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All 67 Sanur hotels

Mercure Resort Sanur

4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
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Mercure Resort Sanur
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Ranked #27 of 67 Hotels in Sanur
A recent review
5 of 5 stars reviewed 6 days ago
Margaret Y Darwin, Northern Territory, Australia
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1,300 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I travel to Bali frequently, and this was my first stay at Mercure in Sanur Beach, and will be my last. I found the staff to be adequate, but not overly friendly. My room was average, as was the breakfast buffet. I found the gardens to be uninspiring, and the swimming pool had dirty, cloudy water, which didn't improve during... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of... More 

Darwin, Northern Territory, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Mercure is set amid beautiful gardens, and the room we were given was very close to the lovely restaurant overlooking the pool and fantastic beach. The room had a giant bed, and the housekeeping did an excellent job. The room was spotless. There were always available lounges around both pools, as well as on the beach, and this was... More 

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in... More 

Solihull, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Bali was absolutely beautiful and the resort was fantastic too. Staff were extremely courteous and welcoming. It was a very family oriented resort which was lovely to see but on our honeymoon I think our reps could have chosen a more 'honeymoon suited' hotel for us. That being said we enjoyed every bit of our stay, the beach was lovely... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thanks for your review. We posted the teddy bear and clothes today. so there on their way. Thank you again for your review. Kind Regards More 

Portland, Oregon
Top Contributor
63 reviews 63 reviews
63 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 1 week ago

If you're looking for a review of the finer points of this property, you can skip this one. If you want to know how this property operates, read on. I made a reservation through an extremely well known online travel agent. I arrived from Jakarta early in the afternoon and after a long wait at check in was told yes,... More 

Was this review helpful? Yes 4
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you for your feedback alerting us to your disappointment regarding your room booking. We are currently in peak holiday season and as a result are at maximum capacity . Unfortunately at this time of year we are also in rainy season and due to some downpours we have had some issues in rooms ( the hotel is... More 

Perth, Australia
Top Contributor
57 reviews 57 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I had booked two Deluxe rooms - knowing that the deluxe rooms are bigger than the standard, and are located in blocks of four (two upstairs and two downstairs) rather than the standard rooms (which also look good) which are in blocks that are three levels high. I had emailed the hotel prior requesting at least one of our rooms... More 

Was this review helpful? Yes 4
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you very much for your in depth review. To answer just a few points. We finally only today had our 3 pumps delivered into help with clarity of the water. We know this has been an ongoing issue. Though the parts are finally with us. I have discussed at large with my Housekeeping team your points as... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to Bali to celebrate my partner's birthday. I am glad that we stayed in this hotel. Has quite a long beachfront lined with deck chairs to laze around and watch the sunrise. Then early morning swim. Water is clean and clear if there are no waves. We also saw them clean the beach from seaweed and debris. The customer... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, We thank you for your comments regarding your recent stay at Mercure Resort Sanur Bali. It is with a great pleasure that we have accepted your compliments towards us. Your satisfaction is the best reward for our staff to strive the best quality of service. Kind Regards More 

Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Some of the reviews mention phones that are ringing without being answered or a lack of reply from reception after having emailed them. That is exactly our experience, have been trying to reach this hotel for weeks, by mail and by phone, but to no avail. Will therefore stay somewhere else. It is of course possible that they are busy,... More 

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you for your comments, I have mentioned previously that our whole PABX system has been down and we have been working closely with the provider to try and get this back up and some external lines are still down, unfortunately. You can contact us directly through our executive office and I will be happy to assist. Please... More 

Zurich, Switzerland
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's start with the plus: the location on the beach is great. It is easy to walk around and get to nearby spas and restaurants. We stayed here for one night only (as we planned), and I definitely agree with others that it is time for some maintenance in the rooms and around the resort. The cupboard in our room... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Thank you very much for your in depth review. As a senior contributor to this independent forum as with all other reviews, I will discuss with the team on hand to best address some of the issues you have raised. Thank you again for taking the time to post your comments on the resort. Kind Regards More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all, the customer service was fantastic! Very friendly and helpful staff! The new Aussie manager is pretty arrogant though, he speaks down to the staff like their his slaves! He was preparing for his friends wedding and I'm sure he was stressed wanting things to be perfect for his friends but listening to him talk down to the... More 

Was this review helpful? Yes 1
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest, Well thank you for your comments. As the Aussie Manager I won't comment on your view of me. That would be unprofessional. In regards to your review, I thank you for your comments and I do hope if you come back to Bali and stay with us, so I can change your mind on my management style. Kind... More 

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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali
Hotel Style:
#11 On the Beach Hotel in Sanur
#11 Spa Hotel in Sanur
#13 Luxury Hotel in Sanur

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