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United-21 Citymark - Gurgaon

Mahavir Chowk, Gurgaon 122001, India
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United-21 Citymark – Gurgaon
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84 Reviews from our TripAdvisor Community

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Bengaluru (Bangalore), India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located close to the Gurgaon bus stand and right in the middle of a chaotic lane. It is quite difficult to trace the hotel as the area is bustling with activity. The hotel is nice, clean and the rooms are tastefully done. The location is a bit of disappointment as it is difficult for a solo female... More 

Helpful?
Thank Cooltraveller3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

New Delhi, India
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here with my friends to celebrate oneof my friends birthday on 22nd Jan 2016. Check in was smooth and rooms were Average, not too big or small either. We had Breakfast included in our package but we were refused the same as we checked in at 11 and hotel didn't mentioned before that morning breakfast is available till... More 

Helpful?
Thank 2312harsh
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21-City Mark Hotel Gurgaon. Your feedback related to Breakfast has been noted, would like to update as you have mentioned you have checked in at 11 am as policy next day breakfast is complimentary.We deeply apologize for inconvenience faced... More 

singapore
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Guys,firstly and importantly, this hotel is NOT in delhi,I was fooled by some hotel booking websites when they listed this hotel in delhi area,it's nearly about 25kms away from delhi,so if any of you guys are thinking of booking this hotel and doing a sightseeing trips to delhi,please DO NOT consider this hotel at any cost,I had a hard time... More 

Helpful?
Thank kazzimspize
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21-City Mark Hotel Gurgaon. Your feedback related to telephone bill has been noted. As this has happen due to software issue & complete amount allowance has already been given to you. We deeply apologize for inconvenience faced by you... More 

Pune, India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 25, 2015

its a nice hotel, I booked it and found good quality rooms, near by bus stand and sadar market , you can found anything nearby it, staff is very helpful. room include all the required amenities. Need little bit improvement on buffet.

Helpful?
Thank PS1610
TarunThareja, United Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

Bengaluru (Bangalore), India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 13, 2015

I had to book this place in a hurry and was not expecting it to be that good. I was with my fiance and needed a place for 2 days. I came up in recommendation by MakeMyTrip. The property is located in middle of a market area. This makes the travel time a little uncomfortable. During peak hours please keep... More 

Helpful?
Thank Tourniquet01
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 5, 2015 via mobile

United 21 is located near bus stand and local market. It is a 3-star hotel but the facilities provided are no less than a 5-star hotel. The rooms are quite spacious with a good interior and ambience, bathrooms are with bathtub which was a plus (generally hotels do not have bath tubs in this much budget). The food menu has... More 

Helpful?
1 Thank Nitin M
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

Savannah, Georgia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 26, 2015 via mobile

The hotel is good, staff was also helpful. Food at the buffets was also nice, we stayed for straight 3 days but buffet menu was different appropriately. The conference hall on last floor was ok, no great arrangements provided. The signage and road access is not so properly thought of. Locationwise very closer to Gurgaon bus stand but far away... More 

Helpful?
Thank Benoted
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest... More 

Tirupur / TN / India
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed August 11, 2015 via mobile

This is a star class hotel, but booked it at the last minute for very less, location is very far from the airport, No good sign Boards directing the route to the hotel. Wifi was not working when I arrived at the hotel, food was nice and expensive. Hotel rooms are rich, clean, and neat. They don't run any SPA... More 

Helpful?
Thank RDsekar76
TarunThareja, UNIT HEAD at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest... More 

Patna, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2015

I booked 2 nights at the hotel through Hotels.com to get an extra day off after work and to join friends for our trip. We were appalled by the hotel's location, which is truly absurd. I cannot mention even one decent place nearby to eat, well we ate 6 kms away. The room was spacious and clean with all the... More 

Helpful?
Thank FlyingDutchman045
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21-City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas... More 

Indore, India
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 13, 2015

I stayed at this hotel while traveling to Hisar, Haryana, It is value for money, Rooms were average. Initially AC was not cooling the room so i had to call their service engineer. Even after that it took longer to cool. There was a peculiar smell when i entered the room as if the room was closed for couple of... More 

Helpful?
Thank Ashishkoolwal81
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest... More 

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