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Hotel Madhuban Highlands

Brightland Estate, Mussoorie 248179, India
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1 room 1 guest
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Hotel Madhuban Highlands
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204 Reviews from our TripAdvisor Community

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Traveler rating
    84
    63
    23
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (58)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (53)
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Gurgaon, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were there on april 2015 with my 5 friends as we already booked a hotel when we reached hotel and we entered in hotel staff gives us a warm welcome,the staff took our luggage to our rooms and the soft music at corridors and in Lobby sounds good, In room all things are available, washroom is clean, the rooms... More 

Was this review helpful? Yes
Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago NEW

i went with a friend of mine, we booked a normal deluxe room but at the time of check in they upgraded us to a balcony room, the food we ordered was really delicious,"butter chicken" a must order dish, better than anywhere in mussoorie. the service was really good. breakfast was also very tasty.. had a great stay.. love to... More 

Was this review helpful? Yes
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 18, 2015

To start with the washrooms were not cleaned properly during check in. The dth subscription had expired and it took them 6 hrs to restore the service. Limited channels News and English movie channels not subscribed. For a person like me who likes to be informed not having any English news channel was disappointing. Unclean ice buckets... Spending 6K INR... More 

Was this review helpful? Yes 1
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie !!! Firstly I would like to thank you for your most honest feedback as this is the only tool we have to understanding the problems our guest face at the Hotel. I have taken up your situation with the General Manager at our Mussoorie property and closely understood all the unfortunate situations... More 

Secunderabad, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2015

I and my family of seven members visited Mussoorie during the first week of July 2015 and stayed at hotel Madhuban Highlands. It was a wonderful experience as we all immensely enjoyed our stay in the hotel. We were allotted three rooms on 3rd floor, all valley view facing, out of which one room was upgraded to studio ( courtesy... More 

Was this review helpful? Yes 2
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie!!! At first we would like to thank you for your kind and encouraging review on TripAdvisor. We greatly appreciate your comments We are glad to know that you had a comfortable experience with us. Our priority is to always serve our guest with the best in class services and hospitality. We have... More 

New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 17, 2015

It is just an okay place to stay in, not worth the money at all. I checked in with friends, and went out for dinner. It came to me as a shocker that someone came to my room in my absence. Also, the bed was not comfortable at all. I won't go back here again, as i will get much... More 

Was this review helpful? Yes 2
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie!!! We are really grateful to you for giving your time, and also for your Valuable Feedback. We have gone through your feedback thoroughly and we are really sorry for the inconvenience that you faced during your stay with us. Our management has also taken this matter very seriously and we ensure you... More 

Glasgow, United Kingdom
Level Contributor
122 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed July 12, 2015

My friend and I arrived late after a long car drive from Delhi. Our booking of "A Valley View Room" (For which we paid extra through Cleartrip) was not honoured as we were shown to a room with a view of the car park. After a short discussion with reception we were transferred to a second floor room with access... More 

Was this review helpful? Yes 3
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie!!! Thank you for giving your precious time to share you experience on Trip advisor. We have gone through your review thoroughly to understand what went wrong that made your stay uncomfortable and unpleasant during your stay with us. We have discussed the matter with our staff and managers to avoid such type... More 

Navi Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2015

I had reached the hotel at 11pm and I didn't have prior reservation here, but I got a room and they upgraded me to a good view room for no extra charge. Staff is very caring and especially the GM of the property. The room size is also good, u don't feel lonely in the room.

Was this review helpful? Yes 2
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie !!! At first we would like to thank you for sparing your precious time to share your experience with our Tripadvisor family about your stay . Your feedback is very valuable to us. We found such motivating and encouraging words in your feedback and we have shared it with our staff members.... More 

Mumbai
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 9, 2015

nice, clean and big rooms. bathroom as compared to rooms where too small. had a balcony with awesome view of valley. tasty food, but variety in food and drinks not much. we stayed there for 3 days. overall experience, good. walkable distance from market and places to visit also closeby.

Was this review helpful? Yes
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie !!! We are greatly delighted to have received an appreciative review about your stay with us at Hotel Madhuban Highlands Mussoorie, which you have kindly shared on TripAdvisor. We are encouraged by your compliments and are motivated to work harder to achieve the ultimate goal of excellence. Warm Regards Manager More 

Roorkee, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 7, 2015

I had stayed here in month of June . This property is definitely overrated. Room size are small. there was no maintenance in the rooms specially in bathroom. The good part of this hotel is quality of food.

Was this review helpful? Yes 2
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie !!! We have gone through you feedback thoroughly and discussed the matter with the concerned departments. We assure you that all the corrective measures will be taken to avoid such hiccups. Curiously looking forward for your next visit with a promise to serve you with our all new higher level of services.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 6, 2015

Dis hotel was one the worst choice of my lyf..i nvr rate any hotels nor do i write a review bt particularly for this hotel i would not recommend to anyone...If dis is the last choice available to u dont ever think of gng there...We booked a room on 8k per day basis n facilities were tooo tooo too bad..If... More 

Was this review helpful? Yes 2
Edietraveller, Manager at Hotel Madhuban Highlands, responded to this review

Dear Guest, Greetings from Hotel Madhuban Highlands Mussoorie !!! Thank you for sparing your valuable time to review us on TripAdvisor. Your feedback will help us to spot the weak points in our organization and also provides us the opportunity to rectify it. We have gone through you feedback and understand that you faced some problems during you stay with... More 

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