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All 188 Gurgaon hotels

Crowne Plaza Hotel Gurgaon

5.0 of 5 Hotel   |   Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
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Ranked #18 of 188 hotels in Gurgaon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
GlobalFamily_10 New Delhi
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379 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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New Delhi
Top Contributor
50 reviews 50 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in a good place in Central Gurgaon right off of NH8 (the highway that leads to Delhi). Most notable to me was their customer service evident in all parts of the hotel. I stayed 7 nights and on my last Saturday, since I had a late flight, I asked for a late checkout which they were... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! A big thank you for a candid and detailed feedback about our hotel and your experience. We are also grateful because it is feedback such as these that help us become even better and ensure delighted guests. I assure you that while your compliments will be communicated to the team, your suggestions are being taken on board... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Its gonna be my first trip to india for one week and to avoid being lost in translation, i called the hotel for airport pickup today while in am still in singapore. However, i was transfered from the front desk to conciage (which was no one picked up) and had to dial again going through the entire transfer process which... More

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you so very much for your feedback and taking the time to write about your experience. Your feedback is a great opportunity to address the shortcomings and ensure no recurrence of such complaints in future. I am sure you had a pleasant stay with us, and our Front Office Manager had met you personally. Regards Arindam... More

Atlanta, GA
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although there were some problems at check-in, the hotel staff and management worked hard to make sure my stay was great. After being walked over to their Holiday Inn property, they upgraded me to a nice suite and brought up some wine and snacks. Although it was a tough arrival after a long flight from the US, they recovered pretty... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, apologies once again for the inconvenience on your arrival. I am glad that the team did do their best and happy to note that eventually we were able to win back your confidence. We hope to welcome you back soon. We assure you of our best service standards and the same warmth you have... More

London, United Kingdom
Top Contributor
127 reviews 127 reviews
91 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I frequently travel to India on Business and usually stay at the Oberoi. On this occasion, because I have stayed in Crowne Plaza Hotels in Europe and the Middle East, I thought I would give The Crowne Plaza Gurgaon a try. I was disappointed. The rooms are tired really need re-decorating. They are not what a Crowne Plaza is and... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, a big thank you for choosing our hotel on your visit to Gurgaon, and also we are grateful for your candid and detailed feedback. We are getting to work right away and also address the systemic issues that may have resulted in some of your experiences. I assure you that we have taken your... More

Greater Noida, India
1 review
4 of 5 stars Reviewed June 23, 2014

staff was very polite at reception....checkin procedure is fast...when i checked in room was nice..operator girl (i think her name is shivee) was very polite when she received my requests.Food of cafe g was awsome....thanking you...I'll be back soon.....

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you very much for your lovely comments about our hotel and the team. I can assure you that Shivee will be immensely pleased to hear about your appreciation. These kind words of praise go a long way in motivating our teams and I can assure you that we will do all we can to delight every... More

New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 20, 2014

I visited Cafe G at Crowne Plaza on the eve of 9th Apr along with my 6 colleagues for dinner. I was really surprised or rather shocked to receive the pathetic service at a renowned place like Crowne Plaza. We were surprised to see that many items in the buffet were empty and there was no one around to be... More

Was this review helpful? Yes 3
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all my deepest and sincere apologies for the inconvenience caused to you. While at the first instance, service lapses should have never taken place, please be assured that as an organisation we are extremely proactive for any feedback received on our channels, and we are unable to locate the complaint that you have mentioned you... More

Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

We held our Trade show here on May'14.Right from checking in to the hotel,I found the hospitality and willingness of the staff to help was great.We had about 150 guests invited for the show and they were all praise with all the facilities provided. The rooms were spacious and very comfortable,was equipped with all essential items required.

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you very much for taking the time and effort to write such superlative comments about our hotel and the team. These words are surely motivating and encouraging for our team, and I can assure you that we will continue to put in our best to ensure a delightful stay for every of our valued guests. We... More

Gurgaon, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

Its one of the very good hotels in Gurgaon. The location is right on the Delhi Jaipur Highway but still its away from traffic and offers a peaceful environment to relax. The Bar is amazing and also has some live music in the evenings. The Spa is managed by well trained people and the pool is also beautiful.

Was this review helpful? Yes 2
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings and thank you very much for your lovely comments about our hotel and the team. Truly inspiring for our team to receive such positive feedback and we assure you that we shall continue to do our best. We look forward to welcoming you back soon. Regards Arindam Kunar, General Manager More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 11, 2014

Spent 3 nights here on business recently and was very impressed. The room was comfortable and clean, the staff couldn't have been more pleasant and helpful and the food was very good. I'm not sure if the hotel can do much about the reliability of the electrical supply but when you are standing up in front of 40 people in... More

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings and thank you so very much for your lovely compliments for our hotel and the team. We appreciate it very much. While I appreciate the inconvenience of frequent power outage, the summer months are very hard on all hotels in our region as well, as the power supply in our state is not adequate resulting in power... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 8, 2014

Stayed there on a business trip. Rooms weren't very large. The approach road to the building was broken and full of potholes. The hotel only had two restaurants incl a brazilian one which doesn't serve vegetarian. Staff was ok but nothing out of this world service. Given a choice I probablywon't stay there again.

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest, Greetings! First of all, please accept my sincere apologies that we were unable to live up to your expectations. We do pride ourselves of providing exceptional service standards and our team is known to be warm. In this instance, we seem to have fallen short. Allow me to also add that the approach road is actually in the... More

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Additional Information about Crowne Plaza Hotel Gurgaon

Address: Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
Phone Number:
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Romantic Hotel in Gurgaon #10 Family Hotel in Gurgaon #10 Spa Hotel in Gurgaon #13 Business Hotel in Gurgaon #15 Luxury Hotel in Gurgaon
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Today, Gurgaon offers an unique locational advantage to its corporate patrons by hosting them in the city centre of this business district, in close proximity to the domestic and international airport and right next to the 8 Lane expressway that connects it to New Delhi s commercial areas. The hotel has 234 large guest rooms that offer amenities like 37 plasma TV and a Bose Music system among others. The 11 versatile meeting rooms, with high tech features allow for corporate meetings and social functions of various nature and sizes, the fully equipped gymnasium, beauty parlour and spa offers after-work rejuvenation to the corporate guests, the club lounge presents a quiet get-away place to busy executives and these count among the high points that make this multiple award winning hotel stand apart in its products and services. The three restaurants of Crowne Plaza Today Gurgaon include the award winning Wildfire, the first and one of the very few authentic Brazilian restaurants of NCR, the ambience, food and service here reminds one of the churrascaria s of Brazil. Café G , the world cuisine ala carte and buffet restaurant and Connexions have also proved popular with the alert and exposed patrons who are loyal to this hotel.The contemporary structure, interiors and design adds to Crowne Plaza Today Gurgaon s charms and certainly helps to make it the proffered Place To Meet for elite clients like you. ... more   less 
Number of rooms
234

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