Just returned yesterday from a lovely holiday at the Puri Santrian in Sanur, Bali. I was with my parents and we had connecting garden rooms on the 1st floor near reception. The rooms were very clean with balconies overlooking the gardens. We were very entertained by the squirrels which came down for biscuits every morning! We are wildlife mad so... more

Paid extra and stayed in the Santrian Club room. We were given a voucher for one afternoon tea available after we would check out! The staff were the most unfriendly I have ever encountered in Bali. The pool guys refused to give me a towel at 8.05 am ( was supposed to open at 8) and then would only give... more

stayed in this hotel for 4 nights in a bungalow. First impression nice big resort - maybe a bit too big- 3 swimming pools , good breakfast ; but that is it. First night complained about the aircondtioning , send maintenance ; just pushed some buttons and said he would look at the unit located behind the bungalow. Never saw... more

Sanur is a beach resort, with plenty of local restaurants. The hotel is set in well-tended grounds and the rooms and bungalows are scattered among the gardens. We were assigned an entry level room which we found dark and did not match the pictures on the brochure or website. The reception staff resolved this problem immediately and moved us to... more

As we arrived to the puri santrian it looked really good! That was very short lived though, we did not recieve any welcome at all not even a smile?! we arrived at our room to find a tiny 1980s style typical low budget room, rusty bathtub, stained sheets, tv did not work, no hot water, no view, dirty floor, no... more

The Puri Santrian and the Griya Santrian are our favourites in Sanur. I love the well kept grounds, the space and choice of pools so you can always find a quiet spot. The rooms are well kept and usually the balcony space is generous. You are spoilt for choice as regards restaurants and a visit to the "Charmings" and "Mings"... more

Staff where incredibley unhelpful & unfriendly (no hello or friendlines). Food overpriced & not nice. Bed sheets had blood stains on them. Towels 20years old & frayed. Over priced. Tv didnt work. Resort in bad position, 10min taxi ride to main part of Sanur. No cafes, ATMS, supermarket or chemist nearby. Didnt care when we told them we where dissapointed.... more

This was the first hotel we stayed in Bali and it was lovely. The service was great and they gave us free vouchers for a 10 min massage and also afternoon tea. The pool area is lovely, but the beach could be kept better. The room we were given was very large and had a separate lounge area. About a... more

Im going to make this a short review The Hotel and it grounds are absolutely beautiful, the service very much lets it down , their was hardly ever any staff at the pool bar, and the reception staff never really seemed to appreicate your custom. The rooms are lovely, the only downfall, would be that if you have room service... more