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ITC Mughal, Agra

#7 of 117 Hotels in Agra
Certificate of Excellence
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Taj Ganj, Agra 282001, India
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ITC Mughal, Agra
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ITC Mughal, Agra
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2,290 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ludhiana, Punjab, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I and my wife stayed at the hotel for one night on 26 July for my birthday. The entrance is grand and the lobby is impressive. The resort is situated in sprawling 37 acres near Taj mahal. I had booked the Mughal room and the room is quite spacious and comfortable. The breakfast in the morning was sumptuous and the... More 

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New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Yes, the Taj is magnificent but coming to the ITC after was such a pleasant surprise. Very modern, clean, well maintained. The grounds are lovely, the room a bit snug but lovely. The highlight was our Indian meal at the restaurant -- best Indian meal we ate during our 16 day visit. Eat their yogurt special. Enjoyed our game of... More 

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Bangalore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We dined at the ITC Mughal with family recently and tried their buffet spread.Not a very memorable experience when compared to the other properties down South. Food was average and limited choice. Try the restaurant opposite this property"Pinch of Spice for better lunch".

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Paris, France
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a well organized hotel, where everything and everybody is here to please the guests. The concierge and travel agent are extremely efficient to organize any event or to magically issue train tickets when trains are supposedly full! Moreover, the rooms are nicely decorated, the hotel has superb gardens all around it. The spa is one of the most... More 

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Coventry
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thoroughly enjoyed our one night stay here as part of our Golden Triangle Tour. The room was comfortable and the air con worked. The lobby is spectacular. The restaurant was good - although we could not work out why all the guests seemed to be squeezed into one corner of one room. I had a problem with one of the... More 

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New Delhi, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and myself stayed there on 26 - 27 July for a night and I must say it was a wonderful time. The hotel is maintained very well, although you can make out it is an old property from the fixtures in the room and state of washrooms, despite the hotel doing its best to keep them up to... More 

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Delhi
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very well located, about a 10 minutes drive from the shilpgram parking for most convenient access to Taj Mahal. Well appointed rooms, clean pool, lush gardens. An air of royalty. Good eating options in and around the hotel. And the best part: excellent staff. Very courteous, attentive and eager to help. That makes for a superlative experience!

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

New Delhi, India
1 review
3 of 5 stars Reviewed 6 days ago NEW

Pros It is fairly big property with excellent SPA, staff is very friendly and if hospitality is the only criteria they would score very high. It provides a welcome break from other wise cluttered city (Agra). Rear side of the hotel has a beautiful big lawn where children will love to play.They have a beautiful track for those who like... More 

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Brisbane, Australia
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I travelled with friends and we booked the mini spa break. While the hotel looks very nice, the service was unfortunately substandard for the price. We received no information about our inclusions (massage, happy hour, breakfast) and had to sort these out ourselves. A positive was the fantastic Indian restaurant - the service was the exact opposite of the hotel... More 

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ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset I would like to take this opportunity to thank you for choosing to stay at ITC Mughal. We have taken congnizance of your feedback and without meaning to offer any excuses sincerely apologize for the dissonance faced. You have my assurance that the same has been viewed very earnestly and necessary steps have been initiated... More 

Buckingham shire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Been to ITC Rajputana for the last two days and was expecting the same quality here as well. But bit disappointed as the barroom was not cleaned properly. There were hair in the bath and plunge holes. Not very attentive from the reception onwards.

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Hotel Review Summarization

What travelers say

  • Taj Mahal(44)
  • Very good(18)
  • Swimming pool(7)
  • Room service(4)
  • Very nice(4)
  • Hotel staff(3)
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