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Palace on Ganges

B-1/158, Assi Ghat, Varanasi 221002, India
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Palace on Ganges
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Ranked #35 of 59 Hotels in Varanasi
A recent review
3 of 5 stars reviewed yesterday
Chaitanya_Khaitan Bengaluru (Bangalore), India
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283 reviews from our community

Traveler rating
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bengaluru (Bangalore), India
Top Contributor
50 reviews 50 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed yesterday NEW

I feel whoever named this hotel ended up with a spelling mistake. It should have been tiny place on the ganges and not palace. The hotel has not more than two rooms facing the ganges which is very very surprising. Rooms are very small in size and almost all rooms have non openable windows. Rooms do not have much of... More 

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Signal Hill, California
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Too often, a hotel room in India makes you want to spend most of your time outdoors. But when it's hot, you want to spend all your time indoors! We visited Varanasi in the hot July of 2014, and we remember it well. The Palace on the Ganges was probably the best choice we could make at the time, and... More 

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Delft, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Maybe got of on the wrong foot in 2013, but our second stay in this hotel was on of the best during our 2015 trip. The staff was friendly, got a good room with daylight from the beginning. Although the wi-fi service feels a little outdated, you have to pay, the hotel has improved in standards of service and cleanness..... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, We are happy to know that your repeat stay with us was at par with your expectations and that we could impress you with our service offerings and amenities. At our hotel, we are constantly trying to evolve and grow so as to provide the very best to our clients and your mention of the same is great.... More 

Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my first time in Varanasi and I was anxious to be near the ghats. Palace on Ganges is bang on Assi ghat and I was fortunate to witness the stunning Ganga Arti early in the morning right outside the hotel. The rooms are well equipped and are uniquely named after different Indian states. The staff is helpful. Only... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! We are pleased to know that on your first time in Varanasi, your experience in our hotel was at par with your expectations. Your special compliments for our well-equipped rooms and excellent service standards has really delighted the team at the hotel. We would also like to assure you that our charges are... More 

Bodh Gaya, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I arrived on Holi which was a big mistake. There were few staff on and no food or drink available and no attempts to accommodate hotel guests, considering all restaurants were closed. The hotel was full of people with no access to anything to eat which indicates poor planning. The wifi was 400R per day and we heard it was... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! Thank you for choosing to stay at our hotel and sharing your experience on this forum. Indeed, the location of our property has always been appreciated by our patrons as it adds value to their stay. Your concern regarding the slack in our service standards has been shared with the relevant departments. Our... More 

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If claustrophobia is more down your alley than this is the place for you! Why need windows when you got a perfectly good cement wall to look at? And the staff? No need for friendly interaction here when there's perfectly slow Wifi to connect to... For a cost! You won't need to go down to the markets to barter with... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your feedback on this forum. Your appreciation about our strategic location, culinary offerings and amicable associates is motivating, indeed. At our hotel we strive to create a memorable experience for our guests, thus we are dissapointed to know that the overall experience was not at par with your expectations. We assure you that this... More 

Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My guess is that there is no hotel right on the river that I’d call ‘good.’ But I was particularly disappointed in this hotel because it was listed in Fodor’s with no caveats except that you have to climb stairs to get there (which no big deal, since hotel staff carry all your luggage directly to your room). Compared to... More 

Was this review helpful? Yes 1
North Yorkshire, United Kingdom
Top Contributor
54 reviews 54 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated on Assi Ghat, at one end of the ghats, the hotel is well positioned especially as our guided tour began with the dawn ceremony on this ghat (an incredible experience). We were first shown to the 'Jodpur' room at the back - beautifully done but window 'looked' onto wall 18 inches away. So asked for upgrade to one of... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. We are glad to know that you had a pleasant stay at our hotel and that the service standards, accommodation and amenities were at par with your expectations. Your concerns regarding the dining room has been noted and conveyed to the relevant teams. We would deem it a privilege to... More 

Gorakhpur, India
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We Planned to spend a Night in Varanasi and found out about this Nice Property on the Banks of Ganges, at Assi Ghat. However, this place was not what it seemed from outside. Its a Heritage property and I can understand if Rooms are Small, but how can we excuse a Hotel Charging more than $100 a night providing us... More 

Was this review helpful? Yes 1
binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your experience with us on TripAdvisor. At Palace on Ganges, we strive to provide you with state-of-art amenities so that our guests have a memorable and pleasant stay. Our guest’s satisfaction is what we strive for and thus, we regret the inconvenience caused to you. We have noted your concerns and forwarded it to... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 31, 2015

We stayed two nights at this place while visiting Varanasi. Location is good and hotel is reasonably clean. The only thing we did not like was when we asked for a supermarket close by staff was not helpful and claimed that they were not allowed to talk to us about nearby places as management would not approve. We found a... More 

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binu_10, General Manager at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! Thank you for choosing to stay at our hotel and sharing your experience on this forum. Indeed, the location of our property has always been appreciated by our patrons as it adds value to their stay. Your concern regarding the delay in our culinary offerings has been shared with the team in the... More 

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