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All 338 Kuta hotels

Grand Inna Kuta

4.0 of 5 Hotel   |   Jalan Pantai Kuta No.1 | PO Box 3393, Denpasar, Kuta, Bali 80361, Indonesia
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Grand Inna Kuta
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Ranked #218 of 338 hotels in Kuta
A recent review
5 of 5 stars reviewed 2 days ago
Sharon T Sydney, Australia
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276 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have just returned from staying at Grand Inna for 6 nights. I honestly couldn't fault it. Great location, great staff, very clean and fabulous facilities. I would highly recommend this hotel. I emailed the hotel a couple of times before I arrived and received a response and answer within 30 minutes. If I had to find any fault, may... More

Was this review helpful? Yes 1
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the 3rd time I have stayed at the Grand Inna Kuta and I have now firmly decided that I won't stay anywhere else. We had pool access rooms in the Bali Wing and couldn't have asked for more perfectly located rooms. The position of the hotel is very convenient, there is everything you could need within easy walking... More

Was this review helpful? Yes 2
Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here at Christmas and liked it so much that we came back for our Sons surprise 30th Birthday weekend. Last time we had a room on Level 4, Beach wing, executive sea view. This time we went for the beach wing pool access rooms. For some reason the bed was A LOT harder than the ones on Level... More

Was this review helpful? Yes 1
Samarinda, Indonesia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

we booked the room via their website & choosed junior suite. when we checked in , OMG its fa away from our expectation. in all hotels , beds are placed in a hidden view , usually when we open the room people who might pass by the corridor can't see inside the room . but not this hotel. TV usually... More

Was this review helpful? Yes 2
Perth
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had trouble with the drains smelling and my bed was full of ants, and ants over near the TV. The only thing they offered was a free lift to the airport and a small bowl of fruit. I feel they should have put me up in a suite, instead they gave me another room. The staff are very polite... More

Was this review helpful? Yes 1
grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear KazPerth, Thank you for taking the time to add your comment at this forum related to your recent stay at Grand Inna Kuta. First of all, I would like to apologize for the inconvenience you had to experience. I have investigated your remarks and understand from my team that initially your room was in order however after several days... More

Chiang Mai
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was moved to this hotel after my booking at Mercure was "overbooked". In my mind I did much better than Mercure. The hotel has 2 sections, the older Bali wing and the beachfront rooms, more modern. The grounds are beautiful, 2 pools, 1 with a swim up bar. All the staff were so helpful and smiling, nothing was too... More

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grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear PeterAUCNX, Although you were an unexpected guest due to the fact that you were booked out by another hotel, it was our pleasure to welcome you and show you our hospitality. I was delighted to read your comments about the staff and our facilities which have been passed on to the relevant departments. I would be our honor to... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2014

Very good surroundings as first time to Bali. Near Kuta Beach. It was a very good experience. The food was very good. Best Experience: They have upgraded my stay to the next type of room. Worst Experience: No chance to take a dip at the pool

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grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear Doc_Mohd, It was a indeed a pleasure to read that you enjoyed your stay at Grand Inna Kuta during your recent visit to Bali. I hope the next time you will be able to enjoy one of our 3 swimming pools. We are looking forward to welcoming you soon back again at the Grand Inna Kuta, in case you... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014 via mobile

FANTASTIC staff. This hotel was wonderful in itself, but the always smiling always helpful staff give it that something extra. It is quite a large hotel complex with 3 huge pools. Ground floor rooms (deluxe room beach wing.... with glass doors directly to the pool) are the nicest position. Breakfast was great with many choices and nice views out to... More

Was this review helpful? Yes 1
grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear Kym B, Thank you for taking the time to share your experiences at Grand Inna Kuta at the Tripadvisor forum. It was a pleasure reading your kind comments specifically regarding the staff , the pool access rooms and the quality of the breakfast. I do have however taken note of your remark regarding the cocktail prices and as earlier... More

Newman, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2014

My husband and I have stayed at the Inna previously Natour about 20times.....I really loved the hotel without the new renovations as we stayed in the bungalows at the front.,However I still love staying here because of the friendly staff, Yeni and Mulya in particular who are like family and looked after me and my husband when he was admitted... More

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grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear Margaret, It was indeed with great pleasure to read your comments about Grand Inna Kuta, I have only been on board for a few weeks and I look forward to meeting you and your husband personally in June. I have passed on your kind messages to Yeni, Mulya and Kewa besides that your comments have been added to staff... More

Byron Bay, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 3, 2014

Seriously reconsider your stay here !! 1. Shower water smelt like sewerage , this was my third week staying at different hotels in bali and I know that bali has in unfit drinking water but this was too much. Smelt terrible!!! 2. This place is too big for its own good. We had to seriously walk for 5 minutes from... More

Was this review helpful? Yes 2
grandinnakuta b, General Manager at Grand Inna Kuta, responded to this review

Dear Byronchick1988, Thank you for taking the time to advise this forum about your recent experiences at Grand Inna Kuta. First of all I would like to apologize for the inconveniences you had to experience which I have brought to the attention of my team for rectification and further I would like to thank you for your kind comment how... More

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Additional Information about Grand Inna Kuta

Also Known As:
Grand Inna Kuta Bali
Address: Jalan Pantai Kuta No.1 | PO Box 3393, Denpasar, Kuta, Bali 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#24 Spa Hotel in Kuta
#58 On the Beach Hotel in Kuta
#86 Luxury Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Inna Kuta 4*
Reservation Options:
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