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Novotel Bali Nusa Dua Hotel & Residences

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Jl. Pantai Mengiat, BTDC Complex | Grigol Robakidze N66, Nusa Dua, Bali 80363, Indonesia
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Airport Pickup&Breakfast
1 room 1 adult
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Novotel Bali Nusa Dua Hotel & Residences
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2,193 Reviews from our TripAdvisor Community

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Bali, Indonesia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Once we arrived, we were greeted by the friendly frontdoor men. The luggages were taken care of by the bellboy. Everyone knew what they were doing. The receptionist was very friendly as well. The check in was a breeze. They even upgrade our room to 1 bedroom suite. Told us the position of our building. As it was raining, they... More 

Helpful?
Thank triplebees
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 days ago NEW

When we arrived, the staffs' welcoming gesture were friendly and helpful. We're having a family reunion for 3 days and 2 nights, as we're staying at three suites, which are 2 bedroom suite in tower 3, Daisy. The room is spacious and cozy. The beds are comfortable. Love the kitchen setting. The bath tub is big and I accidentally found... More 

Helpful?
Thank Janita M
Singapore River, Singapore
1 review
1 of 5 stars Reviewed 3 days ago NEW

We are supposed to stay for 2 nights but stay 1 night and book into another hotel which is 100 percent much livable! Novotel has terrible hard bedding, we didn't sleep well the Aircon not working becoming too hot and we woke up middle of night . The breakfast was a chaos with flies and lots of people and screaming... More 

Review collected in partnership with Novotel Hotels

Helpful?
Thank Bakuri_61
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Bakuri_61, I would like to apologize for not making your stay flawless. I am surprise to know that you had hard bedding as we just replace all of our bed last year with new king koil and you are the 1st one to comment on it. Regarding the Aircon, I would like to inform you that we do periodical... More 

Brisbane, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very very beautiful resort with the up most friendly staff with everything to cater for, for families, couples with a 5 star rating. The studio room we stayed in was very huge with everything to make the stay comfortable. There is a Spa retreat, gymnasium a great cafe with it's only onsite bakery with the most scrumptious baking and very... More 

Helpful?
Thank Helen Z
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Helen Z, Thank you for your wonderful feedback at the same time thank you for having chosen us as part of your holiday destination whilst you are in Bali. The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort. Certainly I look forward to welcoming you... More 

Jakarta, Indonesia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we plan stay for 3 days during normal weekend in Indonesia, so it's not very crowded in Bali, and not to go outside nusa dua area. so we choose novotel because of the review and suggestion from our friend, and it's confirm, great room, nice pools and private beach give us a bit of "celebrities" experience :)

Helpful?
Thank Andreas N
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Andreas N, Thank you for your wonderful review of our resort. I am so pleased to hear that we were able to assist you with all of your needs during your stay at the same time I am happy to know that you loved the private beach too. I very much look forward to welcoming you back and I... More 

Melbourne, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent our first 2 nights of the trip at this property. Our first time staying in Nusa Dua. First impressions of the resort were pleasant, a lovely resort. The rooms clean, albeit slightly dated but still modern and comfortable. When i say dated i'm being picky as it was just small cosmetic things i picked up on in the... More 

Helpful?
1 Thank ZuziC
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear ZuziC, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Your comments about the time share have been well documented and will certainly be looked into. Kindly to inform that we strictly protect the guest privacy, however we appreciate your feedback as this is our best resource for improving guest... More 

Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel located at good place and nice surrounding complex which is Nusa Dua. Near the beach. The hotel design looks like luxury apartment. Very nice garden inside the hotel though a little bit too much mosquitoes, so make sure to close the doors and windows from dusk till dawn. And good services too. The only backward to us is... More 

Helpful?
Thank Hesadrian
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Hesadrian, Your feedback is truly valued and I would like to thank you for sharing your experience with us. Your comments about the food have been well documented and will certainly be looked into. However, kindly note that our chef is a professional chef who carefully choose the ingredients in the market to create the different menus in the... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Everything was all good from staffs, room and the pool. Loved the nature around the hotel which is very relaxing. Will definitely come back here again. Free Shuttle bus to nusa dua beach every 15 minutes. Koi pond is so beautiful full with healthy kois.

Helpful?
Thank May P
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear May P, Thank you for your wonderful feedback at the same time thank you for having chosen us as part of your holiday destination whilst you are in Bali. The most important element is that you had a memorable experience and we greatly appreciate on your overall compliments regarding to the resort even you also notice our Koi pond.... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here with our two children for 7 nights. We purchased a scoopon and for this reason of a discounted stay it was worth it. If i had paid full price i feel i may have been more dissapointed. The apartment itself was a great size. The balcony is great also. 2 main issues in the 1 bed apartment... More 

Helpful?
Thank KATY P
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear KATY P, I apologize that your stay was uncomfortable. I have discussed with the department concerned to avoid this happening again. Regarding the room, I am sorry to know that you found it was inconvenience, kindly to inform that we have 2 bedroom suite which may more suitable for family with children so they will have their own room... More 

Jakarta, Indonesia
2 reviews
3 of 5 stars Reviewed 1 week ago

I'm stayed one night in this hotel. Staff hospitality are poor for us. Very different from Pullman Kuta. The staffs very kind, humble and good. Room condition contain a lot mosquitos. The staff hospitality need improvement

Review collected in partnership with Accorhotels.com

Helpful?
Thank Uyok
novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review

Dear Uyok, I am terribly disappointed that your visit was less than acceptable and that you have left with a poor impression of us. Clearly, this is not what you or we had envisioned for your stay. Please accept my sincere apologies on behalf of our team. Please rest assured that we will work diligently at improving the overall guest... More 

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