it was my 9th time here in this hotel...last year and the years befor the stuff and also the crew was very friendly and the hotel was soo safe for us...but this time it was horrible. we arrived at this hotel 30.April 2013...we booked a room at the 2. floor. next day it was possible to move to another room... More

Stayed for 10 nights with my boyfriend. Good location, you can get a good deal if you stay a while. But the staff are rude, horrid and they steal from you. It was smallish money and we confronted them, they pretended they didn't understand and that was that. We were v careful and locked everything up after that and no... More

THIEVES! On the 2nd day $300 disappeared from my room. It was absolutely evident that the hotel staff stole it, as I was away for about an hour and the thief had plenty of time to search the room which was deep inside the patio and undo the lock on my bag. Surely they denied everything and refused not only... More

The pool looks beautiful, until you notice the sand and beer labels collecting on the bottom. We only stayed in Kuta for one night and randomly stumbled upon this hotel. It was the only one in the area with free wifi so we blindly chose to stay here for the night. After seeing the other reviews on tripadvisor, we would... More

At first sight the hotel seemed really good. It had a good location, nice pool and the rooms looked pretty decent. However, our positive image of the hotel soon changed when we noticed the rooms were infested of bed bugs, the pool was all dirty, the AC didn't work and that the cleaners had stolen quite a lot of money... More

For the price(20$) you have hot shower, air con, swimming pool and wifi on lobby(doesn t work...) Personal kindly and near beaches, all bar restaurant. Rooms are clean and swimming pool very nice But no breakfast

After reading all the terrible reviews on this place, my partner and I are glad we were not the only ones who didn't enjoy our stay at New Arena Hotel. We had been travelling through Indonesia for 1 month at this stage and had a long 12 hour day of travelling from Lombok to Bali so we needed a place... More

Firs I must be acknowledged, that it is not just the most expensive hotel price class. However, they offer the normal price but even on the Bali this service ...... They turn power off in the evenings. Client is treated condescendingly as nobody. You can pay extra for TV, air conditioning and a fridge but if you dont have powed!?!... More

Hi, I have stayed at this hotel many times over many years. The previous owner/management were fine, however the new people are a complete joke. They asked me to write some positive reviews for them, for a nights free accomodation - I just laughed. This is the worst hotel in poppies one, and poppies two area. It's sad, because the... More