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All 189 Gurgaon hotels

Crowne Plaza Hotel Gurgaon

5.0 of 5 Hotel   |   Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
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Ranked #19 of 189 hotels in Gurgaon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
WolframLeiner Vienna, Austria
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385 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Chennai, Tamil Nadu, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stepped in to the Crowne Plaza expecting a luxurious experience but in reality far from it. For a 5 star facility, the rooms look worn. The tv in my room was from another decade and the water in the shower doesn't drain properly. The staff were friendly but everything in the room was really disappointing. Breakfast was a saving... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all thank you for your candid feedback. It is feedback such as these which help us identify areas that we need to improve and assure you that we take every bit of feedback very seriously. While we do apologize for the inconvenience, please be assured that our hotel is known for the highest standards of... More

Vienna, Austria
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a great Hotel with nice rooms, very good Food and a very professional staff. The whole staff is very nice and friendly and tries to help you with whatever you Need. Especially the Concierge are good guys, like I needed some stuff and two guys, Suresh kumar and Prakash, went to to buy and deliver it to me.... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! We are extremely happy to receive your feedback and the team conveys ts appreciation to you for taking precious time out to provide such compliments. We assure you that we will continue our efforts to ensure a pleasant stay for all our guests and we look forward to welcoming you back. Regards Arindam Kunar, General Manager More

Wales, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here whilst on business in Delhi many times during 2012/2013. Each time, I found my room to be clean and well presented, with good facilities, including a Bose audio system. The hotel is well located, and I found the in-house restaurants to offer a good selection of very tasty food. Both Cafe G and the Brazilian restaurant offered... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all a big thank you for your continued patronage of our hotel and my gratitude for taking precious time to write about your experience in such great details. I can assure you that nothing motivates my team and me as much as words of appreciation such as yours. We continue to strive to provide the... More

New Delhi, India
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You can't go wrong with this hotel . . . It is well located in the city (walking distance from the Leisure Valley market that has something for everyone from Starbucks and Coffee Bean and Tea Leaf to Downtown MicroBrewery and Mamagoto's oriental fusion cuisine, easy access to NH8 and around a 5 minutes drive from Cyber City). The rooms... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! We are simply delighted and proud to have made your stay a great one. My team and I are grateful to you for such a positive feedback and it certainly motivates us all. We look forward to seeing you on your next visit, and assure you of our continued effort to ensure a wonderful stay. Regards Arindam... More

New Delhi
Top Contributor
50 reviews 50 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 13, 2014

This hotel is located in a good place in Central Gurgaon right off of NH8 (the highway that leads to Delhi). Most notable to me was their customer service evident in all parts of the hotel. I stayed 7 nights and on my last Saturday, since I had a late flight, I asked for a late checkout which they were... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! A big thank you for a candid and detailed feedback about our hotel and your experience. We are also grateful because it is feedback such as these that help us become even better and ensure delighted guests. I assure you that while your compliments will be communicated to the team, your suggestions are being taken on board... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 11, 2014

Its gonna be my first trip to india for one week and to avoid being lost in translation, i called the hotel for airport pickup today while in am still in singapore. However, i was transfered from the front desk to conciage (which was no one picked up) and had to dial again going through the entire transfer process which... More

Was this review helpful? Yes 1
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you so very much for your feedback and taking the time to write about your experience. Your feedback is a great opportunity to address the shortcomings and ensure no recurrence of such complaints in future. I am sure you had a pleasant stay with us, and our Front Office Manager had met you personally. Regards Arindam... More

Atlanta, GA
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 6, 2014

Although there were some problems at check-in, the hotel staff and management worked hard to make sure my stay was great. After being walked over to their Holiday Inn property, they upgraded me to a nice suite and brought up some wine and snacks. Although it was a tough arrival after a long flight from the US, they recovered pretty... More

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ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, apologies once again for the inconvenience on your arrival. I am glad that the team did do their best and happy to note that eventually we were able to win back your confidence. We hope to welcome you back soon. We assure you of our best service standards and the same warmth you have... More

London, United Kingdom
Top Contributor
128 reviews 128 reviews
92 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed June 28, 2014 via mobile

I frequently travel to India on Business and usually stay at the Oberoi. On this occasion, because I have stayed in Crowne Plaza Hotels in Europe and the Middle East, I thought I would give The Crowne Plaza Gurgaon a try. I was disappointed. The rooms are tired really need re-decorating. They are not what a Crowne Plaza is and... More

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all, a big thank you for choosing our hotel on your visit to Gurgaon, and also we are grateful for your candid and detailed feedback. We are getting to work right away and also address the systemic issues that may have resulted in some of your experiences. I assure you that we have taken your... More

Greater Noida, India
1 review
4 of 5 stars Reviewed June 23, 2014

staff was very polite at reception....checkin procedure is fast...when i checked in room was nice..operator girl (i think her name is shivee) was very polite when she received my requests.Food of cafe g was awsome....thanking you...I'll be back soon.....

Was this review helpful? Yes
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! Thank you very much for your lovely comments about our hotel and the team. I can assure you that Shivee will be immensely pleased to hear about your appreciation. These kind words of praise go a long way in motivating our teams and I can assure you that we will do all we can to delight every... More

New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 20, 2014

I visited Cafe G at Crowne Plaza on the eve of 9th Apr along with my 6 colleagues for dinner. I was really surprised or rather shocked to receive the pathetic service at a renowned place like Crowne Plaza. We were surprised to see that many items in the buffet were empty and there was no one around to be... More

Was this review helpful? Yes 3
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review

Dear Guest Greetings! First of all my deepest and sincere apologies for the inconvenience caused to you. While at the first instance, service lapses should have never taken place, please be assured that as an organisation we are extremely proactive for any feedback received on our channels, and we are unable to locate the complaint that you have mentioned you... More

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Additional Information about Crowne Plaza Hotel Gurgaon

Address: Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
Phone Number:
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Gurgaon #11 Family Hotel in Gurgaon #14 Business Hotel in Gurgaon #15 Luxury Hotel in Gurgaon
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Today, Gurgaon offers an unique locational advantage to its corporate patrons by hosting them in the city centre of this business district, in close proximity to the domestic and international airport and right next to the 8 Lane expressway that connects it to New Delhi s commercial areas. The hotel has 234 large guest rooms that offer amenities like 37 plasma TV and a Bose Music system among others. The 11 versatile meeting rooms, with high tech features allow for corporate meetings and social functions of various nature and sizes, the fully equipped gymnasium, beauty parlour and spa offers after-work rejuvenation to the corporate guests, the club lounge presents a quiet get-away place to busy executives and these count among the high points that make this multiple award winning hotel stand apart in its products and services. The three restaurants of Crowne Plaza Today Gurgaon include the award winning Wildfire, the first and one of the very few authentic Brazilian restaurants of NCR, the ambience, food and service here reminds one of the churrascaria s of Brazil. Café G , the world cuisine ala carte and buffet restaurant and Connexions have also proved popular with the alert and exposed patrons who are loyal to this hotel.The contemporary structure, interiors and design adds to Crowne Plaza Today Gurgaon s charms and certainly helps to make it the proffered Place To Meet for elite clients like you. ... more   less 
Number of rooms
234

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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