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All 63 Mussoorie hotels

Fortune Resort Grace

4.0 of 5 Hotel   |   Library Bazaar, Gandhi Chowk, Mussoorie 248179, India
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Fortune Resort Grace
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73%
Ranked #17 of 63 Hotels in Mussoorie
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Jimmy0402 New Delhi, India
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165 reviews from our community

Traveler rating
    59
    57
    26
    7
    16
See reviews for
77
39
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Russian first
  • Any
English first
New Delhi, India
1 review
4 of 5 stars Reviewed 4 weeks ago

I made last minute booking with only one standard room available. It has been a good experience staying with Fortune. Yes, I missed the balcony and valley view, but we enjoyed other things of the hotel. It is nicely located at the Mall. The food is great for all cuisines for South and North Indians. The kid zone added more... More

Was this review helpful? Yes
Vijender S, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product & services is inspiring for all of us. Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again. Warm Regards, Vijender Singh, General Manager More

New Delhi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2014 via mobile

We had a great stay at Fortune . The best part being , it being situated so close to the mall . The hotel is built beautifully , with lovely rooms . We enjoyed the great breakfast and evening tea buffet. The staff was really helpful and courteous . Our rooms with balcony were very comfortable , i would suggest... More

Was this review helpful? Yes
Vijender S, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product & services is inspiring for all of us. Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

Dehradun, India
1 review
4 of 5 stars Reviewed July 29, 2014

we checked in at the ITC fortune and had a great experience from the time we entered.. firstly the reception desk staff who were prompt to listen to the needs of customers as we were booked in standard room but asked them to change our rooms to view room which was attended immidiately.. the food was good but not as... More

Was this review helpful? Yes
Vijender S, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product & services is inspiring for all of us. Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

New Delhi, India
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 17, 2014

We checked in to the Hotel Fortune Grace, on 11th July 2014. We 18 person and 3 cars, all chaufer driven. The vehicles were parked in the parking of the hotel and the staff of the hotel manhandled our divers. On bringing the matter to the notice of the manager Mr Mohit, he assured us that the matter was not... More

Was this review helpful? Yes 7
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2014

We wanted a short getaway from our daily routine and wanted to stay at a decent property where we could spend a quality time. We booked it for the ITC badge it carries so that our short trip remains memorable. But, the nightmares started as soon as we entered the premises of hotel and met the front desk staff. The... More

Was this review helpful? Yes 3
Gurgaon, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 25, 2014 via mobile

The front desk is incompetent. Reservation desk is terrible. If you are there during peak season, get ready for a rude shock. Don't try to communicate via emails. They don't know how to! I would never have them for my corporate or personal stay. Only thing good about the place is location.

Was this review helpful? Yes 4
Delhi
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 25, 2014

I booked this hotel because it was an ITC group property but I was terribly disappointed. Please book this hotel at your own risk - Me, my wife and my father has terrible food poisoning because of the pathetic food. I am convinced that they keep recycling their food for many days. This was the worst and tasteless food I... More

Was this review helpful? Yes 4
New Delhi, Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 22, 2014

Was there for 2 days with my family.Location is in the Library,not very far away from mall.One thing i am surprised by is the lack of elevators in this hotel.How do you expect old people to climb 50 stairs at a stretch.Gym is for name only and is serious need of up gradation.Staff is excellent and i found them very... More

Was this review helpful? Yes 1
Rajiv Mohan C, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We acknowledge your feedback & would like to assure you of our commitment to address the issues raised by you. At the same time, We would like to apologies for all the inconviences. We sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

Mumbai
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 20, 2014

This was the sixth stop for us on our 22 days North India trip. We were tired. The reception staff was polite but dodgy in answering straight forward questions. When one buys a deal with a travel portal, a large gap is kept for the hotel authorities to manipulate things as they suit them. What the technical words suggest in... More

Was this review helpful? Yes
Rajiv Mohan C, General Manager at Fortune Resort Grace, responded to this review

Dear Guest, We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product & services is inspiring for all of us. Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again. Warm Regards, Rajiv Chopra, General Manager More

kolkata
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 18, 2014

it was my 1st trip to mussoorie.so with a great hope i book the fortune resort grace,so called an itc groups hotel.now come on the point. 1.location...very nice,just on mall road.heart of mussoorie. 2.front desk....the most untrained,rude n confuse front desk stuff ever i meat.they took 30 m for ch.inn . 3.room...hotel is a g+3 story building without any lift... More

Was this review helpful? Yes 4
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Additional Information about Fortune Resort Grace

Address: Library Bazaar, Gandhi Chowk, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fortune Resort Grace 4*
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