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Serela Hotel Kuta

Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
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49 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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  • English first
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  • Indonesian first
  • Russian first
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Bali, Indonesia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed May 4, 2015

Positive: - Location is perfect and surrounded by restaurants nearby - 3 rooms were allocated close to each other Negative: - Check-in process was disaster. We did not get any hospitality manner. Reception was very busy for answering incoming calls & ignored our existance. He asked our ID 20 minutes later. Welcome drinks were served 10 minutes later. Check-in process... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Balianzz Warmest greetings from Serela Kuta Bali On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor. We apologize if your expectations are not met during your stay in Serela Kuta Bali In regards to our staff at front office, we will review our staff and give more training skill... More 

1 review
5 of 5 stars Reviewed April 2, 2015

Hotel staff is very friendly and provides good service. We stayed for a week and on our first day I made small comment about pool water and next day cleaned pool empty water. We enjoyed our stay with Serela 👍👍😃😀😄😃😃😃😃😃😃😃😃😃😃😃😃😃

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Nita P, Warmest greetings from Serela Kuta Bali On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor We are happy to know that you enjoy your stay in Serela Kuta Bali Please share your experience stay in Serela kuta Bali to your family,friends so that many people know about... More 

Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 7, 2015

i love the location is'nt so far from beach and not really crowded like center of kuta and legian. eventhough we can't see the sunset from the hotel it don't matter because i don't really like crowded area. and for the staff i'd like to thankyou so much for mr.Julio for picked me up at airport and for all of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Subhan F, Warmest greetings from Serela Kuta Bali On Behalf of Management and Staff Serela Kuta, We would like to thank you for your feedback through TripAdvisor We are happy to assist you during your stay in Serela Kuta Bali, and we have express your good comment to Julio. Once Again Thank you Subhan F, We look forward to... More 

1 review
2 of 5 stars Reviewed February 28, 2015

good location, comfy bed, but the room is so small. the bathroom is not bad, the shower is very nice although the water tastes a bit salty. if you planned to stay at this hotel, i suggest you to book online from their website or other sites such as ticket.com or agoda since they have the best price. i dont... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear JasmineShafira, Greetings from Serela Kuta Bali' On behalf of Management and Serela Kuta Bali, We would like to thank you for your feedback through Tripadvisor. In regards to water taste, we will fix it as soon as possible And Also thank you for your suggestion to book through our website, for your information every guest book through our website... More 

Travelers are raving about these Kuta hotels

1 review
4 of 5 stars Reviewed February 28, 2015

Stayed here for 5d4n with big family. Friendly staff. Good service. I upgrade the room from 2 superior room to family room. Family room is perfect. The food is so so. Not so delicious but not bad too. Only have some trouble with door access key but they fixed it immediately after we complain. And the air conditioner in one... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Room Division Manager at Serela Hotel Kuta, responded to this review

Dear Afuk, Warmest greetings from Serela Kuta Bali On behalf of Management and Staff Serela Kuta Bali, We would like to thank you for your kind feed back through Tripadvisor. We do apologize regarding your air conditioner during your stay with us, our Engineering already fix it, we will make sure it will not happen again in the future so... More 

Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 7, 2015

Good and nice hotel. The front officer were kind and helpful. I forgot the name, but she offered me a room to take a bath because we came so early morning, 7 a.m. then, she explained a route to kuta and another places when we asked them how to get there. The room was clean and the bed is so... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear MissNova, Warmest greetings from Serela Kuta Bali.. On behalf of Management and Staff Serela Kuta Bali, we would like to thank you for your kind feedback through Tripadvisor We apologize regarding our towels, actually our housekeeping change the towels when they are cleaning the room, but in the time due to high season our service laundry little bit late... More 

1 review
3 of 5 stars Reviewed December 10, 2014

the food is not deLicious and the kitchen staaf seems can not handLe big amount of guests, so when the breakfast time, there are a Loong queue that waiting for the food, even they can set the rice... but the other staff is frinedLy and the pooL is amazing, nott too big but comfy

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Andi F, Warmest greetings from Serela Kuta Bali.. First of all thank you for your kind feedback through TripAdvisor We do apologize regarding our breakfast and also our service during your stay with us We have informed our chef and all our staff after received your feedback, We will improve our service and quality food on the future. Once... More 

Bandung, Indonesia
1 review
4 of 5 stars Reviewed November 26, 2014

Serela Kuta located in the city center in bali. it took 15 minutes to Kuta beach vehicle use. The location of this hotel is rather quiet for those who come to Bali for a holiday but find the hotel that is not crowded, you have to try to come here. oyeah...Please more Additional for breakfast should be a lot of... More 

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Yustia H, Warmest greetings from Serela Kuta Bali On behalf of management and staff we would like to thank for your stay during your holiday in Bali it is a great pleasure to receive your feed back online through Tripadvisor. In regards to our menu breakfast, we do apologize about it, we will improve our menu breakfast in the... More 

Guangzhou, China
1 review
4 of 5 stars Reviewed October 30, 2014

Nice choice to stay if you don't have too much budget in your trip. Room is tidy and breakfast feels good. Not so convenient if you want to make a international call from hotel , you have to go to the reception for this service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Guangzhou, Warmest greetings from Serela Kuta Bali On behalf of management and staff we would like to thank for your stay during your holiday in Bali - Indonesia. it is a great pleasure to receive your feed back online after sales service. Your feedback had shared to our team on daily morning briefing specially regarding direct call from the... More 

Indonesia
1 review
3 of 5 stars Reviewed September 26, 2014

I stayed here on 11-14 Sept 2014 with my mom and my lil bro. It was a warm and a very friendly greeting on our arrival at the hotel, the security helped and took us to our room. Actually the room was neat and clean but i found a free fruit bucket on the bed with wrong name address that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Adiis U, Warmest greetings from Serela Kuta Bali... On behalf of Management and staff Serela Kuta Bali we are very happy to receive your kind review through TripAdvisor In regards to stains in our towels, we do apologize about it, we will improve our amenities in the guest room especially for the towels Once Again Thank you Adiis, we... More 

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