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Hotel Crystal Retreat

3.0 of 5
Fatehabad Road, opp. Axis bank, Crystal Tower | near Hotel Howard Park Plaza, Agra 282 001, India
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Hotel Crystal Retreat
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Ranked #73 of 165 Agra B&B and Inns
A recent review
3 of 5 stars Reviewed January 29, 2015
itsindia India
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59 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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India
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 29, 2015

The best part of this hotel is that it is very well located. Parking is a huge problem here. During heavy rains, the guard in front of the hotel didn't allow us to part for 10 minutes in front of it saying that it is reserved for someone, we were drenched while taking out our luggage. Good rooms and good... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 28, 2015

i stay here for 1 night. it is good hotel , good rooms too. but i have not seen any restaurant there. there is room service . but taking more time in room service. overall it good to stay. i got huge discount by goibibo

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

We stayed in room 404. Rooms were dirty and not properly maintained. Very poor on cleanliness resulting in mosquito bites. Bed linen had holes. Tea coffee maker was broken. Air conditioner was slow and took a long time to cool the room. Overall it was a bad experience.

Was this review helpful? Yes 2
HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! ! Thank you for taking time to post your comment on your recent stay at crystal Retreat. It was indeed a pleasure to have you We have always contributed our sincere efforts in providing our best of the services to the guests. However, please accept our sincere apology for the inconvenience caused... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 27, 2014

The hotel is located on 4th floor. no clean rooms, no proper amenities in the room. all rooms are twin beds, they joined the bed for double room. overall a average hotel. They should improve the service.

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HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings from Hotel Crystal Retreat,Agra ! ! ! Thanks for choosing Hotel Crystal Retreat,Agra. We apologize for the inconvenience caused. We assured to improve our services and quality. We accept that it is a two star hotel with three star facilities. We wish to come again to see the chances we assured to serve a great hospitality. Thanks... More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

We have stayed at hotel crystal retreat it was a great experience and service was nice staff were helpfull. Food is good and breakfast was nice. It is 4th floor three star hotel with complimentary wi fi

Was this review helpful? Yes 1
HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! Thanks for choosing Hotel Crystal Inn , Agra. We are glad to received this review from your side. We hope that you have enjoyed your stay with us. We assured for the best of our services for your next visit. Thanks & Regards Farukh Khan More 

Pune, Maharashtra, India
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed November 16, 2013

This is NOT a 3 star hotel. This is an OK budget hotel. Building is shady. Restaurant was not operating. You can order food from room service. Not OK for families who are looking for a good place to stay. Staff was very helpful.

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HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! ! Thanks for choosing Hotel Crystal Inn , Agra. We appologize for the inconvinience caused. We are sad to received this comment from your side. Thanks for your suggestions we will definitely done the same as per your suggestions. We wish to come again and give us one more to serve you... More 

Athens, Greece
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 22, 2013

What ever you do don't have breakfast here, I don't think the wash with kitchen detergents the utensils as we learned the hard way. The reception desk could do with some English, the rooms are not so bad the only good thing about it is it has 2 dissent restaurants quite near.

Was this review helpful? Yes 1
HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! Thanks for choosing Hotel Crystal Retreat. We are apologize for the inconvenience caused. We are sad to received this comments from your side as we every time give special care of our valuable guest but sometimes can't help it. We assured for the best for our services. We wish to visit again... More 

Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 17, 2013

Crystal Retreat was unfortunately one of the worst hotels we'd stayed in during our trip in India. The sheets were very dirty, so were the new pair of sheets we had to ask for. Three times. There was no hot water and there was a lot of noise from outside and from the fridge in the room. Also, we were... More 

Was this review helpful? Yes 1
HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! Thanks for choosing Hotel Crystal Retreat. We are apologize for the inconvenience caused. We are sad to received this comments from your side as we every time give special care of our valuable guest but sometimes can't help it. We assured for the best for our services. We wish to visit again... More 

Jena, Germany
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 20, 2013

All rooms are located in the upper (4th) floor. They were therefore very hot from the sunshine via roof. The AC almost managed to compensate and generate a convenient room temperature at the upper limit. This was difficult in the night because the cold air flow from the AC directed to the beds which put us at risk of a... More 

Was this review helpful? Yes 2
HotelAgra, Manager at Hotel Crystal Retreat, responded to this review

Dear Sir/Madam, Greetings of the Day ! ! Thanks for choosing Hotel Crystal Retreat. We are apologize for the inconvenience caused. We are sad to received this comments from your side as we every time give special care of our valuable guest but sometimes can't help it. We assured for the best for our services. We wish to visit again... More 

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