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Mercure Kuta Bali

Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
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Mercure Kuta Bali
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956 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed today NEW

Returned with our friends to have few nights in Kuta Likes They had ocean view room which was roomy We had standard room on ground - it was fine, roomier than previous experience Clean Great location Complimentary airport pick up Roof top pool - plenty of sun lounges, great view Dislikes Got what was expected, not perfect but very reasonable... More 

Was this review helpful? Yes

Travelers are raving about these Kuta hotels

Singapore, Singapore
2 reviews
1 of 5 stars Reviewed yesterday NEW

We had 1 night stay at this hotel on 2/7 as our flight was cancelled n our previous hotel was fully book, stay at room 221. Room was run down, noisy air con, poor decor of furnitures, bed hard, breakfast spread no good, toilet dirty n the shower head was leaking, need to call them to repair at 12am. Poor... More 

Was this review helpful? Yes
Port Augusta, Australia
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

love this place, we stayed in ground level rooms and were a bit dated but service is great and pool on level four is outstanding, the view is just fantasti,c seating is good and could very easily sit there all day reading and swimming ,

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Marcodili, Warmest Greeting from Mercure Kuta Beach Bali... Thank you for choosing to stay at our property. Your feedback is highly appreciated and we are striving to keep improving our services and accommodation for our guest needs . Please accept our sincerest apology for any inconvenience during your stay and it will be an honor to serve you again... More 

Singapore, Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here on our last night in Bali and the view at the top floor was just awesome (my profile pic). There was a sumptuous breakfast spread and we definitely had our fill. The staff was just okay.. a bit slow during the check-in process as they had to read through my booking confirmation. However, they were pleasant enough... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Thet_Sg, Warmest Greeting from Mercure Kuta Beach Bali.. Thank you for taking the time to share your feedback. While I wish you had a better experience, we ask your kind understanding and assure you that your comments have been value to us to provide the best possible standards to our guests at all times. We hope to have the... More 

Honolulu, Hawaii
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at Mercure over 6 times in three years. One of the few ocean front roof top infinity pools in Kuta, especially at such an affordable rate. The rooms are clean, the staff is beyond friendly, the food is good, and the location is perfect for anyone that wants to be centrally located in Kuta. This hotel is... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Amanda, Greetings from Mercure Kuta Beach Bali.. We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

So, I had a great stay here recently. I had read the reviews and was a bit vary initially, but its was nice overall. Pros: Great staff! Polite and very hospitable Infinity pool sunset view is stunning The rooftop sitting area is just perfect Location!! Exactly where the life is in Bali. Cons: Yes, the standard rooms on 1st floor... More 

Was this review helpful? Yes 1
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valued Guest, Greetings from Mercure Kuta Beach Bali.. We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights with Mercure Kuta. We booked a basic room. The rooms were clean and neat, not great but comfortable enough for a good night rest. Really basic amenities were provided. The bathroom was not particularly user friendly with the shower head mounted to the wall (not overhead). The room came with free wifi but however the... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valued Guest, Greeting from Mercure Kuta Beach Bali... Thank you for choosing to stay at Mercure Kuta Bali and thank you so much for the feedback given to us. Please kindly accept our sincerest apology since your stay had not met your expectations. In regards to your feedback, we had taken several actions to ensure the best services are... More 

Somersworth, New Hampshire
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 3 days and 2 nights in mercure. The reason I booked the hotel is because the infinity pool that overlooks kuta beach, It was great having that beautiful view especially sunset. The room is pretty decent, however it is not the best room compared to other hotels in Kuta. For that price we paid, we could've gotten much... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valued Guest, Greeting from Mercure Kuta Beach Bali... First of all, we would like to thank you for choosing to stay at Mercure Kuta Beach Bali and bringing to our attention the problem you have encountered during your visit in our hotel. Please accept our sincerest apology since your stay did not meet your expectations. Your feedback had been... More 

Perth, Australia
1 review
1 of 5 stars Reviewed 1 week ago

My son has just checked into this hotel today and is extremely disappointed with the rooms....reckons the rooms are so bad and after complaining was told it would cost $840 to upgrade, wish wish wish we had of taken the time to read these reviews before booking !!! Such a let down when you have saved so hard and looked... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Valued Guest, Greeting from Mercure Kuta Beach Bali... First of all, we would like to thank you for choosing to stay at Mercure Kuta Beach Bali and bringing to our attention the problem you have encountered during your visit in our hotel. On behalf of management, please accept our sincerest apology since your stay did not meet your expectations.... More 

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