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Heritage Madurai

Certificate of Excellence
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11,Melakkal Main Road,Kochadai, Madurai 625016, India
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Heritage Madurai
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Heritage Madurai
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699 reviews from our community

Traveler rating
    367
    233
    69
    21
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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    (699)
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    (200)
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    (107)
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Hyderabad, India
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It was a pleasant surprise at Madurai. Good facility- helpful staff who are willing to understand your needs. Rooms are really good and spacious. Nice swimming pool. Good food to enjoy. The ambience is too good as you will feel at staying in a resort.

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our honored guest, Greetings from Heritage Madurai! We are happy to know that you had a very pleasant and relaxing stay. We want to thank you for your nice comments about our resort, services, on Trip Advisor. It is our constant endeavor not only to our standards meet our guests but also to exceed the expectations of our valued guests... More 

Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I had a very pleasant stay in one of the luxury villas at the Heritage Madurai and would definitely recommend staying there if you’re looking to go up-market and enjoy some pampering during your trip to Madurai. Although much more expensive than other places we stayed during our trip in India, for a luxury hotel, this place... More 

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Model 2: Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

Chennai
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked an Individual villa for two days. As the name says it’s a real Heritage property. This hotel was near to many sightseeing places and on the Main road. The room was ready when we arrived to the hotel. The check-in process was cool. About Villa – It was very spacious and well organized. Some of the highlights were... More 

Was this review helpful? Yes 3
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Our Esteemed Guests, Greetings from Heritage Madurai! We are happy to know that you had a very enjoyable and fun with your family in our hotel. And 'our ongoing commitment not only to get our customers satisfied in our standards, but also to exceed the expectations of our valued guests by our dedicated and personalized services in all possible ways... More 

Bath
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Perfectly pleasant hotel. We had a very large room with wetroom and plunge pool, all very comfortable if a little OTT. The restaurant was OK - a bit too internationalised for our taste. The staff not quite as attentive as one might like. All in all nothing really to complain about, it just lacks atmosphere and real heritage.

Was this review helpful? Yes 2
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

Banyoles
Top Contributor
87 reviews 87 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

At 15 minut TucTuc drive from the city centre. Quiet location, great surroundings. But.. all seems a little tired. The plunge pool missed a tile and was full of leaves. Staff friendly but all made the impression of being a little bored. Breakfast OK. Lots of room for improvement and at best a 3 1/2* property in 5* surroundings.

Was this review helpful? Yes 2
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from the Heritage Madurai!! Thank you for posting your review on Trip Advisor. We are happy to know that you had enjoyed your overall stay and also you pleased with facilities & ambiance. We truly appreciate your kind feedback and look forward to welcoming you back at the resort. Hospitably Yours, Gopalakrishnan General Manager More 

Melbourne, Australia
Top Contributor
102 reviews 102 reviews
78 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night. We were led to believe this was a five star resort. Its not. The hotel is situated in large grounds with nice well kept gardens & large shade trees. The gardens and a very nice pool area are the best features of the hotel. Hotel rooms are located in separate accommodation blocks (containing four... More 

Was this review helpful? Yes 2
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

Stanton In Peak
Top Contributor
92 reviews 92 reviews
49 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What was once the Club is now a hotel, but still has that cantonment location and atmosphere. The rooms were OK but away from the main area, the food was good, the service excellent. But someone needs to have a rethink about the hotel's layout and landscaping, in order to integrate its parts into a more cohesive whole. Overall nice... More 

Was this review helpful? Yes 3
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Guest, Greetings from Heritage Madurai!!! We are delighted to note that you liked the place and the Heritage Madurai. We are thankful to you for your wonderful feedback which is exceptionally well in sharing your experiences pleasant stay you had here through Trip Advisor. We are also thankful to you for having extremely recommended our hotel with detailed narrations... More 

Top Contributor
57 reviews 57 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Looks like an army cantonment which has been converted into a hotel Pros: spaced out cottages, huge rooms, long walks to go everywhere .... Cons: could have done much more with the open spaces, landscaping can be much better

Was this review helpful? Yes 4
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

West Midlands
Top Contributor
122 reviews 122 reviews
63 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was stunning and had a lovely plunge pool outside. The grounds were tranquil and pleasant in the hussle and bussle of the town. However, we did find that the staff in the restaurant and on the reception desk could have been more helpful and friendly. In the restaurant on the first evening there was a delicious buffet so... More 

Was this review helpful? Yes 2
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear valued customer, Day Greetings! Thanks for your review of our property praising environment, staff, service and food on Trip Advisor. While taking your positive comments on board, we truly value your feedback, which will allow us to know how our services are evaluated and are necessary attention and improvement to our valued customers pleased to realize our commitment to... More 

Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

first time have been let down by the trip advisor review. Nothing great about the so called resort. Everyone including the house keeping expect a tip courtesy to the foreigners who come to stay there. Rooms are big but damp and bathroom is always damp absolutely no ventilation. Had to fight with the reception to get the promised room. The... More 

Was this review helpful? Yes 1
B_Gopalakrishnan, General Manager at Heritage Madurai, responded to this review

Dear Valued Guest, Greetings of the day!!! While we thank you for taking out your time to voice your concerns, we are extremely sorry for all the inconveniences caused to you during your stay at our hotel. It is really unfortunate that we have not come up to your expectations and we are very much concerned about your stay and... More 

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