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Grand Hyatt Bali

4.5 of 5
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Kawasan Wisata Nusa Dua | P.O. Box 53, Nusa Dua, Bali, Indonesia
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Grand Hyatt Bali
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Ranked #23 of 46 Hotels in Nusa Dua
A recent review
4 of 5 stars reviewed 3 weeks ago
Sarah R perth, Australia
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1,750 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hyatt Bali
See the most recent reviews
perth, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just got back from an 8 night stay at the hotel and overall our feelings were mixed. We have stayed at much less expensive and smaller hotels in Nusa Dua and in many ways received a better experience. The good parts: Great variety of restaurants, great choice of swimming pools and huge space so never need reserve a lounger,... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
GrandHyattBali, Executive Assistant Manager at Grand Hyatt Bali, responded to this review

Dear Sarah R, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hyatt Bali. 

My sincere apologies for the inconsistencies and for not being able to meet your expectations. I am grateful for your valuable comments as it gives us an opportunity to review our operations for continuous improvement. The leadership team... More 

Singapore, Singapore
Top Contributor
67 reviews 67 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

i have been at the hotel for a 3 days break with my wife. The location is great as it is in Nusa Dua which is a very well manicured part of Bali. Great beaches and a nice paved path by the beach going through all the resorts. It is ideal for a morning jog or an evening walk. The... More 

Was this review helpful? Yes 2
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear Paoloc0211, Thank you for taking the time to share your comments regarding your recent stay. I am delighted to hear your overall experience at our resort was positive. I appreciate your gift of feedback and look forward to welcoming you back to the Grand Hyatt Bali when your travels bring you to this beautiful island. Sincerely, Amrit Gurung Executive... More 

Pune, India
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here from March 25th to April 1st ...the hotel grew on us as we stayed and it was a fantastic experience all in all...The rooms were clean and very quiet ...the breakfast at Salsa Verde was excellent ..the swimming pool had clear blue welcoming waters and its a treat to spend time there specially as the summers were setting... More 

Was this review helpful? Yes
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear SatyaScenic, Thank you for choosing the Grand Hyatt Bali as the preferred address during your visit to the Island of Bali and for taking the time to post your feedback and pictures highlighting your fantastic stay. I am truly grateful for your delightful review. It is wonderful to know that you appreciate our commitment to sustained excellence. Thank you... More 

Hong Kong
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just stayed at the Grand Hyatt and had an amazing experience. I am on a restricted diet and contacted the hotel in advance to see if they could accommodate my needs. The staff bent over backwards to accommodate me. I met personally with two of the chefs, had staff checking in on me constantly with a huge smile calling... More 

Was this review helpful? Yes 3
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear HKpinkey, Greetings from Grand Hyatt Bali! Thank you for choosing our resort during your recent trip to the island and for taking the time to post your endearing review. It was a pleasure meeting you and your family on arrival. I am thrilled that we have exceeded your expectations with “sincere” hospitality extended by our caring associates. The entire... More 

New York City, New York
Contributor
19 reviews 19 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just spent 10 days at the resort and I simply did not want to leave. Hotel looks amazing. With recent renovation of Grand Club rooms and lounge it truly looks like first class resort. All of food and beverage outlets are fantastic. Quality of food at the restaurants are very high and great value. Stayed year and half ago... More 

Was this review helpful? Yes 3
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear DNYSEL, We are thrilled and humbled to hear how much you enjoyed your stay with us as there is no greater reward and gratification than receiving sincere feedback from our loyal and valued guest like you. 
On behalf of the team, please accept my sincere gratitude for your ongoing loyalty to the Hyatt and Grand Hyatt Bali family. It... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

Was at the hotel for a conference. Spent most of my time shuttling between my room in east village and the hotel ballroom. The room was large and spacious but had a bit musty smell. Breakfast was challenging as there are limited seats at the breakfast area in east village. I was left with the option to sit in the... More 

Was this review helpful? Yes
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear Si Peng W, Thank you for your candid feedback regarding your recent stay at the Grand Hyatt Bali. My sincere apologies for not being able to meet your expectations. 
 I appreciate you taking the time to share your experience and the opportunity to learn from your shared experience. Please be assured that your feedback has been shared with... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of the extra ordinary and beautiful hotels i have ever seen in my life. Unbelievable design of hotel makes you feel a real boss. Servants treat you best way which never find in Europe or US. Very clean beach with full welfare facilities right in back yard. Swimming pool is so clean.

Was this review helpful? Yes 3
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear Pejman P, Thank You for choosing the Grand Hyatt Bali as your resort destination and for taking the time to share your brief feedback. It's a delight knowing that our efforts have made your stay a memorable one. I look forward to welcoming you back to this slice of paradise in the near future. Sincerely, Amrit Gurung Executive Assistant... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Visiting as a family of four. The room is a little dated but still acceptable. However it was not cleaned properly. Layers of dust and cobwebs in many areas. But the biggest issue is water quality. On running a bath the water is filthy brown. Also from the tap in the basin. Have spoken to the manager, let's hope they... More 

Was this review helpful? Yes 1
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear sanj b, Thank you for choosing the Grand Hyatt Bali and trust you are enjoying your stay with us. I appreciate you taking the time to share your feedback with me personally and for giving us the opportunity to address your concerns. Please accept my sincere apologies again for less than stellar experience during the early phase of your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel provided me with a spacious room with sea view. The room very was very clean and had a balcony with two chairs. The hotel has many options for dining including a bar close to the swimming pool.

Was this review helpful? Yes
GrandHyattBali, Executive Assistant Manager at Grand Hyatt Bali, responded to this review

Dear Manav S, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. I appreciate your generous endorsement of our resort and acknowledgement of your great experience. I’m delighted to hear that you had a memorable stay. I look forward to welcoming you back to this slice of... More 

Hawaii Volcanoes National Park, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 28, 2015

The Grand Hyatt at Nusa Dua Bali is reminiscent of Old Asia. The lush tropical gardens ,stretch of magnificent beach front and the low rise Balinese buildings and the use of Authentic Balinese arts and furnitures effect the Bali Hai of "The South Pacific"... the exotic paradise. The dining places are all spectacular both ambiance and food. It is the... More 

Was this review helpful? Yes 3
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review

Dear Gold V, Thank you for taking the time to share your comments from your stay in October last year. While I am sorry to learn that the quality of room did not meet your expectations, I am delighted to hear your overall experience at our resort was positive. I appreciate your gift of feedback and look forward to welcoming... More 

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