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The Maple Leaf Hotel

2- China Bazar Road , Opposite Family Court, | Hazratganj, Lucknow, Lucknow 226001, India
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The Maple Leaf Hotel
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The Maple Leaf Hotel
The Maple Leaf Hotel
The Maple Leaf Hotel
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68 reviews from our community

Traveler rating
    8
    27
    13
    13
    7
See reviews for
10
8
3
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

It was an unfortunate stay for all of us (me and 4 of my other collegues) We would never stay in this place or any affiliated hotel. The staff in the front desk was most unfriendly ones we have ever seen in our travel histroy. They should be put throgh some rigours customer handling training. Poor value for money in... More 

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NEWDELHI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Property is nice, but staff lacks professionalism. Discourteous, ill mannered and unfriendly staff. Poor service. Information booklet kept in room mentioned 2 packed drinking water bottles complimentary but in fact only one provided despite requests. Even normal RO water in jar was not provided despite requests. While checkin, there was no porter provided to carry luggage to room. We had... More 

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Faraz786, Manager at The Maple Leaf Hotel, responded to this review

Dear Guest... Thank you for sharing your valuable feedback. This will definitely enable us to measure and improve our performance in our quest of providing you comforts. We value your patronage and look forward to welcoming you at The Maple Leaf again. Warm regards, Pradeep Srivastava Operation Head More 

Vasco da Gama, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good clean rooms, below average laundry service as they lost 2 pants and 3 other clothes, in house buffet at Rs 500/- is NOT worth the price. On the right side of the hotel there are adequate restaurants to get a decent meal. Stay was below average, so I would def not recommend this place to others.

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Faraz786, Manager at The Maple Leaf Hotel, responded to this review

Dear Guest,,, Thank you for sharing your valuable feedback. We have taken up the Laundry issue seriously and corrective measures shall be initiated from our end to ensure that such complaints will not take place in future. Warm regards, Pradeep Srivastava Operation Head More 

Nainital, India
1 review
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at the hotel, although we had some pretty noisy neighbors, but as always the stay was pleasant. Dinner was served promptly, in fact it is home away from home. Breakfast was regal, and awesome staff :) , they even let us on some street smart travel tips which came in pretty handy, and in exchange... More 

Review collected in partnership with Cleartrip

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Faraz786, Manager at The Maple Leaf Hotel, responded to this review

Dear Guest... We are deeply humbled and delighted to know that you found our services and amenities to be upto your satisfaction and you thoroughly enjoyed our hospitality. We look forward to welcoming you back at The Maple Leaf in the near future. Warm regards, Pradeep Srivastava Operation Head More 

New Delhi, India
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 6, 2015

Had a two night stay at Maple leaf which i found over the net. Well done up hotel with good facilities and maintained well. The positives first, good central location, clean linen, all basic facilities, neat and clean, plenty of good places to eat nearby, decent service. Negatives, the buffet breatfast leave a lot to be desired, the ac was... More 

Was this review helpful? Yes 3
Faraz786, Manager at The Maple Leaf Hotel, responded to this review

Dear Guest... We are deeply humbled and delighted to know that you found our services and amenities to be upto your satisfaction and you thoroughly enjoyed our hospitality. We look forward to welcoming you back at The Maple Leaf in the near future. Warm regards, Pradeep Srivastava Operation Head More 

National Capital Territory of Delhi, India
Contributor
13 reviews 13 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 2, 2015 via mobile

We were group of 8 people including 3 couples. We stayed for 3 nights but never received a key for the rooms and had to call room service to get our rooms opened everytime which at times took 15 to 30 mins. What kind of a hotel does that to their guests? All rooms allotted to us were on different... More 

Was this review helpful? Yes 2
Faraz786, Head-Operations at The Maple Leaf Hotel, responded to this review

Dear Mr. Aditya, Thank you for your feedback regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations and for the inconvenience caused to you as were having technical issues with room keys due to the main server of the service provider which was down for a couple... More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2015 via mobile

We were group of 8 people including 3 couples. We stayed for 3 nights but never received a key for the rooms and had to call room service to get our rooms opened everytime which at times took 15 to 30 mins. What kind of a hotel does that to their guests? All rooms allotted to us were on different... More 

Was this review helpful? Yes 1
India
Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 31, 2015

Booked it from MakeMyTrip Offers. The Hotel is centrally located in Lucknow which is a positive point. The Reception was courteous and offered speedy checkin (Hardly took 2 min). The Room size is very small which is not expected in any Star rated hotel, well i was single to stay so it hardly bothered me. The Hotel dont have a... More 

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New Delhi, India
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 6, 2015

The hotel is a budget hotel centrally located near Hazratgang, Lucknow. The rooms are well furnished. The staff is courteous and room service is good. Buffet breakfast is sumptuous. The Hotel has comfortable conference/party rooms adequate for a party of 40-50 people. Take rooms at the higher floors.

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Thane, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 12, 2014

The hotel location was very good close to Hazratganj market. The rooms were small especially the bathroom was very congested. The hotel staff did not provide any assistance for taxi and were simply providing a radio taxi number (which was also of a poor service provider who did not have cabs). The breakfast was Ok yet the spread was very... More 

Was this review helpful? Yes 1
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