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All 55 Varanasi hotels

Hotel Surya

3.5 of 5 Hotel   |   S20/51, A-5, | Varuna Bridge, Varanasi 221002, India
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Hotel Surya
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Ranked #12 of 55 Hotels in Varanasi
A recent review
4 of 5 stars reviewed 2 weeks ago
Steph C Canterbury, United Kingdom
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344 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ridgefield Park, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Surya for one night in February. We wanted a more Indian experience - and we got one! The property on the outside is attractive and the gardens well maintained. It is located some ways away from the Ganges, in an area with a number of new modern hotels. The pool looked nice but was closed. The... More

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SGautam, Owner at Hotel Surya, responded to this review

I'm very sorry to hear that you did not enjoy staying with us. We have renovated the rooms since your stay last February. I believe our future guests will be happy with their accommodations now. We do typically close the pool on Fridays for deep cleaning and am sorry if that overlapped with your stay. We try and make exceptions... More

Canterbury, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An incredibly luxurious and comfortable stay. The staff were mainly courteous and friendly although the bar and restaurant staff were a tad slow. The Auma Spa on site was lovely and of good quality, with some lovely ladies working there. The tours organised by the Hotel are also fantastic-the Ganges at sunrise is a must! The guide was very informed... More

Was this review helpful? Yes 2
SGautam, Owner at Hotel Surya, responded to this review

Thank you for your review. We are happy to hear that you enjoyed staying with us and took full use of our hotel services. Thank you for the opportunity to improve based on your constructive feedback. We look forward to having you stay with us in the future. More

Houston, Texas, United States
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I escaped to the Hotel Surya after a couple of exhausting days in the centre of Varanasi. I used the spa services and ate in the restaurant. I did not stay in the hotel. In the spa, the ladies were really lovely. I had the best facial I have ever had by a very skilled practioner who really knew her... More

Was this review helpful? Yes 1
SGautam, Owner at Hotel Surya, responded to this review

Thank you for sharing your experience with others on TripAdvisor. We are very happy to hear that you enjoyed our services and staff. We hope you will visit Varanasi again and stay with us at Hotel Surya. More

Boston, Massachusetts
1 review
3 of 5 stars Reviewed 3 weeks ago

The reception staff is rude, incompetent, and hugely unhelpful. With the exception of one guy (Shailendra), who is a polite, and service oriented, the others (especially the two women) are utterly bureaucratic, and their first reaction to any query is a "No", without even verifying whether something is possible or not. The worst person on this team is the big... More

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SGautam, Owner at Hotel Surya, responded to this review

Thank you for your feedback and the chance to improve our team at the reception. We will work hard to address the issues you have shared on TripAdvisor. It does seem from the rest of your review on the 'room tips' that you quite enjoyed the rest of your stay with us. We are very glad that you also chose... More

New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The reception staff needs to be more sympathetic and lesser arrogant-After all we came driving from Delhi and didnt had energies to fight back or put our case upfront. The Reception lady inquired us as if we were entering some private property.So much of paper work and instructions. She told upfront that if i get the room extended it will... More

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SGautam, Owner at Hotel Surya, responded to this review

Dear Guest, I am very sorry to hear about some of your experience with our. We are immediately working with the staff to address your concerns. Thank you for giving us the opportunity to improve. We hope your overall stay was pleasant and that we will see you at the hotel in the future. Thank you for staying with us. More

Panchkula
2 reviews
4 of 5 stars Reviewed August 10, 2014

I had some again Booked it through makemytip.com this hotel was above my expectation, nice clean room Fairly good toilets, comfy bed, location of hotel is a bit off the main road. But I would recoment this place any day value for money.

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you very much for your compliments. We are very happy to hear that you were satisfied staying with us. We look forward to having you visit us in the future. More

Ahmedabad, India
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2014

Excellent location, Lush green ambiance, Fascinating place, Perfect morning breakfast Humble staff made our three days stay full of comfort and gave fullest value of the money paid. Food served in room was on a higher side this can be diffused by offering loyalty cards. We will be staying again.

Was this review helpful? Yes 1
SGautam, Owner at Hotel Surya, responded to this review

Thank you for taking the time to share your positive comments with others on TripAdvisor. We are very happy to hear that you were satisfied with your stay. We look forward to having you again. More

Exeter, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2014

I stayed at the Surya for a 4 night break from my work in Varanasi. The hotel itself was once a palace built for the King of Nepal in 1818 so it is a beautifully historic building in parts. There is a health spa on site which I used and also a couple of very good quality shops selling clothing,... More

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SGautam, Owner at Hotel Surya, responded to this review

Thank you very much for sharing your comments and experience. We are very happy to hear how satisfied you were staying with us. We are very glad to hear specific compliments are happy to let our staff know how much you appreciated their services. We look forward to having you stay with us again. More

Goa, India
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

We reached on the day of Mahashivratri. The ambience of the hotel was good. It was earlier residence of a royal family which is now converted into hotel. The Service standards vis-a-vis the tariff were very poor. The food is excellent.

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for your positive comments and review. We are happy to hear you enjoyed dining with us. We look forward to having you again. More

Mumbai
Contributor
13 reviews 13 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2014

The hotel is centrally located in the Cantt. area. The room alloted to me was beyond expectations, very clean. So also the toilet and bathroom. The buffet breakfast was excellent, there being a lot of variety. As I was on a business trip, I could not enjoy the swimming pool and spa, and the lawn which were located in the... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you so much for your compliments. We are very happy that you enjoyed staying with us and shared your comments with others. We look forward to having you stay with us again. More

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Additional Information about Hotel Surya

Address: S20/51, A-5, | Varuna Bridge, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Surya 3.5*
Number of rooms: 65
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Also Known As:
Surya Hotel Varanasi

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