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Leisure Inn West Gurgaon

17/6, Old Delhi Gurgaon Road | Sector 14, Gurgaon 122001, India (Formerly Peppermint West Gurgaon)
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1 room 1 adult
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Leisure Inn West Gurgaon
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247 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

Ambience is nice but Should improve the service standereds. Was not served the dish which i ordered for . And forgot to serve me my hot beverage as the milk has gone for refilling .Hope to see an improvement and better coordination amongst the staff members.

Helpful?
Thank dany s
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for your review of our hotel. I have noted you comment about the food service in the restaurant and I apologize to you for this and I have dully followed up with our people. I also note that you liked the hotel ambience. I do hope that... More 

New Delhi, India
1 review
2 of 5 stars Reviewed January 3, 2016

Hotel is good.but front desk people can make it look woww but they are not willing to do that.ive been to the hotel twice and was planning to come again but just beacuse of the reception people i will not recommend this to any one.

Review collected in partnership with this hotel

Helpful?
Thank Priyaa2021
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for your review of our hotel. I have noted you comment about the front desk staff and I apologize to you for this and I have dully followed up with our people. I also note that you liked our hotel. I see that from this experience you... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed January 3, 2016

Nice Hotel and excellent services, easy commute to local Gurgaon places. Food was good quality and lot of additional flexibility to amend food choices, loved to stay with family as very safe place.Staff is very friendly and helpful.

Review collected in partnership with this hotel

Helpful?
Thank Arun P
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for taking the time to review our hotel, it is appreciated. I was pleased to see that you enjoyed your stay and our people looked after you. I also note that you liked our food and found this place very safe for the family traveler. I do... More 

New Delhi, India
1 review
3 of 5 stars Reviewed January 2, 2016

Almost everything was good leaving two incident one where I was asked if I am staying at the hotel in a weird way by the manager and during checkout they were in adequate to check info from room service.

Review collected in partnership with this hotel

Helpful?
Thank 495manisht
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for your review. I have noted that you were unhappy with manager behavior as well as the checkout formalities. I apologize to you for these shortcomings and currently I am following up on all these matters with our concern department. I also note that rest of your... More 

Kolkata (Calcutta), India
1 review
3 of 5 stars Reviewed December 29, 2015

The rooms are good but the quality of service offered by the hotel has gone down. I had previously stayed in this property so had chose to stay in this property. The in house dining is not that good. The check out process is little tedious and time taking!

Review collected in partnership with this hotel

Helpful?
Thank spg90
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. We thank you for sparing your valuable time to review us on the Trip Advisor. I apologize for the inconvenience you had experienced during your stay at the hotel, We have taken a very serious note of your feedback and the same has been discussed with our core operations... More 

New Delhi, India
Level Contributor
10 reviews
4 of 5 stars Reviewed December 12, 2015

I booked this hotel a while ago and had an amazing experience, A cab was there to pick me up from the airport it took 45 min. for me to reach to this hotel, and had the first interaction with Front office person Mr. Abhishek Sachdeva who was very polite and very professional. who helped in getting the room of... More 

Helpful?
Thank VikrantParcha
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for taking the time to review our hotel, it is appreciated. I was pleased to see that you enjoyed your stay and our people looked after you. I also note that you enjoyed the food in our restaurant. I do hope that we will have the opportunity... More 

New Delhi, India
1 review
4 of 5 stars Reviewed December 10, 2015

Most impressive thing and the USP of this hotel is its staff, very courteous and quick. Rooms are well maintained but needs little more lighting in the room. In-room space is decent for 4star. Checking in took some time and check out was made easy with complements of Mr Dinesh Saroha ( Front Office Manager ). It was my first... More 

Review collected in partnership with this hotel

Helpful?
Thank sarthak97
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn, West Gurgaon. It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on the Trip Advisor. We are also delighted to receive your encouraging feedback and to learn that the services and facilities have exceeded your... More 

Greater Noida, India
1 review
5 of 5 stars Reviewed December 9, 2015

While travelling, I usually stick to known Hotel chains as it guarantees standard service and comfort levels am used to when staying around, be it for personal or work related travel, very rarely have I tried local hotels as at times it’s a bit risky especially when it comes to service and standard of accommodation. What you see in the... More 

Helpful?
Thank SandyRoady
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for taking the time to review our hotel, it is appreciated. I was pleased to see that our people looked after you and you had comfortable stay with us. I would like to take this opportunity to thank you for your recommendation and if I can ever... More 

Gurgaon, India
1 review
5 of 5 stars Reviewed December 8, 2015

I had organised the stay of the marriage party for my daughter's wedding in Leisure Inn. I had booked 20 rooms and had 53 guests including children staying. We had asked for extra beds in a few rooms. They gave us a reasonable package with a complimentary breakfast and one meal thrown in. They had organised a Tilak Ceremony with... More 

Helpful?
Thank mercuryman3a
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for taking the time to review our hotel, it is appreciated. I was pleased to see that you enjoyed your stay and our people looked after you. I do hope that we will have the opportunity to look after you again in the future and if I... More 

Lincolnshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 4, 2015 via mobile

This is a poor hotel and I have to advise not to stay here. We had several bad experiences here. First night arrived we were charged £65 for an evening meal that should have been circa £30 we challenged the bill and asked for it to be added to the room and were told that any cash transactions were available... More 

Helpful?
2 Thank UKLincs
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review

Dear Guest, Greetings to you from The Leisure Inn West Gurgaon. Thank you for your review. I would like to apologize to you for the experience that you had when you stayed with us. I am currently investigating what happened and I will be getting back to you directly when I have had feedback from the departments concerned. I appreciate... More 

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