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United-21 Citymark – Gurgaon

Mahavir Chowk, Gurgaon 122001, India
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United-21 Citymark – Gurgaon
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United-21 Citymark – Gurgaon
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77 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • Any
English first
  • All months
    (77)
  • Mar-May only
    (19)
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    (8)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (24)
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New Delhi, India
1 review
2 of 5 stars Reviewed 6 days ago NEW

I booked 2 nights at the hotel through Hotels.com to get an extra day off after work and to join friends for our trip. We were appalled by the hotel's location, which is truly absurd. I cannot mention even one decent place nearby to eat, well we ate 6 kms away. The room was spacious and clean with all the... More 

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Indore, India
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel while traveling to Hisar, Haryana, It is value for money, Rooms were average. Initially AC was not cooling the room so i had to call their service engineer. Even after that it took longer to cool. There was a peculiar smell when i entered the room as if the room was closed for couple of... More 

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest... More 

2 reviews
5 of 5 stars Reviewed June 4, 2015 via mobile

On arrival i was overwhelmed by the warm and friendly reception that i was given . Every staff member has been extremly proffesional and helpful . I have been fortunate to find that all the staff speak very good english which has been very helpful . The rooms and facilities are of a very high standard and very clean and... More 

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings from United 21 Citymark! At the outset, I would like to thank you for sparing time and posting the review of our hotel on Trip Advisor. We are elated to read that you had a wonderful stay at United 21, Citymark Gurgaon. Our Team is thrilled to know that you enjoyed all our services, we are delighted... More 

New Delhi, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015

Every time I go to this hotel for corporate meetings, I used to have a different kind of piece of mind, because of their efficient and enthusiastic staff. This is probably one of the best option for corporate meetings and training programs. I've taken several training programs and meeting in many five star hotels too but the kind of priority... More 

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Thank you for taking the time to write such extensive and positive comments on Trip Advisor. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive.Your feedback about the services at our hotel during your stay is highly valued and serves as a great motivation to all of... More 

Bengaluru (Bangalore), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 22, 2015

Value for money and best suitable for business travelers especially who has work in Gurgaon.Near to Airport and also well connected with all transportation.I stayed for 3 nights overall the stay was really good and.

Was this review helpful? Yes 2
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Thank you for taking the time to write such extensive and positive comments on Trip Advisor. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive.Your feedback about the services at our hotel during your stay is highly valued and serves as a great motivation to all of... More 

Punjab, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

We stayed 2 nights and the hotel met our expectations.The hotel was good and rooms were very clean. There were plenty of choices for food and the coffee was fantastic! Staff on the front desk extremely friendly and helpful So good location and enjoyed my stay.

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

Rooms are good with nice layout,Service was great, breakfast was excellent A place worth to stay and cherish your life experiences when coming to Gurgaon. Super Deluxe are best as these are on front wing with city view

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

1 review
5 of 5 stars Reviewed March 18, 2015

came for a visit to Gurgaon, a friend recommended the hotel.I stayed for a night. Hotel is well connected and located in central Gurgaon.Rooms were comfortable and spacious. Food was tasty.Overall a decent stay.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Thank you for taking the time to write such extensive and positive comments on Trip Advisor. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive.Your feedback about the services at our hotel during your stay is highly valued and serves as a great motivation to all of... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed March 17, 2015

Checked into the hotel on an excellent deal given by them. The welcome was decent but that was all. The hidden charges and the unservicabilities were soo many that I left the very next day and despite the deal they charged me 50% extra sighting some charges which they could not clarify. Better hotels are available around. Just search.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, Thank you for taking your time to share your experience on your overall stay at United 21 Citymark Gurgaon. Our services will only improve, based on your feedback. Please be rest assured that your concerns would help us take corrective action.and we do hope you will not benchmark us with the shortcomings you had experienced and will give... More 

Vadodara, India
Level Contributor
93 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 stars Reviewed March 14, 2015

Finding the place: Very tricky. Though located on a busy crossroad, the approach to this property is almost hidden. Front Desk Staff: Not Friendly. Even though room was ready, I was made to wait from 10:30 to 11 AM. The hotel was practically empty on the day I checked in. Cramped Room: I was 'allotted' room 128. Can't call this... More 

Was this review helpful? Yes 1
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21-City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various... More 

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