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Mercure Kuta Bali

Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
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Mercure Kuta Bali
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Mercure Kuta Bali
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903 reviews from our community

Traveler rating
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    238
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    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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    (233)
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Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Room 301 ( sea front): Bed, AC, TV, bathroom are excellent. Unfortunately there are 2 high steps between the bed and the bathroom and the floor can be slippery. Careful with children or Elders. There is an unusual cafe machine in the room called "Pod Brewer" without instruction manual. I could not operate it. Internet connection was slow. Room 306... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear valuable guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Beach Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Friendly staffs, nice and clean room, great service, they give me free airport pick up service and 4 bottle of local beer as compliment. The best one is the swimpool with great view of kuta beach and best sunset. My only complaint is poor internet connection :) Definitely will stay there again once i come to kuta next time

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

National Capital Territory of Delhi, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was a planned booking and we made it to the hotel by 1:00 and check in is at 2:00 PM but only got our rooms at 3 PM so that was a little annoying, else the hotel staff is really nice. The location is superb, right opposite the beach and has good restaurants, shopping malls, street shopping all at... More 

Was this review helpful? Yes 1
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear valuable guest, Warmest greeting from Mercure Kuta Beach Bali.. I would like to thank you for taking the time to giving your comments through Trip Advisor following your recent visit at our hotel. I was pleased to read that you were enjoy our hotel location and facilities, it is encouraging as our guest's satisfaction is our first concern. I... More 

Selangor, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Strategic location. It was just located next to Hard Rock. You can walk along the street... It was happening with shops and massage centres. Near to fast food restaurants (halal); i.e. McDonald's, Pizza Hut, Starbucks. The hotel is very nice but the room is quite dim & and the dim makes me feel uncomfortable. Swimming pool is nice and wifi... More 

Was this review helpful? Yes 1
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali.. Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. We understand your concern for the discomfort of your room condition, and currently we are still updating our room. And for the breakfast buffet, for your kind information... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my second visit to the island of Bali and this time I tried to stay at a hotel mercure kuta very close to the beach !! I'm with the family very happy to see the sun set every evening, this is really a very beautiful island of Bali and clean especially for staff out of work very friendly... More 

Was this review helpful? Yes 1
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali... I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Bali and sharing your feelings about your stay with us. I am very happy to read that you had an excellent and comfortable stay in our hotel. It is encouraging as... More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about the hotel is great except the rooms. The rooms is pretty old and I was having problems with the air-conditioning on the first day of my stay. But i must say, the hotel staffs were very friendly and efficient. I can approach almost everybody whenever I need help. Even the trainees are displaying high standard of hospitality service.... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali.. I sincerely appreciate you taking the time to give us your feedback. I regret that your room did not meet your expectations, and for your kind information that we are currently updating and renovating our rooms. And your suggestion will be taken for our review. It is feedback such as... More 

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went to this hotel on a business trip for 2 nights. It's located just in front of Kuta Beach, near the airport. The standard room is small, compare to other hotel in Bali, but it's relatively similar to the ones in HK or Europe. It's too small if you bring your kids. There's a small balcony with a wooden chair... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali... It has been our great pleasure to welcome you at Mercure Kuta Baeach Bali and we appreciate you sharing your feelings about your stay with us. I am very happy to read that you had an excellent and comfortable stay in our hotel. It is encouraging as our guest's satisfaction... More 

New Delhi, India
Top Contributor
82 reviews 82 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was my first visit to Bali , the hotel which is located at KUTA beach gives you everything you need to stay in BALI, Proximity to Beach , Market and the night life of bali. This hotel is very close to the main market place , close to airport and you can walk in to the nightlife of bali.... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali... It has been our great pleasure to welcome you at Mercure Kuta Baeach Bali and we appreciate you sharing your feelings about your stay with us. I am very happy to read that you had a comfortable stay in our hotel and enjoy our hotel location. It is feedback such... More 

Senior Contributor
46 reviews 46 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Pro’s – location and that is it Cons – where do I start so dated the room was straight out of the seventies including all the brown wooden slats and the green marble bath/shower (see photo’s), the outside of the hotel as well as lobby look good but not the rooms. No clock in the room, this was our 4th... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valuable Guest, Warmest Greeting from Mercure Kuta Beach Bali.. Thank you for taking the time to write to us regarding your recent stay. It is with sincere regret that I note your dissatisfaction with our service and facilities. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your... More 

Hotel Review Summarization

What travelers say

  • Swimming pool(8)
  • Infinity pool(8)
  • Very friendly(3)
  • Hard Rock hotel(3)
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636 photos of this hotel

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The Hotel (47)

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