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Pondok Sari

Nyangnyang Sari St, No 7B, Kuta, Bali, Indonesia
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72 reviews from our community

Traveler rating
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    10
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28
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1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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bogor
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Our 3rd stay at Pondok sari was horrible, the putt us in the bunker, corner to the back of the hotel, no WiFi, no cellular signal, clogged water drainage, if you take shower, the water will flooded. They don't care when we ask fixed the problem, They don't clean our room as I asked to The worst thing about it... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Mr Abincomp, Warmest greetings from Pondok Sari Hotel, Thank you so much for your comment regarding your recent visit to Pondok Sari Hotel, comments from guests make we grown up and up grading our services. Your comments already shared with our team members, and thank you for your input, regarding: -Your booking, already mention (by phone and by email)... More 

Adelaide Hills, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

As a long time visitor to Bali I have to say that I am not one for staying at all in Kuta, but sometimes I have to make late flights to Bali and my friends in Ubud are too far away to pick me up late at night. And as I have not stayed in Kuta for a long time... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Mr Drtee1, Warmest greetings from Pondok Sari Hotel, Thank you for choose Pondok Sari Hotel as your accommodation during your last visit to Bali. We are very grateful that hear you had satisfied with our hotel services. Your comment regarding our quick response, airport transport, our staff services, room facility, and also tropical garden located at our hotel, has... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Myself and nine other friends/family members stayed at Pondok Sari for eight nights. After staying in the heart of Kuta for a few nights we were happy to stay here as we didn't get hassled as much. The rooms were clean, very comfortable (especially the bed!!) & had everything that we needed! The breakfast was VERY simple (toast & juice)-... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Achusla W, Warmest greetings from Pondok Sari Hotel, Thank you very much for choose Pondok Sari Hotel, as your accommodation during your recent holiday visit to Bali. It has been our pleasure to learn that you satisfied with our services at Pondok Sari hotel. Your comment regarding, location, the clean rooms, friendly staffs and also comfortable bed has been... More 

Hamburg, Germany
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a weeks. I think it was okay, except I got bored with breakfast services. I think Management hotel staffs need to improve their menu, not only small bread and old eggs everyday.

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear w4nderlustg1ri, Warmest greetings from Pondok Sari Hotel, Thank you for choose Pondok Sari Hotel as your accommodation during your recent visit to Bali. Regarding your comment about selection on breakfast menu, the team at Pondok Sari Hotel try to give another variety like boiled eggs, but no worries another innovation will coming, such as jaje Bali which is traditional... More 

Darwin, Australia
1 review
1 of 5 stars Reviewed February 17, 2015

Hotel had rats in the roof, the dogs barking all night meant little sleep, hotel staff did not understand how to book a tour or communicate well at all and for the day I had a migraine and could not stand light or sound - clearly the do not disturb sign didn't mean anything as they kept ringing my doorbell... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Darwin C, our valued guest, Warmest greetings from Pondok Sari Hotel, Thank you for your comment during your recent visit at our hotel, it is so sad to hear that your experience did not satisfied, your comment has been discussed by all member of team at Pondok Sari, and some actions has been taken regarding this issues. If there... More 

A TripAdvisor Member
1 of 5 stars Reviewed January 20, 2015

We stayed here from 26th Dec 2014 - 2 Jan 2015. At first the hotel seems nice, standard for that level of price. The only feedback from us was come from their service level, totally is so poor! Maybe because we're the local guest not a foreigner. The receptionist not well trained, they can't handle guest nicely. The staffs had... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Trip Advisor member, Warmest greetings from Pondok Sari Hotel, Thank you for your comment regarding your recent visit to our hotel, it has been our concern that you did not met your satisfaction. Just for your info we have been up grading our services here step by step include our front office department. But i also curious that what... More 

1 review
4 of 5 stars Reviewed January 16, 2015

If you out and about sightseeing and just need somewhere to sleep and shower.. Its great.. value for money.. Just keep in mind I have stayed in some of the top hotels and if your on a budget and understand you in the tropics and there will always be some elements that you just have to put up with... I... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Ms Caroline W, Warmest greetings from Pondok Sari Hotel, Thank you for your positive feedback and sharing your experience during your recent visit to our hotel on Trip Advisor. It is great to learn that you appreciated our bathroom shower, value for money and also location. Again thank you, and if there is any chance you coming again in... More 

australiandude
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

I cant speak highly enough of pondok sari. The staff are thoughtful, friendly and willing to do the extra to make your stay great. A good example is that we booked a room online, when we arrived we found the room was upstairs. This was no problem for my wife or i but the staff saw my wifes pregnant stomach... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Mr Australiandude, Warmest greetings from Pondok Sari Hotel, Thank you so much for your valued time regarding your nice review on Trip Advisor to our hotel, for your recent visit. It is our pleasure to hear that your expectation met your satisfaction, your recent comment regarding our staffs, best location, value for money have been shared with our staffs... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

Just enough out of Main Street kuta to be quiet enough. Yet only 3 minute scooter ride away from Legian. Staff were amazing even hopping on his scooter and guiding us to currency exchange centre 5 mins away. Allowed us to leave gear there while we travelled around bali. Pool is awesome. Rooms were clean and tidy. Wifi was great.... More 

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Mr David T, Warmest greetings from Pondok Sari Hotel, Thank you for your excellent review regarding your recent visit to our hotel, we are glad to learn that everything that we offered has lived up your expectation and thank you for your highlighting for our clean room, services from our staffs, swimming pool, and our near location to the... More 

Darwin, Australia
2 reviews
5 of 5 stars Reviewed November 25, 2014

Excellent experience except internet connection. It wasn't great in room but once I was in lobby the connection was ok. I will stay again if I visit Kuta next time. My room had even a safe box, iron, hair dryer and etc. Staff were very friendly too.

Was this review helpful? Yes
RamaHotels, Manager at Pondok Sari, responded to this review

Dear Whazup2001 our valued guest, Warmest greetings from Pondok Sari Hotel, Thank you for your valued review to our hotel, it is our pleasure to hear that your satisfied with our hotel during your stay. Your valued review have been shared with our team member, your excellent review can motivated us here to give better and better services to our... More 

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