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Grand Serela Setiabudhi

#26 of 181 Hotels in Bandung
Certificate of Excellence
Jalan Hegar Manah 9-15 | Near With Shoping Center Rumah Mode & Cihamplas Shoping Center, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
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1 room 1 guest
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Grand Serela Setiabudhi
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304 Reviews from our TripAdvisor Community

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Traveler rating
    116
    133
    41
    9
    5
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99
53
11
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
  • All months
    (304)
  • Mar-May only
    (102)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (86)
All months
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 5 days ago NEW

I came to this hotel with fams and some old best friends and overall we are satisfied. Excellent service from security, front office, F&B staff, the supervisor and also all staffs we met. All very nice people and helpful. Just input for the management to provides baby chair on resto and new towels on the rooms. But mostly all services... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr Rido S Warmest Greeting From Grand Serela Setiabudhi First of all, I would like to say thank you for staying with us and also taking your time to give us hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our hotel staff, we also appreciate for your input about baby chair on restaurant... More 

Singapore
1 review
5 of 5 stars Reviewed 1 week ago

I received excellent service from the people at Grand Serela. Stayed there a few days ago and realised after I'd left Bandung that I had left some clothes in the closet. So I called and the hotel's staff were extremely helpful - they had kept my cloths through housekeeping and have even offered to send me my clothes. Thanks for... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr Adrirekso Warm Greeting From Grand Serela Setiabudhi. Firstly I would like to say thank you for having visited our hotel and took your time to give us review on TripAdvisor website. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as... More 

1 review
5 of 5 stars Reviewed 1 week ago

Very friendly service! Security was help me bring my luggage to lobby even it was a small bag! Very helpful front office staff, Mbak Nisa was acccompany me to the room. In the next day I also meet her at restaurant upon breakfast. She was suggest me where should I go in Bandung with her iPad! It's cool! Great job!... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mrs Yaasinta P Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you for staying with us and also taking your time to give hotel review on TripAdvisor. We are glad knowing you enjoyed and love staying with our service, our security staff and annisa will be happy to served you again on... More 

Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed here on a recent business trip. All ammenities were good. Central location. Trip made better by caring and attentive staff. A very pleasant breakfast sitting on the outdoor verandah on a cool Bandung morning

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr Shaun C Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you for staying with us and also taking your time to give us a review about our hotel. We are glad knowing you served well by our caring and attentive staff. Your satisfaction is our pride and we will always strive... More 

Jakarta, Indonesia
Level Contributor
147 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

location close to cihampelas but not walking distance..need to take taxi or ojek...shower not running well..wi-fi is slow...breakfast was so-so..no milk...egg station is probably the best place to go...but rooms were fine.... mysterious call around midnight...

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest Rony Soerakoesoemah Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you for staying with us and also taking your time to give us a review about our hotel. However, having heard your stayed was not meet your expectation, on behalf of management i would like to apologize, your comments about... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 2 weeks ago

I got a room upgrade which really made my day. The price is definitely worth all the facilities and also the room. But I didn't get a chance to taste this hotel's food because I didn't took the breakfast package. Well besides that, overall this hotel is really nice. I would come back here next time I visit Bandung.

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest K B Warm Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed and love staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests.... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 27, 2015

stayed there with family and we loved the hotel. The design is good, the room carpet is smelly and dusty! the pool is VERY SMALL, and only fit for kids. The gym is okay. Location is okay. But one thing that I dislike was when Checked in process. The girl (concierge) accepted calls and didnt serve me, so we waited... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest Nura2411, Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you stay with us with your family and also taking your time to give us a feedback about our hotel. However, having heard your stayed was not meet your expectation, through this email on behalf of management i would like to... More 

Jakarta
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 13, 2015

Once we arrived at the hotel and wanted to check in, the hotel told us that they could not find our booking. We called the booking site by ourselves and talked to the booking site we booked with. The booking site ensured us that our booking was confirmed and had been paid off .After waiting for about 20 minutes, the... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest Strawberry2009 Warmest Greetings from Grand Serela Setiabudhi Bandung, First of all, I would like to say thank you stay with us with your family and also taking your time to give us a feedback about our hotel. Also we would like to express our apologize deep in our heart for your inconvenience during your stayed it was... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed June 11, 2015

When i stay in this Hotel, i have some good experience. The best one is the room, had a big space and service is excellent. Good Food, Great Services and Near from the market. So i really recommend this hotel to my colleague and my family.

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mr. Ade Warms Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope that... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 8, 2015

Less lighting, old furniture and the carpet looks dirty inside the room and the aisle... But they had good sundanise breakfast and the staff very helpfull and when I was in pool with my son no one incharge there so i couldn't ask for towel... So maybe this review can be good input for this hotel... #cheers

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mrs. Lidya Idris Warm Greeting From Grand Serela Setiabudhi. First of all I would like to say thank you for having visited our hotel Grand Serela Setiabudhi, and having took your time to write your experience when you stayed at our hotel on TripAdvisor web site. Your review are very valuable for us all your comment about our facilities,... More 

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