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ITC Mughal, Agra

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Taj Ganj, Agra 282001, India
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3rd night free
Best prices for: 1 room 1 guest
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ITC Mughal, Agra
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ITC Mughal, Agra
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2,151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The hotel was located in the heart of the city, the rooms were big and spacious, with efficient and prompt staff. What really amazed me was the buffet spread (esp for breakfast). The coffee shop was well lead by Abhishek Mittal (Asst F&B Manager)!

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Service really not up to the ITC standard I have known from abroad: took them hours to check us in, check out was even longer, asked them to record the booking on my starwood membership but they were unable to do it, asked for a second key to the room but they refused to give it to me because they... More 

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New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The property was good. rooms are big and comfortable.Hotel has an antique feeling. It is also a totally green building saving energy and environment. We had a wedding party there completely enjoyed the stay.Service might not be 5 stars but you will enjoy your stay.

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for giving us your valuable feedback on your overall experience during your recent stay at ITC Mughal – A Luxury Collection Hotel. I have taken cognizance of your feedback regarding the services and without meaning to offer any excuses... More 

Depok, Indonesia
1 review
5 of 5 stars Reviewed 2 days ago NEW

big hotel, lots of gardens, big pool, good play area, nice people, good service, can see taj mahal from here, special jogging track, big and nice spa, outstanding. special thanks to karanveer. recommendable hotel.

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

Yongin, South Korea
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I'm just came back from this hotel to delhi and writing this review. I have doubt how this hotel can be a 5 stars? First of all, the concierge is not trained as a professionally. They will take long long time which is your precious time more than 30mins to check in.And they will not say sorry if you complain... More 

Was this review helpful? Yes 3
Ludhiana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The property is very good and we got the room in the newly renovated/built section. Our suite was of good size and the modern architecture gave a luxurious feel to the room. All the staff was exceptionally courteous. Would specially like to mention the names of Ms Heena and Mr. Chinmoy for their service and courteousness in making our stay... More 

Was this review helpful? Yes 3
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

Altrincham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What an outstanding hotel. Reception, rooms and dining. Perfect customer service. Can't do enough for you. Breakfast were lovely, very westernised and more than you could eat. We were upgraded to a suite and it was amazing. Nothing but good things to say about this hotel and very very good value.

Was this review helpful? Yes 2
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

Seattle, Washington, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The lobby, bar and pool were beautiful. The rooms? Not so much. I would expect a room like this at a 3 star hotel in Mexico. All and all the experience was good. Ordered room service and found their menu diverse and good. This was the first non Indian food we've ordered from a hotel that was good. Staff seemed... More 

Was this review helpful? Yes 1
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

Gurgaon, India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Fantastic experience, the service is immaculate, the breakfast was very good, the variety was good and taste was great Very rarely you find a 5 star hotel with such cozy feel about it It was a good stay

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

New Delhi, India
Top Contributor
85 reviews 85 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here in this beautiful hotel with my family on a weekend vacation. Its a huge hotel spread across acres having all the possible amenities desired in a 5 star hotel. Its a luxury hotel with service standards par excellence. The rooms are well equipped though little small in size if you are staying as a family (2... More 

Was this review helpful? Yes
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of... More 

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