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Banana Inn Hotel & Spa

Travelers' Choice award winner
JL Setiabudhi No. 191, Bandung 40153, Indonesia
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Banana Inn Hotel & Spa
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388 Reviews from our TripAdvisor Community

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Traveler rating
    159
    159
    53
    9
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Any
English first
  • All months
    (388)
  • Mar-May only
    (130)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (95)
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Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 3 nights, review said better to take high floor with mountain view but that was bad for me. Mosque started at 4.30am, and it was very loud. Told the front desk, Calvin was very nice to help out, we changed to a studio room at level 3, the noise was reduced, however, it still woke me at 4am... More 

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Tangerang, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is just close to several universities, if you would like to visit your sons or daughters who study there, this hotel can be the one of your choice. The price is quite reasonable comparing to the room size, services and all the facilities. The location is not far from the central Bandung where you can enjoy the city... More 

Review collected in partnership with this hotel

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Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Piranti_Savitri, Sampurasun...............warmest greeting from Banana Inn Hotel and Spa! Taken an opportunity to say thank you very much for your review on the TripAdvisor and all you mentioned is true that our location very strategic close to universities, tourism destination and many factoris outlet. Our hotel very ideal for business and leisure with fully facilities such as meeting room,... More 

Jakarta, Indonesia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A Not So Bad Hotel Staying here in weekend with family. I get the online booking through one of the online travel agent. The room is large complete all the hotel standard amenities. when we stay there, the room is clean but not in the maximal effort to clean it. we can find the dusty corner,especially in the rest room.... More 

Was this review helpful? Yes 1
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Ratih K, Sampurasun..................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for your reviewed on TripAdvisor and high lighted our quality service. It is our goal to satisfaction our customers and all of us will feel happy when our customer have a very wonderful experiences stay with us. I will pass on your comment to whole... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 4 weeks ago

Need further improvement at all aspect i.e : - Hospitality - Facility - Comfort - Provide a traditional Food & Beverage - Cleanliness - Hygienic Room - Hygienic Pillow and Blanket - Traditional Welcome Greeting - Others improvement as a 4 star hotel

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Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Eddy M, Sampurasun..................warmest greeting from Banana Inn Hotel and Spa! First of all taken an opportunity to say many thank for your kindness share your experiences on the TripAdvisor. I personally will work deeply to list all the thing on your concern for our improvement. In sort period I and all department related already do site inspection to improve... More 

Bandung, Indonesia
2 reviews
5 of 5 stars Reviewed July 25, 2015

I lost my daughter's mobile phone inside the room, when I call the staff he said that he will send it to my home. And today, the mobile phone has arrived. Thank you for your honesty and very helpfull staff.

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Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Justardie, Sampurasun..................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for share your experiences on TripAdvisor during stayed with us at Banana Inn hotel Spa. We are all glad to know that you enjoyed our quality services and products. That true all the guest belonging which left will ensure secure and our obligation to take care... More 

Tangerang, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2015

Very friendly all staffs good location between Lembang and the city, close with serabi bandung and some food place hotel in town but the atmosphere is good, swimming pool is small but ok breakfast average room and bathroom are clean but not really clean, need improve the cleanliness for corner floor of the bathroom, sofa, chair an the curtain. audible... More 

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear 736adic, Sampurasun...................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for stay with us and great review on TripAdvisor. We are all glad to know that you enjoyed stay with us. I and HK team will take an action seriously to improve our cleanliness and attention to detail addressed improvement of these issue. I am assure... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2015

Good location close to Lembang. Service was great, the size of room quite big, but the furniture was kinda old. a lot of stain in the bed sheet and pillow sheet. Swimming pool was ok, and the parking lot was comfortable also.

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Ellach, Sampurasun...................warmest greeting from Banana Inn Hotel and Spa! We are all glad to know that you enjoyed your stay with us. Thank you very much for your comments and input regarding our linen and furniture quality. I and team will make note and taken an action regarding linen and our furniture. We already inventories and rising some purchase... More 

Jakarta, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 12, 2015

Initially I booked 2 deluxe room for my family thru a travel app, but when I called the hotel on D-day for confirmation, the staff said there's no booking made under my name. After a few phone calls, the problem solved, the hotel responded very well, and since they got no deluxe room left, they upgraded my room to 1... More 

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Indonesia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2015

This hotel is nice specially for those who want to explore Lembang. It is a quiet place with nice, clean rooms and a nice pool ideal for kids. One interesting thing in this hotel is the banana shaped slippers in the room. My kids find them really cute. There are many cafes nearby and a lot of factory outlets.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed July 5, 2015

My frequent visits to banana inn because it's comfortable, the service friendly and fun. I used to meet clien and colleagues at the plaza hotel, they feel very satisfied and comfortable with the park layout that natural banana plantation. in addition there is the facility wealthness center for relaxation. the entire staff was very spry and always asks needs. I... More 

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