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Mercure Kuta Bali

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Jl Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
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1 room 1 guest
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Mercure Kuta Bali
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993 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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  • Chinese (Simplified) first
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  • Indonesian first
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    (993)
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    (257)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

It was a generally pleasant stay in Mercure Kuta Beach, the staff of the hotel is super helpful and thoughtful. I really love the interior design of the hotel, the full-of-green cella. The biggest selling point of this hotel is obivious the roof pool, it's not that big but combined beautifully with the Kuta beach, additionally, the roof terrace is... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Donzoon Z, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the... More 

Jakarta, Indonesia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Plus + Decent breakfast selection and good restaurant staff + Location just across Kuta beach and lots of attraction/restaurant nearby + Good view from the balcony & level 4 swimming pool Minus - Room is old, some area started to rust - Not a fans of room and bathroom design, too dark, a very little light exposure. Very weird placement... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Denim Sneaker, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Regards, More 

Travelers are raving about these Kuta hotels

UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location opposite the beach and near lots of restaurants. The rooftop pool is lovely, with superb views. Friendly staff, well maintained grounds and good wifi. The rooms were average and our ground floor room was very dark but if you're spending all your time in your room in Bali then why have you gone?!

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear LJaway, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future.... More 

Perth, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel is ideal for the shopping centres in the heart of Kuta,only a 4 minute walk to Matahari.Only disappointment was a certain section of the community complaining,resulting in pork bacon being removed from the breakfast menu.Staff were very friendly and helpful.View from the infinity pool was awesome

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear David H, Warmest Greetings from Mercure Kuta Beach Bali, Thank you for your positive feedback. Please accept our sincerest apology since your stay did not met your expectations. Your feedback had been followed up to ensure improvement regarding our services in the future. Looking forward to welcoming you again in the future. Sincerely, More 

New York City
Level Contributor
504 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The setting: You are 30 minutes, and 100,000 IDR away from DPS airport, by taxi. The location faces Kuta Beach and is next door to the Hard Rock Hotel and a branch of Starbucks. This is super convenient to get your coffee fix. A short walk from the hotel, along the road parallel to the beach, you will find a... More 

Was this review helpful? Yes 2
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Brooklynite_Abroad, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for 3 nights. ..staff very friendly & helpful. Ocean view rooms are nice but compact. Could hear the sound of the waves from the ocean...very soothing. Great location. ..right in d center. Lovely pool facing the ocean. Need to improve on housekeeping services...like they had not replaced the soap for 3 days. They have nice spa... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Shruti R, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Regards, More 

Perth, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed in this pleasant hotel a while back. Great value for money, excellent location, and the staff were friendly and helpful. However we were there when they doing works in the adjacent block, very noisy and for some reason parts of the hotel stank to high heaven! Because of the stink we shifted rooms on a number of occasions... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear Jackamarra, Warmest Greetings from Mercure Kuta Beach Bali, Thank you for your positive feedback. Please accept our sincerest apology since your stay did not met your expectations. Your feedback had been followed up to ensure improvement regarding our services in the future. Looking forward to welcoming you again in the future. Best Regards More 

Sunshine Coast, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Not one to complain but my stay wasn't cheap, I had an ocean front room. Very run down, drapes broken and hanging shower/bath wall cracked and mould,it looked dirty because of how tired the furnishings were even the desk chair should have been thrown out! No hot water for half a day. I have stayed in cheaper and dearer hotels... More 

Was this review helpful? Yes
-RennyMargaretha-, Public Relations Manager at Mercure Kuta Bali, responded to this review

Dear lazbam, Warmest Greetings from Mercure Kuta Beach Bali... Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Regards, More 

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