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The Laguna, a Luxury Collection Resort & Spa

#12 of 46 Hotels in Nusa Dua
Certificate of Excellence
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Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Best prices for: 1 room 1 guest
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The Laguna, a Luxury Collection Resort & Spa
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The Laguna, a Luxury Collection Resort & Spa
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2,017 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Welcome/Check-In: we waited at least 30mins until someone at the reception was actually available. The reception lacked at least 3 more staff to serve all arriving guests. Having booked a villa (and being Platinum member) I was told there would be a separate check-in, no one could care less. Also No one explained the layout of the hotel neither a... More 

Was this review helpful? Yes 1
Enschede, Overijssel, Netherlands
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 10 nights in this beautifully appointed hotel. The layout of the grounds and the laguna's were spectacular! We had a suite on the Laguna and it was just what we were looking for. The staff were super friendly and helpful. The Restaurants and Bars are what you would expect at such a 5 star Hotel. Only real complaint... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Paul B, Warmest wishes from the Laguna Resort & Spa! Thank you for your kind review and feedback on our TripAdvisor pages. We are delighted to learn that what we have offered has met your expectation and we appreciate your highlights regarding our service and facilities. In regards to wine selection was never fully available during your stay, we... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I loved this hotel, peaceful, tranquil and staff were so very helpful. Can't wait to go again next year. Our boys played for hours in the pool, and it wasn't overly busy. Bali collections was a great place to visit, lots of different restaurants to choose from.

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Glynn B, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking some of your precious time to share your experience with us on Tripadvisor. I am pleased to know that you had a most enriching and relaxing experience during your stay at our Resort and also that the boys enjoyed the pool and... More 

Hsinchu County, Taiwan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed 6 nights at this resort for our 5th anniversary. We choose this expensive hotel as we want a quiet and romantic beach side place. We had a lagoon accessed room. The room size is reasonable, the pool is clean but the toilet and the bathtub has yellow stained. And it is obvious that the room is old which... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear qsky, Warmest wishes from The Laguna Resort & Spa! Thank you for posting your review on Tripadvisor. We really appreciate your positive feedback regarding some aspects of our Resort and are thankful of your constructive comments since it allows us to provide an opportunity to improve our property and service quality. We have well noted your concerns in regards... More 

Singapore
Top Contributor
55 reviews 55 reviews
38 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An extremely expansive resort with a beautiful Laguna inspired large pool. Deluxe studio rooms are nice and cosy but needs some form of light refurbishment due to age and to maintain its Luxury collection status! A good fact and amenity is their bathroom toiletries which are the prime laboratoire Remede range from St Regis, which makes the shower gel and... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear derekang, Warmest greetings from The Laguna Resort & Spa! Thank you for sharing a favorable review on TripAdvisor. We are glad to learn that you had an exceptional and indigenous stay with us. We really appreciate your highlight on our beautiful landscape and hospitality service from our associates. We will extend your nice feedback to our team for their... More 

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall this property gave a really relaxing vibe. The whole resort itself was very well kept and through out the day you will see people cleaning it. the Laguna that wraps around the property was beautiful and the rooms were clean. I liked how the gym is 24 hours and there are free water and apples in a mini fridge... More 

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear JYSFC, Warmest greetings from The Laguna Resort & Spa, We are pleased to hear that you enjoyed the first experience in Bali island. We really appreciate your compliment regarding all facets of our resort and this is such an honor that we have contributed to make your stay with us an exceptional and memorable one. It has always been... More 

Florham Park, New Jersey
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at this resort for a few days prior to our move to the St Regis. This property's is one of the best situated, and catered to places after St Regis. This property is massive, with a beautiful pool wrapped around the property and faces the ocean as well. Great place for families, with walking distance to other resorts... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Rocco V, Warmest wishes from The Laguna Resort & Spa! We are happy to read your favorable review regarding our Resort and grounds. We really appreciate your highlight on our beautiful location and indeed our resort is nestled within Nusa Dua serene environment in which you can reach other facilities such Bali Collection and other restaurants within only walking... More 

Zagreb
Contributor
20 reviews 20 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at The Laguna end of March/April. We planned this trip for a year and, as a family of four, booked the two-bedroom villa. The photos you see on the web of this place do not do it justice, it is so much more beautiful in reality. We felt that we have come to a special place from the... More 

Was this review helpful? Yes 3
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Suncica1, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are happy to read your favorable review on Tripadvisor. This is rewarding to learn that you enjoyed your experience with us from moment you arrived until left the resort and also that our team had taken care of you very well. I will surely extend your... More 

Sofia, Bulgaria
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We had three nights there. Pros: - wonderful, very well kept gardens; - convenient location on the beach; - most of the staff are very kind and helpful; - they changed our room after complain. Cons: - very bad experience when checking in: it took the receptionist (named Dame) 40-50 min. to check us in and his behaviour was inappropriate;... More 

Was this review helpful? Yes 4
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear light9, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for staying with us recently and sharing your experience on Tripadvisor. It is pleasing to learn that you had a wonderful stay at The Laguna on your holiday and that you enjoyed the hotel ground, the facilities and services we had offer. I am concerned... More 

Auckland, New Zealand
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I decided to end our 10 day trip to Bali with 3 nights in Nusa Dua for some relaxation and were very happy with our stay at Laguna. While there was initially an issue with checking in, the staff rectified this and we received a room upgrade. Our room was beautiful and I had the best sleep... More 

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Rorie B, Warmest greetings from The Laguna Resort & Spa! Thank you for posting a favorable review on Tripadvisor. I am pleased to hear that you had a safe journey back home after enjoying few enriching and distinctive days at The Laguna recently. I am also happy that you like the hotel’s grounds, room and pools. Together with The... More 

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