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Serela Hotel Kuta

Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
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1 room 1 adult
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72 Reviews from our TripAdvisor Community

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Bucharest, Romania
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel was average, but with fair price. The room was nice, but needs some improvement ( especially with the wall paint). Even if it was quite clean, we spotted some small cockroaches. The breakfast is good and the staff is very polite and helpful. They were always interested in having a pleasant time. The pool was clean and very... More 

Helpful?
Thank CECILIAANDREEA
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

check in okey, but check out process is too slow, wifi is so slow and not work in my room, really boring because wifi not connected, the staff is so friendly, need to improve for the challenge in the hotel in bali

Helpful?
Thank Ernest S
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 10, 2015 via mobile

Comfortable room. I stayed here twice. It's good service and near from kuta. Not variety menu for breakfast. There is no porridge for breakfast. But it helps with many fruit. I love fruit menu. First time I checked in here I don't have to show hotel's voucher because it showed in receptionist's PC. Wow.

Helpful?
3 Thank Tommy H
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Bapak Tommy Hidayat, Warmest greetings from Serela Kuta Bali.. On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay in Serela Kuta Bali We do apologize regarding our variety menu breakfast, we will improve it in the future and provide... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 5, 2015

Warm welcome from the staff as we check in and out. The employee is very helpful too! service is very nice. really like they change the bed sheet and blanket everyday. However it would be much better to have a mini fridge and room slippers.

Review collected in partnership with this hotel

Helpful?
1 Thank Inda A
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Inda A, Warmest greetings from Serela Kuta Bali.. On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay in Serela Kuta Bali In regards to fridge, for your kind information our Deluxe room and family room has fridge and suite... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed September 28, 2015

This was the second time I stayed at Serela Hotel kuta . room design is very nice and spacious and the service provided is very satisfactory. they give a five-star hotel services . at a given price I was very satisfied . Thank you and I will definitely come back to stay.

Helpful?
Thank Widi S
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Widi.S Warmest greetings from Serela Kuta Bali.. On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay in Serela Kuta Bali Please share your experience stay at Serela kuta Bali to your family, friends and colleague so that many people... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed September 21, 2015

For the room is so comfortable, clean, nice, good quality, lovely place to rest and strategic location...For the food, I like all the food. It's delicious. For bussiness trip, I think it's recommended.

Review collected in partnership with this hotel

Helpful?
Thank fanny_dflow
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Fanny, Warmest greetings from Serela Kuta Bali.. On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay in Serela Kuta Bali Please share your experience stay in Serela kuta Bali to your family,friends so that many people know about our... More 

Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 8, 2015

staff friendly ,comfortable, affordable. Not a great breakfast menu for foreigners. Close to some good restaaurants with nice food. Parking available for free. Above the first floor would be preferred.

Review collected in partnership with this hotel

Helpful?
Thank Stephen G
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Mr. Stephen G, Warmest greetings from Serela Hotel Kuta.. On behalf of Management and Staff Serela Hotel Kuta, We would like to thank you for your feedback through TripAdvisor. We are happy to know that you enjoy your stay with us Regarding our breakfast , we will improve it in the future and add some menu for foreigners Once... More 

Kuta, Indonesia
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 29, 2015 via mobile

I stayed for one night with my wife, we found a very good room design with large bathroom and swimming pool access after 30 minutes waiting in frontdesk since we arrived in this hotel around 720 pm . I ordered for food in room service, tom yum and duck with rice. After 15 minutes ordered then the restaurant staff call... More 

Helpful?
1 Thank popojipps
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Mr. J.Prastya, Greetings from Serela Hotel Kuta.. On behalf of Management and Staff Serela Hotel, We would like to thank you for your feedback through TripAdvisor In regards to your check in time, after we check our CCTV we found only 5 minutes you waiting in front office while doing registration and after Front office supervisor assist you to... More 

1 review
3 of 5 stars Reviewed July 17, 2015

here what i found during 1 night stay in superior room. pros: - friendly services - room exactly described by the pictures. - decent toilet + hot/cold showers - far from crowd - quiet floor cons: - requires taxi to reach crowded places (im more a walk person) - nightime services are'nt that decent compare to during the day -... More 

Helpful?
Thank Giary S
Serela_Kuta_Hotel, Room Division at Serela Hotel Kuta, responded to this review

Dear Giary S, Warmest greetings from Serela Kuta Bali On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay with Serela Kuta Bali In regards to our WIFI, we will improve it in the future Once again Thank you Giary, We... More 

Bali, Indonesia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed May 4, 2015

Positive: - Location is perfect and surrounded by restaurants nearby - 3 rooms were allocated close to each other Negative: - Check-in process was disaster. We did not get any hospitality manner. Reception was very busy for answering incoming calls & ignored our existance. He asked our ID 20 minutes later. Welcome drinks were served 10 minutes later. Check-in process... More 

Helpful?
Thank balianz88
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Balianzz Warmest greetings from Serela Kuta Bali On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor. We apologize if your expectations are not met during your stay in Serela Kuta Bali In regards to our staff at front office, we will review our staff and give more training skill... More 

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