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Hotel Surya

3.5 of 5 S20/51, A-5, | Varuna Bridge, Varanasi 221002, India
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Hotel Surya
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Hotel Surya
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369 reviews from our community

Traveler rating
    86
    149
    70
    35
    29
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81
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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1 review
1 of 5 stars Reviewed 6 days ago NEW

I booked my room for 1 day & i was given a room which was nt relevant 2 the room show in the site & they caled me @ 12 noon asked 2 vacate I said i want 2 extend but they said no & forced me 2 vacate.

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
SGautam, Owner at Hotel Surya, responded to this review

Thank you for staying with us. Our hotel is very fortunate to be busy and there are some days we are sold out. Although we had availability for the day you arrived and booked a room with us, we were sold out the next day. 12 noon is our check-out time, which is standard for hotels. When we don't have... More

Wellington, New Zealand
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

A good, basic hotel. The rooms are comfortable but looking a bit dated. The hotel is in the cantonment area, away from the river and old city, but it is only a short rickshaw ride away and its location means that it is quiet and peaceful. You can probably get better for your money though.

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for staying with us. We're glad to hear that you found our hotel quiet and peaceful. For the services we offer and our location, our rates are the best around. We hope you will choose us again. Thank you. More

1 review
4 of 5 stars Reviewed 1 week ago

Great stay. Location of the hotel is superb. The garden dinner was excellent. Could recommend to people for a comfortable stay with absolute hospitality by staff. Bathroom facilities needs to be improved. Hotel transport was very good. Overall, the experience was fantastic.

Review collected in partnership with this hotel

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you very much for your review. We will work on the areas you have mentioned that need improvement. We are very happy to hear how much you enjoyed staying with us. See you soon! More

Adelaide, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is beautiful, and the staff are polite however that's as far as the good stuff goes.... Food is well priced at the restaurants until they add on the taxes which are not mentioned in any of their pricing, so be prepared for that. Anything to do with the food takes a long time to happen, you have to... More

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for your review and for the opportunity to improve our services. We are lucky to be very busy in the restaurant. Unfortunately, as a result on a few nights our guests waited longer than usual. This is not standard for us. We have made adjustments with our staff to compensate for times when we have a high demand... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We went to stay here for 3 nights. The rooms are ok (dont expect anything flashy), but the complex makes the hotel: several options for food, a nice swimming pool and even a spa. It made tbe difference for us staying in Varanasi and taking a break from all impressions every now and then. Would recommend this to everyone going... More

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for taking the time to review us. We are glad to hear you enjoyed staying at our hotel. We hope you will come back again. More

Singrauli, India
1 review
4 of 5 stars Reviewed 1 week ago

hotel location is very good close to all main Tample, Railway station, Air port , Market and ETC. hotel food is very good.Room is also nice, hotel garden is very mantane. improvement required in Room services.Spa is also good.

Review collected in partnership with this hotel

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you very much for your compliments. We are glad you enjoyed staying with us and we look forward to seeing you again in the future. More

Down Under
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was once the palace of a Nepali king which means the lovely grounds and common areas are spacious, attractive and private.The staff members are very friendly, helpful and welcoming, while the rooms are fairly basic. The restaurant food was pretty good and reasonably priced, though the service was somewhat slow. I would recommend the hotel for its peacefulness... More

Review collected in partnership with this hotel

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for your review and sharing your experience with our future guests. We are very glad to hear that you enjoyed your stay. We hope to see you again soon. More

Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is located in an area with shops and restaurants nearby. Hotel organised airport transfer which went smoothly. Check-in was not as smooth. There was only 1 staff member who appeared to speak English. She seemed to be checking everyone in. Cannot remember her name which is a shame. 11 out of 10 for her! There is a restaurant in... More

Review collected in partnership with this hotel

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you very much for your comment. It is nice to hear that you enjoyed staying with us. We are working with our staff at the front desk for further training in English. Thank you for giving us the chance to improve. We hope to see you again. More

Darwin, Australia
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't expect anything flash here, but the hotel did the job for us for a short stopover in Varanasi. The room we took was very basic, but enough for what we needed. Staff were super friendly and the hotel has a great restaurant and cafe. Location is excellent, and not to far from shops and the Ganges. Overall, we enjoyed... More

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

Thank you for your review. We appreciate the compliment about the friendliness of our staff. We hope you will visit us again in Varanasi. More

Meckenheim
1 review
1 of 5 stars Reviewed 2 weeks ago

The rooms and bedsheets are dirty and the sheets had wholes. The bathroom , the shower curtain extremely dirty and old. In the breakfast room the tablecloth was filthy und had wholes. The room door did not close properly because of a wrong lock. The third room we were offered was not better. The restaurant was ok.

Review collected in partnership with this hotel

Was this review helpful? Yes
SGautam, Owner at Hotel Surya, responded to this review

I'm am sorry to hear the issues you brought up. We did our best to assist you while you were in our hotel, as we try to resolve all guest concerns. Since you preferred not to speak with our manager, but instead share your experience on TripAdvisor, we are disappointed we were unable to make your stay enjoyable. We hope... More

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Additional Information about Hotel Surya

Address: S20/51, A-5, | Varuna Bridge, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Surya 3.5*
Number of rooms: 65
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Also Known As:
Surya Hotel Varanasi

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