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All 143 Bandung hotels

Serela Riau Bandung

3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
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75%
Ranked #11 of 143 hotels in Bandung
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 days ago
apiapiaba Geneva, Switzerland
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214 people have reviewed this hotel

Traveler rating
    69
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    40
    14
    3
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
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English first
Geneva, Switzerland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pros : - lovely breakfast with lots of choice - the room was clean, even though in need of refurbish - good location - they let me borrow the high chair from the restaurant into our room Cons - the children area in the lobby are dirty - the staff is not so friendly and helpful - no iron and... More

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Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were allowed early check in, only to find our bed sheets were somewhat old! We demanded a change, but still felt uncomfortable instantly. The AC was too loud, and it wasnt working properly. But the hotel is close to a lot of major factory outlets and food joints. It is 5-minute walking distance to Heritage, one of the biggest... More

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Kuching, Malaysia
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 24, 2014

The grand family room was a winner. Double storey, with one queen bed and two single beds, the best for family of four/five. Location wise, very good. Factory outlets were within walking distance. Didnt have the chance to try the spa though.

Was this review helpful? Yes 1
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs Ruzzane H, Warmest Greetings from Grand Serela Hotel Bandung ! Thank you very much for your review on tripadvisor, and thank you for choosing Grand Serela hotel during your stay in Bandung. I am very pleased to see you enjoyed and happy during your stay with us, your review is a big awards and encourage for the best... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed February 23, 2014

My first visit to Grand Serela. Upon reaching the airport, we were fetched by two of the hotel staff members who had kindly helped us with our heavy luggages into the car. The hotel was roughly about 20-30mins away from the airport. There are also great retail shops located nearby it, which I feel is convenient especially for a first-timers...and... More

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Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Mrs. Rahidah, Warmest Greetings From Grand Serela Riau Bandung ! Thank you very much for your nice review on Tripadvisor. It provide us your feedback on your stay with us. We are pleased to read your comment.. At Grand Serela Riau Bandung, we do our best to provide a superior service experience for each customer. That’s why your feedback... More

KL
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed 3 nights at Grand Serela while was in Bandung. Decent and clean, quite standard in terms of room adornments. Has a safe in the room to keep your valuables. There is a minimart at the ground floor so its pretty convenient to grab snacks or cold drinks. Location wise it was also quite good as there are fashion outlets... More

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Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. KLCarmen, Warmest Greetings From Grand Serela Riau Bandung ! We should appreciate your review on Tripadvisor and we thank you for excellent review. We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

I am from Singapore and this is my first time coming to Bandung. I was overwhelmed by your friendly staff namely TISNA by his generous help towards us throughout our stay in bandung and also in Grand Serela Hotel. He was the first friendly guy whom I met when I touched down at the airport. He is very knowledgable and... More

Was this review helpful? Yes 1
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Yan C Warm Greeting from Hotel Serela Riau Bandung Thank you for your valuable sharing experience We are glad to hear that you have and excellent experience you comment at tripadvisor has been share to all staff. Your sharing experience are very positive. Once again thank you very much and looking forward to welcoming you in the near... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2014

Very enjoying for stay at this hotel with our family. The location is near with shooping place (factory outleat)... The service of this hotel is very nice with helpful people. Parking area of this hotel is need more space to cover more customer who want to enjoy this hotel.

Was this review helpful? Yes 3
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Sandy Yoel Warmest Greetings from Grand Serela Hotel Bandung Thank you for taking the time to convey your comments and unfortunately your complaint about your room arrangement and also for restaurant. We appreciate your concern, interest and the time taken to bring these matters to our attention. Rest assured that we will emphasize on training for the comfort of... More

1 review
4 of 5 stars Reviewed January 25, 2014 via mobile

Best location hotel near by factory outlet like 'the summit','heritage', the secret',' etc, gas station, restaurant, bank, atm, circle k. Very hospitality staff by front office, security. So very recommended hotel in Jl Martadinata (Riau).

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Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Serela Bandung! It has been our great pleasure to welcome you at Grand Serela Bandung and thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve... More

Shah Alam, Malaysia
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 20, 2014

A really cool place that went beyond expectation. Like = Beautiful, clean, and comfortable rooms and bathrooms. AWESOME service by the staff. Great location for shopping and eating. Definitely not what i expected for the price and by Bandung standard (no offence). I wish i could give 6 star for the shocking factor =3 Dislike = IDK.......

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Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Shukrisna , Warmest Greetings from Grand Serela Hotel Bandung ! Thank you very much for your review on tripadvisor, and thank you for choosing Grand Serela hotel during your stay in Bandung. I am very pleased to see you enjoyed and happy during your stay with us, your review is a big awards and encourage for the best quality... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

Stayed here recently very nice hotel with a reasonable price. Very relaxing and great service. Breakfast and beberage was really good. Putri from the guest relations team was a great help while we stayed here. Any information we need was always handled and taken care of any request she would fulfil. Highly recommended hotel.

Was this review helpful? Yes
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review

Dear Mr. Deni Koswara Warmest Greetings From Grand Serela Riau Bandung ! We should appreciate your review on Tripadvisor and we thank you for excellent review. We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to... More

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Additional Information about Serela Riau Bandung

Also Known As:
Grand Serela Hotel
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Official Description (provided by the hotel):
Grand Serela Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 77 rooms, karaoke, fitness center, massage and spa. Grand Serela Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung’s main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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