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The Laguna, a Luxury Collection Resort & Spa

5.0 of 5 Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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Certificate of Excellence 2014
The Laguna, a Luxury Collection Resort & Spa
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The Laguna, a Luxury Collection Resort & Spa
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1,928 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Georgia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed yesterday NEW

An amazing hotel with beautiful grounds! Everyone was so nice it was unbelieveable! The spa was wonderful and beautiful as well! The food was very good at both restaraunts and the staff were very willing to accomadate any requiest.

Was this review helpful? Yes 1
Sydney, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in Jan 15 and had a fantastic time, the staff are friendly, the hotel is very luxurious though it does come with a bit of a price tag. Prior to staying here we spent New Year at the Bali Tropic where a small Bintang was Rp 35,000 (about $4 Aussie Dollars), at the Laguna though a beer... More 

Was this review helpful? Yes 1
Sydney
Contributor
13 reviews 13 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our tenth stay at Laguna in twenty years, absolutely no need or desire to look anywhere else. Yes, there are newer, shinier hotels springing up all the time, but if you want good old fashioned service, a genuine desire to please on the part of the staff, a relaxing, fuss free stay, you will not, indeed cannot, be... More 

Was this review helpful? Yes 3
Perth, Western Australia, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay at The Laguna was a last minute decision, necessitated by our plans to go to Broome for a week being cancelled due to the possibility of a cyclone forming. With only two days to book somewhere, we missed out on the advance purchase rates that hotels offer and were at the mercy of the rack rate at many... More 

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Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have just returned from a stay at The Laguna in Bali. Firstly before we even got there we had contact with the hotel to arrange some things for us and they could not have been more helpful which made our stay there even better. We had stayed at this hotel before when it was the Sheraton Laguna and we... More 

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear AgnesDublin24, Warmest greetings from The Laguna Resort & Spa! It was a pleasure to have you once more experience The Laguna recently and had an enriching experience with our facilities and even more with the hospitality service delivered by our associates. Thank you for your positive feedback and we will surely share with the team whom I am sure... More 

Tustin, California
Top Contributor
90 reviews 90 reviews
23 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

The Laguna is a gorgeous hotel on the beach with an amazing pool area that covers the grounds. Service at the hotel is wonderful and everybody is friendly, respectful and eager to please. Prior to check in, Tatan (Concierge who was SUPER nice) reached out to see if there was anything they could do in advance to make our trip... More 

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear victoriacr63, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for shared your beautiful experience on TripAdvisor. I am pleased to learn that you were happy to stay with us. We will always strive to give you an enchanting and exceptional experience for your next stay at The Laguna Resort & Spa. We look forward... More 

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our first time in Bali and it was indeed, one of the best holidays that we've ever had!!! I would like to start with the hotel. The Laguna, A Luxury Collection resort and spa is definitely one of the best hotels/resorts in the world. And believe us, we have travelled and seen a lot. The atmosphere and the... More 

Was this review helpful? Yes 7
Irvine, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the deluxe studio lagoon access over the Christmas holidays to celebrate our wedding anniversary. The customer service for the most part was excellent. The days leading up to the trip, the staff reached out to see if they can make the trip memorable. This was an unexpected surprise, and immediately put my mind at... More 

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Trvler150, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Much appreciate for choose The Laguna as the preferred resort for your special vacation. We are glad to learn that you like the resort’s grounds, room and the customer service. I am also pleased that you enjoyed the surprise set up in he room on your arrival... More 

Newport, Rhode Island
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The grounds of this hotel are lovely, including an extensive wrap around pool. One restaurant is right on the beach, along with a cocktail bar, all beautifully lit by hanging lanterns. The rooms were comfortable, however the rooms and hallways are desperately in need of a face lift of new carpeting, paint, upholstery etc. The reception area is very welcoming,... More 

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear MJohnstonNJCha, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking your precious time to share your experience with us on TripAdvisor. We are happy that you highlights on the resort grounds and the pools and the hospitality extended by our associates. Also we learn that you had nice impression with our Arwana beach... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed in the deluxe studio with lagoon access (room 141) for 4 nights from the 10th to 14th Jan. The room itself was flawless. Flawlessly clean, with a wonderful bed and an excellent butler service (the cappuccino is always perfect, much compliments). The pools are very clean too. There are depths for children, and down to 1.5m depths for... More 

Was this review helpful? Yes 1
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#2 Business Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#12 Romantic Hotel in Nusa Dua

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