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United-21 Citymark – Gurgaon

#29 of 192 Hotels in Gurgaon
Certificate of Excellence
Mahavir Chowk, Gurgaon 122001, India
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United-21 Citymark – Gurgaon
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    67 reviews from our community

    Traveler rating
      23
      29
      13
      0
      2
    See reviews for
    10
    9
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    31
    Rating summary
    • Sleep Quality
      4 of 5 stars
    • Location
      3 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (16)
    Date | Rating
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    Reviewer
    3 reviews 3 reviews
    3 hotel reviews
    3 helpful votes 3 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    to begin with, the staff is extremely hospitable. Infrastructure is borderline fine. Deluxe rooms are just not stay fit since they are very congested and deprived of some basics like double side tables of the bed and clean walls. We upgraded to super deluxe room, which was certainly a decent place to stay. Cleanliness is not up to the standards... More 

    Was this review helpful? Yes 3
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

    Vadodara, India
    Reviewer
    3 reviews 3 reviews
    1 helpful vote 1 helpful vote
    4 of 5 stars Reviewed January 14, 2015

    Visited the place over a weekend for a short overnight stay. Had some trouble locating the hotel, its not outstanding among the cacophony and hustle bustle of the busy surroundings. Had to keep asking bystanders and passer bys who were not aware either. Finally we reached the hotel an hour and a half after roaming around in circles in the... More 

    Was this review helpful? Yes 2
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

    Milton, Ontario, Canada
    2 reviews
    1 helpful vote 1 helpful vote
    4 of 5 stars Reviewed December 20, 2014

    I stayed here over a weekend.... We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Very friendly and warm services. Had more than 5 star experience at affordable prices. The stay was very enjoyable with no problems with wonderful experiences. The hotel staff were very professional, friendly and accommodating. The room... More 

    Was this review helpful? Yes 3
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

    New Delhi, India
    1 review
    5 of 5 stars Reviewed December 11, 2014

    We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Very friendly and warm services. Had more than 5 star experience at affordable prices. The room and interior specifically excels. The food was great with wide varieties to choose. Overall I would say a memorable experience.

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

    Gurgaon, India
    1 review
    5 of 5 stars Reviewed December 11, 2014

    Affordable luxury rooms and banquets, and excellent hospitality. Food is excellent with wide variety of choice. The only hotels I believe I always had a very pleasant experience. Only thing I often felt, was nearby outside area is a little crowded.

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

    1 review
    4 of 5 stars Reviewed November 30, 2014

    For reasons of work, I often go to Gurgaon and its often I stay there in this hotel the quality of service is good and the cost is appropriate. All this makes the stay pleasant even in the case of long stays.food is good and has wide variety front office staff is vry helping nature.

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

    Indore, India
    1 review
    1 helpful vote 1 helpful vote
    5 of 5 stars Reviewed November 25, 2014

    Affordable luxury rooms and banquets, worth the price you pay for Food!! Spent a week staying now for some training work, We frequently do our social meetings, conferences here only and the four star Citymark Hotel is very convenient, comfortable and pleasurable every time I check in.The banquet staff is very quick, courteous. Had training in the banquet I felt... More 

    Was this review helpful? Yes 1
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest Greetings from United 21 Citymark! At the outset, I would like to thank you for sparing time and posting the review of our hotel on Trip Advisor. We are elated to read that you had a wonderful stay at United 21, Citymark Gurgaon. Our Team is thrilled to know that you enjoyed all our services along with a... More 

    MUMBAI
    Contributor
    11 reviews 11 reviews
    9 hotel reviews
    12 helpful votes 12 helpful votes
    4 of 5 stars Reviewed November 22, 2014

    stayed 2 nights at United 21 City mark and extended for one more day . We got a good hospitality and service on time.Check in was smooth easy, front desk staffs are friendly and professional. Food was tasty and custom made according to our favor, menu was not so wide and several Indian dishes are missing.The location of this hotel... More 

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Sir Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

    Gurgaon, India
    1 review
    5 of 5 stars Reviewed November 19, 2014

    The hotel is extremely comfortable , clean with friendly and smiling staff . The buffet spread for Breakfast and Dinner is excellent. However the most striking part of the stay is the fantastic service by each and every staff member which is why I chose to stay at the same hotel during all my visits to Gurgaon. The cleanliness of... More 

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

    1 review
    5 of 5 stars Reviewed November 15, 2014

    I was stayed at there 3 nights.it was an excellent experience such as room was very good' and staff was very friendly, specially housekeeping and front desk staff was very humble and helpful. Really I was enjoyed that stay...next time whenever i'll go to Gurgaon visit then deafetnely I'll go united 21 city mark gurgaon.........

    Was this review helpful? Yes
    TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

    Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, I thank you for your feedback and look forward to welcome you back. Warm... More 

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    Additional Information about United-21 Citymark – Gurgaon

    Address: Mahavir Chowk, Gurgaon 122001, India
    Location: India > Haryana > Gurgaon
    Price Range (Based on Average Rates): $
    Hotel Class:4 star — United-21 Citymark – Gurgaon 4*
    Number of rooms: 80
    Reservation Options:
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    Hotel Style:
    #16 Best Value Hotel in Gurgaon
    #23 Business Hotel in Gurgaon
    #24 Luxury Hotel in Gurgaon

    45 photos of this hotel

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    Amenities

    Highlights
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Room Service
    About the property
    • Wheelchair access
    Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Services
    • Free Parking
    • Business Center with Internet Access
    • Room Service
    • Meeting Rooms
    Official Description (provided by the hotel)
    United 21 CityMark Hotel (4 Star Deluxe Property in the heart of Gurgaon) offers spacious, contemporary and comfortable accommodations in the heart of Gurgaon, providing easy access to most of the Corporate and Financial centers..CityMark hotel features 80 guest rooms with modern decor and countless amenities. Each of our rooms and suites caters to the varying needs, which combine warmth, exceptional service and state of the art technology in an inviting ambience, ensuring a pleasant and memorable experience. ... more   less 
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    Questions? Get answers from United-21 Citymark – Gurgaon staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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