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Crowne Plaza Hotel Gurgaon

#19 of 193 Hotels in Gurgaon
Certificate of Excellence
5.0 of 5
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Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
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Crowne Plaza Hotel Gurgaon
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Ranked #19 of 193 Hotels in Gurgaon
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Balwanijo Pune
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453 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at the hotel for a night while attending a conference in Gurgaon The staff was very polite and helpful Rooms were spacious and reasonably comfortable The washrooms were poorly maintained with tiles in the shower stall looking like they hadn't been washed or cleaned for ages

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your candid feedback. While we are disappointed with ourselves for not having been able to delight you during your recent stay with us, my team and I have delved on your feedback and decided to ensure that we take action on the aspect mentioned by you immediately. However, please be assured, that our service... More 

Dehradun, India
1 review
5 of 5 stars Reviewed 4 days ago NEW

If you have business in Gurgaon this isthe place to stay. Great service, wonderful food and a big pool. I have stayed here more than 10 times and do recommend it if you have business nearby, flying out of Delhi and it only takes 30-40 minutes to center of New Delhi.

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you very much for your kind words of appreciation, which means a lot to my team and me. We are encouraged and assure you that we will continue to do whatever we can to continue to delight our guests' with personalized and efficient service. We thank you for your continued patronage and look forward to welcoming... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

On a business trip to Delhi stayed at the Crown Plaza not much of a view but a good professional business class hotel. Reasonable food and good professional staff. Had room service at midnight and the food was brought hot and good quality. The health club could certainly be improved apon.

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your lovely compliments to our hotel and we deeply appreciate it. We will ensure you have the garden facing rooms on your next visit, which I am sure you will appreciate. Your feedback on the health club is well taken and we are working on it. We look forward to delighting you on your... More 

Canberra, Australia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for almost a week in December (3 nights and then another 2). The first few nights I had a suite and a superior room for the last 2. Both rooms were superb, even the superior room was huge and comfortable. The thing that made this hotel even better was the staff. Great customer service. The hotel is... More 

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your super compliments to our team. We are very appreciative of your feedback and it is very encouraging for all of us to know that our guest has had a delightful stay. What more can a team want, when our guests decide to come back to us, and I assure you that we are... More 

Cary, North Carolina, United States
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

The swimming pool has no lighting at night. I went to the health club to work out at 5:30 AM the first morning I was there. An employee directed me to a door to the outside. I walked outside and it was pitch black out there. I saw a door I thought to be the health club and walked toward... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited the hotel for celebrating my daughters 5th birthday.had booked it earlier.was pleased to find Mr naresh in advance with arrangements Aldine.was relocated on the mere asking by met naresh.food and drinks are elaborate.buffet well spread.you ask any thing and they are eager to provide. Nice sitting by the foyer. Overall a very good experience with sumptuous Indian food .

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest First of all, belated happy birthday to your daughter. I am so glad you enjoyed your special moments with us, and that we were able to delight your guests and you. We look forward to serving you again soon. Regards Arindam Kunar, General Manager More 

Mumbai (Bombay), India
Top Contributor
61 reviews 61 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been patronizing Crowne Plaza, Gurgaon for last 5-6 years or more. It is centrally located, excellent for business meetings in and around Gurgaon area. That I personally know some of the hotel staff gives me that added benefit and comfort. I always get the special healthy food that I always insist for breakfast even without needing me to... More 

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, a very big thank you for continuing to stay with us during your visits to Gurgaon. We deeply appreciate your support. It is quite rewarding and encouraging for my team and me to know that our efforts and efficiency brings our guests back. Please do let me know of your next visit as we... More 

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Crowne Plaza for 2 nights in March. Its a really comfortable and satisfying hotel to stay in if you're traveling on business to Gurgaon as I was. Compared to some other hotels I've stayed in in India this was amongst the best. Relaxing environment, helpful staff, beautifully appointed room and work area, good breakfasts (I didn't get... More 

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! My team and I thank you for your kind words of appreciation. Our guests' delight in their stay is our only source of inspiration and happiness. To receive such feedback from you makes our hard work worthwhile, and we can only assure you that we will continue to work towards similar experiences on your future stay. The... More 

Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

was here for 5 day. the stay was very pleasant. Staff were extremely helpful and the rooms were spacious and good. The breakfast buffet was a nice one wih a good spread. South indian items were not great but understandable Had a nice time staying there

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your feedback and your lovely comments about our hotel and the team. When our guests not only enjoy their stay, but take precious time to write about their experience, it is for us a moment of great joy and celebration. Your feedback has been communicated to the team. We assure you of better south... More 

Senior Contributor
33 reviews 33 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a day. Initially had a problem at reception as we had booked with reward nights. Though the Internet booking confirmed that breakfast was included the front office had no clue about it. Later got it sorted out with the manager. Except for the initial hitch the stay was very pleasant. Staff were extremely helpful and the rooms... More 

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your feedback and we are glad that your family and you enjoyed your stay. I am also happy to note that your initial issues were resolved by the manager, although it is prudent for us to get into the details of why it happened in the first place which my team is working on.... More 

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