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All 67 Sanur hotels

Mercure Resort Sanur

4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
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Mercure Resort Sanur
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Ranked #26 of 67 Hotels in Sanur
A recent review
4 of 5 stars reviewed 3 days ago
RManz Bali, Indonesia
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1,331 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bali, Indonesia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The ancient-real Balinese holiday atmosphere, wide frontage beach-front resort style, spacious garden with all the facilities, super king 220 sized bed and large balcony, space for kids and family, tranquility, lush tropical garden, big trees and squirrels, daily aqua-robic, where it's always become a big theme for "NOT" to call it old fashioned resort style, but indeed completing a relaxing... More 

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you very much for your review and your most generous comments. our spa is very popular with our guests. It is with a great pleasure that we have accepted your compliments towards us. Your satisfaction is the best reward for our staff to strive the best quality of service. Kind Regards More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I've been coming to Bali for years and this year was a special occasion because its me and my girlfriends anniversary so I requsted if they'd upgrade my room to a deluxe room and they emailed me back within hours and said they'd upgrade me free of charge which was fantastic!

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you for your special comments, we really appreciate your positive feedback regarding all aspects of your stay. This has always been rewarding to hear such compliment since it will boost the spirit of our staff to deliver the better hospitality service to our valued guest. We do hope that your next visit in our hotel will be... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed in four hotels in Bali and all were mold free except this one! All but one was on the water so that is not an excuse. The faucet was so loose you could move it around. Mold everywhere in the bathroom. Breakfast was marginal. Dirty pool. Terrible service upon check in. I came with a tour but I do... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you for your review. I have informed house keeping of the comments you have made about the "MOULD" in our bathroom. Best regards More 

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

No bellboy assistance when we're arrived by taxi. 1 bellboy standing not even greet us until the other bellboy offer assistance and keep our luggage. 3 receptions are busy looking at the computer until we are the one who come to one of them. Well, next when we're on about to get the room, reception try to get bell boy's... More 

Was this review helpful? Yes 3
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of... More 

Melbourne, Australia
Contributor
19 reviews 19 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Mercure in Sanur is a resort ie contains extensive gardens and grounds, has direct beach frontage with plenty of shade and lounges, and 2 pools. There are plenty of cafes and shops close by, and a free shuttle bus runs to Hardys department store (watch out for time share salesmen). You can get a taxi from the hotel or... More 

Was this review helpful? Yes 3
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you for your in depth review on our resort. We are glad that you had a memorable stay at Mercure Resort Sanur and we really appreciate your positive feedback regarding all aspects of your stay. This has always been rewarding to hear such compliment since it will boost the spirit of our staff to deliver the better... More 

Bucharest, Bucuresti, Romania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Friendly personnel, cozy rooms, clean pools and beach. Liked the food and loved the massage. We received one double room and one twin room, wich we didn't like, so next day they moved all of us to enclosed double rooms and closer to the beach.

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our... More 

Sahy, Slovakia
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located directly on the beach. The beach is absolutely clean and well maintained, free wifi over the whole beach and over the whole resort. Cleaness of the resort is more than of many in Europe or USA! Staff is friendly, everybody is doing his job. No problem with communication at the reception board. Room was clean, comfortable,... More 

Was this review helpful? Yes 3
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We are glad that you had a memorable stay at Mercure Resort Sanur and we really appreciate your positive feedback regarding all aspects of your stay. This has always been rewarding to hear such compliment since it will boost the spirit of our staff to deliver the better hospitality service to our valued guest. We do hope that... More 

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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#11 On the Beach Hotel in Sanur
#12 Spa Hotel in Sanur
#13 Luxury Hotel in Sanur
#15 Romantic Hotel in Sanur

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