We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ITC Gardenia, Bengaluru

5.0 of 5 No 1 Residency Road, Bengaluru (Bangalore) 560025, India
Hotel website
Hotel deals
Offers & Announcements
Business Plus
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Certificate of Excellence 2014
ITC Gardenia, Bengaluru
Professional photos View all
Browse nearby
ITC Gardenia, Bengaluru
Write a Review

801 reviews from our community

Traveler rating
    565
    168
    36
    11
    21
See reviews for
105
53
63
533
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (801)
  • Mar-May only
    (191)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (206)
  • Dec-Feb only
    (224)
All months
New Delhi, India
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed today NEW

Relatively new ITC luxury property with all bells and whistles - so no complaints there. Good location on MG Road. Adequate amenities inside room. But huge problems with service, staff attitude and even property management software systems. That too on being a corporate customer, with country wide contract with ITC Hotels. Firstly, have observed at other ITC properties too that... More 

Was this review helpful? Yes
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed yesterday NEW

Staff at this hotel were obviously frustrated and unhappy. With the exception of the butler service, which was frustrating at times, the service was not good. The Italian restaurant service was great but the wine list disappointing. They have an extensive wine list but only about four red wines actually available, 3 of which were crazy expansive and the other... More 

Was this review helpful? Yes
Baltimore, Maryland
Top Contributor
146 reviews 146 reviews
16 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We absolutely loved the ITC Gardenia Bangalore. As a Starwood property, we were able to use Starwood points, but even without this it was very reasonably priced with fantastic service. At check-in, they do a very nice job of explaining the hotel, amenities, and restaurants. They provide internet as included for Starwood members with up to 4 devices connected. The... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

ITC Gardenia is a very good hotel, it is located in city centre i.e. MG Road which is a very good location. It has a very good ambience. the lobby is very lively. Check in was smooth and the our room preferences were taken care of and we were also provided early check in. the food was good. the breakfast... More 

Was this review helpful? Yes
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for your feedback. I am delighted to know our team here was able to make your stay special and took care of all your needs. It is truly encouraging to receive feedback such as yours and I thank you for recommending us to other travellers. We look forward to welcoming you back soon. Warm Regards, Virender... More 

Bengaluru (Bangalore), India
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

You may not find a better hotel than this if you come to Bangalore. Just amazing and large and luxurious. Beautiful architecture and ofcourse the best by ITC. Lounge and bars are really good. Again a place where you can enjoy a luxury on business.

Was this review helpful? Yes
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for your feedback. I am delighted to know our team here was able to make your stay special and took care of all your needs. It is truly encouraging to receive feedback such as yours and I thank you for recommending us to other travellers. We look forward to welcoming you back soon. Warm Regards, Virender... More 

Boston, Massachusetts
Top Contributor
64 reviews 64 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our first stay at the ITC Gardenia. It is the perfect business hotel. The staff is efficient, the rooms, lobby etc are spotlessly clean. Breakfast is a frenzy of activity - the restaurant is packed with business people getting a quick breakfast so they can beat the infamous Bangalore traffic. The location is great because it is within... More 

Was this review helpful? Yes
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for your feedback. I am delighted to know our team here was able to make your stay special and took care of all your needs. It is truly encouraging to receive feedback such as yours and I thank you for recommending us to other travellers. We look forward to welcoming you back soon. Warm Regards, Virender... More 

GURGAON
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This review is considering that this hotel is a part of the Starwood Chain of Hotels and is a "Luxury" Brand. With this status, my stay there was very, very disappointing, to say the least. There is no recognition amongst the Staff of Starwood Preferred Guests. Even their "welcome" letter has got it wrong!!! When I made my booking (from... More 

Was this review helpful? Yes 2
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for taking the time and effort to provide such detailed feedback in your review. This has my personal attention and I sincerely regret your reported experience. At ITC Gardenia, we are committed to providing the finest luxury experience and I assure you that the experience you have shared is not representative of our service standards. I... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I would say their strength is their staff. Very efficient and eager to serve team. Rooms are as good as it get. Stayed there last month on a business trip. The hotel has multiple eating options - Indian, Japanese and Italian but they are little expensive. There are lots of restaurants around and UB mall is just 10 minutes’ walk.

Was this review helpful? Yes 1
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for your feedback. I am delighted to know our team here was able to make your stay special and took care of all your needs. It is truly encouraging to receive feedback such as yours and I thank you for recommending us to other travellers. We look forward to welcoming you back soon. Warm Regards, Virender... More 

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Bangalore last week on a business trip. My local colleague booked me in ITC Gardenia. God bless him. A really good place to stay. I was there for 3 days, the place was very comfortable. I especially liked the lobby coffee shop, which is surrounded by water bodies. I am told even in peak summer they don’t... More 

Was this review helpful? Yes
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for your feedback. I am delighted to know our team here was able to make your stay special and took care of all your needs. It is truly encouraging to receive feedback such as yours and I thank you for recommending us to other travellers. We look forward to welcoming you back soon. Warm Regards, Virender... More 

Bozeman, Montana
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a work trip to Bangalore and stayed at this hotel. The service was excellent even when arriving at hotel at 4am (although I did have to book the hotel for the night before just to ensure I could get into my room). Beautiful room, great buffet breakfast and good room service. Definitely would recommend if you can afford... More 

Was this review helpful? Yes 1
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review

Dear Guest, Thank you for recommending our hotel to the TripAdvisor community. I am delighted to know you enjoyed your time here and that my team was able to ensure you had a comfortable stay. Thank you for recommending us to other travellers. We look forward to welcoming you back on your next visit to Bengaluru. Warm Regards, Virender Razdan... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to ITC Gardenia, Bengaluru? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ITC Gardenia, Bengaluru

Address: No 1 Residency Road, Bengaluru (Bangalore) 560025, India
Phone Number:
Location: India > Karnataka > Bengaluru (Bangalore)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Despegar.com, TripOnline SA and Tingo so you can book your ITC Gardenia, Bengaluru reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore
Hotel Style:
#3 Spa Hotel in Bengaluru (Bangalore)
#5 Luxury Hotel in Bengaluru (Bangalore)
#6 Business Hotel in Bengaluru (Bangalore)
#7 Family Hotel in Bengaluru (Bangalore)
#8 Romantic Hotel in Bengaluru (Bangalore)

381 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (359)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (5)
Viewed
Dining (29)
Viewed
Hotel & grounds (70)
Viewed
Pool/beach area (14)
Viewed
Room/suite (95)
Viewed
View from room (11)
Viewed
Bathroom (22)
Viewed
Other (112)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (3)
Viewed
Dining (4)
Viewed
Room/suite (4)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay