We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

United-21 Citymark – Gurgaon

#31 of 193 Hotels in Gurgaon
Certificate of Excellence
Mahavir Chowk, Gurgaon 122001, India
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
United-21 Citymark – Gurgaon
Professional photos View all
Browse nearby
United-21 Citymark – Gurgaon
Write a Review

74 reviews from our community

Traveler rating
    26
    30
    13
    1
    4
See reviews for
10
10
8
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (19)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (24)
All months
Noida, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

if you ever receive a call from Magic Holiday, telling you that you have just won a free 2 night 3 day stay coupon at their designated resorts, please..please..please..refrain from availing their such offers. last November, i received such a call from magic holidays. the person asked me to take out some time and come to attend their seminar with... More 

Was this review helpful? Yes
Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Value for money and best suitable for business travelers especially who has work in Gurgaon.Near to Airport and also well connected with all transportation.I stayed for 3 nights overall the stay was really good and.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Thank you for taking the time to write such extensive and positive comments on Trip Advisor. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive.Your feedback about the services at our hotel during your stay is highly valued and serves as a great motivation to all of... More 

Punjab, India
1 review
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights and the hotel met our expectations.The hotel was good and rooms were very clean. There were plenty of choices for food and the coffee was fantastic! Staff on the front desk extremely friendly and helpful So good location and enjoyed my stay.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

Rooms are good with nice layout,Service was great, breakfast was excellent A place worth to stay and cherish your life experiences when coming to Gurgaon. Super Deluxe are best as these are on front wing with city view

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At U21,City Mark Hotel Gurgaon, it is our endeavor to make our guest most comfortable Once again, We thank you for your feedback and look forward to welcome you back. Warm... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

came for a visit to Gurgaon, a friend recommended the hotel.I stayed for a night. Hotel is well connected and located in central Gurgaon.Rooms were comfortable and spacious. Food was tasty.Overall a decent stay.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Thank you for taking the time to write such extensive and positive comments on Trip Advisor. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive.Your feedback about the services at our hotel during your stay is highly valued and serves as a great motivation to all of... More 

Senior Contributor
29 reviews 29 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Checked into the hotel on an excellent deal given by them. The welcome was decent but that was all. The hidden charges and the unservicabilities were soo many that I left the very next day and despite the deal they charged me 50% extra sighting some charges which they could not clarify. Better hotels are available around. Just search.

Was this review helpful? Yes
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest, Thank you for taking your time to share your experience on your overall stay at United 21 Citymark Gurgaon. Our services will only improve, based on your feedback. Please be rest assured that your concerns would help us take corrective action.and we do hope you will not benchmark us with the shortcomings you had experienced and will give... More 

Vadodara, India
Top Contributor
76 reviews 76 reviews
40 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Finding the place: Very tricky. Though located on a busy crossroad, the approach to this property is almost hidden. Front Desk Staff: Not Friendly. Even though room was ready, I was made to wait from 10:30 to 11 AM. The hotel was practically empty on the day I checked in. Cramped Room: I was 'allotted' room 128. Can't call this... More 

Was this review helpful? Yes 1
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21-City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 12, 2015

to begin with, the staff is extremely hospitable. Infrastructure is borderline fine. Deluxe rooms are just not stay fit since they are very congested and deprived of some basics like double side tables of the bed and clean walls. We upgraded to super deluxe room, which was certainly a decent place to stay. Cleanliness is not up to the standards... More 

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

Vadodara, India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

Visited the place over a weekend for a short overnight stay. Had some trouble locating the hotel, its not outstanding among the cacophony and hustle bustle of the busy surroundings. Had to keep asking bystanders and passer bys who were not aware either. Finally we reached the hotel an hour and a half after roaming around in circles in the... More 

Was this review helpful? Yes 2
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Sir Greetings! On behalf of my entire team I thank you for giving us the opportunity to welcome you at United 21 City Mark Hotel Gurgaon. Your feedback related to all the issues has been noted. We will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential... More 

Milton, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2014

I stayed here over a weekend.... We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Very friendly and warm services. Had more than 5 star experience at affordable prices. The stay was very enjoyable with no problems with wonderful experiences. The hotel staff were very professional, friendly and accommodating. The room... More 

Was this review helpful? Yes 3
TarunThareja, Unit Head at United-21 Citymark – Gurgaon, responded to this review

Dear Guest Greetings! Thank you for taking time out to share your stay experience at United 21 City Mark Gurgaon. It was indeed a pleasure having you stay with us. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience. It is a matter of pride to know... More 

Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (10)
Viewed
Dining (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (4)
Viewed
Business center/function rooms (3)
Viewed
Dining (1)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question