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The Laguna, a Luxury Collection Resort & Spa

5.0 of 5 Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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Certificate of Excellence 2014
The Laguna, a Luxury Collection Resort & Spa
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The Laguna, a Luxury Collection Resort & Spa
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1,819 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashburton, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights and found the service to be wonderful. The resort is lovely, more of a classic luxury feel to it. The lagoon pool runs right around the whole resort giving the guests plenty of space and privacy to swim/lounge during the day. The beach at Nusa Dua was very nice, clean and very private. I... More

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London, United Kingdom
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was lovely! It was our first time staying in Bali, and I don't think we could have picked a better hotel! There were so many staff, all of which could never do enough to help you. We had a few drinks down in the bar on the beach at night time, and the bar staff were always very... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear rhi_0890, Warmest wishes from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspects of your stay. Further, we are pleased to learn that everything we offered you along your stay has met your expectation. Thank you for staying with... More

Swansea, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel for 7 nights as part of our honeymoon stay in Bali. The Laguna is a beautiful hotel, but you've probably been to this hotel before. Very westernised and very large- great pool and lounging facilities, spa, on a beach, but nothing I could specifically tell you to make it stand out from any other hotel... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear E_P_1989, Warmest wishes from The Laguna Resort & Spa! We are glad that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding our resort, grounds, facilities, cuisine, and hospitality service. Further, we are pleased to learn that everything we offered you along your stay has met your expectation.... More

Northants, England
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have travelled the Far East quite often but never been to Bali so this was my first visit. This resort was recommend by a friend and so we thought we would check it out. The Hotel is fantastic. The grounds are beautifully maintained by an team of hardworking gardeners and the gardens and pools are quite stunning. All staff... More

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Meli P, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear MonFish, Thank you for taking your precious time to write on TripAdvisor! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort, grounds, cuisine, and hospitality service. In reference to your comments related to the room condition and facility, we will follow up when we... More

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Laguna 5 nights for beach and sea after staying near Ubud. Getting into the Nusa Dua resorts there is high level if security which is comforting. The resort drive up is amazing, so clean and prestine roads. Welcome at the hotel was really special, drinks on arrival, refresh flannels and sit down in huge lobby area... More

Was this review helpful? Yes 1
Meli P, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RitaMPatel, Warmest wishes from The Laguna Resort & Spa! Gladly we read your favorable reviews regarding your experience with The Laguna from the entering until leave our Resort. Your positive highlight is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us an enriching... More

Orlando, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

great grounds... nice friendly staff.... missing certain details for a luxury collection brand. the rooms and the buildings need some refurbishment . outdated bathroom designs. business center technology running on outdated equipments. on a bright side has many activities and options for food . good for vacationers not best if on business. a makeover is needed soon for the rooms... More

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Meli P, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Mobani, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! It is a pleasure to read your highlight on the hotel grounds and hospitality service from your associates which we appreciated it and we really thank you for your feedback regarding the room refurbishment. We will take your comments into consideration for our improvement in the future. We... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I love this hotel and have been going there for 20 years The staff and the management are the main reasons for our approx 40 visits to this hotel Recently we were very impressed with Chef Hun and the Chilli crab and the service by Yansu at Arwana restaurant Also Mangku and the pool staff were extremely... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Suzanne s, Warmest wishes from The Laguna Resort & Spa! We really appreciate your insight regarding our hospitality service from your arrival until your departure and we are pleased to learn that everything we offered you has lived up to your expectation. Further, we are really proud that our hard efforts to give you a memorable experience are well... More

Northamptonshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at this hotel for 9 nights, we were not disappointed on our choice. On arrival we informed the reception that we were SPG and after confirming our membership, we were upgraded. We were given a traditional welcome drink and were greeted by two beautiful Balinese dancers. Our room was on the top floor, very spacious and quiet. The hotel... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear TheSimpsons, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you both had a wonderful and memorable stay at our Resort and we apologize if the service at our restaurant Arwana did not live up to your expectation. We have shared your feedback to our F&B and restaurant team for their review and improvement.... More

Top Contributor
60 reviews 60 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

From the walk in pool rooms to the Butler Service the Laguna provides real luxury. Set on a lovely beach with great facilities this is a great place to stay. Every single member of staff was friendly, welcoming and helpful. And with a new gym, very good restaurants and a relaxing spa this is a fabulous hotel. This was our... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Puss100, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you had a memorable experience from the day you checked in until departed our shores. Your highlight regarding the service of our staff is highly appreciated and we have shared with the whole team for their motivation Thank you for staying with us and... More

California
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough good things about this hotel. The staff was incredibly accommodating and friendly. The room, deck and view are spectacular and the grounds are absolutely beautiful. Everything was clean, relaxing and so peaceful! We loved that tea, coffee and water were available 24/7. The location is just perfect and the beach is amongst the best in Bali.... More

Was this review helpful? Yes
Meli P, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Lisa R, Greetings from The Laguna Resort & Spa! It's so lovely to hear that you enjoyed your holiday at The Laguna and that everything we offered were lived up to your expectation. Thank you for choosing our resort and we hope this memorable experience will bring you back to The Laguna in the not to a distance future.... More

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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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