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Silver Arch Hotel

Sylverton Estate | Picture Palace, The Mall, Mussoorie 248179, India
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31 reviews from our community

Traveler rating
    7
    13
    7
    1
    3
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16
9
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangkok, Thailand
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 20, 2014

We stayed for 3 nights during October. We took the Imperial room which was the highest category but this room did not offer a sofa bed. The extra bed we took was so hard as the mattress was really thin. More improvement is required regarding cleanliness and linen. Overall a good stay if you are looking for a hotel on... More

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New Delhi, India
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 29, 2014

Positives - Good location - located on the Picture Palace side of Mall Road, about 50m off the mall road - Comfy rooms with good view and free parking space - Our room had a sofa cum bed which helped as we were 3 friends in a room - Staff was polite and helpful Negatives - Food was ok types... More

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We have taken up the restaurant matter with the proper channels and we assure you that it will be resolved soon. As far as the entry fees is concerned, it is charged by the Municipal Corporation in... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2014

Good hotel with good location food was really gud there is little bit of parking problem and inner space of hotel but free wifi add some sugar to the visit and cleanness is perfect linen need some more improvement

Was this review helpful? Yes 1
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We offer valet parking in our hotel and we believe you will not face a parking problem in the future. We are currently in the process of changing the linen in the hotel which is a periodic... More

Ludhiana, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014

Rooms with balcony are ok but rooms without balcony do not have any ventilation. Food is also ok types Moti Mahal is just for name. Location is 100 mtrs frm Mall Road which is good. Staff is good nd polite.

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We apologize for any restaurant and food related problems and we assure you that we have taken up the matter with the appropriate channels and it will be resolved soon. We sincerely thank you for the fantastic... More

Delhi
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 6, 2014

The hotel is located at a prime location near picture palace. The rooms are big and clean. We stayed at 1st floor. The room did not offer much view of the valley. There is a small play area for children which was much appreciated as we had kids with us. Restaurant is a big let down. Not only the food... More

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Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thanks for taking the time to review our property. We apologize for any delay in the service as we do not pre-cook food and are very particular to serve fresh food at all times (breakfast, lunch or dinner) which might cause some delays in service as we have to cater to the rooms as well as the restaurant. However,... More

Ludhiana, India
1 review
5 of 5 stars Reviewed May 16, 2014

Amazing hotel at amazing price. Everything is so perfect about it. Rooms are spacious, luxurious. No complaints at all. Food as ok-ok but not that bad either. It has great potential for improvement. Management should be strict with cleanliness and service. otherwise best hotel in mussoorie.

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We sincerely thank you for the fantastic review and hope to see you again. More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 3, 2014

Rooms are nice and clean. Staff is good natured but they need a little more training. They kept on forgetting to replace things during room cleaning. Good hotel in reasonable price. Hotel is located on the Picture Palace side of Mussoorie. The small lane connecting the hotel to the main road is a steep uphill climb of around 50 metres.... More

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We sincerely thank you for the fantastic review and hope to see you again. More

New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

I have been to this place last year , this is very Nice property ... Near to Mall Road ...Nice Service ..This is new property hence everytng looks great .. Parking available... NOte : Go for CLASSIQUE ROOM..best and economical ... I would recommend this hotel if you are going to Mussorie ...

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We sincerely thank you for the fantastic review and hope to see you again. More

Kochi (Cochin), India
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2014

we stayed here for three days.. hotel is nice and food is also very good.. i found staff very humble and coordinating.. though hills scenery cannot be seen from the rooms but still it didn't matter.. we asked them for discount and they did.. rooms were well maintained and good.. problem with water heater and no breakfast.. otherwise stay was... More

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Thank you for your generous response. We strive to make it a priority in the hotel to take care of the guests' comfort. We sincerely thank you for the fantastic review and hope to see you again. More

Kolkata (Calcutta), India
Contributor
18 reviews 18 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 14, 2013

if you plan to stay very close to the mussoorie mall. then this hotel could be in your wish list. the tariff is very reasonable &the rooms are having all necessary gadgets ( lcd tv. mini fridge, tea/coffee maker) . toilet is clean & modern. our room (301) is having valley view, but i think most of the other rooms... More

Was this review helpful? Yes
Sameer_Vig, Owner at Silver Arch Hotel, responded to this review

Hi, Thanks for the fantastic review. During your visit, we had recently started the Restaurant and were facing initial hiccups. We are pleased to inform you that the Moti Mahal Delux Restaurant is fully operational now. Looking forward to seeing you again. More

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Additional Information about Silver Arch Hotel

Address: Sylverton Estate | Picture Palace, The Mall, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Price Range (Based on Average Rates): $
Number of rooms: 20
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