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All 150 Kuta B&Bs / inns

Serela Hotel Kuta

3.0 of 5 Small Hotel   |   Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
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Ranked #19 of 150 Kuta B&B and Inns
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32 reviews from our community

Traveler rating
    10
    14
    6
    1
    1
See reviews for
8
7
1
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Any
English first
1 review
3 of 5 stars Reviewed August 5, 2014

Checked in on 26 july and checked out on 02 august 2014 (family with 2 kids). First impression, staffs were very friendly saying hi, smile n such. Room was clean but would be much better if the bed sheet was in the same state. It was clean but not the-white-clear-and-clean bed sheets I had experienced in other hotels. Towels were... More

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Ms. Ratna It was very nice of you to do a review of our hotel. Thank you for choosing Serela Hotel Kuta for your stay during your vacation. We conscientiously try to maintain our quality bed sheets and towels to the highest standards possible so that our guests can enjoy their stay Thank you for your great comment about... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed July 14, 2014

Our rooms are simple but quite complete at an affordable price, there is a tv channel, pretty good wifi signal in our room. Nice swimming pool in front of our room. The bathroom is quite clean. friendly staff. a 10-minute drive from Kuta beach

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Ika. W Greeting from Serela Kuta Hotel Bali... We would like to thank for your valuable good quality feedback for us, It is highly appriciated to know that you enjoyed our service during your stay with us. Your feedback have been shared to all of our staff to keep their service delivery to every single guest here, specially for... More

Surabaya, Indonesia
1 review
5 of 5 stars Reviewed July 10, 2014

On the end of June 2014 me and my family stay in Grand Serela Hotel Kuta, the hotel is very nice and we enjoy stay there because of the location is in the middle of Kuta beach and city of denpasar even to the airport close to anywhere, beside that the service also good with friendly staff and good and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear Mr. Fecky Thank you for taking the time to do a great review of our Hotel. We are honored to have had you and your family as our guest in our Hotel. We are very happy to learn that you enjoyed your stay with us. It would be very nice to see you again, and we look forward to... More

Denpasar, Indonesia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed April 28, 2014

My first impression is that the hotel is not very good, I contacted the hotel and asking the direction to the hotel and I got confused answer since the staff are doesn't know how to explain the direction to the stranger, since they used North and South terms. However, when I checked in I got a very different experience, the... More

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Serela_Kuta_Hotel, Manager at Serela Hotel Kuta, responded to this review

Dear, Mr. Renee Picasso Warmest greetings from Serela Kuta Hotel Bali... Many thank for your taking your time to giving us online feed back. On behalf of management and staff we are very happy to received your feedback as our staff committed to always able delivery satisfied service to all of our guest. Your feedback had been share to all... More

Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 25, 2014

We were staying in the family suite with 2 bedrooms. There are a few things I'd like to point out that we were unsatisfied about. - Upon reaching the front door of the room, the sliding door was derailed. - Bathroom: the lamp was so dim like it hasn't been changed for so long, the washbasin is like it's goin... More

Was this review helpful? Yes 1
Alit N, General Manager at Serela Hotel Kuta, responded to this review

Dear Devina Gee, Warmest greeting from Serela Kuta Hotel Bali I am disappointed that we could deliver service excellent during your stay in Serela Kuta Hotel and deeply understanding that you are not satisfied with our service. Your feedback has shared to all of our staff specially in room department which is always be ready in preparation of service Through... More

Singapore, null, Singapore
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

We were here on the Family Room between 15-22 Mar, made booking through Milka, whom is helpful and patience.Simple and modern room.They have fridge that is working well, toilet is very clean and variety of TV channel. No utensils in the kitchen so we requested fork and spoon and were given. All the staff very friendly, very welcoming and very... More

Was this review helpful? Yes
Alit N, General Manager at Serela Hotel Kuta, responded to this review

Dear, Ms.SITI OMAR Greeting from Serela Kuta Hotel Bali... Many thank for your taking your time to giving us online feed back. On behalf of management and staff we are very happy to received your feedback as our staff committed to always able delivery satisfied service to all of our guest. Your feedback have been driving us to complete all... More

Bali, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2014

I was stay on this hotel. overall its a good to stay in good location. Room are clean with simple modern style. Friendly n helpful staffs, excellent service. I would've recommend to your travel in Bali.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alit N, General Manager at Serela Hotel Kuta, responded to this review

Dear Deafry, Greeting from Serela Kuta Hotel Bali... Many thank for your taking your time to giving us a feed back on tripadvisor. On behalf of management and staff we are very happy to received your feedback as you always received all service from all of our staff with excellent as we committed. Thank you for giving us a complimentary... More

Denpasar, Bali, Indonesia
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 21, 2014

I was stay here on last week , very nice n clean room also excellent service from all staff until the security is very helpfull . We only got trouble in Channel TV when we focus on one channel suddently went bad . For b'fast was OK and i like interior in lobby with 2 elephant statue for welcoming or... More

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Alit N, General Manager at Serela Hotel Kuta, responded to this review

Hi Herna L, I would like personally thank for your valuable feedback and complimentary for staff service result as it is a one of our concern and focus in every level. Also many thanks to mentioning our elephant statue which mean strong commitment to always deliver great service to all of our guest. With this also I extremely disappointed that... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2013 via mobile

Overall its a nice place to stay.we had a wonderful honeymoon welcome, the building is quite new (good maintenance?), modern n simple in styles and facilities.clean, comfy n spacious room(3rd floor,suite). good location n easy acces to anywhere. Friendly n helpful staffs, excellent service! Breakfast was ok, but some improvement for the western menu would be great.we love the cocktails!... More

Was this review helpful? Yes 2
Alit N, Manajer Umum at Serela Hotel Kuta, responded to this review

Dear Koko & Luzy, Greeting from Serela Kuta Hotel...BALI !! Glad to received your feedback on tripadvisor and we strive to continue the best service for all of our guest. Your valueable feed back had shared to the department head address and staff to recover western menu on your next visit to Bali again. looks smile on their face. Let... More

Manado, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2013

Straightforward good hotel. Clean, value for money but most important, excellent service from all staff as you walk in to the time you step out. Milka has treated me as a true guest....thumbs up to the Hospitality.

Was this review helpful? Yes 1
Alit N, Manajer Umum at Serela Hotel Kuta, responded to this review

Dear Boy Johanes, Many thanks for your valuable feedback. Its inspired us to strive for the best service to all of our guest. we have shared your review to all our staffs member with great smiles on their face, specially Milka. Once again thank you so much for your positive comment and we are certainly look forward to welcoming you... More

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Additional Information about Serela Hotel Kuta

Address: Jl. Raya Kuta No. 42 | Badung, Kuta, Bali, Indonesia
Location: Indonesia > Bali > Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Hotel Kuta 3*
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Also Known As:
Serela Hotel Kuta Bali

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