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Silver Arch Hotel

Sylverton Estate | Picture Palace, The Mall, Mussoorie 248179, India
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44 Reviews from our TripAdvisor Community

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Traveler rating
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22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (44)
  • Mar-May only
    (15)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (8)
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    (5)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great place ....great location (just at the entrance from picture palace ). The rooms are spacious & food is excellent as Moti mahal restaurant shares their kitchen . Mr. Vipin the owner takes well care of the guests & the staff is cooperative . All in all a home away from home!!

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Noida, Uttar Pradesh, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

we booked through goibibo for this hotel on 7th June 2015 & Stayed on 20th June 2015, we did a mistake that we went on peak season but our stay was horrible. we were allotted Rooms 106 which is right next to the kitchen,service lift & lots of awkward smell through food chimney.Room was cramped & suffocating so we had... More 

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Travelers are raving about these Mussoorie hotels

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I enjoyed a lot my stay at your hotel which I can say that is excellent as a Hotel, there is a great Services, all your staff are very helpful and warm. I will do my best to come back and spend more time Thanks Mr.Vipin and Seema

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Toooo bad in service.Staff not trained well.Morning complimentry breakfast so so.Bath room gets full of water when raking shower.No landscape scenery can be watched from the room.Tea pot is full of Junk

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, We sincerely apologise for any inconvenience that you may have faced at our hotel. In response to your problems, we would like to emphasize that our staff is fully trained and an element of human error should be taken into consideration for even the most trained personnel. This error was promptly rectified by the staff in question. The problem... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at silver arch from 18-20 May 2015. I really appreciate the efforts of hotel owner Mr Vig who didn't charged extra for our imperial room. As we have booked three classic rooms on second floor , view was nice , food was superb, sofa cum bed was comfy. What else can be said in praise hotel .the staff... More 

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, We sincerely thank you for the fantastic review. Our management and staff strive to make the guests stay as comfortable and enjoyable as we can. It is reviews like yours that strengthen our resolve to work even harder and raise the bar for comfort and services. Thank you again and looking forward to your continued patronage. More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I visited the hotel on 27th May 2015 and the management gave me rooms at the ground floor which were not comfortable for stay as the kitchen sound , dirt and smell was continously coming to rooms . The full view of the room is visible if the door gets opened. In the recreation room there was not a single... More 

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thank you for your review. We apologize for any inconvenience that you may have faced but we tried to make your stay as comfortable as possible and we also upgraded your rooms so that you may not face any problems. We are actively working at the room service of the restaurant aspect and it has been resolved now. Looking... More 

Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 20, 2015

This is my third stay at Silver Arch..... Basically i always stay at Silver Arch during my trips to Mussoorie. The rooms with sofa cum bed is really good when travelling with children. The owners Sameer and Vipin are really nice and try to give you the best. My last stay was during the winters of March. It was really... More 

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thanks for the fabulous review. We strive our best to make our guests' experience a pleasant one. Looking forward to your continued patronage More 

Rio de Janeiro, RJ
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2015

Was in deradoon for some work and decided to visit musorie. We were there for one night but decided to extend our stay. although it is a small hotel but it was clean and comfortable. excellent staff and very committed. food was great specially the grilled or tanduri chicken in the perfect weather made it even better. Highly recommended

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thank you for the fabulous review. We strive our best to take care of the comfort of the guests at our hotel. Looking forward to having you in our hotel again. More 

Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 18, 2015

a smallish hotel with all basic facilities for a comfortable stay.Food isn't exceptional but it will wont disappoint you either. Room service is laidback that means if you are dying with hunger you might just die - they wont feed you in time. maintenance is a bit of a problem in this hotel. although the property is well built and... More 

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for the terrific review. We appreciate your taking the time out to review our hotel. We are actively working on the turnaround time for our Room Service and Restaurant and we are sure that we will emerge more efficient on that front. Also, we cook fresh on order, so it may take a little more time than regular... More 

Tokyo Prefecture, Japan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2015

first time, we were visiting musoorie and very happy with the services from hotel. Very helping staff and good service. Comfortable, large beds. Overall very satisfied. will surely visit again when we are in India. Good job guys.

Was this review helpful? Yes 2
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you very much for the fantastic review. We are glad to be of service and look forward to having you as our guest again. More 

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