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The Laguna, a Luxury Collection Resort & Spa

#10 of 46 Hotels in Nusa Dua
Certificate of Excellence
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Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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The Laguna, a Luxury Collection Resort & Spa
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2,120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is by far the best experience I have had in a long time. They truly understand how to treat their guest and their families. One week before we were to leave on vacation, Ms. Wu, contacted me to find out if we needed anything before we arrived. That was a good start as this was our first visit... More 

Was this review helpful? Yes
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

WOW...Was this property incredible. This was for sure to our family a "Very undervalued property." Meaning we would have paid a lot more to stay there. Based on the quality of the room, food, location and the staff, we thought it was very little money compared to what a hotel normally would have cost to stay at this level of... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We were checked-in with dirty clothes from a week of trekking with all those valcano out there but received a warm welcome from front office lady (reall sorry that we can't remember her name) She welcomed us with a refreshing drink and smiles. The room is nice but we got one with garden views that someone else can look though... More 

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Jakarta, Indonesia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel with my family for 4 nights last week. We had a great time and received good services while we stayed there. The location of the hotel in BTDC is very close (walking distance) from the shops and restaurants at the Bali Collection. I chose to book the hotel direct without travel agent and registered for... More 

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Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Given its a 5 star hotel it lived up to our expectation. Rooms were clean and tidy and were actually somehow cleaned more than once a day to our surprise. They were able to accommodate our check in earlier than standard and also allowed late check out given our late flight. Food was good, especially at the cornerstone (chicken panini).... More 

Was this review helpful? Yes
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Ace-KING88, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are glad that you had a wonderful experience with us and thank you for your compliment to our team members. Surely we will pass your compliments to Dwi and Lidya who has contributed to make your experience a memorable one. Once again, thank you and we... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed at The Laguna for a conference at the Westin. Our room was clean and well maintained during our stay, though the building we were in smelled permanently damp, and I think there was some mould on the ceiling above our bathroom. I suspect this is due to the general humidity and guests dripping everywhere after swimming in the pools/ocean.... More 

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Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Carolyn N, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Firstly, we would like to thank you for your precious time to contribute a review on our TripAdvisor page and much appreciate your insight regarding service extended by our associates and the cleanliness. We have very well noted your feedback and will shared this with our... More 

Mumbai, India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the most fantastic place ever. The resort is in a private gated community. It is simply huge, has its own beautiful private beach.24/7 Butler service, Fabulous spread for breakfast. We simply loved it here. Stayed in a Lagoon access room and it so worth it. If we go back to Bali we shall be definitely staying here again.

Was this review helpful? Yes
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RameshPMumbai, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for sharing your memorable and enriching experience on TripAdvisor and happy to learn that you enjoy hotel location, room, variety of the buffet breakfast and the Butler service which were meet up to your satisfaction. The entire of The Laguna Family is look forward to... More 

Brisbane, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My partner and I stayed at this resort for 10 nights this month as a part of a larger party for my mother’s 60th birthday. My parents are annual visitors and had consistently raved about this resort and the hospitality of the staff. My partner and I were pleasantly surprised when everything they had said turned out to be true.... More 

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Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear christie P, Warmest greetings from The Laguna Resort & Spa, Nsua Dua Bali! Thank you for staying with us to celebrate your mother 60th birthday! Much appreciate for your positive insight regarding our resort grounds, pools and the cuisine which all have lived up to your expectation. Also, we are proud that the hospitality extended by our associates made... More 

Nuneaton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just spent 2 weeks at the Laguna, initially for the first couple of days everything fine and as we had booked this holiday some 6 months previous thought this would be relaxation and stress less, we were wrong we booked ourselves a Laguna access room and after a very long trip from the UK we settled into our room, obviously... More 

Was this review helpful? Yes 2
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mr. Sutton Greetings from the Laguna Resort & Spa. Firstly I would like to thank you for taking the time to share the feedback of your experience during your stay on trip Advisor. It is regrettable that your stay with us did not meet your expectations and I would like to express once again our sincerest apology for the... More 

Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I am on and off about this resort. It was our last resort of 4 on our honeymoon in June. When we first arrived we thought the grounds were very beautiful. Lots of pools to swim in which is nice. Unfortunately we paid for an upgrade to the laguna access rooms however ours was on the back end of the... More 

Was this review helpful? Yes 1
Thelaguna B, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Kailey B, Warmest wishes from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for residing with us and we really appreciate that you shared your experience on TripAdvisor. We are delighted to learn that you enjoyed the holiday with us and that you like the hotel location with view and also the beach. Regret that some aspects... More 

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