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Palace on Ganges

B-1/158, Assi Ghat, Varanasi 221002, India
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Palace on Ganges
Best prices for: 1 room 1 guest
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Ranked #36 of 62 Hotels in Varanasi
A recent review
5 of 5 stars reviewed 1 week ago
Clifford60 Srinagar, India
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288 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Srinagar, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is 5 star, and well worth every star, the location is spot on, over looking the ganges from two sides, my wife and I had the honeymoon suit, with belcony, the room was very clean and nicely decorated, The staff were very friendly and helpful, the rooftop restaurant food was reasonable priced, and very tasty, this hotel is... More 

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Adelaide, Australia
Top Contributor
96 reviews 96 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location was good. Rooms were quaint. Did not have hot water for the two days we stayed there. As it was in 40 degrees not much of a problem but would be in winter. Room was cool. No other part of the hotel was air conditioned and was not. Rooftop restaurant was very basic but the Indian Breakfast was very... More 

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London
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good 3* Heritage Hotel which formed a good base for us to explore from.. It is a 20 minute walk to the main Ghat (ceremony) which was perfect as it was a welcomed relief to step away from the noise and hectic atmosphere to catch our breaths after a long day exploring. Staff are friendly, food was... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! Thank you for sharing your valuable feedback on this forum! We are glad to know that you had a wonderful experience with us and our services as well as facilities were at par with your expectations. It is also good to know that our location added value to your stay. At our hotel,... More 

Kolkata (Calcutta), India
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 9, 2015

The hotel is located on the Assi Ghat, near the river bank. Lots of auto & cycle rickshaws available near the hotel for going around. Rooms were tastefully done with each room themed on a state / region of India. Rooms were compact. Staff were courteous & helpful. Breakfast was very simple & the hotel can arrange for local sight... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us on TripAdvisor. We are glad that you had an enjoyable stay at our hotel and that the service standards, facilities and accommodation were at par with your expectations. It is nice to know that you liked the décor of the rooms and that the culinary offerings in the breakfast... More 

Kolkata (Calcutta), India
Top Contributor
51 reviews 51 reviews
33 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed March 29, 2015

I feel whoever named this hotel ended up with a spelling mistake. It should have been tiny place on the ganges and not palace. The hotel has not more than two rooms facing the ganges which is very very surprising. Rooms are very small in size and almost all rooms have non openable windows. Rooms do not have much of... More 

Was this review helpful? Yes 1
binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your valuable feedback with us on this forum. At Palace on the Ganges, our associates have meticulously designed each element to complement the majestic beauty of the Ganges. While we are pleased that you found the art work aesthetically pleasing and the culinary offerings at our rooftop restaurant were to your liking, we are... More 

Signal Hill, California
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 23, 2015

Too often, a hotel room in India makes you want to spend most of your time outdoors. But when it's hot, you want to spend all your time indoors! We visited Varanasi in the hot July of 2014, and we remember it well. The Palace on the Ganges was probably the best choice we could make at the time, and... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for a detailed review of your overall experience at Palace on Ganges on this forum. It is good to know that our overall excellent service culture plus the strategic location of the hotel was at par with your expectations. We are pleased to know that our enriching heritage themed rooms and other amenities of our hospitality... More 

Delft, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 22, 2015

Maybe got of on the wrong foot in 2013, but our second stay in this hotel was on of the best during our 2015 trip. The staff was friendly, got a good room with daylight from the beginning. Although the wi-fi service feels a little outdated, you have to pay, the hotel has improved in standards of service and cleanness..... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, We are happy to know that your repeat stay with us was at par with your expectations and that we could impress you with our service offerings and amenities. At our hotel, we are constantly trying to evolve and grow so as to provide the very best to our clients and your mention of the same is great.... More 

Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 12, 2015

This was my first time in Varanasi and I was anxious to be near the ghats. Palace on Ganges is bang on Assi ghat and I was fortunate to witness the stunning Ganga Arti early in the morning right outside the hotel. The rooms are well equipped and are uniquely named after different Indian states. The staff is helpful. Only... More 

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binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! We are pleased to know that on your first time in Varanasi, your experience in our hotel was at par with your expectations. Your special compliments for our well-equipped rooms and excellent service standards has really delighted the team at the hotel. We would also like to assure you that our charges are... More 

Bodh Gaya, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 10, 2015

I arrived on Holi which was a big mistake. There were few staff on and no food or drink available and no attempts to accommodate hotel guests, considering all restaurants were closed. The hotel was full of people with no access to anything to eat which indicates poor planning. The wifi was 400R per day and we heard it was... More 

Was this review helpful? Yes
binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Greetings from Palace on Ganges! Thank you for choosing to stay at our hotel and sharing your experience on this forum. Indeed, the location of our property has always been appreciated by our patrons as it adds value to their stay. Your concern regarding the slack in our service standards has been shared with the relevant departments. Our... More 

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1 of 5 stars Reviewed March 8, 2015

If claustrophobia is more down your alley than this is the place for you! Why need windows when you got a perfectly good cement wall to look at? And the staff? No need for friendly interaction here when there's perfectly slow Wifi to connect to... For a cost! You won't need to go down to the markets to barter with... More 

Was this review helpful? Yes 3
binu_10, Owner at Palace on Ganges, responded to this review

Dear Guest, Thank you for sharing your feedback on this forum. Your appreciation about our strategic location, culinary offerings and amicable associates is motivating, indeed. At our hotel we strive to create a memorable experience for our guests, thus we are dissapointed to know that the overall experience was not at par with your expectations. We assure you that this... More 

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