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Heritage Madurai

Certificate of Excellence
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11,Melakkal Main Road,Kochadai, Madurai 625016, India
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30% off room rate
Best prices for: 1 room 1 guest
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Heritage Madurai
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Heritage Madurai
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692 reviews from our community

Traveler rating
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    67
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stanton In Peak
Top Contributor
92 reviews 92 reviews
49 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed today NEW

What was once the Club is now a hotel, but still has that cantonment location and atmosphere. The rooms were OK but away from the main area, the food was good, the service excellent. But someone needs to have a rethink about the hotel's layout and landscaping, in order to integrate its parts into a more cohesive whole. Overall nice... More 

Was this review helpful? Yes
Top Contributor
51 reviews 51 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Looks like an army cantonment which has been converted into a hotel Pros: spaced out cottages, huge rooms, long walks to go everywhere .... Cons: could have done much more with the open spaces, landscaping can be much better

Was this review helpful? Yes
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

West Midlands
Top Contributor
122 reviews 122 reviews
63 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our room was stunning and had a lovely plunge pool outside. The grounds were tranquil and pleasant in the hussle and bussle of the town. However, we did find that the staff in the restaurant and on the reception desk could have been more helpful and friendly. In the restaurant on the first evening there was a delicious buffet so... More 

Was this review helpful? Yes
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

first time have been let down by the trip advisor review. Nothing great about the so called resort. Everyone including the house keeping expect a tip courtesy to the foreigners who come to stay there. Rooms are big but damp and bathroom is always damp absolutely no ventilation. Had to fight with the reception to get the promised room. The... More 

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Valued Guest, Greetings of the day!!! While we thank you for taking out your time to voice your concerns, we are extremely sorry for all the inconveniences caused to you during your stay at our hotel. It is really unfortunate that we have not come up to your expectations and we are very much concerned about your stay and... More 

Kochi (Cochin), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in a luxury Villa for 2 nights. We were in Madurai from 20 March 2015 to 22 March 2015.The stay in Heritage Madurai was excellent. We enjoyed our stay here. The staff was very courteous. The rooms were excellent. Only issue we had was mosquitoes in Madurai. However the hotel is doing all it can to control it... More 

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Thiruvananthapuram (Trivandrum), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

stayed at this place more than once. gets attracted to it very easily. likes especially the ambience, you wont feel like you are put up in the middle of madurai. .staff very well mannered, great overall service, tasty food, and easily accessible .

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

Pilton, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is an old colonial club adapted and extended and well suited to the surroundings and climate. the welcome we received was excellent and all the staff charming and very helpful. The rooms are in separate blocks, there are plenty of trees meaning many birds and squirrels.

Was this review helpful? Yes
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Buckinghamshire, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

As others say, this is a wonderfully green and peaceful oasis amongst the heat and dust of fascinating Madurai. Exquisitely designed rooms - ours had a beautiful outside shower and a plunge pool complete with a frangipani tree: mosquitoes at night but well worth that minor inconvenience. Lovely and well maintained public areas, especially the unique stone lined swimmimg pool.... More 

Was this review helpful? Yes
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

Senior Contributor
29 reviews 29 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a month touring southern India and this hotel stands out as one of the best. An oasis in a bustling city. A great room, clean and comfortable. Beautiful swimming pool. Good food.attentive staff. I liked being within a city and this was an oasis of calm.

Was this review helpful? Yes 3
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our Esteemed Guests, Greetings from Heritage Madurai! We are happy to know that you had a very enjoyable and fun with your family in our hotel. And 'our ongoing commitment not only to get our customers satisfied in our standards, but also to exceed the expectations of our valued guests by our dedicated and personalized services in all possible ways... More 

Bengaluru (Bangalore), India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great Heritage hotel, clean and well-designed rooms in the heart of the city for an incredibly decent price & great customer service in all areas I had stayed at this place for a single night and really liked the experience. The room is well maintained and gives a good feel. The breakfast offered was excellent and the a la carte... More 

Was this review helpful? Yes 3
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

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