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The Laguna, a Luxury Collection Resort & Spa

#12 of 46 Hotels in Nusa Dua
Certificate of Excellence
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Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Best prices for: 1 room 1 guest
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The Laguna, a Luxury Collection Resort & Spa
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The Laguna, a Luxury Collection Resort & Spa
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1,981 reviews from our community

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392
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed today NEW

My wife and I have just returned from 10 days at Laguna. We combined some holiday with an International conference also held at the resort. I am trying to find some fault....but cannot ! Our room 257 was a Lagoon view second floor (good position half way to beach and lobby) view over the quiet side which was great. room,... More 

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Sydney, Australia
Contributor
20 reviews 20 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is the second time that I have stayed at the Laguna and I again experienced a five star holiday. From the moment that I arrived at this hotel I experienced exceptional service from every staff member who I came in contact with. The bellmen, concierge, reception staff made my wife and I feel very special . The lagoon access... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Graham L, Warmest wishes from The Laguna Resort & Spa! Happily we read your favorable review regarding your second experience with us from the moment you arrive until departure and that everything we offered had live up to your expectation. We are really proud that our hard efforts to give you a memorable experience are well recognized. On behalf... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Laguna is a very good hotel: it's big but not alienating, the facilities are very good and well taken care of, and the beach is as good as it gets in Nusa Dua. The rooms are nice and clean, the staff is attentive and there's a good choice of restaurants: handy, as you won't be finding any neighbourhood restaurant... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear SteAug, Warmest wishes from The Laguna Resort & Spa! We really appreciate your insight regarding our facility and hospitality service. Your positive feedback is in line with the surrounding reviews and we are really proud that our hard efforts to give you a memorable experience are well recognized. Thank you for staying with us and we hope this nice... More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Laguna was a great experience in Bali. After the initial landing and the hectic airport and immigration, you'll feel great once you arrive at the hotel and take a look around the grounds. Although the beach was nice, the pools were particularly great and used effectively as a decoration around the hotel as well as nice to swim round.... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear ADTravelBlog, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking some of your precious time to share your memorable experience with The Laguna Resort & Spa at TripAdvisor. It’s a pleasure to hear that you love our hotel grounds, room, swimming pool and the selection of foods at our restaurants. We are also... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel was beautiful. The rooms were very large with a very big bathroom and corner bath. It had its own little balcony so you can sit and watch the world go by, it was hard to choose one of the 7 pools to swim in. Hotel had a couple of restaurants with great menus to choose from. It is... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear djmciver2003, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for sharing your memorable and enriching experience on TripAdvisor and that you love many areas of our resort. The entire of The Laguna Family is looking forward to welcome you back on your next visit. Exceptionally yours, Sven Fitjer Hotel Manager More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Following a week in Ubud we stayed her for a further week on our honeymoon. Apart from an upsetting overselling by a member of the checking in team on our arrival (which left us feeling taken advantage of and almost forced to pay more money for a good room) this is a wonderful hotel. The staff are friendly and helped... More 

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear echor1, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking some of your precious time to share your exceptional and indigenous experience with The Laguna Resort & Spa at Tripadvisor. Much appreciate for choose our resort as part of your honeymoon trip and we are happy that you enjoyed the room, swimming pool... More 

Romania
Contributor
20 reviews 20 reviews
19 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 1 week ago

Facts about a great resort: Beach The beach is very well maintained, beautiful, pacefull and clean. The beach chairs were extremly comfortable. You can find available beach chairs any time. The sand is golden not white like I've read. But it is very beautiful. The water is very clear and beautiful. I've seen the nearby beaces and I think this... More 

Was this review helpful? Yes 3
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Cami, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! It was a pleasure to have you staying at our resort recently and we are pleased to learn that you had an enjoyable stay with us. Thank you for your kind comments regarding our resort’s grounds, restaurants with quality of foods and also our staff members. Rest... More 

Maidenhead, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here in March which is the low season. Upon arrival, we were met with a 'gong' announcing us. Our room was not ready for about an hour. We used this time to view some of the rooms and facilities. All the rooms that I saw were very nice. Not tired but well thought out and... More 

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

DearLeisa501, Warm greetings from The Laguna Resort & Spa! Thank you for sharing your recent experience with us on TripAdvisor. I am pleased to learn that you had a most enriching stay with us and we are proud that you enjoyed every moment with us. Also, we are really happy that our associates especially Adi, Anton and Anyar have contributed... More 

London, United Kingdom
Top Contributor
106 reviews 106 reviews
29 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel and staff were excellent. Quiet and relaxing area, nice beach, clean and comfortable rooms. Staff was super friendly, always willing to go out of the way to help. Would happily stay here again. .

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear GinaTravels18, Warmest wishes from The laguna Resort & Spa! It’s pelasing to learn that you have a most relaxing and comfortable stay with us and that everything we offered have lived up to your expectation. We do hope that this wonderful experience will lead you back to The Laguna whenever you return to this Paradise Island. Exceptionally yours, Sven... More 

Bucharest
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at The Laguna in August 2014, for 6 nights, after we had stayed 4 nights in Ubud. The place is perfect for couples but also for families. It is surrounded by lagoons, it has a beautiful and very clean beach, perfect for swimming as there are no waves. At low tide you can make some walks far away... More 

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear The_usual_tourist, Warmest wishes from The Laguna Resort & Spa! Thank you for taking some of your precious time to write a favorable review regarding our Resort on Tripadviosr. We really appreciate your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and... More 

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