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All 170 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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Serela Riau Bandung
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Ranked #15 of 170 Hotels in Bandung
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Hadi H
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314 reviews from our community

Traveler rating
    127
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    52
    17
    7
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110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

good service and comfort room.very quiet to get good sleep. location is near from shopping area (factory outlet) at jl. riau and near from train station and need to any where. this is new hotel with new interior.

Review collected in partnership with this hotel

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review
Google Translation

Dear bapak Hadi, Kami sangat berterima kasih atas pilihan bapak menginap di Serela Riau. Terima kasih atas perhatian bapak. Hal... More 

Ubud
Top Contributor
102 reviews 102 reviews
17 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Grand Serela Riau in Bandung on several previous occasions. The staff is excellent as is the location on Jalan Riau which is withing close walking distance of many of Bandung's factory outlets. My business partner and his family stayed a two level family room which worked fine having the extra space. The only downside they... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Taksu, Warm regards from Serela Riau...! It was our pleasure and grateful served you and family and many thanks you have shared our hotel information to your business partners as well. Hopefully we could maintain even improving our quality of service and products. We are looking forward to welcoming you back home to Serela Riau. Sincerely, Djarot General... More 

Indonesia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Nice hotel, good location near to the factory outlet and friendly staff. staying at the grand room/family room for 3 nights I think the room interior is good.but the wifi should be fixed and needs a pool..thanks

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Aldi, Warm greeting from Serela Riau...! It was our honour and happiness served Mr. Aldi and family at our hotel. I have ordered our IT person to fix the wifi so its connectivity could ran faster. Apology for our problem is swimming pool due to limited space we have. Anyhow we are continuous improving our service through interior... More 

Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed there for 2 nights with 2 rooms. Very good location when it comes to shopping as several factory outlets are nearby. Rooms not that new but air-con and hot water shower working well. Breakfast at the cafe was decent and service good. Asked for help at front desk and the staff are very helpful and pleasant.

Review collected in partnership with this hotel

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Elmo, Warmest greeting from us at Serela Riau...! it was our happiness served you and family and we do grateful for your kindness as well. In order to improving quality of our old rooms we are now working on replacing wash basin, toilet bowl and do general cleaning. Hopefully we could maintain cleanliness and functioning of guest facilities.... More 

Jakarta, Jakarta Raya, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago

Very good hospitality for all staff and good for all foods. Unfortunately there were only few space for kids activities. Expect has small pool for kids or small outdoor garden. However my family have fun stay at this hotel and would expect to return when the holiday coming.

Review collected in partnership with this hotel

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Agung Wibowo, Warmest greeting from us at Serela Riau..! It was our honor and pleasure served you and family at our beloved hotel. We are sorry for the time being couldn't provide kids pool due to limited space but we do appreciate for your kind attention. We are looking forward to welcoming you and families back home to... More 

Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed over with 2 adult and 4 kids by picked family room. It has 2 levels and has bed each. The hotel is very near with factory outlet which offered discount due to new year, and also has various food along the Riau street both local and western. The hotel building is not new, the elevator is one of... More 

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Bayu Warmest greeting from us at Serela Riau...! We do appreciate for being our repeater guest and we do grateful for your review. In order to improving quality of product and service, we are now doing many general cleaning at bed rooms and bath rooms. New menus have applied on breakfast buffet and ala carte such as traditional... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Check in dec 25 '14 room 121: noisy AC outside windows, can't sleep all night after 6 hours driving from Jakarta, move to 525 on the 2nd night, nice and quiet room but pillow smells like fish! Can't expect more tonight Others are OK, close to Factory Outlet on jl Riau, Gas station, ATM etc

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review
Google Translation

Dear Mr. Ferriyandi Putra, Dengan hormat, Saya mohon maaf atas ketidaknyamanan sejak awal bapak check in di Serela Riau. Beberapa... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed December 19, 2014

My 5 days 4 nights experience stay at property is satisfying. Great hospitality, pleasing hotel staff, comfortable room, nearby lots of factory outlets, very good food and lastly enjoyable trip! Looking forward for another trip! (Worth to stay)

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SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Wiseman, Warm greeting from us at Serela Riau...! It is our pleasant and gratitude served you at our home Serela Riau. I and entire staff are looking forward to welcoming you back home at Serela Riau. Please kindly send our regards to your families in Singapore. Sincerely, Djarot Waskita General Manager More 

Bandung, Jawa Barat, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

serela riau is one destination to stay, friendly service , strategic location this hotel makes as a reference to Stay. serela riau its a good place to visit,so visit Serela Riau as recomended hotel for family stay.

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Ratih, Warm greeting from us at Serela Riau...! It was our pleasant and grateful served you and family at Serela Riau. We would keep going maintain our sincere service for our guest and we are now starting do some interior refurbish as well. I and entire staff are looking forward to welcoming you and family back home to... More 

Putrajaya, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2014

Excellent job n very very warm hospility by staff grand serela bandung riau..thumbs up to all the hotel staff esplly GRO Novia n d team.This hotel must be our first hotel to stay if we in bandung....great location,24hrs supermarket,nice food and many factory outlet nearby hotel...food n staff r fantastic..well done

Was this review helpful? Yes 1
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Awang Adam, Warm greeting from Serela Riau Bandung...! We do grateful and it was our commitment to serve you and family feel at home. To day I have personally sent your appreciation for Novia and team and she said many thanks and send regards for you and family. We are looking forward to welcoming you back home to... More 

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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#6 Romantic Hotel in Bandung
#8 Family Hotel in Bandung
#8 Spa Hotel in Bandung
#18 Business Hotel in Bandung

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