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The Gateway Hotel Pasumalai Madurai

Certificate of Excellence
4.0 of 5
No. 40 TPK Road | Pasumalai Hill, Madurai 625004, India
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The Gateway Hotel Pasumalai Madurai
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The Gateway Hotel Pasumalai Madurai
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584 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
26 reviews 26 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

a great place to stay outside the main city. I was lucky to get a room with a huge balcony looking out over the city and the hotel grounds. Staff very helpful, food extremely tasty and a very enjoyable stay. The laundry service was amazing. Arrived first day with a pile of washing. And it was back within 3 hours.... More 

Was this review helpful? Yes 1
Chennai (Madras), India
Contributor
12 reviews 12 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Its such an serene place , that refreshes you a soon as you start climbing the hill. Taj is known for their hospitality. No doubt about it. they make you feel at home. food is awesome over here. Staff are very good and helpful people. I just love this place.

Was this review helpful? Yes 1
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outset, may I thank for patronising my hotel in course of your brief stopover at the temple city. While perusing through your review, I was delighted to note that you had a wonderful stay in the hotel and my associates were able to meet up with your expectations.... More 

Hyderabad, India
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It's a beautiful heritage property on the top of a hill; a private road takes you to the hotel. Rooms are very spacious and larger than regular hotels. This hotel is senior citizen friendly with ramps everywhere; every part of the hotel has lush greenery. Restaurant is very good and has varieties of options. Breakfast is quite lavish and it... More 

Was this review helpful? Yes 1
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outest , may I thank you for staying over at my hotel in course of your brief vacation at this city of temples. While perusing through your review, I was delighted to note that you were extremely satisfied with the ambience , the general feel of the property... More 

Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A weekend away from home visiting Meenakshi Temple... A perfect place, serene and peaceful, up on the hillock. Whilst in the centre of the city, yet away from the hustle and bustle. Received a dream welcome amongst the pea hens / peacocks - which you cannot miss. They have made their home here and the staff treat them like dignitaries.... More 

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Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outset may I thank you for patronising my hotel in course of your visit to the holy Meenakshi Amman temple over the weekend. While perusing through your review, I was simply over the moon to read through your kind words of appreciation and compliments pertaining to this oasis... More 

Aspen
Contributor
19 reviews 19 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel, up a long drive, is a world away from the bustle of Madurai. You know you are going someplace special when you need to stop on the access road to allow the peacocks to cross. The grounds are extensive and the rooms spread over a large area. Since the hotel is on a hillside and the restaurant down... More 

Was this review helpful? Yes 1
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetings from The Gateway Hotel Pasumalai Madurai, At the very outset, may I thank you for patronising myhotrl in course of your brief stopover at this city of temples. I must thank you for sharing your valuable feedback with the Trip Advisor. While perusing through the review , I was thrilled to learn about your stay experience and... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed there with my aged parents and after dinner at the dining hall they both found it very difficult to climb the flight of stairs to get back to the road to go to our rooms. we were not informed or aware of any elevators to get them to ground level. Once on the road to our rooms, they... More 

Was this review helpful? Yes 2
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Madam, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outset, may I offer my sincere apologies as your parents were greatly inconvenienced while climbing up the stairs to the main pathway after their dinner at the restaurant. The hotel is actually located on a hill and thus, there are a lot of stairs that go around the... More 

Top Contributor
57 reviews 57 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went for a road trip to South India. This hotel is wonderful. Rooms are large and spacious. You can lie in one of the several hammocks and while away your time. We were welcomed by the staff in the traditional style which was a novelty for the kids. The hotel staff are extremely helpful. They arrange visits to places... More 

Was this review helpful? Yes 7
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetngs from The Gateway Hotel Pasumalai Madurai! This is with reference to your recent review at the trip advisor pertaining to your recent stay experience at my hotel in the temple city.At the very outset, may I thank you for choosing to stay at this retreat perched on a hill top. While perusing through your review, I was... More 

Liverpool, England
Top Contributor
76 reviews 76 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel rooms comprise a collection of 'bungalows' in very extensive grounds. The room was very comfortable and had its own terrace with extended views. There is a very pleasant pool with lawns and which also has views across the plain. Reception staff were very friendly and helpful. Unfortunately the restaurant staff at both dinner and breakfast although friendly were... More 

Was this review helpful? Yes 4
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Greetings from The Gateway Hotel Pasumalai Madurai, At the very outset, may I thank you for patronizing my hotel in course of your brief stopover at the temple city. While perusing through your review, I was delighted to note that you loved the hotel rooms and the pool. The team and I sincerely are grateful to you for sparing your... More 

Madurai, India
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good place, natural view and good continental food. Lots of peocock and others flowers and birds. Restaurant serve good wine but choice of beer and other international brand of alcholic breverage is less.

Was this review helpful? Yes 4
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Sir, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outset may I along with my team , thank you for patronsing my hotel in the course of your brief stopover at the temple city. While perusing through your review, I was extremely delighted to note your kind words of appreciation especially pertaining to the quality and taste... More 

New Delhi, India
Contributor
13 reviews 13 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hi, I liked the staff attitude at reception but did not like the Restaurant staff attitude. One person and only one person at Restaurant was prompt in his service. Hotel has mosquitos in the room and we had to struggle to get the rooms fumigated. Overall it is a great property but lacked the Taj attitude and overall service experience.... More 

Was this review helpful? Yes 1
Indranil_Ray, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel Pasumalai Madurai! At the very outset, may I thank you for patronizing my hotel in course of your brief stopover in this ancient city of temples. While perusing through your review, I was extremely perturbed tonote that you had a couple of issues that marred your stay at the hotel . Please do... More 

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