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The Gateway Hotel Church Road

3.5 of 5 Church Road | Upper Coonoor, The Nilgris, Coonoor 643101, India
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Certificate of Excellence 2014
The Gateway Hotel Church Road
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The Gateway Hotel Church Road
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295 reviews from our community

Traveler rating
    159
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139
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Travelled from Bengaluru by road. Thhe long winding roads is picturesque The hotel is a quaint little place and has an old world charm to it - cottages with wooden flooring,big rooms, large wardrobes. The hotel staff were courteous The garden spaces are maintained well. the hotel authorities have some activities in the evening and a bonfire too. The activity... More 

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Mittagong, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for only one night, but wish it was longer...... We felt very comfortable and welcome. Our room was charming, clean and spacious. The open fire each evening was especially nice. Whilst here we enjoyed afternoon tea in the beautiful gardens and a really excellent meal in the restaurant (one of our best whilst in India). Do try... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Ms.Michelle, Thank you for sending in your feedback. We are pleased to know that you liked our rooms and the service. We are also delighted to know that you enjoyed our food. We look forward to your next visit and assure you of our best attention and services at all times. Regards, R. Muralidharan General Manager More 

Zurich, Switzerland
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Nice hotel in a spaceous surrounding, away from loud and busy places. The rooms are clean and ok. Be prepared for power failures about every 30 to 60 minutes which can leave you in the dark bath room for some moments. Don't try any of the spa treatments. The persons there are not trained at all, the treatment rooms are... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Joachim,   Greetings from The Gateway Hotel Coonoor.   Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. We have noted your feedback regarding the frequent power cut, massage centre temperature being cold and non adherence to... More 

Chennai (Madras), India
2 reviews
5 of 5 stars Reviewed 1 week ago

This was the first family roadtrip with my 2-1/2 yr old driving all the way from chennai, So we had to carefully choose our stay. I am really glad that we made the perfect choice. Our trip was in the 3rd week of Dec for 4 nights with 2 executive rooms. Review may be late but better late than never.... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Sir, Greetings from The Gateway Hotel Coonoor. Thank you for the feedback. We are glad to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team. Thanking you and assuring you of our best attention and services at all times. Regards R.Muralidharan General Manager More 

Kolkata (Calcutta), India
Top Contributor
54 reviews 54 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this place for 12 days during Dec 14. Hotel is nicely located near to the railway and bus station in conoor without the noise and crowd. Pros:- (a) Very well maintained property. (b) Excellent Service (as is always with Taj) (c) Good location. (d) Organised trips/treks by the well trained hotel staff/guides. (e) Near to SIMs park, Rose... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr.Shivanag, Greetings from The Gateway Hotel Coonoor. Thank you for the feedback highlighting the pros and cons of the hotel. We are glad to know that you enjoyed the stay and services. I thank you and assure you of our best attention and services at all times. Regards R.Muralidharan General Manager More 

Bangalore, Karnataka, India
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was just simply superb, starting from the welcome drink, the hospitality of the courteous staff, the food, and the place itself for sure. Booked two rooms for 2 nights @ Taj Coonoor, it was definitely a holiday which went really great, the welcome drink served to us the evening that we came after a tired day's travel really rejuvenated... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Sir, Greetings from The Gateway Hotel Coonoor. Thank you for the feedback. We are glad to know that you enjoyed the stay and services. Please be informed that we have introduced two levels of internet services (base and premium) and the base level is offered to all our Guests on a complimentary basis. Thanking you and assuring you of... More 

Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel gateway conoor is the oldest Taj property in India. Its an excellent hotel in the hills. People are well trained and very curtious. Food is good and the rooms are well maintained and comfortable. The only issue we had was the hot water was not hot enough especially if you use the bathroom after 10:00 AM.

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr.Kishan, Greetings from The Gateway Hotel Coonoor. Thank you for the feedback and I am glad to know that you were happy with the hotel and services. However I am sorry to know that you were not comfortable with the temperature of the hot water in your room. We will certainly have this monitored. I assure you of our... More 

Melaka, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

(23rd - 25th Dec 2014) The property was charming....The whole team made our stay to remember, they've accommodated all our requests and they've even walked the extra mile to make it happen. We will definitely come back. Thank you & keep up the good job. Areas to look into - *Please change the bed as we feel its about time... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr.Desigan, Greetings from The Gateway Hotel Coonoor. Thank you for the feedback. I am glad to know that you enjoyed the stay and services during your recent visit to Coonoor. I have noted your suggestions regarding the bed, food and wines and will certainly have them addressed. I assure you of our best attention and services at all times.... More 

Chennai (Madras), India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Initially I had booked for 3 days. But i ended up extending it for 1 more day! Its a lovely heritage property, managed by excellent staff. The service was exemplary. The smile and warmth was genuine and never dimmed during our entire 4 days stay. All thanks to Mr.John and his team for treating us like royalty. Thank you for... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr. Dev, Greetings from The Gateway Hotel Coonoor. I am delighted to know that you enjoyed the stay and services during your recent visit to Coonoor. Your kind words of appreciation for the services rendered by John and the staff were shared with team. All of us look forward to your next visit in the near future. I assure... More 

Bengaluru (Bangalore), India
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Travelled from 25th Dec to 25th Dec 2014 The Hotel is an excellent Heritage property located in upper Coonoor. Really enjoyed the weather and the ambiance. Hotel staff is very courteous and helpful. However, they are not so good when it comes to managing appointments; specifically on wellness center. Had booked an appointment after discussing with the front desk manager.... More 

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MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this review

Dear Mr.Mihir, Greetings from The Gateway Hotel Coonoor. I have noted your feedback regarding the poor service rendered at the Welness Centre. Kindly accpet my apology for the inconvenience caused. I have initiated corrective measures to ensure such lapses do not recur. I have shared with the team your kind words of appreciation for the food and the overall services... More 

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Additional Information about The Gateway Hotel Church Road

Address: Church Road | Upper Coonoor, The Nilgris, Coonoor 643101, India
Location: India > Tamil Nadu > Coonoor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Church Road 3.5*
Number of rooms: 32
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Also Known As:
Gateway Hotel Coonoor

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