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Westin Gurgaon, New Delhi

5.0 of 5 Number 1, MG Road, Sector 29, Gurgaon 122002, India
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Certificate of Excellence 2014
Westin Gurgaon, New Delhi
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Westin Gurgaon, New Delhi
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662 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars NEW

I stayed here for two weeks for a business trip. The hotel was mediocre at best, the room I was in had the bathroom constantly flooding - after a few complaints they changed my room which was much better however the floor had some really loud neighbors. I had service provided to me on a multiple occasion under wrong name;... More 

Was this review helpful? Yes 4
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! We thank you for reaching out to us through your TripAdvisor review. It is our objective to pamper guests with a flawless and a Feel Well experience. We have taken note of your concerns and assure you that this is not the general norm at our hotel. Once again, many... More 

Florence
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at the Westin in Gurgaon New Delhi. Once again a quick business trip: flying in, hotel, office, meetings, hotel, fligh out.... same routine as for many business travelers. This time a last minute change gave me the chance to spend an extra day. I have always dreamed of visiting Agra and one of the World... More 

Was this review helpful? Yes 4
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! Thank you for the two thumbs up- your review made our day! Appreciate your kind words regarding your recent stay at our hotel. We are glad to know that we left you with a positive impression of our impeccable hospitality and service standards. Delighted to learn about your last-minute yet fantastic trip to Agra, and... More 

London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Having travelled to Gurgaon, multiple times - the Westin is by far my favourite hotel. While I was travelling solo I did have a few other colleagues staying at the hotel whilst I stayed, and each expressed how lovely the hotel, rooms and staff were. The hotel had great pre-stay communication on questions I asked and had to make a... More 

Was this review helpful? Yes 5
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! We thank you for opting to stay with us during your visit to Delhi and appreciate every bit of your feedback shared on this forum. It is our objective to pamper guests with detailed attention and the fact that you found our service as well as our offerings at par with excellence means a lot... More 

Penzance
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a wonderful hotel! We are departing India after two weeks touring and this is a great place to regroup. The executive package provides excellent value for money and very professional service whether you are a business traveler or recreational. Amrish was particularly helpful to us and deserves special mention although it is worth saying that all of the... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for your kind words regarding your recent stay experience at our hotel. We take pride in the hospitality we offer and are glad to know that we could pamper you with a perfect Westin Well-Being experience. The Westin Gurgaon, New Delhi offers a stylish retreat in the city.... More 

New Delhi, India
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Well, the more I say, the more I fall in love with this place. Awesome ambience and better hospitality. Extremely sweet and helpful staff - irrespective of time. In particular the reception staff and gentleman named Mr. Karan Mehta who works as the Duty Manager there. The kind of help these guys offered in booking our cabs, in ensuring they... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! Thank you for commending our services with your wonderful feedback. We draw pleasure from the satisfaction of our guests and arehappy to learn about your rejuvenating experience. The Westin Gurgaon, New Delhi is a luxury hotel in Delhi that pampers guest with Heavenly Retreats, impeccable service and state-of-the-art amenities. It is indeed flattering to know... More 

New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Overall stay was not great nothing great.the staff was not at all courteous and there was nothing to enjoy for the kids.Dont get confuse with their room images as even air conditioning was not upto the mark. No provision for kids bedding.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for staying and sharing your views with us on Trip Advisor. Our associates have always garnered compliments for their impeccable service. However, we have taken note of your concerns and assure you that your experience, as described here, is not the norm at our hotel. Once again, we... More 

Hong Kong, China
Top Contributor
83 reviews 83 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice hotel, big rooms with floor to ceiling windows. The location is perfect for work (Gurgaon is where most companies are now located) being close to the airport but still in a good business area. Note that a drive to "downtown" Delhi will take some time, even past peak hours. The service was fantastic. We had two rooms and... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing the feedback of your recent stay at The Westin Gurgaon, New Delhi on TripAdvisor. We are delighted to have our efforts of extending a Feel Well experience recognized on this forum. At our hotel, we believe no request is small or insignificant and strive to deliverer... More 

Berlin, Germany
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After some time, I visited Delhi again, and of course my stay had to be in my favorite hotel, the Westin Gurgaon. And again, from arrival till leave, I have been given the feeling of being a welcomed guests. Very friendly staff, great restaurants for dinner and breakfast, super room! There is nothing I could see as "needs improvement" ...... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! We would like to thank you for sharing such rewarding a review on this forum. Your kind review is the perfect reward of our endeavours and will inspire the entire team to continue enhancing the level of their hospitality. The Westin Gurgaon has emerged as a luxury destination in the city that has its finger... More 

Gurgaon, India
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very well connected to the city, great breakfast buffets and restaurants Prego is amazing food... good rooms and gym, very prima location.....airport, Gurgaon, office, cyber city all is very close.... good service....great ambience... they give great caution to hotel security... and the staff is very well updated... courteous, ..ready to help...and empathetic....

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! We would like to thank you for sharing such a rewarding a review on this forum. At The Westin Gurgaon, New Delhi, our primary objective is to pamper guests with a Westin Well-Being experience and bring a smile on their faces. We are glad that you loved everything about our hotel and left us with... More 

Metro Manila, Philippines
1 review
5 of 5 stars Reviewed 2 weeks ago

The Westin in Gurgaon boasts of several things and my first hand experience is that all that it boasts of...is perfectly true. Apart from the regular luxury you would expect from a hotel like that, it believes in truly making the stay comfortable. I worked from the hotel for 2 days and honestly, it was more comfortable than working from... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon! Thank you for sharing your review with us. We are happy to know that your stay with us was at par with your expectations. Indeed, our associates try their level best to make our guest’s stay comfortable and your mention of the same is highly motivating. We are glad to know that... More 

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Additional Information about Westin Gurgaon, New Delhi

Address: Number 1, MG Road, Sector 29, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon
Hotel Style:
#3 Spa Hotel in Gurgaon
#3 Luxury Hotel in Gurgaon
#3 Business Hotel in Gurgaon
#8 Family Hotel in Gurgaon
#10 Romantic Hotel in Gurgaon

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