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Hotel Brentwood

Picture Palace, Mussoorie 248179, India
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1 room 1 adult
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Hotel Brentwood
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88 Reviews from our TripAdvisor Community

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New Delhi, India
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 30, 2015

Being in the Hospitality Industry, it is usually not easy to be impressed by service in Hills, what I discovered here at Brentwood was that Team was extremely helpful and went out of the way to please. Rooms are nice, pretty modern and nicely done. The most amazing feature of this Hotel is the proximity to the Mall and Picture... More 

Helpful?
1 Thank Vishal M
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for taking out time for reviewing us on Trip Advisor. It was indeed a great pleasure for us to serve you at Hotel Brentwood.We consider our selves lucky enough to have received such positive feedback from a person of your background.We shall strive to deliver our best at anytime you visit us.Your next visit is much... More 

New Delhi, India
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 30, 2015 via mobile

To start, I type this review while lying down in my bed in this hotel, so it doesn't get more accurate than this. While the view and all is good, it's close to the mall etc. but we have been given a valley view balcony room that has a constant sound of some huge machine starting off every 2 minutes.... More 

Helpful?
Thank PrabhasShukul
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for visiting Hotel Brentwood,we are really thankful of you that you did mention about the pleasures of decent view from your hotel room, the close proximity from mall road, clean washrooms and comfortable bedding, etcetera. At the same time we would like to make an apology that the machine made your stay uncomfortable, turning off the... More 

Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 27, 2015

This hotel is situated on Mall Road so it is easy and convenient for the guests to shop or have a night walk. The Hotel offers a spectacular view of Dehradun especially at night. The staff is good and the ambiance of the Hotel is also very good. The food is also very tasty over here. Good Value for money

Helpful?
1 Thank 03dynamite
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for taking out time for reviewing us on Trip Advisor. It was indeed a great pleasure for us to serve you at Hotel Brentwood.We shall strive to deliver our best at anytime you visit us.Your next visit is much awaited.Have a good time ahead. More 

Bangkok, Thailand
Level Contributor
3 reviews
5 of 5 stars Reviewed October 26, 2015

My stay at Hotel Brentwood in Mussoorie was wonderful. The services from the staff was delightful and they were always there for any help. The food in the hotel itself was also delicious and nothing can beat the view that we got as well. Hotel Brentwood is also located right at the start of The Mall road, a perfect spot... More 

Helpful?
Thank Khushil K
RajatKapurBrentwood, Guest Relations Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for taking your precious time and writing this feedback on tripadvisor. We thank you for your recent stay at Hotel Brentwood. It was a pleasure being your host in Mussoorie. We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in the future. Looking forward to welcome... More 

2 reviews
5 of 5 stars Reviewed October 23, 2015 via mobile

Beautiful hotel with a great view over the mountain. The rooms are very clean and staff are very helpful. They are also renovating and seem to have much more coming in the near future. I Would definately reccomend Brentwood during your next visit to Mussoorie.

Helpful?
Thank Lokesh K
RajatKapurBrentwood, General Manager at Hotel Brentwood, responded to this review

Dear Patron, We thank you for your recent stay at Hotel Brentwood, it was a pleasure being your host in Mussoorie and you guessed it right, we are introducing some major changes in the hotel that would definitely add value to your stay in future. Looking forward to welcome you again soon.Regards More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 7, 2015 via mobile

Great Hotel, Spacious and Comfortable Rooms. All Required Amenities Available. Good options for food along with a buffet option. We were offered welcom drinks and tea and coffee upon arrival. Staff is extremely courteous and helpful. It was extremely crowded as it was a long weekend , but the breathtaking view of the doon valley from our rooms made our... More 

Helpful?
1 Thank lakchamp
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Patron, We thank you for your recent stay at Hotel Brentwood.It was a pleasure being your host in Mussoorie. We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in the future. Looking forward to welcome you again soon. More 

New Delhi, India
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 6, 2015

We stayed at Brentwood for a night during the long weekend when Mussoorie was completed booked out. The hotel location is really good, one needs to take a left when they enter the Mall road. It is away from the hustle bustle, yet very close to the Mall road. The wifi only works in the lobby, and not the rooms.... More 

Helpful?
1 Thank nids644
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor, It was a pleasure being your host and we are very happy that you liked the location of the Hotel, rest for the wi-fi inside the rooms, we shall surely consider doing something about that. We look forward to welcome you soon. More 

Chandigarh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 3, 2015

From reception manager to room service to house keeping they were not even courteous. I am a traveller who doesn't has too high expectations but the service @ Brentwood was just too bad. Ill-mannered and non courteous staff, shabby hotel room and annoying problem of parking. You park your vehicle good 20 minutes away pay porter for luggage to the... More 

Helpful?
1 Thank sandeep430
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Guest, thank You for sharing your experience on Tripadvisor!!! We apologize for your unfortunate experience at Hotel Brentwood. We believe in rendering the best of services to our guests and maintaining high standards of rooms facilities and amenities and at the same time we try our level best to satisfy our guests by even going beyond our standard guidelines.Therefore... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 3, 2015 via mobile

Pathetic, illmannered or I would say highly badtammiz staff.. We were mad speaking politely with them... There was this guy Mukesh.. Terrible..! Average rooms with verryyy rude staff.. Will not recommend to anyone.. Pls avoid

Helpful?
1 Thank Runicha S
RajatKapurBrentwood, Manager at Hotel Brentwood, responded to this review

Dear Patron, Thank you for sharing your experience on this forum.It was a pleasure being your host during your visit to Mussoorie.We would like to convey our heartfelt apologies for the lack of service that was expected. Our team at Hotel Brentwood is known for trying to deliver their best for a special experience for all our guests and it... More 

Ghaziabad, India
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 10, 2015

Initially I had booked one Standard room through makemytrip and had great expectations from this. I booked this hotel after reading all good reviews on Tripadvisor. All expectations went for a toss when I actually visited this hotel, whole room was full of stink due to dampness, lots of traces of fungus on sofas, and bed-sheet and pillow covers. Hotel... More 

Helpful?
Thank sanky5
RajatKapurBrentwood, General Manager at Hotel Brentwood, responded to this review

Dear Guest, We would like to thank you for appreciating us on the basis of staff and service, and glad to know that you booked your stay with us, however, we would sincerely apologize for the unexpected upkeep of the room, this may be a result of the continuous rains we keep getting in mussoorie during these months, but its... More 

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