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WelcomHeritage Kasmanda Palace

Certificate of Excellence
The Mall Road, Library, Mussoorie 248179, India
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WelcomHeritage Kasmanda Palace
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170 Reviews from our TripAdvisor Community

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Traveler rating
    87
    61
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    5
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (34)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (27)
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New Delhi, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me being 5th time there is ample proof of the comfort and pleasure of staying there. Starts off with a chaos with Mall road being off limit for car by which the kids got stranded and Mr. Ahmed and his troupe sorted this out, circumventing all the hindrances within an hour, with his meticulous planning and delegation, but always with... More 

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, It was a pleasure having you stay with us once again and thank you for your continuous patronage of our property. It makes us feel extremely happy to know that you enjoyed every bit of our property and hospitality. Your kind words about our property and hospitality are very encouraging and make us want to keep on doing... More 

Ghaziabad, UP
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A heritage property located very near the mall road and yet peaceful when once inside.Charming and cosy. Food is excellent with healthy options if requested . Service is very good. reception staff and other staff very helpful and courteous. Liked the stay and in fact extended a day more . Has an old world charm and yet modern facilities to... More 

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, It was a pleasure having you stay with us and we are indeed very happy to know that you enjoyed our property and hospitality. Yes at times it cannot have all the facilities of a modern factory made hotel, but we keep trying to further improve and not spoil the heritage and old world charm that our property... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I visited this excellent heritage hotel on 17th June 2015 and stayed there for one night. It was very beautiful. The rooms are really big and tidy. Hospitality is excellent. The location of the hotel is very good on mall road. The food is excellent in taste. The gardens and terraces add to the luxury of the property.

Was this review helpful? Yes
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for staying with us and enjoying our hospitality and property. We are indeed very happy to know that you enjoyed our property and hospitality. We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property as it is a hidden jewel... More 

New Delhi
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the reasons to visit a hill stations for urban person is to breathe fresh air and unwind in a peaceful surroundings. If these are your reason to travel to Mussoorie this is the best place . Do experience there unique lounge near the dining area and breath the fresh air at terrrace. Early morning tea and late night... More 

Was this review helpful? Yes
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for staying with us and describing what a holiday in the hills should actually be and our property so very well. Your compliments have been conveyed to the entire hotel team. We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let's start with check-in to hotel... It was long journey from Delhi and even longer wait to enter mussoorie. I called up reception to let them know late check in,meantime couple of people arrived walking. They let them in and later competed formalities. Rooms were great, staff was overwhelming. Food was mouthwatering (we were hungry too ☺) Everything went perfect... More 

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for your warm and appreciative review about the Kasmanda Palace Hotel. We are delighted to learn about your experience. Your compliments about the service and the food have been conveyed to the entire hotel team. Yes we are located on top of a hill but then we do have a courtesy car for guest to come... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We made an advance reservation in this hotel for 4 nights starting from 10th June 2015. Before we checked-in, we paid 100% of the amount , acc. to hotel's policy. The entire stay was a nightmare experience for me and my wife. Taking note of tips provided by travellers on TripAdvisor, we booked room #9 which falls under Superior category... More 

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Our sincere apologies for the late reply. We at Kasmanda Palace take guest feedback and suggestions very seriously and we have looked into your dissatisfaction with our property. We regret the inconvenience and bad experience that you had with us. We would like to take each of your concerns and address them. Yes the room you stayed in... More 

National Capital Territory of Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Kasmanda Place [a WelcomHeritage] property is the place to stay at Mussoorie. Located on the Mall Road, yet away from the crowds, the heritage property is well-maintained with spacious rooms, gardens and open spaces. Excellent for children, the property has a great ambience, peaceful and calm! Highly recommended!

Was this review helpful? Yes
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for your warm and appreciative review about the Kasmanda Palace Hotel. We are delighted to learn about your experience. Your compliments have been conveyed to the entire hotel team. We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property as... More 

Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are nice and cozy... Has A wonderful View to the city of Dehradun.... Upper Deck to chill around with friends and family in the evening. Huge Lawn for Children to play. Great Food and excellent hospitality. Worth a stay.

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for your warm and appreciative review about the Kasmanda Palace Hotel. We are delighted to learn about your experience. Your compliments have been conveyed to the entire hotel team. We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property as... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice location and facilities. Peaceful and well maintained. Rooms are big and clean. Park and Children play area is very well maintained. My wife and son enjoyed a lot. Little disappointment on compulsory buffet.

Was this review helpful? Yes 1
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, It was a pleasure having you all stay with us and we are indeed very happy to know that you and your entire family enjoyed our property and hospitality. Your compliments have been conveyed to the entire hotel team. During busy months we generally have packages which include buffet breakfast and dinner as guest can get more variety... More 

Mumbai
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A 3 star profiling for this heritage property with excellent location is unfair...definitely deserves a 4 star or higher rating. Very helpful staff and excellent food...had amazing vegetable and salad combinations never tried before...like french beans and sesame stri fry, papaya salad with honey and pepper dressing to name a couple, variety of parathas made on request over and above... More 

Was this review helpful? Yes
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review

Dear Guest, Thank you for staying with us and your kind words. We are indeed very happy to know that you enjoyed our property and hospitality and in particular the meals prepared and served. The property is an extension of our home and guest staying with us, are still treated like our personal family guests and we try our level... More 

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