung! Thank you for your comments on TripAdvisor which we are really concern for our improvement to meet guests satisfaction. We are consistently training our team to ensure that we provide a superior level of service continue to improve our valued guest experience. Again thank you. We look forward to welcoming you back... More

Houston, Texas
Top Contributor
64 reviews 64 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We book the family room on the expectation that it's designed for family. The room is located at the highest floor with a Loft design (interesting). The carpet was torn in many places, the furniture is full of cigarettes burnt, there are molds in the small bathroom with a underpower exhaust fan and leaky aircond on the loft unit. Breakfast... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Adiwsusanto, Thank you for valuable review on Trip Advisor. We Have noted and took action based on your comment for Improvement. We will Make sure it will not happened Again. Again, Thank you for review and we look forward to welcome you back home to Bandung i the near future. Sincerely, Citta Hepiningtias General Manager More

malaysia
1 review
5 of 5 stars Reviewed 3 weeks ago

My 1st time visit to this hotel on Apr 2014 was perfectly smooth & satisfying for me, husband & my baby starting from the airport transfer supir who was readily waiting at the arrival hall altho our flight was 1 hour delayed till we departed back to KL. We arrived a bit late around 9pm & once we reached the... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Kaykee... Greetings! Thank you for Excellent Comments which made us proud of our team. We have made shared this positive comment to our entire team. We are happy our service meet to your expectation. We Look forward to welcome you back home to Bandung on this December. See you Soon... Sincerely, Citta Hepiningtias General Manager More

1 review
3 of 5 stars Reviewed June 23, 2014

I stay in the grand family room for 1 night. The room is small duplex. Bathroom is small, dark and dirty. Breakfast only for 2 people though the room is for 4 people. The breakfast is okay, lack of western food. Parking area is very small The location is great. Walking distance to fo. I think the best feature of... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Ms. Wulan, Greetings from Serela Riau Hotel Bandung! Thank you for your valuable review on a TripAdvisor. We have noted and took action based on your comments for improvement. However, for Additional Breakfast if you made a reservation by online you can note at special request and we can give you special price for additional. Again, thank your review... More

Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 16, 2014

I was stayed here 5 nights in june 2014. The location in Riau street is near to many factory outlet, but its too far from the main street in Bandung (Dago street). Its too far from mall and department store also. The service is poor, i have put my laundry near my door room in 7 am, when i go... More

Was this review helpful? Yes 1
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr Andi Wicaksono, Greetings from Serela Riau Bandung! Thank you for taking the time to tell us about your experience at Serela Riau Bandung stayed period June 2014. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Serela Riau Bandung, we strive to provide all our guests with... More

KL
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed June 15, 2014

Stayed in the family room. Its a duplex unit with double bed on the top floor and 2 single beds on the floor below. Plasma tv available for each floor. The room was clean n the beds are comfy. Customer service was superb. Complimentary choc banana cheese were delivered to our room right at the moment we arrived. The receptionists... More

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Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Cik-Ninot, Greetings from SERELA RIAU Bandung! Thank you to shared your experience during your stay on last June 2014. At Serela Riau Bandung, we strive to provide all our guests with warm and great hospitality throughout their stay with us, therefore your feedback is very vital to us and we continue to improve our valued guest experience. Again, Thank... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 15, 2014

We arrived on 11 June 2014 and stayed in this hotel for 3 nites. Overall, we have found the staff to be helpful and polite, especially Putri, the customer relation manager. The staff could manage some simple English words. Our check-in was smooth and our superior room was clean and fairly comfortable although a little small. The breakfast spread are... More

Was this review helpful? Yes
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/Ms Linda Wong, Greetings! Thank you for valuable review on Trip Advisor. We have shared this comment to our entire team and especially Putri who had made happened during your stay with us. At Serela Riau Bandung, we strive to provide all our guests with warm and great hospitality throughout their stay with us, therefore your feedback is very... More

Seremban, Negeri Sembilan, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 9, 2014

MY REVIEW FOR 2013 Staying at this hotel in 2011 , 2012 and this year... Past 2 year, really enjoy my stay there... But not this year..... 1. This hotel really need to change their linen... Bedspread... Pillow cover... They never change past few year... The colour not white anymore.... 2. How bad to use dirty towel... It's grey ....... More

Was this review helpful? Yes 1
Cittahepi, General Manager at Serela Riau Bandung, responded to this review

Dear Mr/ Mrs. Ebby C Greetings from Serela Riau Bandung! Thank you very much for your comments on TripAdvisor but deeply sorry for being late to response. We understood how you felt with unhappy experiences while you were staying at Serela Riau Bandung last May 2014. Your comments is motivating us to improve our service in all areas. We will... More

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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#7 Spa Hotel in Bandung
Hotel Class
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
Number of rooms
83

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