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Banana Inn Hotel & Spa

Travelers' Choice award winner
JL Setiabudhi No. 191, Bandung 40153, Indonesia
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Banana Inn Hotel & Spa
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Ranked #15 of 179 Hotels in Bandung
A recent review
3 of 5 stars reviewed yesterday
rsjmdist Jakarta, Indonesia
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367 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Strategically located and surrounded by many FO, cafe, bristo and restaurant. The street in front of an access road to Lembang or to tourist sites such as tourist village, village and hamlet elephant bamboo. Unfortunately the hotel clerk less help to bring bags and suitcases into the room, in addition to the lights in the hotel underexposed causing less comfortable... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

I wanted to say that the reception I got when I arrived at the hotel in the early evening was fantastic. The lady in reception was really welcoming and friendly. But it didnt stop there. Everyone I spoke to at the hotel was the same – in the restaurant, the security, cleaning people. I really enjoyed being in the hotel... More 

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Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked 2 rooms in the hotel. The staff were friendly and always smiling and helpful. Saw a personal card on the table, and had a plate of banana cake at the side. It was such a sweet gesture. Thank you for the initiative. A note for the F&B manager, i had breakfast for 3 days there and noticed that... More 

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

spending weekend at Bandung and stay again at Banana Inn, I'm surprise with the welcome found at my room, a handmade greeting card was put on the table and said "welcome home". such a sweet warm welcome. I booked 2 rooms here for my family and got upgrade on both rooms, sweet! Room is clean and comfy. Beside i got... More 

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Dian_mail, Sampurasun..................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for taking the time to review our great quality and service on the TripAdvisor. We are all glad to know that you had pleasant stay and enjoyed. I am sorry for your inconvenience regarding some food on our breakfast were cold. I and F & B... More 

Jakarta
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

staying here last FEB 2015, book 2 room 2 nights for my family, and my wife's parent, the hotel location is just perfect to go up and down the bandung area, it's just that traffic is very bad outside the hotel at weekend. The pool is average for kids, breakfast is average. Room is ok, the towel is smelly, not... More 

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Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear NGoh929, Sampurasun..........warmest greeting from Banana Inn Hotel and Spa! Thank you very much for share comments on the TripAdvisor. I am very sorry for your inconvenience during stay with us. I am personally will work closely with house keeping department to take a note and action regarding smelly towel. I assure you it will be covered within your next... More 

Jakarta
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for 2 nights due to Trip Advisor's award and recommendation. We had a warm welcome with cold towel and tea. My first impression of the hotel is not as I would imagine. The lobby is not set up so that people could sit and gather, the lightning could definitely use a help. Staffs are very welcome... More 

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Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Jonkopping, Sampurasun........warmest greeting from Banana Inn Hotel and Spa! First of all we would like to say thank you very much for your review on TripAdvisor particularly great input for our improvement. I will take personally action and work closely with housekeeper, IT, Engineering and whole team member to addressed for improvements. We assure you all the things will... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Service, food and atmosphere i experienced here was excellent. Swimming pool, spa and sauna were great. Every staff member i encountered was friendly and helpful. The room was greatly comfortable with great environment. Thanks to front office superviser and their attention to every detail. I had a great dinners at B-LEAF CAFE on site, great service and also delicious food,... More 

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Randyndot, Sampurasun.............warmest greeting from Banana Inn Hotel and Spa! Thank you very much for your compliments and great review on TripAdvisor. We are all glad to know that you enjoyed stay with us. I will pass on this great news to whole team member to lets them know of their effort. Once again thank you very much for your... More 

Contributor
19 reviews 19 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Full of surprise. First, we booked for deluxe type. But we got the executive type with spectacular mountain view in 5th floor. The people are so outgoing, greet us warmly, giving a welcome drink. It's a nice place to stay.

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Anneila F Sampurasun................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for your review and share your incredible experiences stay with us. All of us happy to know that we were able to serve you above your expectation. Our guest satisfaction is the top priority for us. Once again thank you very much for share your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My friends and i were having a great dinner in b'leaf cafe on Banana Inn hotel that night. We ordered traditional sundanese food named Awi Gombong and it tastes great. We were well served by the waitress and the atmosphere of it place makes the moment feels greater.

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear Kevin, Sampurasun................warmest greeting from Banana Inn Hotel and Spa! Thank you very much for your comments on TripAdvisor. We are all glad to know that you enjoyed our food very much. It is true that our food quality is always talk about by our customer. It will never go alone because always go along with excellence service and harmony... More 

Jakarta, Indonesia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

reasonable price, nice hotel, good service, delicious breakfast, beautiful GRO. Only gym equipments are not very nice. easy access from hotel to nearby restaurant, food market, etc....................

Was this review helpful? Yes
Bobby S, General Manager at Banana Inn Hotel & Spa, responded to this review

Dear EricYanata, Sampurasun...................warmest greeting from Banana Inn Hotel and Spa! Taken an opportunity to say thank you very much for your compliment on our quality services and products. We are all happy that you enjoyed stay with us. I am so sorry for your inconvenience using our fitness equipments, I will work on that and all the tools still on... More 

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