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ITC Mughal, Agra

5.0 of 5 Taj Ganj, Agra 282001, India
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ITC Mughal, Agra
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ITC Mughal, Agra
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1,982 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The property is very nice. The standard rooms are not 5 star rooms. The location is good as are most of the staff. If you have an issue with a room, as we did, be prepared to wait for a satisfactory resolution. A lot of the services that would be free in other Indian 5 star hotels cost money here.

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Shanghai, China
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Check in was very good. Very traditional. Can not recollect name of lady at front desk, but she made everyone feel very welcome. Rooms as requested were given close to each other. Thank you for that, as that was very important. Property was extremely beautiful. Staff very friendly. Breakfast and Restaurant food was very good. Overall very very satisfactory.

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

New Delhi, India
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you are looking for luxury and greenery , which shall take you in another world , away from the hustle-bustle of crowded Agra city, this is certainly the place to be. They had huge garden , two pool , one is part of the SPA.. and good sit out areas. The Bar at the lobby is gr8 and the... More 

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for your valuable feedback regarding your dining experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the Food & Services rendered were up to your expectations. It is comments such as yours that inspire us... More 

White Plains, New York
Top Contributor
75 reviews 75 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The ITC Mughal is an excellent choice for a visit to the city of Agra. It’s a short ride from the Taj Mahal and the Agra fort and provides a self-contained retreat from the surrounding craziness and business of the city. It’s a fine hotel, although spread out, that offers comfortable and contemporary surroundings. Upon arrival at the front desk... More 

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Reception check in was excellent & room Service also good.every time I come And enjoy the stay because of few people are here who always ready to assist. Heena and Margaret , Gurpreet are very helpful.t Heena is very kind and always with smile and ready to help every time.

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

montreal, canada
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Nice looking. Food awful. Avoid eating there if possible. Staff seemed quite indifferent to us, even questioning some of our clarifications that were clearly written down. They came through in the end. Money one staff member pleasant and very helpful, a busboy in the breakfast area. We wrote a note about him for the hotel. Excellent restaurant across the street... More 

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Sittingbourne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I visited for one night whilst visiting the nearby Taj Mahal. The first thing to notice is that the hotel is situated on a very busy road that is impossible to cross on foot either during the day or evening. It has a very glitzy front of house reception but the rooms behind it (both public and... More 

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your overall experience at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your concerns and sincerely apologize for the dissonance faced. It is indeed our responsibility to provide all our guests... More 

Brisbane
Top Contributor
69 reviews 69 reviews
61 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My friends and I arrived on new year's eve (NYE). The hotel is located a short drive from the Taj Mahal. The first thing that struck me in the impressive lobby area was the overpowering scent - it was way OTT. It smelt like cheap perfume. I instantly felt a headache coming on. After I regained my composure my friends... More 

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for your feedback regarding your overall experience at ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your concerns and sincerely apologize for the dissonance faced. It is indeed our responsibility to provide all our guests... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here few days ago,and it was an absolutely relaxing experience. The rooms were nice just like other ITC hotel rooms, very clean and well maintained property. The lunch buffet looked good but we still opted for ala carte as we weren't feeling like buffet, we tried the biryani which was delicious! The mutton was tender and heavenly and... More 

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the ITC Mughal with friends and family in February 2015 for three days. The hotel is lovely and has a lot to offer. The staff is excellent and the spa facilities are outstanding. The hotel is close to all major tourist attractions as well.

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Family Hotel in Agra
#5 Spa Hotel in Agra
#5 Business Hotel in Agra
#6 Luxury Hotel in Agra
#6 Romantic Hotel in Agra

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