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Grand Serela Setiabudhi

#28 of 179 Hotels in Bandung
Certificate of Excellence
Jalan Hegar Manah 9-15 | Near With Shoping Center Rumah Mode & Cihamplas Shoping Center, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
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Grand Serela Setiabudhi
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Grand Serela Setiabudhi
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291 Reviews from our TripAdvisor Community

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Traveler rating
    111
    129
    37
    9
    5
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94
51
11
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
  • All months
    (291)
  • Mar-May only
    (102)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (86)
All months
Jakarta, Indonesia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed there with family and we loved the hotel. The design is good, the room carpet is smelly and dusty! the pool is VERY SMALL, and only fit for kids. The gym is okay. Location is okay. But one thing that I dislike was when Checked in process. The girl (concierge) accepted calls and didnt serve me, so we waited... More 

Was this review helpful? Yes
Andrian S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Respective Guest Nura2411, Warmest Greeting From Grand Serela Setiabudhi. First of all, I would like to say thank you stay with us with your family and also taking your time to give us a feedback about our hotel. However, having heard your stayed was not meet your expectation, through this email on behalf of management i would like to... More 

Jakarta
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Once we arrived at the hotel and wanted to check in, the hotel told us that they could not find our booking. We called the booking site by ourselves and talked to the booking site we booked with. The booking site ensured us that our booking was confirmed and had been paid off .After waiting for about 20 minutes, the... More 

Was this review helpful? Yes
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed June 11, 2015

When i stay in this Hotel, i have some good experience. The best one is the room, had a big space and service is excellent. Good Food, Great Services and Near from the market. So i really recommend this hotel to my colleague and my family.

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mr. Ade Warms Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope that... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 8, 2015

Less lighting, old furniture and the carpet looks dirty inside the room and the aisle... But they had good sundanise breakfast and the staff very helpfull and when I was in pool with my son no one incharge there so i couldn't ask for towel... So maybe this review can be good input for this hotel... #cheers

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mrs. Lidya Idris Warm Greeting From Grand Serela Setiabudhi. First of all I would like to say thank you for having visited our hotel Grand Serela Setiabudhi, and having took your time to write your experience when you stayed at our hotel on TripAdvisor web site. Your review are very valuable for us all your comment about our facilities,... More 

Jakarta, Indonesia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 31, 2015

I booked for Deluxe room but they upgraded me to Suite room, they said because I booked via their official website, and it makes good first impression for me. Pros : -The staff are very friendly, one guy helped me to park my big car. -The room is huge for 4 stars hotel, and also clean & cozy. -Shower is... More 

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mr. Taufani Warm Greeting From Grand Serela Setiabudhi. First of all I would like to say thank you for having visited our hotel Grand Serela Setiabudhi, and having took your time to write your experience when you stayed at our hotel on TripAdvisor web site, all your review are very valuable for us, we will take action to increase... More 

Cebu City, Philippines
1 review
5 of 5 stars Reviewed May 31, 2015

our stay at grand serela setiabudhi was a very pleasant experience. the rooms were very clean, the staff were very friendly, the service was very good and most of all, the location was good with shopping and food nearby. i will definitely stay there when i have a chance to visit bandung again. thank you so much to all the... More 

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mrs. Marjorie C Warms Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2015

Welcomed by a special cake from Grand Serela. The rooms are spacious and the beds are comfortable. We got connecting door which is great. The only thing that is not working is a hairdryer in one of the room. At the time we were there, only one sauna room was working. Overall, it is a nice experience.

Was this review helpful? Yes 1
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mrs. Elfany Warms greeting from Grand Serela Setiabudhi. On behalf of Management Grand Serela Setiabudhi I would like to say thank you for having visited our hotel and shared your experience on tripadvisor website. And I am herewith also would like to appologize for your inconvenience because hairdryer in your room not working, I will take action to improve... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed May 11, 2015

Serela Hotel in Hegar Manah street is very nice hotel that i ever stay. the location far from city. so very good for every one who looking for quiet place, feel peace and need truly holiday. Also, the staffs was very nice and helpfully. for me, it's my best experience that make me feel comfort. that for what i looking... More 

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mr. Yamin Warm Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope that... More 

Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2015

Nice hotel with a good price. I'm surprise with the welcoming treat..it's a cake..!! Wow, nice one. The staff are very humble and full of smile and helpfull... You can easily find this hotel near setiabudhi street. From the hotel you can find rumah mode setiabudhi and not too far from Cihampelas walk. Breakfast menu variatons.. I think I will... More 

Was this review helpful? Yes
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, Mr. Yudhi F Warms Greeting From Grand Serela Setiabudhi. Thank you for sharing your perspective on your stay at Grand Serela Setiabudhi recently. We are glad knowing you enjoyed staying with our service. Your satisfaction is our pride and we will always strive to provide a high quality product as well as value for our guests. I do hope... More 

Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 4, 2015

I was staying in this hotel for long weekend, pretty good location near Setiabudhi,near Cihampelas. It also close to Rumah Mode, one of the best fashion outlet in the city and also offering Indonesian food to choose from. Breakfast pretty good, and the bedroom and bathroom is pretty big and they provided one pair of sandal, two towels, two toothbrushes... More 

Was this review helpful? Yes 2
Aginnugraha, Asst. Front Office Manager at Grand Serela Setiabudhi, responded to this review

Dear, My Karimun Warm Greeting from Grand Serela setiabudhi Hotel First of all, thank you for choosing our hotel during your holiday in Bandung. On behalf of the Management of Grand Serela Setiabudhi Hotel Bandung, we are happy to hear that you were enjoyed your stay with us generaly. Appreciated your input for our future improvement and we are waiting... More 

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