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Mussoorie - Pine Hill, A Sterling Holidays Resort

3.0 of 5 Radha Bhawan Estate, Circular Road, Mussoorie 248179, India
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Mussoorie - Pine Hill, A Sterling Holidays Resort
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Mussoorie - Pine Hill, A Sterling Holidays Resort
Mussoorie - Pine Hill, A Sterling Holidays Resort
Mussoorie - Pine Hill, A Sterling Holidays Resort
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76 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pune, India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

When I purchased Sterling Holidays membership, at that time I was offered a stay coupon in any sterling resort. I chose Mussoorie Resort to visited in Feb 2014 as it would make a good late winter outing . Reached hotel amid snow due to previous night snowfall. Staff at helpdesk were hospitable and completed the check-in process quickly. Allotted room... More

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Vasco da Gama, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed at the resort 6-9 Nov'14. No comments about the resort itself since it is undergoing major reconstruction, expected to last until April'15 at least. However have to compliment the food. The TV did not work during the entire stay. Avoid .the traveldesk's bookings for guided tours- they overcharged us by about 75% ! Much better to talk to the... More

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SterlingHolidays, Owner at Mussoorie - Pine Hill, A Sterling Holidays Resort, responded to this review

Dear Sir, Namaste! Thank you for choosing Mussoorie - Pine Hill for your holiday. We appreciate you taking the time to share your review of our resort. We’re concerned to note the issues that you have raised in your feedback. The same have been forwarded to the Resort Management team at our Corporate office. We’re grateful for your generous words... More

Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2014

Badly maintained hotel. The hotel staff do not take any effort to clean the surrounding. Lot of dirt and dust found on bathroom grills. The resort looks worn-out. Need to walk down hill to reach the room and the lighting is not enough in the night. Access road to the hotel is very narrow and not user friendly. The food... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

Hotel stay was wonderful, hotel is at perfect location and the staff is very generous. specially the guy in the kitchen, Mr. Pyarelal. Hotel is also very comfortable with all the basic amenities required. One point I would like to mention here is the pathway to the hotel, which is a bit absurd, but hotel can't do much about it.... More

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Chennai (Madras), India
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 29, 2014

very worn down. Though the rooms are spacious it has a lot of renovation to be done. The rooms are walks up and down the hill and was quite tiresome. Definitely a NO for old people and heavy built ones. Service of good but food was not all that good. Because it is on the other end of the hill... More

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Gurgaon, India
2 reviews
1 of 5 stars Reviewed July 21, 2014

This has been the worst experience with Sterling property. Booked two weeks ago and yet at the time of check in we had to wait for two hours to get the rooms. The rooms were dirty and the house keeping staff not interested in cleaning. For the first time I have come across a manager from a hospitality industry being... More

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SterlingHolidays, Owner at Mussoorie - Pine Hill, A Sterling Holidays Resort, responded to this review

Dear Sir, Greetings from Sterling Holidays! Thank you for taking time to share your review of Mussoorie - Pine Hill. We are deeply concerned about your unpleasant experience and have taken note of the issues raised by you regarding room allotment, housekeeping, staff behaviour and food. We regrets any inconvenience caused during your stay. Our executive has been in touch... More

New Delhi, India
2 reviews
3 of 5 stars Reviewed June 29, 2014

Location is great if you like solitude and good views--this place has plenty. Its a long hike to any of the climbing hills in the area, and not easily accessible from to town. Rooms are a bit dowdy and under-whelming. The restaurant is pricier than similar food items in town, but they have you over a barrel, so its your... More

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SterlingHolidays, Owner at Mussoorie - Pine Hill, A Sterling Holidays Resort, responded to this review

Dear Sir, Greetings from Sterling Holidays! Thank you for taking the time to review our Mussoorie - Pine Hill resort. We're grateful for your words of appreciation about the location of the resort. However, we are concerned over your dissatisfaction with the rooms and restaurant services. Please rest assured that we have noted your feedback on this and have also... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 21, 2014

I stayed in pine hill in march 2014 with my kids and in laws. The property is a bit away from city over looking a valley. We were given 2 apartments a studio and a one bhk. Both the apartments were over looking the valley. Rooms were nice and clean and furniture was ok. We stayed there for 4 days.... More

Was this review helpful? Yes 3
New Delhi, India
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 21, 2014

I stayed there from 16th june to 20th '14 . Following are some pros : 1. Location of the hotel is good. 2. Parking space is there. Following are some of cons. 1) way to hotel is terrible. 2)Room service & food quality is sub-standard. 3)Too far from Mall road. 4)Barring few rooms , you may be required to climb... More

Was this review helpful? Yes 2
SterlingHolidays, Owner at Mussoorie - Pine Hill, A Sterling Holidays Resort, responded to this review

Dear Sir, Greetings from Sterling Holidays! Thank you for taking time to share your review of Mussoorie - Pine Hill. We appreciate your kind words about the location of the resort and parking facility. However, we are concerned about your experience with the room service and food quality. Please be assured that we maintain the highest quality standards in the... More

New Delhi, India
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2014

Stayed with the family from 15th to 18th June 2014. Awesome location & great renovated rooms, courteous staff, good food, but no mobile phone work in the rooms. Need to renovate the surroundings, otherwise great experience!!

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Additional Information about Mussoorie - Pine Hill, A Sterling Holidays Resort

Address: Radha Bhawan Estate, Circular Road, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mussoorie - Pine Hill, A Sterling Holidays Resort 3*
Number of rooms: 80
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