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Serela Hotel Kuta

3.0 of 5 Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
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Serela Hotel Kuta
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Serela Hotel Kuta
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Serela Hotel Kuta
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43 reviews from our community

Traveler rating
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    10
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    1
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13
10
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Any
English first
  • All months
    (43)
  • Mar-May only
    (10)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (12)
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1 review
2 of 5 stars NEW

good location, comfy bed, but the room is so small. the bathroom is not bad, the shower is very nice although the water tastes a bit salty. if you planned to stay at this hotel, i suggest you to book online from their website or other sites such as ticket.com or agoda since they have the best price. i dont... More 

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Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear JasmineShafira, Greetings from Serela Kuta Bali' On behalf of Management and Serela Kuta Bali, We would like to thank you for your feedback through Tripadvisor. In regards to water taste, we will fix it as soon as possible And Also thank you for your suggestion to book through our website, for your information every guest book through our website... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 5d4n with big family. Friendly staff. Good service. I upgrade the room from 2 superior room to family room. Family room is perfect. The food is so so. Not so delicious but not bad too. Only have some trouble with door access key but they fixed it immediately after we complain. And the air conditioner in one... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Afuk, Warmest greetings from Serela Kuta Bali On behalf of Management and Staff Serela Kuta Bali, We would like to thank you for your kind feed back through Tripadvisor. We do apologize regarding your air conditioner during your stay with us, our Engineering already fix it, we will make sure it will not happen again in the future so... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2015

Good and nice hotel. The front officer were kind and helpful. I forgot the name, but she offered me a room to take a bath because we came so early morning, 7 a.m. then, she explained a route to kuta and another places when we asked them how to get there. The room was clean and the bed is so... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear MissNova, Warmest greetings from Serela Kuta Bali.. On behalf of Management and Staff Serela Kuta Bali, we would like to thank you for your kind feedback through Tripadvisor We apologize regarding our towels, actually our housekeeping change the towels when they are cleaning the room, but in the time due to high season our service laundry little bit late... More 

1 review
3 of 5 stars Reviewed December 10, 2014

the food is not deLicious and the kitchen staaf seems can not handLe big amount of guests, so when the breakfast time, there are a Loong queue that waiting for the food, even they can set the rice... but the other staff is frinedLy and the pooL is amazing, nott too big but comfy

Review collected in partnership with this hotel

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Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Andi F, Warmest greetings from Serela Kuta Bali.. First of all thank you for your kind feedback through TripAdvisor We do apologize regarding our breakfast and also our service during your stay with us We have informed our chef and all our staff after received your feedback, We will improve our service and quality food on the future. Once... More 

Bandung, Indonesia
1 review
4 of 5 stars Reviewed November 26, 2014

Serela Kuta located in the city center in bali. it took 15 minutes to Kuta beach vehicle use. The location of this hotel is rather quiet for those who come to Bali for a holiday but find the hotel that is not crowded, you have to try to come here. oyeah...Please more Additional for breakfast should be a lot of... More 

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Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Yustia H, Warmest greetings from Serela Kuta Bali On behalf of management and staff we would like to thank for your stay during your holiday in Bali it is a great pleasure to receive your feed back online through Tripadvisor. In regards to our menu breakfast, we do apologize about it, we will improve our menu breakfast in the... More 

Guangzhou, China
1 review
4 of 5 stars Reviewed October 30, 2014

Nice choice to stay if you don't have too much budget in your trip. Room is tidy and breakfast feels good. Not so convenient if you want to make a international call from hotel , you have to go to the reception for this service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Guangzhou, Warmest greetings from Serela Kuta Bali On behalf of management and staff we would like to thank for your stay during your holiday in Bali - Indonesia. it is a great pleasure to receive your feed back online after sales service. Your feedback had shared to our team on daily morning briefing specially regarding direct call from the... More 

Indonesia
1 review
3 of 5 stars Reviewed September 26, 2014

I stayed here on 11-14 Sept 2014 with my mom and my lil bro. It was a warm and a very friendly greeting on our arrival at the hotel, the security helped and took us to our room. Actually the room was neat and clean but i found a free fruit bucket on the bed with wrong name address that... More 

Review collected in partnership with this hotel

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Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Adiis U, Warmest greetings from Serela Kuta Bali... On behalf of Management and staff Serela Kuta Bali we are very happy to receive your kind review through TripAdvisor In regards to stains in our towels, we do apologize about it, we will improve our amenities in the guest room especially for the towels Once Again Thank you Adiis, we... More 

1 review
3 of 5 stars Reviewed August 5, 2014

Checked in on 26 july and checked out on 02 august 2014 (family with 2 kids). First impression, staffs were very friendly saying hi, smile n such. Room was clean but would be much better if the bed sheet was in the same state. It was clean but not the-white-clear-and-clean bed sheets I had experienced in other hotels. Towels were... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Ms. Ratna It was very nice of you to do a review of our hotel. Thank you for choosing Serela Hotel Kuta for your stay during your vacation. We conscientiously try to maintain our quality bed sheets and towels to the highest standards possible so that our guests can enjoy their stay Thank you for your great comment about... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

Our rooms are simple but quite complete at an affordable price, there is a tv channel, pretty good wifi signal in our room. Nice swimming pool in front of our room. The bathroom is quite clean. friendly staff. a 10-minute drive from Kuta beach

Was this review helpful? Yes 1
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Ika. W Greeting from Serela Kuta Hotel Bali... We would like to thank for your valuable good quality feedback for us, It is highly appriciated to know that you enjoyed our service during your stay with us. Your feedback have been shared to all of our staff to keep their service delivery to every single guest here, specially for... More 

Surabaya, Indonesia
1 review
5 of 5 stars Reviewed July 10, 2014

On the end of June 2014 me and my family stay in Grand Serela Hotel Kuta, the hotel is very nice and we enjoy stay there because of the location is in the middle of Kuta beach and city of denpasar even to the airport close to anywhere, beside that the service also good with friendly staff and good and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Mr. Fecky Thank you for taking the time to do a great review of our Hotel. We are honored to have had you and your family as our guest in our Hotel. We are very happy to learn that you enjoyed your stay with us. It would be very nice to see you again, and we look forward to... More 

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Additional Information about Serela Hotel Kuta

Address: Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
Location: Indonesia > Bali > Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Hotel Kuta 3*
Number of rooms: 70
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Also Known As:
Serela Hotel Kuta Bali

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