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All 62 Mussoorie hotels

Fortune Resort Grace

4.0 of 5 Hotel   |   Library Bazaar, Gandhi Chowk, Mussoorie 248179, India
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Fortune Resort Grace
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72%
Ranked #18 of 62 hotels in Mussoorie
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Sunil708 New Delhi, Delhi, India
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  • Reviews (162)
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162 people have reviewed this hotel

Traveler rating
    58
    55
    26
    7
    16
See reviews for
76
39
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Russian first
  • Any
English first
New Delhi, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in to the Hotel Fortune Grace, on 11th July 2014. We 18 person and 3 cars, all chaufer driven. The vehicles were parked in the parking of the hotel and the staff of the hotel manhandled our divers. On bringing the matter to the notice of the manager Mr Mohit, he assured us that the matter was not... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We wanted a short getaway from our daily routine and wanted to stay at a decent property where we could spend a quality time. We booked it for the ITC badge it carries so that our short trip remains memorable. But, the nightmares started as soon as we entered the premises of hotel and met the front desk staff. The... More

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Gurgaon, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The front desk is incompetent. Reservation desk is terrible. If you are there during peak season, get ready for a rude shock. Don't try to communicate via emails. They don't know how to! I would never have them for my corporate or personal stay. Only thing good about the place is location.

Was this review helpful? Yes 2
Delhi
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel because it was an ITC group property but I was terribly disappointed. Please book this hotel at your own risk - Me, my wife and my father has terrible food poisoning because of the pathetic food. I am convinced that they keep recycling their food for many days. This was the worst and tasteless food I... More

Was this review helpful? Yes 1
New Delhi, Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was there for 2 days with my family.Location is in the Library,not very far away from mall.One thing i am surprised by is the lack of elevators in this hotel.How do you expect old people to climb 50 stairs at a stretch.Gym is for name only and is serious need of up gradation.Staff is excellent and i found them very... More

Was this review helpful? Yes 1
Rajiv Mohan C, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We acknowledge your feedback & would like to assure you of our commitment to address the issues raised by you. At the same time, We would like to apologies for all the inconviences. We sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

Mumbai
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was the sixth stop for us on our 22 days North India trip. We were tired. The reception staff was polite but dodgy in answering straight forward questions. When one buys a deal with a travel portal, a large gap is kept for the hotel authorities to manipulate things as they suit them. What the technical words suggest in... More

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Rajiv Mohan C, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product & services is inspiring for all of us. Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

kolkata
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 18, 2014

it was my 1st trip to mussoorie.so with a great hope i book the fortune resort grace,so called an itc groups hotel.now come on the point. 1.location...very nice,just on mall road.heart of mussoorie. 2.front desk....the most untrained,rude n confuse front desk stuff ever i meat.they took 30 m for ch.inn . 3.room...hotel is a g+3 story building without any lift... More

Was this review helpful? Yes 1
New Delhi, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2014

good hotel. good location too, close to the mall road and overlooking the valley from the restaurant. the buffet is very less variety as compare to an other itc group hotels. very nyc setting on the outside with seating area. lack of elevator a problem. there is a play area but evrything is chargeable from pool table to the xbox... More

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Faridabad, Haryana, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 9, 2014

I visit the queen of hills last weekend from 5 to 8th june and stayed at fortune grace hotel. For 3 days i paid around app. 30K for standard room with no balcony and view of there junkyard. Though i reached at 2 PM but got the room at 4 PM saying but front desk that we will give you... More

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1 review
1 of 5 stars Reviewed June 6, 2014 via mobile

to start with,1.it's the end of mall road(poor location) 2.v booked there premium rooms:which were 4 floors down,without a escalator or elevator. its was a TORTURE. They even charge u for a ice bucket. 3.All the food served was pathetic,actually pathetic is a small word.Not even a single meal was satisfactory. now just think you are 4 floors down almost... More

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Additional Information about Fortune Resort Grace

Address: Library Bazaar, Gandhi Chowk, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fortune Resort Grace 4*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#6 Spa Hotel in Mussoorie #8 Luxury Hotel in Mussoorie
Hotel Class
Number of rooms
74

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