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Mercure Bali Nusa Dua

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Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua, Bali 80363, Indonesia
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436 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

staff very friendly. mini bus to the shops and beach. nice hotel. the rooms looks old with humidity on the wall papers.curtains. sower. good breakfast. good dinner . at the beach may be they can put some shades. provide more water and towels.

Helpful?
Thank Romina P
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was our first Bali trip and we both were very excited to stay in Mercure Nusa Dua. We arrived early to the hotel with our own transportation and decided to have a lunch by the poolside table while waiting our room ready. We order our drinks first and studied our menu carefully. Our drink order was simple with a... More 

Helpful?
1 Thank Chu Hoon C
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Dear Mr Chu Thank you for posting on Trip Advisor. I can see from your review there were a number of areas that you really enjoyed, specifically our pool and staff. I am sorry that a number of areas didn't reach your expectations. I am reviewing these with our team. I would very much like to welcome you back and... More 

Travelers are raving about these Nusa Dua hotels

Riga, Latvia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed four nights. Ee changed rooms twice because of broken air conditioning and loud environment. The hallway is made out of pure stone, consequently tge large groups of chinese tourists produced a lot of noise. Anyway the staff aimed to be supportive. I would rate this hotel 3 stars according to the German standards. Clean and basic

Helpful?
Thank M S
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Hi MS I am glad that you enjoyed your stay and that our team worked hard to ensure your comfort. I hope you'll return to Bali in the near future. Best Regards, Ben Patten - General Manager More 

Jakarta, Indonesia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I was book mercure nusa dua 1 month before my holiday ( periode 28-31Dec 2015 deluxe pool terace ground floor acess room) through accorhotels.com. booking already confim & payment already settle by credit card before my arrival. The day i wanna checkin the reception telling me that the room are fully book( reason : the existing guest extend their stay... More 

Helpful?
Thank henryanto_setiawan
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Dear Henryanto - thank you for your post on Trip Advisor. I am sorry that you didn't enjoy your arrival at the hotel. There are occasions where room types become unavailable and in your case we offered to upgrade you to our highest room type. Unfortunately this was not what you wanted and it took some time for us to... More 

Surabaya, Indonesia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

we stayed at dec 2015, the special we think only the pool. the rooms is not good as other mercure hotel we stay. it's so small and the old design, some wallpaper also tear out. breakfast is limited, mostly asian menu.

Helpful?
Thank trilianty
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Dear Trillianty Thank you for your post on Trip Advisor. I'm glad you enjoyed your pool, but I am disappointed you found the rest of your stay only 'average'. We certainly aspire to be much better than this. I hope you decide to visit Bali again soon. Warm Regards - Ben Patten - General Manager More 

Perth, Australia
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed January 9, 2016

Stayed here for 9 nights btw Dec/Jan. Overall the stay was just OK as there are many improvements to make it to the Accor Mercure standard I come to expect. Firstly, we arrived after 2:30pm on Christmas Day and was told our room was not ready and had to wait an hour. That was fine with us. We were provided... More 

Helpful?
1 Thank Skyecougar
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Hi Skyecougar Thanks for your detailed review. Please rest assured that I have read it all. Thank you for your positive comments and I appreciate the constructive feedback you've provided. I am disappointed about your comment in relation to pool bar service and will definitely look into whom that staff member was! I hope you'll consider staying again. Best Regards,... More 

Kuala Lumpur, Malaysia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 9, 2016

Stayed at Mercure Bali Nusa Dua for 4 nights on vacation. Was pleased to receive a free upgrade to a pool view room. The room is a little compact but comfortable enough for 2 people. A pleasant surprise were the towels wrapped and folded to resemble a little Balinese guy with head gear welcoming me to the room. The room... More 

Helpful?
Thank Andy22L
Kaarina, Finland
Level Contributor
3 reviews
5 of 5 stars Reviewed January 8, 2016

From the moment we arrived with my family were we takin care of perfectly. Reception staff was very helpfull . Shuttle buses to beach and to Bali Collection worked on time. Great hotel with great people .

Review collected in partnership with Mercure Hotels

Helpful?
Thank Tomi M
Kamloops, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 6, 2016

There are good and bad things about this hotel. Pool was great. Food -- very small selection for such a big hotel. Small cafes around corner had more to offer and better quality. Not much to be had in western section for breakfast. Bacon ran out twice or just not there. This often happened. On first night they told me... More 

Helpful?
1 Thank dahl1923
BenMBND, General Manager at Mercure Bali Nusa Dua, responded to this review

Hi Dahl Thank you for your post. I am sorry that you didn't thoroughly enjoy your stay. I note your comments about items running out, inconsistent cleaning and our breakfast. I will address these with the Departments concerned. Our room design is compact and our price offers great value. I hope to see you in Bali again soon. Warm Regards... More 

China
1 review
5 of 5 stars Reviewed January 6, 2016

The room is clean, and the food was so good, my baby loves frieds very much, and we do enjoy a nice stay in the hotel. The most lovly sky with all the shinny stars. we book it via rovia, worldventures, get good service and price. loving it.

Helpful?
Thank hollyhao
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