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Crowne Plaza Hotel Gurgaon

#17 of 195 Hotels in Gurgaon
Certificate of Excellence
5.0 of 5
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Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
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Crowne Plaza Hotel Gurgaon
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Ranked #17 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
BHineline Chicago, Illinois
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469 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed today NEW

I'm completing my third stay at this Crowne Plaza and I continue to have a great experience every time. The staff is amazing and very accommodating. The hotel is modern, clean, and comfortable. The location is great for doing business in or around Gurgaon and it's proximity to the Delhi airport makes it a great spot to land before or... More 

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Cardiff, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff here are superb, so friendly and welcoming every time I visit. Some of the names I remember are Prakesh and Arun? I may have the spelling wrong and the superb service is not exclusive to them as all the staff make you feel special. The restaurants are great as well as the pool and gym facilities.

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings and thank you for your lovely compliments for our hotel and the team. A true testament of our efforts and our success comes from our guests, and your words of appreciation motivate us immensely. We look forward to your return. Prakash and Arun convey their deepest appreciation for remembering them and their service, and I am surely... More 

Edinburgh, United Kingdom
Top Contributor
74 reviews 74 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I spent three days in this hotel on a business trip and thoroughly enjoyed it. The staff are unbelievably polite and nothing is too much trouble for them. This makes you feel very comfortable. The rooms are a good size with very powerful air-conditioning (great at this time of year). The beds are comfortable and the rooms well equipped. The... More 

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest, Greetings! Thank you for your words of praise and appreciation. Your detailed and incisive comments about our hotel and services are sure to encourage more guests to choose our hotel for their stays. We thank you for that. We hope to welcome you back with the same warmth and efficiency that you have experienced at our hotel. Regards... More 

Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

this is the best hotel i have stayed in India. the staff are just brilliant whether he be bar staff or room service or manager. i would like to convey my thanks to all the people working here. i am staying here for 7 weeks for my company based in the UK.i would like to give special mention to prakash... More 

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest, Greetings! We thank you for your kind words of appreciation and encouragement to our team. Taking precious time off to write about your experience and compliment Prakash and Anand is indeed very encouraging. They are both thrilled and convey their appreciation. We look forward to ensure that you continue to have a great stay with us always. Regards... More 

Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights, 7th floor room, overlooking pool. Room was very updated, clean and functional, including international electrical outlets and a Bose stereo / clock. Very secure property and a great location for my business meetings in Gurgaon area and convenient (as possible in Delhi area) for the airport - approximately 35 minutes @ 8PM. Nice gym, although a bit... More 

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest, Greetings! Thank you for taking precious time and providing us with your feedback and your appreciation of our team. We assure you that we will continue to strive for excellence in our service standards and live up to the high standards of service that our guests have come to expect of us. We hope you will return soon.... More 

Bengaluru (Bangalore), India
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great service and ambience. Customer satisfaction is their main motto here and you are given real importance if you are platinum IHG member. Staff attitude is excellent. We had breakfast buffet there and it was good.

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! It is indeed heartening to see your lovely comments about our hotel and more importantly for my team. It makes me immensely proud. We assure you that we will continue to work hard to ensure a delightful stay for you always. To us, our IHG Reward members are immensely important. We hope to see you soon. Regards... More 

Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Stay, the rooms are engineered for sheer luxury, the furniture, bed each boasts the elegance. The courteous staff would make you feel privileged. The lobby restaurant, GYM, Swimming Pool all fantastic.

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings and a big THANK YOU for your wonderful comments about our hotel and the team. Truly inspiring for us to work towards greater heights and higher levels of guest delight. We look forward to your return soon. Regards Arindam Kunar, General Manager More 

Frankfurt, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Here the customer satisfaction is in focus in this very well serviced and facilitated hotel. The staff atitude is excellent, cleaned rooms, very good restaurants, staying here is a pleasure. Thanks to all the staff and particulary to Arun B for the services, their smiling and supports. A hotel to be recommended if you are visiting Delhi or Gurgaon.

Was this review helpful? Yes 3
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your lovely words of praise and such appreciation means a lot to us. Arun sends his deepest appreciation for recognizing his efforts. We assure you that we will continue to work hard to ensure a great stay every time you choose to stay with us. Do visit us soon. Regards Arindam Kunar, General Manager More 

Gurgaon, India
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Went to Crowne Plaza for a buffet dinner (business trip) and despite being so expensive, it was not worth at all. The only saving grace was that we availed Groupon Coupons (1800 for over priced 2700 buffet) Average taste, limited options. the only good thing was drinks and ice creams which are obviously sourced from outside. Pasta was not good... More 

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, my apologies for not having lived up to your expectations on your visit to our hotel and Cafe G. While we do pride ourselves of proving the highest levels of quality, we may have faltered on this occasions. Please be assured that we have taken your feedback very seriously, and worked upon our spread... More 

Bengaluru (Bangalore), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

- Excellent customer service. - Wildfire - amazing restaurant, Brazilian style - Very friendly staff (They generally upgrade me to executive suite because of my IHG platinum status :-) - Proximity to the airport

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you for your kind words of appreciation and recognition for my team. I have communicated your views to the team and they are thrilled. I also thank you for being a IHG Reward member, and your platinum status is really important for us. My team and I will continue to do our best to ensure a... More 

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