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United-21 Citymark – Gurgaon

4.0 of 5 Mahavir Chowk, Gurgaon 122001, India
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Certificate of Excellence 2014
United-21 Citymark – Gurgaon
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United-21 Citymark – Gurgaon
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49 reviews from our community

Traveler rating
    15
    22
    10
    0
    2
See reviews for
7
6
6
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (49)
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    (12)
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Gurgaon, India
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 26, 2014

It is quite a challenge to reach Citymark and is quite a surprise in the middle of the madness of Fountain Square of central Gurgaon. Chaotic traffic and all. We were there for a banqueting event. The hotel is done up in a little tacky style but clean and well maintained. a little dark inside though. Food was nothing great... More

Was this review helpful? Yes 1
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More

Gurgaon, India
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 24, 2014

This is possibly the first time that I am reviewing a hotel where I have not stayed personally but have been impressed on a visit to make me post a review. My son is staying in this hotel for the past about 2 weeks and since I live in the city, I decided to call on him on a couple... More

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More

Pilar, Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2014

I was there last year for 2 days with friends much better than what we expected as it was our first trip to India. As we wanted to sight see we did not visit the spa or other areas of the hotel Clean rooms, nice beds, good bathroom, superb breakfast and nice people. It was silent and quiet

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More

Gurgaon, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2014

This review is only for the Restaurant in City Mark hotel. We had a groupon deal for the dinner. The Hotel is all nice and the restaurant is also spacious enough. The food was very tasty, hot and there was a lot for the variety in the Buffet. Value for the money option( if you go for groupon dinner coupons).

Was this review helpful? Yes 2
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! Thank you for taking time out to share your stay experience at City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know that our... More

Gurgaon, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 18, 2014

Rooms are well furnished and comfortable. Pretty close to bus station and other public transport mediums. Staff seems friendly too. But despite checking in early morning,housekeeping came knocking at 0800 which disturbed the sleep. Rest all pretty good. Silent rooms for decent sleep and worth the money.

Was this review helpful? Yes 1
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! Thank you for taking time out to share your stay experience at City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know that our... More

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 16, 2014

I wanted to submit my review as I am actually at this hotel now. When I got to the hotel I thought the lobby was nice. However, when we got to our room it smells like smoke. We were told all rooms are smoking rooms. This I find very odd. The bathroom was missing a shower door, and when you... More

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Mam Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at City Mark Hotel Gurgaon. I am also delighted to know that the overall ambiance of the hotel, the rooms and the food was to your great liking and satisfaction Your feedback related to all the issues has been noted.... More

TOKYO
Top Contributor
97 reviews 97 reviews
76 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed February 16, 2014

Facilities are a bit tired but the other points could hide it. Pros - Airport pick up->OK. You need to send request email in advance, - Room-> Very big, Enough space to open my luggage. - Bath room-> There is a bath-tub, enough hot water - Air-con-> Works well. - WIFI-> YouTube may feel stress a bit, but no problem... More

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at City Mark Hotel Gurgaon. I am also delighted to know that the overall ambiance of the hotel, the rooms and the food was to your great liking and satisfaction Your feedback has been noted. We will revisit certain processes... More

Gurgaon, India
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 26, 2014

I booked the room for my friends and his family on 24th Jan 2014. Rooms are nice and breakfast served is decent. Hotel is nicely maintained. Most annoying experience was the room tariff charged. What had happened was, I called hotel and asked for room tariff for one room with extra bed. I was told tariff to be Rs 4000.... More

Was this review helpful? Yes 1
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at City Mark Hotel Gurgaon. I am also delighted to know that the overall ambiance of the hotel, the rooms and the food was to your great liking and satisfaction Your feedback related to the rates issue & front desk... More

Banff, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 18, 2014

Stayed here for 2 nights...quite shabby, busy area of Delhi, but hotel is relatively clean, furnished in modern way, rooms feel homely, restaurant offers a good selection of French fine dining cuisine mixed with oriental and indian offerings. High quality breakfast as well which we received complimentary. The room was pleasantly decorated in cream and beige tones, felt welcoming. Some... More

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, Thank you very much for your feedback and compliments! We deeply appreciate your compliments on Rooms / Restaurant / food & services of the hotel. Would like to update City Mark is only have one Multi-cuisine restaurant which you have appreciated in your comments; gymnasium is 24 hour operational since its inception. Accept my sincere apologies for the... More

New Delhi, India
1 review
5 of 5 stars Reviewed January 18, 2014

Been there in this hotel in the first week of Jan for my Anniversary, and stayed there for 2 nights, and it was made memorable by the hotel staff, and special thanks to Mr. Tarun, for arranging the surprise cake and a small gift for us, a gesture which really overwhelmed us. Room service was exceptional, with no delays, and... More

Was this review helpful? Yes
TarunThareja, Resident Manager at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! Thank you for taking time out to share your stay experience at City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know that our... More

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Additional Information about United-21 Citymark – Gurgaon

Address: Mahavir Chowk, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — United-21 Citymark – Gurgaon 4*
Number of rooms: 80
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