We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Resort Sanur

4.0 of 5
Hotel website
Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Special Offer
Discover BaliLombok & WIN
Mercure Resort Sanur
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #25 of 67 Hotels in Sanur
A recent review
4 of 5 stars reviewed yesterday
chillseeker1956 Sydney
Write a Review

1,389 reviews from our community

Traveler rating
    309
    632
    295
    94
    59
See reviews for
346
640
88
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1389)
  • Mar-May only
    (351)
  • Jun-Aug only
    (358)
  • Sep-Nov only
    (335)
  • Dec-Feb only
    (345)
All months
1 review
4 of 5 stars Reviewed yesterday NEW

We slept here for 2 nights. Everything was ok, no complaints. Big room, great shower, Nice balcony Delicious breakfast. We have eaten 1 evening in the restaurant, quite expensive but the food was ok. Second evening we ate in a restaurant near the hotel, we prefered this atmosphere and food was cheaper (beach breeze)

Was this review helpful? Yes
Geelong, Australia
Top Contributor
150 reviews 150 reviews
64 hotel reviews
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed 2 nights Nice warm welcome ! By staff.We had room at poolside which was good ! Clean ,comfort rooms ,decent size too with walkout porch to the pool...shower water was cold on both days !! :( Problems with boiler !! Nice large pool with heaps of shade by trees etc .2 pools Resort is on the beachfront on saner... More 

Was this review helpful? Yes
Shelton, Washington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here a few times as a place to catch up on our sleep. Grounds are very peaceful and rooms adequate. Breakfast was included in our package and very good variety. The beach is great and beach massage is convenient. Walking distance to local restaurants. (Our last visit was November 2013, I am late in submitting but wanted... More 

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Carolyn F, Thank you for your staying with us and appreciate that you fully enjoyed our facilities and rooms breakfast. I wish to have the pleasure to welcome you back. Kind Regards More 

Madison, Wisconsin
Top Contributor
173 reviews 173 reviews
78 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

At first, the resort seemed to be a bit tired. But the ground is amazing, the beach is a wonderful hangout, and the staff are attentive. Room was spacious enough and we were on the ground floor and it was nice to have a small patio/garden to sit and still have privacy as it was surrounded by tall enough bushes/plants.... More 

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear mdns, Thank you for staying with us and appreciate your comment of ground, beach and the staff. I took note on breakfast is expensive. Thank you again and wish to meet you again. Kind Regards More 

Melbourne, Australia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 7 days and found this hotel to be really quiet and laid back... If your looking for action then maybe not. The grounds are lovely and have a bit of a Balinese feel. All the staff are happy and friendly.... It helps to learn a few indonesian words and most will love to chat and help you in... More 

Was this review helpful? Yes 4
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay,staff and ground amazing, slight negative, bring a wipe for the bathroom.. It's Bali time...drivers outside were wonderful as well..massage on the beach in front of hotel.. Very relaxing.. Will bring the whole family back next year.. Thanks for having us..

Was this review helpful? Yes 2
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Guest We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 3 nights with my partner and 2 children 6 & 9. We had 2 double beds and a day bed. We were in room 100. The beds were so hard that I couldn't sleep on them as I'm a soft mattress person, so I ended up sleeping on the day bed. Besides that the room was... More 

Was this review helpful? Yes
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Jbunney, I thank you to stay with us. Regret you were disturbed by the beds. We will make sure that for your next visit, we will attention on matters. I take note your comment on pool chair for our corrective action. I thank you again and wish to welcome you back. Kind regards More 

Darwin, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed in the family room and for the price you can get much better accomodation in sanur. Check in was a nightmare, room very basic and staff rude. Very unhappy stay here. We paid $ 350 Aussie per night and we were advised of amenities that in actual fact were not available in the room. If you ask for... More 

Was this review helpful? Yes 3
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review

Dear Mr Jacky Fidler, Thank you for posting you review thought this forum. This review gives me an opportunity to state a few things. Check-in is form 2pm as our reservation term's and condition state. "we endeavor to adhere to these times, but there is no guarantee due to resort occupancy or prior guests not adhere to the check out... More 

Questions? Get answers from hotel staff and past guests. Ask a question

950 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (767)
Viewed
Pool/beach area (179)
Viewed
Room/suite (122)
Viewed
Hotel & grounds (185)
Viewed
Dining (44)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (24)
Viewed
View from room (31)
Viewed
Family/play areas (4)
Viewed
1:32
Videos (1)
Viewed
Other (174)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (161)
Viewed
Amenities (34)
Viewed
Beach (11)
Viewed
Deluxe Room (26)
Viewed
Nakula Pool (12)
Viewed
Restaurants and Bars (13)
Viewed
Sahadewa Pool (5)
Viewed
Superior Room (20)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (9)
Viewed
Dining (3)
Viewed
Hotel & grounds (7)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question