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Grand Inna Kuta

Jalan Pantai Kuta No.1 | PO Box 3393, Denpasar, Kuta, Bali 80361, Indonesia
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Grand Inna Kuta
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Grand Inna Kuta
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686 reviews from our community

Traveler rating
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    302
    138
    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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    (686)
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    (170)
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    (212)
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Port Lincoln
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Grand Inna is an older hotel but is in a perfect position on the beachfront at south Kuta. Our room had a view of Kuta Beach (through the tree's on the beachfront). There are 2 pools. The larger one (with swim up bar) is quite private within the quadrangle of rooms. The smaller pool is overlooking kuta-beach. There were... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

No problems checking in other than our queen bed being upgraded to a King bed which comprised 2 single beds pushed together ! Transport 2 and from the airport all ran smoothly; but be careful ordering transport at reception it is very expensive; we were charged 150 000 for transport to Galeria shopping centre; the return blue taxi fare was... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Bali and we made our first stop at Kuta, Denpasar. We had pre-booked our stay at Grand Inna Kuta and also made our payments upfront. When we landed at Denpasar it took us almost 3 hours to clear Visa on Arrival and Immigration and Customs. It was exhausting. However, our transport to the hotel... More 

Was this review helpful? Yes
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Hiresh N, Thank you for your detailed report regarding your stay in December 2014. I was sorry to read that you had to wait for your room upon your arrival and the impersonal service. Your comments regarding your cozy rooms, the personalized environment and the sumptuous choices at the breakfast buffet are gratifying and similar as your constructive comments... More 

Newcastle, Australia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second trip to Bali and both times we have stayed at the Grand Inna. For this trip we were welcomed at the front desk and during our stay (11 days) the staff were very good and tendered any of our needs. The room was clean and comfortable in fact the pillows are some of the best I... More 

Was this review helpful? Yes
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Marcus R, Thank you for becoming a regular guest to Grand Inna Kuta. I was pleased to read that you enjoyed your second stay and the staff were taking care of you. I did take note of your comment regarding the smell from the bathroom drain in your room and have reported this to the engineering department to inspect... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location was great. If you love shopping Mata Hari's is 5 minutes around the corner. Discovery shopping centre is 7 minutes up the beach and Beachwalk shopping centre is 15 minutes going to the right along the beach. Though the staff were lovely our room was not the best. It seriously needs renovating everything was old and worn. However... More 

Was this review helpful? Yes 4
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Barbara F, Thank you for your comments and pointing out our unique location with all what Kuta has to offer within walking distance. The Bali Wing rooms are dated however we do our utmost to keep them in good condition and are priced accordingly. For the readers information, we are looking into a future renovation. For your next visit... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I am quite the snob when it comes to living away from home. At Grand Inna we found that there were ups and downs. The air con stopped working, the shower recess blocked and our room wasn't as clean as I would have liked. However, upon saying all of that- as soon as we let maintenance know about the air... More 

Was this review helpful? Yes 4
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Linda P, I was pleased to read that despite the initial technical issues we managed to live up to your expectations. Technical malfunctions do occur despite our preventive maintenance programs and where possible to try to make immediate corrections. Thank you on behalf of the whole GIK Team for your kind remarks regarding the customer service and we all... More 

Perth
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Lots of positives about this hotel including: - good value for money - great staff from check in right the way through- always tried to help and make our stay enjoyable. - excellent location. Close to everything in Kuta, right on the beach and in walking distance to waterbom park, all shopping centres, etc. - spa was very well priced... More 

Was this review helpful? Yes 2
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Family4Perth, Thank you for your review and your kind comments. I do however have taken note of your constructive remarks and I can inform you that we are working on a refurbishing plan for the Bali Wing. When it will take place I cannot confirm yet but I am consulting various designers as the initial step. I was pleased... More 

Perth, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

just had a two week stay at the Grand Inna Bali after around 30 trips to the island.could not fault a thing,a large,spotlessly clean room,heaps of really hot water and a wonderful air conditioner,getting around the hotel was a delight,beautiful gardens and pools and the proximity to KutaSquare,Waterbom park,The Boardwalk,Centro was just great,my partner and I loved the breakfast and... More 

Was this review helpful? Yes 2
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear Paulwilliams066, On behalf of the whole Team, I would like to thank you for your comments regarding your recent stay. All the training and hard work in the background is a joy with receiving remarks such as yours. Thank you for choosing Grand Inna Kuta as your future home in Bali and we are all looking forward to welcoming... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

this hotel may not be the most glamourous,but it dose tick all the boxes if you are looking for a great location,kuta beach,sun sets,turtle release,surfing,and a must mention simpsons and robbies beach bar at your door step,2min to kuta square,take a shortcut you are in legian st in 10min,both inhouse pools are great,pool HQ 5mtrs from beach,good food,price you see... More 

Was this review helpful? Yes 2
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear busalou, Thank you for choosing Grand Inna Kuta for your Bali holiday and taking the time to share your positive experience with TripAdvisor readers. We are happy to read that you enjoyed your stayed, the facilities, services and all what Kuta has to offer within walking distance. For another visit, may I suggest to try one of our Executive... More 

Staymonth=5
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was allocated the room in the old wing because my husband requested for a pool access room. It was old & stinky. So I told the front desk (Yeni) & the next day, when there was an available room, she transferred us to another room in the new wing. Room in the new wing was much better. More cleaner,... More 

Was this review helpful? Yes 3
Peter S, General Manager at Grand Inna Kuta, responded to this review

Dear nooradha, It was with concern that your initial room was not to your expectation however pleased to read that we managed to change you to one of the Beach Wing rooms. I have shared your comments with Yenni who sends her best regards. I hope we can welcome you another time, meanwhile I remain. With kind regards, Peter Stolk... More 

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