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ITC Mughal, Agra

5.0 of 5 Taj Ganj, Agra 282001, India
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ITC Mughal, Agra
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ITC Mughal, Agra
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1,866 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Adelaide, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

The server gajendra at taj bano was very good. Professional and well mannered. Thank you for a great stay in Agra. (Also the royal spa is amazing- highly recommend) The staff are all courteous and always acknowledge you when you walk past or have a request.

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Las Vegas, Nevada
Top Contributor
89 reviews 89 reviews
49 hotel reviews
693 helpful votes 693 helpful votes
5 of 5 stars Reviewed yesterday NEW

The city of Agra is a dump in spite of hosting the incredible Taj Mahal. In this dump is a clean, quiet modern hotel set in a secure and private fenced off compound. As commented by other Trip advisor reviewers, the Moghul Suites are worth the upgrade price. The bed was very comfortable and the shower was great. Importantly, the... More 

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Bristol, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having travelled from Delhi to Agra, my wife and I had 2 nights in this impressive hotel. The entrance, lobby, interior and grounds are all very impressive. We had a corner room on the second floor and we couldn't fault it. There was plenty of complimentary water, fruit, an iron/board and some chocolates. The restaurant was good and the hotel... More 

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Sydney, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

The stay at itc Mughal was very nice and memorable. The hotel itself is slightly old and looks dated in places, but definitely has a charm about itself and reminds of the bygone era. One of their restaurants was closed for maintenance, but the bar, peshawari and pavilion food was great. The peshawari food was better than the one we... More 

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Rochester, NY
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This a fancy-looking place and near the Taj Mahal so they don't seem to worry too much about upkeep or customer service. No hot water. Complained. They sent someone to fix it. Still no hot water. Complained again. Told by front desk manager to just leave water running. As if we hadn't done that, and as if we needed a... More 

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Vancouver, Canada
Top Contributor
51 reviews 51 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our hotel for 2 nights during our 12 day tour of India and was a good hotel, not a great hotel. The restaurant however was great! Wonderful smorgasbord and menu. Make sure you go up to the roof - it's only a few more steps (no elevators!) but worth it to catch a glimpse of the Taj Mahal... More 

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My group stayed in ur hotel & evry one enjoyed a lot & services rendered by ur f & b staff was excellent I just want to thanks few gentlemans like chinmoy,RM chopra,Amit,Surender,Umar,DK pal,Lallu singh,a new chap called subhash,& bulkesh. These are marvolous & gave us a excellent service durinv stay.

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Gurgaon, India
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have been going to this hotel off and on for the last thirty years or so. It is iconic in its design but is now showing its age. The front desk personnel need to get their act together as far as customer service is concerned. It took them an hour to provide the second adjoining second room. When checking... More 

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your experience at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your concerns and sincerely apologize for the dissonance faced. Please be assured that necessary action has been initiated to enhance... More 

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Agra in winters has its own charm and a horizontally spread out property like ITC Mughal only adds to the charm. The staff are very warm and courteous. We were upgraded without using any membership points and without even a request from our end. For children its a dream with swimming pools, tennis courts, jogging tracks, games room and even... More 

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your experience at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your concerns and sincerely apologize for any dissonance faced. Please be assured that the same shall definitely be reviewed. We... More 

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Pros: great gardens, mini golf, football fields, great spa and pool area. Location is great, close to city center and has a roof garden where you can see the Tah Majal. It's around 15 minutes in car from this main attraction. Great front desk service. Cons: it's old, needs more maintenance mainly in comun areas. Has a serious problem with... More 

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your experience at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your concerns and sincerely apologize for the dissonance faced. Please be assured that the same has been viewed very earnestly... More 

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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Spa Hotel in Agra
#4 Luxury Hotel in Agra
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra

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