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United-21 Citymark – Gurgaon

4.0 of 5 Mahavir Chowk, Gurgaon 122001, India
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Certificate of Excellence 2014
United-21 Citymark – Gurgaon
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United-21 Citymark – Gurgaon
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67 reviews from our community

Traveler rating
    23
    29
    13
    0
    2
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

to begin with, the staff is extremely hospitable. Infrastructure is borderline fine. Deluxe rooms are just not stay fit since they are very congested and deprived of some basics like double side tables of the bed and clean walls. We upgraded to super deluxe room, which was certainly a decent place to stay. Cleanliness is not up to the standards... More 

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

Vadodara, India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

Visited the place over a weekend for a short overnight stay. Had some trouble locating the hotel, its not outstanding among the cacophony and hustle bustle of the busy surroundings. Had to keep asking bystanders and passer bys who were not aware either. Finally we reached the hotel an hour and a half after roaming around in circles in the... More 

Was this review helpful? Yes 2
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

Milton, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2014

I stayed here over a weekend.... We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Very friendly and warm services. Had more than 5 star experience at affordable prices. The stay was very enjoyable with no problems with wonderful experiences. The hotel staff were very professional, friendly and accommodating. The room... More 

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

New Delhi, India
1 review
5 of 5 stars Reviewed December 11, 2014

We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Very friendly and warm services. Had more than 5 star experience at affordable prices. The room and interior specifically excels. The food was great with wide varieties to choose. Overall I would say a memorable experience.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

Gurgaon, India
1 review
5 of 5 stars Reviewed December 11, 2014

Affordable luxury rooms and banquets, and excellent hospitality. Food is excellent with wide variety of choice. The only hotels I believe I always had a very pleasant experience. Only thing I often felt, was nearby outside area is a little crowded.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

1 review
4 of 5 stars Reviewed November 30, 2014

For reasons of work, I often go to Gurgaon and its often I stay there in this hotel the quality of service is good and the cost is appropriate. All this makes the stay pleasant even in the case of long stays.food is good and has wide variety front office staff is vry helping nature.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

Indore, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

Affordable luxury rooms and banquets, worth the price you pay for Food!! Spent a week staying now for some training work, We frequently do our social meetings, conferences here only and the four star Citymark Hotel is very convenient, comfortable and pleasurable every time I check in.The banquet staff is very quick, courteous. Had training in the banquet I felt... More 

Was this review helpful? Yes 1
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings from United 21 Citymark! At the outset, I would like to thank you for sparing time and posting the review of our hotel on Trip Advisor. We are elated to read that you had a wonderful stay at United 21, Citymark Gurgaon. Our Team is thrilled to know that you enjoyed all our services along with a... More 

MUMBAI
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 22, 2014

stayed 2 nights at United 21 City mark and extended for one more day . We got a good hospitality and service on time.Check in was smooth easy, front desk staffs are friendly and professional. Food was tasty and custom made according to our favor, menu was not so wide and several Indian dishes are missing.The location of this hotel... More 

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

Gurgaon, India
1 review
5 of 5 stars Reviewed November 19, 2014

The hotel is extremely comfortable , clean with friendly and smiling staff . The buffet spread for Breakfast and Dinner is excellent. However the most striking part of the stay is the fantastic service by each and every staff member which is why I chose to stay at the same hotel during all my visits to Gurgaon. The cleanliness of... More 

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

1 review
5 of 5 stars Reviewed November 15, 2014

I was stayed at there 3 nights.it was an excellent experience such as room was very good' and staff was very friendly, specially housekeeping and front desk staff was very humble and helpful. Really I was enjoyed that stay...next time whenever i'll go to Gurgaon visit then deafetnely I'll go united 21 city mark gurgaon.........

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, I thank you for your feedback and look forward to welcome you back. Warm... More 

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Additional Information about United-21 Citymark – Gurgaon

Address: Mahavir Chowk, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — United-21 Citymark – Gurgaon 4*
Number of rooms: 80
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Hotel Style:
#16 Best Value Hotel in Gurgaon
#23 Business Hotel in Gurgaon
#24 Luxury Hotel in Gurgaon

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