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Westin Gurgaon, New Delhi

#6 of 204 Hotels in Gurgaon
Certificate of Excellence
Number 1, MG Road, Sector 29, Gurgaon 122002, India
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1 room 1 guest
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Westin Gurgaon, New Delhi
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797 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore
Level Contributor
166 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staying after a long time and still a great property! Great location - in the heart of Gurgaon, with shopping, restaurants and business all close by. Well-connected by road & metro and not too far from the airport. Rooms are great - especially the suites. Well-equipped but it would be good if they kept amenities/complimentary items like fruits, chocolates etc... More 

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Surrey UK
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 5 days on business. Check in was prompt and well managed which was great as I arrived late from Mumbai. Rooms were spacious and well furnished, just didn't love the hard wood floor. Breakfast was very good and wide ranging and the staff I encountered were friendly and helpful. On the down side, traffic noise is fairly... More 

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Bengaluru (Bangalore), India
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Decided to visit this place for dinner with friends in June. The ambience, the service and the staff were all perfect for a get together. Loved the quality of food and also happy with the service. All in all a good place for a well deserved break. Place also provides the privacy that you need.

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TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! We thank you for dining with us and summarizing your Eat Well experience on this forum. We accumulate everything that tempts your palate at our dining outlets and present them with our flawless service. It is great to know that you had a gourmet experience and hope you would give... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel. I stayed for three nights while on business and was totally impressed. The amenities are attractive, modern, and functional. Food variety and quality was excellent . Staff were very attentive and helpful. In particular Ashish ensured my office driver was on route when needed. Will definitely stay again

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TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! We thank you for your effusive remarks. Featuring proximity to the major business and commercial hubs of the city and every amenity that a business traveler may possible need, our hotel is perfect for executives. We are glad to know that we orchestrated a seamless experience, aided by our facilities,... More 

Helsinki, Finland
1 review
1 of 5 stars Reviewed 1 week ago

I booked the spa appointment at Westin for afternoon and wanted to spend couple of hours at the pool before that. First they said that such arrangement is not possible at all as pool is only for residents, later they agreed that I can use the pool for additional charge of 2.000 plus taxes (despite the fact that spa treatments... More 

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TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! We thank you for choosing to indulge yourself at our hotel; However, as we informed you at the time of your visit, since you are a non- member, the pool services along with your massage had to be provided on a chargeable basis. Furthermore, we were happy to extend a... More 

Gurgaon, India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms are good, so is the service. The staff is polite and energetic. They always around for any assistance. The location however is the sad part. So close to IFFCO chowk, it's no fun to just come out of the hotel to take a walk. Moreover the nightlife around the hotel is also not that happening.

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TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from Westin Gurgaon, New Delhi! We thank you for sharing your feedback on this forum. We strive to make our guests comfortable to the best of our abilities. While we are glad to know that you found our Heavenly Retreats and service to your liking, we would like to inform you that our patrons, who either... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Spent time for most part of Sunday due to flight delay and I am always the one with special needs and requests. The property is excellent and the staff is beyond courteous and accommodating every time. Staff within the lounge gave me lime wedges, power adapters, relocated me to quieter places etc. I need to make a special mention of... More 

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TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! It indeed is a review like yours that act as the nectar of our hard work. We are truly delighted to know that our flawless service coerced you to jot down the names of our associates and commend their efficiency on this forum. We will ensure that each of them... More 

Greater Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I've come to India many times and always stay at the Westin. The hospitality is 5 star and the rooms are comfotable. The front desk is extra helpful and nothing is too hard. I can't wait to stay here again

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Welcome to Renewal! It is a great pleasure to know that we have been consistent in delivering excellent hospitality during your each visit. Our objective is to provide a Feel Well experience to our guests, and we are truly happy to know that our efforts have made a positive difference to your stay. Your warm testimony has boosted... More 

Hyderabad, India
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel to stay. The buffet is good & with lot of options. Only thing is you need a car to go out anywhere near the hotel. Even going to the shopping mall near by is a good walk for 10 minutes or so. Bit noisy with lot of cars honking near IFFCO Chowk.

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! We thank you for posting your kind review on this forum. At our hotel, we strive to transform every aspect of your stay into a revitalizing experience. It is great to know that we could add zest to your visit with our nourishing and delicious meals. We have also noted... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

All the fond memories of dining at seasonal tastes were wiped away when I stayed here. I guess the root cause is, the staff is inexperienced and new which is a big risk to any service provider. The duty manager knows the concerns I had but it was not any sort of comfortable stay; forget about luxurious stay. Like: Rooms... More 

Was this review helpful? Yes
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review

Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for reaching out to us via Trip Advisor and we are pleased to hear of your pleasant dining experience at Seasonal Tastes. It is however, unfortunate to hear of your stay experience at our property. The inconveniences caused were mostly triggered due to a miscommunication for which we... More 

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