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The Gateway Hotel Church Road

Certificate of Excellence
Church Road | Upper Coonoor, The Nilgris, Coonoor 643101, India
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The Gateway Hotel Church Road
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The Gateway Hotel Church Road
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344 Reviews from our TripAdvisor Community

Traveler rating
    187
    123
    27
    4
    3
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157
114
6
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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National Capital Territory of Delhi, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I have been wanting to share these experiences with fellow travelers for quite some time. There are three Hotels (part of the same chain) that have impressed me during my stays at three different locations. All three are Gateway by Taj hotels (Agra, Madurai and Coonoor). I have shared my experiences at Agra and Madurai on Trip Advisor and you... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Rajeev, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your detailed feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed your stay at the Gateway Hotels in Agra, Madurai and now with us. Your motivating and descriptive feedback tells us that you relished the... More 

Top Contributor
68 reviews 68 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was known as The Taj Garden Retreat previously and is situated in a very exotic location with a great view especially if you sit on the green lawn on the wrought iron garden chairs.The rooms facing the lawn and the cottages are very good and there is an ancient church adjacent to the hotel.The service is good and the... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Dr. Rasheed Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed the ambiance, stay and services. We look forward to your continued patronage of The Gateway Hotel Coonoor and assure you of our best attention and... More 

Ahmednagar, India
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Food was very good mr pandurangan prepration is veryvery good and bakery prepration is also very good location is good all things are very good except house keeping lawns at the hotel are maintained are good

Review collected in partnership with this hotel

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Rahul, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We trust you had a comfortable stay. We have noted your feedback regarding the housekeeping services and will certainly work towards improving them. Your kind words of appreciation for the services rendered by... More 

Mumbai
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Recently visited Coonoor with family. This is a quaint old property, located next to a Church, in a peaceful area. As a pleasant surprise, I was upgraded to an executive room on check-in. However, since I had a minor issue with the room, they were very cooperative and gave me another room in a couple of hours. Rooms are basic... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Sir, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are happy to know that you enjoyed the stay and services. We look forward to your continued patronage of The Gateway Hotel Coonoor and assure you of our best attention and services at... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The leisure traveller has another option of staying at The Gateway Hotel (a Taj Hotels property)in Coonoor.Whereas the business traveller has recourse to unwind and destress while going about his business.Why?Because,The Gateway Hotel,is a home away from home! The Superior Garden View Rooms,one amongst other catagories,have a private sit out lawn in front of them.An ideal place to have your... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Ms.Renu, Greetings from The Gateway Hotel Church Road Coonoor, We are absolutely delighted with your review. Actually it was more like a poem about getting back to nature! We hold this review at the top of all others. Thank you! It was a pleasure having you with us. I would like to take this opportunity to thank you for... More 

Bangalore, Karnataka, India
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a good place for my 10 year old son to play and chill out.. The staff were helpful, the food decent.. The only thing that we missed was a heated swimming pool... With that it would become the place for families with kids to stay in Coonoor..

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Mukesh Gupta, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. We have noted your suggestion regarding the swimming pool facility. Mr. Gupta, we strive to maintain high standards of product... More 

Bangalore, India
Top Contributor
61 reviews 61 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Drove from Bangalore to Coonoor... nice drive and amazing weather. The Gateway Hotel is a nice lovely property and you can pretty much stay in there and chill out. There are lots of sit outs for you to enjoy the weather and fresh air. Service is great, however, food options could have been better. Spa was alright, no complains and... More 

Was this review helpful? Yes
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Ms. Garg,, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are happy to know that you enjoyed the stay and services. We have noted your feedback regarding the food quality and will certainly work towards improving it. Looking forward to your continued... More 

Mumbai (Bombay), India
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Coming from bombay, any place cold is heaven, but coonoor,and specifically the gateway hotel is an experience unparalleled. Right from the welcome drink to the hospitality, to the room, it was just superb. Seeing the reviews at trip advisor, I chose the gateway hotel, and it was the best decision I had made.We were given the executive suite, since we... More 

Was this review helpful? Yes 2
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Dr. Mithunkrishnan, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team. Please convey our regards to the kids... More 

buenos aires
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The idea was to spend few days in Coonoor just far from the crowd and the stress of the city but in this hotel I found much more : high professionalism and much kindness from the staff , very good food which was changing each day , very confortable and clean rooms. I also tried an ayurvedical massage which was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Sir, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are glad to know that you had a relaxing break in Coonoor. Your kind words of appreciation for the services rendered were shared with the team. We look forward to your continued patronage... More 

Chennai, India
1 review
5 of 5 stars Reviewed 3 weeks ago

it is an excellent property with a dream location in the mountains of Nilgiris. the various activities organized by the hotel staff including the kids centre really make the trip memorable. The rooms are spacious, clean and well maintained with an overall older british persona and a modern bathroom. overall an excellent choice.

Review collected in partnership with this hotel

Was this review helpful? Yes
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Jindal, Greetings from The Gateway Hotel Coonoor. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. Mr. Jindal, we strive to maintain high standards of product and service and feedback such as yours go a long way... More 

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