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Silver Arch Hotel

Sylverton Estate | Picture Palace, The Mall, Mussoorie 248179, India
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38 reviews from our community

Traveler rating
    9
    15
    9
    1
    4
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20
10
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third stay at Silver Arch..... Basically i always stay at Silver Arch during my trips to Mussoorie. The rooms with sofa cum bed is really good when travelling with children. The owners Sameer and Vipin are really nice and try to give you the best. My last stay was during the winters of March. It was really... More 

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thanks for the fabulous review. We strive our best to make our guests' experience a pleasant one. Looking forward to your continued patronage More 

Rio de Janeiro, RJ
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2015

Was in deradoon for some work and decided to visit musorie. We were there for one night but decided to extend our stay. although it is a small hotel but it was clean and comfortable. excellent staff and very committed. food was great specially the grilled or tanduri chicken in the perfect weather made it even better. Highly recommended

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thank you for the fabulous review. We strive our best to take care of the comfort of the guests at our hotel. Looking forward to having you in our hotel again. More 

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 18, 2015

a smallish hotel with all basic facilities for a comfortable stay.Food isn't exceptional but it will wont disappoint you either. Room service is laidback that means if you are dying with hunger you might just die - they wont feed you in time. maintenance is a bit of a problem in this hotel. although the property is well built and... More 

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for the terrific review. We appreciate your taking the time out to review our hotel. We are actively working on the turnaround time for our Room Service and Restaurant and we are sure that we will emerge more efficient on that front. Also, we cook fresh on order, so it may take a little more time than regular... More 

Tokyo Prefecture, Japan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2015

first time, we were visiting musoorie and very happy with the services from hotel. Very helping staff and good service. Comfortable, large beds. Overall very satisfied. will surely visit again when we are in India. Good job guys.

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you very much for the fantastic review. We are glad to be of service and look forward to having you as our guest again. More 

New Delhi, India
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 6, 2015

For me it was the worst experience..rooms are fine but service is too slow..you will have to call them every time you need hot water..washbasin tap wasn't working, it couldn't fixed and we had to manager with out that...think twice before booking this place..

Was this review helpful? Yes 1
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

We sincerely apologise for the any inconvenience that you may have faced. We have checked with our hotel and even after an extensive search could not find your name as a guest. Further, we have reconfirmed with the manager regarding the washbasin and water problem but we are sorry to say that he has received no such complaints. Looking forward... More 

Travelers are raving about these Mussoorie hotels

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 18, 2015

The hotel is ok but not so well maintained. Hot water was a big problem during our stay. Overall it was ok for a budget hotel. Location is good and easily accessible. Staffs were all friendly and nice. Needs improvement on cleanliness and maintenance.

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thanks for the review. We have been actively working on the hot water problem and during your stay the heating system was in its upgrade process. We sincerely apologise for any inconvenience you may have faced and we assure you that you will not face such a problem in future. Hoping to see you again soon. More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2015

A good hotel in Mussoorie with great food. very near to the Mall but peaceful. Staff is very helping. They also offer pickup from Dehradun railway station although it was chargeable but very convenient. Will surely stay again.

Was this review helpful? Yes 3
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for the fabulous review. Hope to see you again soon. More 

Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 20, 2014

We stayed for 3 nights during October. We took the Imperial room which was the highest category but this room did not offer a sofa bed. The extra bed we took was so hard as the mattress was really thin. More improvement is required regarding cleanliness and linen. Overall a good stay if you are looking for a hotel on... More 

Was this review helpful? Yes 4
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for the fabulous review. Hope to see you again soon More 

New Delhi, India
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 29, 2014

Positives - Good location - located on the Picture Palace side of Mall Road, about 50m off the mall road - Comfy rooms with good view and free parking space - Our room had a sofa cum bed which helped as we were 3 friends in a room - Staff was polite and helpful Negatives - Food was ok types... More 

Was this review helpful? Yes 3
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We have taken up the restaurant matter with the proper channels and we assure you that it will be resolved soon. As far as the entry fees is concerned, it is charged by the Municipal Corporation in... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2014

Good hotel with good location food was really gud there is little bit of parking problem and inner space of hotel but free wifi add some sugar to the visit and cleanness is perfect linen need some more improvement

Was this review helpful? Yes 1
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We offer valet parking in our hotel and we believe you will not face a parking problem in the future. We are currently in the process of changing the linen in the hotel which is a periodic... More 

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