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The Chancery Pavilion

Hotel website
135 Residency Road, Bengaluru (Bangalore) 560025, India
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The Chancery Pavilion
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The Chancery Pavilion
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Goa, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Second stay at this hotel (may second week) and things have gone from bad to worse !! Dirty and damaged bath tub, dirty bathroom curtains, empty minibar, wifi problems, even reminders for newspapers, room changes, again wifi issues (cannot properly connect with apple phones ) etc etc !!! and they claim to be "5 star" property - surely they must... More 

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Chennai (Madras), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have been staying in Chancery Pavilion for the past five years.I have stayed in almost all five star hotels in Bangalore but nothing to beat the experience at Chancery.Its like my second home.So much of warmth,attention to detail,large rooms and cleanliness.Special mention about Mr.Ramesh who attends to all my needs with a smiling face.Thanks to Mr.Srinivasan& Ms.Nandini for their... More 

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Hyderabad, India
1 review
1 of 5 stars Reviewed 1 week ago

I book 2 nights and I ask them to move it ahead by few hours but the only answer I get from them is that this is a NON-REFUNDABLE booking, NO attempt to deliver a SINGLE OUNCE of CUSTOMER SERVICE. Not using this hotel anytime in future

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TheChanceryPavilion, General Manager at The Chancery Pavilion, responded to this review

Thank you for taking the time and trouble to share with us your valuable feedback. Kindly note we have taken corrective steps with concerned department to avoid any reoccurrence of this sort in future.We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests In addition to this... More 

Travelers are raving about these Bengaluru (Bangalore) hotels

Bangalore, Karnataka, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

well..they sent something else we ordered in room service n then told that it was the only thing available so we sent it…i was shocked….wifi only for 2 users at a time…not worth it…ac was not working fine...

Was this review helpful? Yes 2
TheChanceryPavilion, General Manager at The Chancery Pavilion, responded to this review

Thank you for taking the time and trouble to share with us your valuable feedback. Kindly note we have taken corrective steps with concerned department to avoid any reoccurrence of this sort in future.We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests In addition to this... More 

Bangalore
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel looks good and is centrally located. Every time I stay here, I wonder why the management does not get basics right, as it has the potential to ne a really good hotel. But of all my stays at this hotel, this one was the absolute worst. This was a two night stay. First up, they forget to take... More 

Was this review helpful? Yes 3
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

Thank you for taking the time and trouble to share with us your valuable feedback. Kindly note we have taken corrective steps with concerned department to avoid any reoccurrence of this sort in future.We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests In addition to this... More 

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 18, 2015

The property is good with spacious rooms but the service levels and upkeep of rooms left a lot to be desired. Housekeeping probably is non existent and bath shower was not working. Twice called up housekeeping for the same thing but no one turned up.

Was this review helpful? Yes 2
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

Thank you for taking the time and trouble to share with us your valuable feedback .Kindly note we have taken corrective steps with concerned department to avoid any reoccurrence of this sort in future.We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests In addition to this... More 

New Delhi, India
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 17, 2015

We had a conference for 3 days in there Grand Ball room. Excellent Service. Stayed here for 4 days excellent Room. They had Bengali Buffet on the Bengali New Year on 15 Apr 15 excellent buffet dinner, feeling like home, though away from home. Excellent staff & Mr. Surya & Mr. Vinay the Banquet Manager excellent service for the conference..

Was this review helpful? Yes 2
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

Thank you for your words of appreciation and encouragement for our team. we are delighted to note that we have met your expectations during your stay with us. We are glad that you liked our impeccable service, our delicious food, our attentive and caring staff, our welcoming ambiance and our peaceful surroundings. At Chancery Pavilion , we are committed to... More 

Surat, India
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2015

Food good and value for money hotel. My only regret is in spite of me being a loyal customer who visits the hotel regularly I do not get any loyalty benefits also the interior work which is being carried out should not be done in the afternoon when people are relaxing

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TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

Thank you very much indeed for patronizing us and being our repeat guest. We have noted your concerns. At Chancery Pavilion , we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We thank you once again for your valuable feedback and we look forward to... More 

Chennai (Madras), India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 3, 2015

Chancery looks a bit drained the moment you check in but has almost everything you look for. We got an upgrade to the newly renovated room with all high tech stuff which was nice. Food was an average though for the price what you pay for. As its centrally located its very convineint to go for shop and all. Cheers... More 

Was this review helpful? Yes 1
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

We thank you for your feedback. We are delighted to learn that you thoroughly enjoyed your recent visit . Kindly note our hotel is due for renovation and we are finalizing the same in near future.Unfortunately our infrastructure has aged over these years of our operations but our attitude and sense of hospitality has not yet. We are deeply concerned... More 

New Delhi, India
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed there on a recent business trip in March 15. Very good hotel, centrally located and very accessible, given the traffic conditions in Bangalore. Good decent sized rooms, co-operative staff and very neat and clean. We had an early start for our entire stay there. Breakfast buffet was laid out promptly, and good variety. Service was very good. Overall... More 

Was this review helpful? Yes 5
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this review

We thank you for your feedback. We are delighted to learn that you thoroughly enjoyed your recent visit . We thank you once again for your valuable feedback and we look forward to welcoming you back to Chancery Pavilion. Warm Regards, Divender Kaur Marketing and Communication Manager More 

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