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Surya Palace Hotel

Katra (Vaishno Devi), Katra 182 301 , India
Surya Palace Hotel
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21 reviews from our community

Traveler rating
    4
    4
    3
    3
    7
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14
2
Solo
0
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Hampi, India
1 review
5 of 5 stars Reviewed yesterday NEW

I am from south india and had come with my family to visit vaishnav devi and stayed at this hotel for 3 days the stay was pleasant and i have to mention the food was really very good.... best part is its location which is very comfortable for the yatra....staff are very polite and helpful....i will definatly visit this hotel... More 

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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed yesterday NEW

I and my family had stayed here for a week we had a very pleasant stay the staff were really polite and helpful ... They helped us in all our queries for vaishnav devi darshan. We were really satisfied with the lovely hospitality and great food experience i would defiantly recommend this hotel…….

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Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here in Jan 2015.they have very good cottages surrounded by well maintained garden.No outside disturbance pretty clean rooms . It was raining so v tried hotel food n it was really good.overall experience is good.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 2, 2014

You will not find anybody on the reception anytime. hotel has no anybody,,no maneager,,no MD NO STAFF..NO GUEST,, Room is ok but rooms were not clean..many diest ,tv cable is not working, That hotel absolutely no rush no guest no staff,. blankets and bed sheets,towels,are full of dust there are no w/man,,, , THe hotel lobby,rooms restaurant, looks very good... More 

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London, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 28, 2014

Once they have your money that's it you will be taken for a ride. I paid £1000 for a week without an international flight. and they gave me this low grade hotel which was suppose to be deluxe but was leaking, toilets blocked carpet torn. Wires hanging. Really Dangerous as the floor was wet and switches prone to short circuit.... More 

Was this review helpful? Yes 5
Bangalore
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 1, 2014

We stayed here on 11th May'14. Pretty centrally located on the main road in Katra. Had to stay in this hotel as we could not get a booking in a better hotel due to peak season rush. Rooms are big & air-conditioned but there is no maintenance at all. Severely understaffed & service needs a lot to be desired. We... More 

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Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 27, 2014

zero maintaince blankets and bed sheets are worst railings full of dust They seriously dont know to prepare food Food is very oily, you need to tell them 1hr before if you need nything otherwise nothing will be ready to eat room prices are over charged Would not recommend this hotel to any one else.

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Meerut, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 7, 2014

I book the hotel for my trip in Feb-2014. There was absolutely no rush. Hotel lobby was good but when we entered the room we saw small cockroaches running all around. We got a TV but the screen got some problem and it was showing multicolored pictures. I asked them a bathroom towel and they gave me a completely wet... More 

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navi mumbai
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 1, 2013

earlier our group stay in this hotel reqularly. that time hotel was excellent. but now a days maintainance of hotel is not good. location of hotel is excellent. but they must improve the room service.

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