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Hotel Brijwasi Royal

SBI Crossing, Mathura 281001, India
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Hotel Brijwasi Royal
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Hotel Brijwasi Royal
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Hotel Brijwasi Royal
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100 reviews from our community

Traveler rating
    17
    38
    21
    12
    12
See reviews for
44
19
4
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (100)
  • Mar-May only
    (34)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (29)
All months
Contributor
11 reviews 11 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Only hotel infrastructure is good. The service part is at the worst level. We were there for having lunch with children. In the status restaurant the whatever we ordered took 45 minutes to come. The Manager Mr. Arun Kumar was also helpless. Just by having a nice infrastructure and a suited booted manager doesn't make a hotel nice. Service must... More 

Was this review helpful? Yes 1
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Thank you for sharing the feedback of your stay . At our hotel, it is our endeavour to ensure that we are at par with guest expectations and create a perfect stay for them. However we have taken your concerns and shared with the relevant department. This has been a rare instance where we couldn’t meet our guest... More 

Delhi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 17, 2015

Stayed with family for one night. Found the hotel good in most of the departments. Specially food was good. Locationwise it is also good and provides good parking space for your vehicle. Though hotel looked a bit pricey for a city like Mathura, still would love to stay again if I get a chance.

Was this review helpful? Yes 2
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Greetings from Brijwasi Royal! It is a pleasure to know that you had a wonderful experience with us and our services as well as amenities were at par with your expectations. We are glad to know that our strategic location added value to your stay. We also appreciate your compliments regarding our culinary offerings as well as our... More 

New Delhi, Delhi, India
Top Contributor
51 reviews 51 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 13, 2015

Although i have stayed in this hotel many times in last 4-5 years but got the chance of reviewing today as stayed again in this hotel during my last week visit. You may find few rooms as old fashioned with old bathroom but hotel is upgrading their quality of rooms including bathroom. I am not sure of exact no's but... More 

Was this review helpful? Yes 2
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Thank you for your wonderful review of our hospitality on this forum. At the Brijwasi Royal, we are committed to continually improve our service standards, facilities, and amenities to ensure that our guests have a memorable stay at our hotel and we are glad for your acknowledgement of the same. It is indeed gratifying to go through reviews... More 

Vadodara, India
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2015

Had visited mathura on a religious trip with family. Hotel is Located close to the station. Has decent rooms. Breakfast at the restaurant has a decent spread and is tasty. Overall a nice property. Would consider during my next visit too.. they hv

Was this review helpful? Yes 5
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Greetings from Hotel Brijwasi Royal, Mathura! We are glad that you had a pleasant stay at our hotel and that the service standards, accommodation and location were at par with your expectations. It is nice to know that you liked the breakfast spread at our hotel. Thank you for your patronage. We look forward to your next visit.... More 

2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 11, 2015

I had been in this hotel in the month of Feb-2015 with my family. I booked this hotel online. The hotel is situated very near to the Mathura Junction railway station. The staff at the reception is very cooperative & polite. Rooms of this hotel are very precious & clean. You can also enjoy the free WiFi facility in your... More 

Was this review helpful? Yes 4
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Greetings from Brijwasi Royal! We are pleased to know about your wonderful stay at our hotel and would like to thank you for sharing your experience about the various facets of our hospitality on this forum. Your satisfaction with our excellent service culture and standard of accommodation gives us immense pleasure. Indeed, the proximity of our hotel to... More 

Chennai
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 9, 2015

Booking was made for a luxury room but the hotel staff tried to cheat by providing a normal room, after constant followup for 5 hours the rooms were changed thrice and finally a so called luxury room was provided. Reason provided for this goofing up was "they think that the normal room which is priced way lower than luxury room... More 

Was this review helpful? Yes 4

Travelers are raving about these Mathura hotels

Stoke Newington, London
Top Contributor
64 reviews 64 reviews
44 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 8, 2015 via mobile

We stayed here for two nights to celebrate Holi festival. We'd pre-booked for a Deluxe double room at ~Rs3500 per night. On being shown the room however, we thought it was well below par for what you can get for your money in India - it was very basic, looked tired and lacked cleanliness - and we complained to the... More 

Was this review helpful? Yes 4
Dublin, Ireland
Contributor
17 reviews 17 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 6, 2015

This is by far the worst service and staff in entire India so far. The reception has very poor English and are not able to help with any questions. They do not even try. In the restaurant the waiters just keep ignoring people. Bathrooms in the rooms are not clean and very old. Considering the price, you are not getting... More 

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 4, 2015 via mobile

Our room was quite small compared to the other rums as went in a group. Bathrum drainage was clogged on the 1st day itself. But immediate service provided was a relief. Cleanness overall was quite good. Jus beware of peeping toms if rum is opened or not.House keeping made a lot of noise in the corridors as a time limit... More 

Was this review helpful? Yes
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Thank you for sharing your feedback with us on this forum. At Hotel Brijwasi Royal, it is our earnest endeavor to provide our guests with state of the art amenities paired with warm and efficient service.Thus, we are dismayed to learn of your less-than-perfect experience at our hotel. Your concerns have been duly noted and appropriate action has... More 

Mumbai
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 18, 2015

Well, it cud have been a good experience but the staff spoiled it. Lets discuss the property first. location is very good, walking distance from Mathura Junction railway station and new bus stand. you are in the middle of city and all the attractions of the city are easily accessible. Property itself is good with clean rooms, nice interiors although... More 

Was this review helpful? Yes 4
BrijwasiH0tels, General Manager at Hotel Brijwasi Royal, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on TripAdvisor. At our hotel we are committed to provide par excellence service standards, and we are pleased that strategic location and accommodation added value to your stay. At Brijwasi Royal, we keep no stone unturned to maintain and deliver an ensemble of excellence with Indian hospitality and thus we regret... More 

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